Seconds & Surplus

★★★☆☆
  • 124 E Arapaho Rd

    Richardson, TX 75081

    Map & Directions
  • 214-239-3131

Home & Garden

Home & Garden
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S&S gives the impression you can save money but what a nightmare to work with, even with their finance company which was a whole other story and should have been a sign to go elsewhere but like everything else we found with S&S, they don't care. Employee "L" we found out later has a reputation for being an idiot and messing things up. Our order was placed for kitchen cabinets with her at the beginning of last Nov. Expecting a 3-4 week turnaround we were surprised to hear her say it would not be done until the week of Christmas. Our Contractor called S&S manager and we were told they would see what they could do to speed it up. Fine, even though we knew nothing would happen (and we were right). Right after Christmas, a call was made to find out where our cabinets were, "L" said it would be mid January and that she never told us it would be Dec, even though she told us and our contractor the same thing, just denials no apology and through the process never taking any responsibility. Eventually the cabinets came in and they were wrong. The one thing we told her we wanted was easy close cabinets and drawers, none were done correctly (she blamed our contractor stating he approved it, contractor never gave any such approval). One of the cabinets wasn't even close to a fit so our contractor had to recut and fix the cabinet we just paid for. L and the management were not concerned and never was there an apology or an effort to correct their horrible customer service. In fact one of the frosted glass cabinets was scratched and they were to replace it, a month later we called to get a status and were told by "L", "Oh I forgot". Again no apologies or efforts to make amends. This was our first and last time using S&S. I am appalled at the horrible staff working there and the fact that other people know who we are talking about says a lot about how poorly managed this store is, apparently this employee has a reputation for bad service and nothing has been done about it. You would think with such a mess made by their employee, management would have at some point reached out to at least apologize. The cost would have been worth it for good service and a good product (which we got neither) but what little if any savings might have been made in using them was not worth the long frustrating process. Now I know why so many people only shop at S&S once. Save yourself the frustration and don't do it.

1
★☆☆☆☆

S&S gives the impression you can save money but what a nightmare to work with, even with their finance company which was a whole other story and should have been a sign to go elsewhere but like everything else we found with S&S, they don't care. Employee "L" we found out later has a reputation for being an idiot and messing things up. Our order was placed for kitchen cabinets with her at the beginning of last Nov. Expecting a 3-4 week turnaround we were surprised to hear her say it would not be done until the week of Christmas. Our Contractor called S&S manager and we were told they would see what they could do to speed it up. Fine, even though we knew nothing would happen (and we were right). Right after Christmas, a call was made to find out where our cabinets were, "L" said it would be mid January and that she never told us it would be Dec, even though she told us and our contractor the same thing, just denials no apology and through the process never taking any responsibility. Eventually the cabinets came in and they were wrong. The one thing we told her we wanted was easy close cabinets and drawers, none were done correctly (she blamed our contractor stating he approved it, contractor never gave any such approval). One of the cabinets wasn't even close to a fit so our contractor had to recut and fix the cabinet we just paid for. L and the management were not concerned and never was there an apology or an effort to correct their horrible customer service. In fact one of the frosted glass cabinets was scratched and they were to replace it, a month later we called to get a status and were told by "L", "Oh I forgot". Again no apologies or efforts to make amends. This was our first and last time using S&S. I am appalled at the horrible staff working there and the fact that other people know who we are talking about says a lot about how poorly managed this store is, apparently this employee has a reputation for bad service and nothing has been done about it. You would think with such a mess made by their employee, management would have at some point reached out to at least apologize. The cost would have been worth it for good service and a good product (which we got neither) but what little if any savings might have been made in using them was not worth the long frustrating process. Now I know why so many people only shop at S&S once. Save yourself the frustration and don't do it.

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S&S gives the impression you can save money but what a nightmare to work with, even with their finance company which was a whole other story and should have been a sign to go elsewhere but like everything else we found with S&S, they don't

3
★★★★★

S&S gives the impression you can save money but what a nightmare to work with, even with their finance company which was a whole other story and should have been a sign to go elsewhere but like everything else we found with S&S, they don't

.

I would not recommed this place. The sales person was deceiving he showed us a wood floor that was on sale and told us that only a few pieces were bad to buy extra boxes. We bought 39 boxes and out of the 39 only a few pieces were good, the wood was horrible in pieces and our wood installer told us he could not work with that type of wood, we went back to returned and we were told you paid for what you got, $3000 on bad wood. We returned the wood and lost 20% stocking fee. This place has no Integrity.

1
★☆☆☆☆

I would not recommed this place. The sales person was deceiving he showed us a wood floor that was on sale and told us that only a few pieces were bad to buy extra boxes. We bought 39 boxes and out of the 39 only a few pieces were good, the wood was horrible in pieces and our wood installer told us he could not work with that type of wood, we went back to returned and we were told you paid for what you got, $3000 on bad wood. We returned the wood and lost 20% stocking fee. This place has no Integrity.

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It's good to have a place like Seconds and Surplus when you have a house that's getting up in years. This is the place to go for doors, windows, faucets, etc. for get a reasonable price. They are open on Saturdays, too, which helps for those of us who work.

4
★★★★☆

It's good to have a place like Seconds and Surplus when you have a house that's getting up in years. This is the place to go for doors, windows, faucets, etc. for get a reasonable price. They are open on Saturdays, too, which helps for those of us who work.

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If you need tile, flooring, a door, or a sink for your home go to Seconds and Surplus first. The supplies and styles change often and the values are excellent.

4
★★★★☆

If you need tile, flooring, a door, or a sink for your home go to Seconds and Surplus first. The supplies and styles change often and the values are excellent.

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A quick tour of this place before doing a home remodeling project is a good idea. They have unique tiles, wood, doors, cabinets, all sorts of different things. They may not have things in stock long, but if you want something for a small project that's not from a big box store, check them out!

4
★★★★☆

A quick tour of this place before doing a home remodeling project is a good idea. They have unique tiles, wood, doors, cabinets, all sorts of different things. They may not have things in stock long, but if you want something for a small project that's not from a big box store, check them out!

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would not recommend this business for several reasons:\r\n1. they will not allow returns of any kind. Nothing. You will get store credit . I saw a woman change her mind , about 1 minute after handing them her charge card, when she realized that the bath vanity did not have real drawers. They said, no, it is yours. The dollar is king here. \r\n2. The owner/manager will not stand behind his products. The kitchen design team are all nice people, but beware!! The owner will not allow them to go out to a kitchen site more than one visit. this makes it impossible for them to get the order perfect. The owner, richard parker, says it is too costly. \r\nwhat? I ordered over 20K worth of kitchen cabinets, and the gas is too costly?? I had at least 10 MAJOR mistakes with my cabinets. not small things, I mean , like a cabinet was missing. The refrigerator cabinet was 3"" too small. The corner cabinet would not fit in the corner. $900 worth of top molding that could not possibly work with my ceiling. and so on. There were numerous delays, because of these mistakes. Parker would not fix these problems, and i ended up having to pay EXTRA to have some cabinets remade. \r\nDo not go there, unless you want to pay more than you should, and you enjoy stomach ulcers. He charges full price for a Custom Design Service, but he is actually giving you a Do It Yourself Kitchen. He will not even allow employees to help you load the cabinets onto your truck. Really, no kidding.

0
★☆☆☆☆

would not recommend this business for several reasons:\r\n1. they will not allow returns of any kind. Nothing. You will get store credit . I saw a woman change her mind , about 1 minute after handing them her charge card, when she realized that the bath vanity did not have real drawers. They said, no, it is yours. The dollar is king here. \r\n2. The owner/manager will not stand behind his products. The kitchen design team are all nice people, but beware!! The owner will not allow them to go out to a kitchen site more than one visit. this makes it impossible for them to get the order perfect. The owner, richard parker, says it is too costly. \r\nwhat? I ordered over 20K worth of kitchen cabinets, and the gas is too costly?? I had at least 10 MAJOR mistakes with my cabinets. not small things, I mean , like a cabinet was missing. The refrigerator cabinet was 3"" too small. The corner cabinet would not fit in the corner. $900 worth of top molding that could not possibly work with my ceiling. and so on. There were numerous delays, because of these mistakes. Parker would not fix these problems, and i ended up having to pay EXTRA to have some cabinets remade. \r\nDo not go there, unless you want to pay more than you should, and you enjoy stomach ulcers. He charges full price for a Custom Design Service, but he is actually giving you a Do It Yourself Kitchen. He will not even allow employees to help you load the cabinets onto your truck. Really, no kidding.

Cons: no returns on anything. Manager will not fix problems with his merchandise

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They have a nice selection of wood, tile and carpet flooring. On some items the quantity is not large enough for big jobs, but great for small areas. The pricing is great and they are helpful.

4
★★★★☆

They have a nice selection of wood, tile and carpet flooring. On some items the quantity is not large enough for big jobs, but great for small areas. The pricing is great and they are helpful.

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