Adolf Hoepfl & Son Garage

★★★★☆
Quality Automotive Parts, Service and Repairs.
  • 4610 N Shepherd Dr

    Houston, TX 77018

    Map & Directions
  • 713-695-5071

About Adolf Hoepfl & Son Garage

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Hours
Mon-Fri 7:30am-5:30pm
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Automotive

Automotive
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I could have been in for a nightmarish experience but good fortune led me to Hoepfl & Son Garage. I was from out of town when my vehicle wouldn't start. Was told by others it was the starter, information which I gave to Sally (service mgr) and set my self up to spend several hundred dollars. John, the technician, found it to be loose battery cables -- NO CHARGE! I asked them do other work I knew I needed to done. They got me in and out. Other customers came in to have work done and were known by name even by the technicians - it was like being in a small town. Also, very civic-minded. Free copies of The Constitution. They were giving 2 free oil changes if you donated $60 to the MS Foundation. The owner, Kathryn, came in wearing bike riding outfit, having just come from an event where she was promoting a charity bike ride. In a couple of weeks they are having a special Saturday for ladies to come learn about routine vehicle maintenance, have lunch and have their vehicles examined at no charge. A great place - Houston is very lucky!

2
★★★★★

I could have been in for a nightmarish experience but good fortune led me to Hoepfl & Son Garage. I was from out of town when my vehicle wouldn't start. Was told by others it was the starter, information which I gave to Sally (service mgr) and set my self up to spend several hundred dollars. John, the technician, found it to be loose battery cables -- NO CHARGE! I asked them do other work I knew I needed to done. They got me in and out. Other customers came in to have work done and were known by name even by the technicians - it was like being in a small town. Also, very civic-minded. Free copies of The Constitution. They were giving 2 free oil changes if you donated $60 to the MS Foundation. The owner, Kathryn, came in wearing bike riding outfit, having just come from an event where she was promoting a charity bike ride. In a couple of weeks they are having a special Saturday for ladies to come learn about routine vehicle maintenance, have lunch and have their vehicles examined at no charge. A great place - Houston is very lucky!

.

I could have been in for a nightmarish experience but good fortune led me to Hoepfl & Son Garage. I was from out of town when my vehicle wouldn't start. Was told by others it was the starter, information which I gave to Sally (service mgr) and set my self up to spend several hundred dollars. John, the technician, found it to be loose battery cables -- NO CHARGE! I asked them do other work I knew I needed to done. They got me in and out. Other customers came in to have work done and were known by name even by the technicians - it was like being in a small town. Also, very civic-minded. Free copies of The Constitution. They were giving 2 free oil changes if you donated $60 to the MS Foundation. The owner, Kathryn, came in wearing bike riding outfit, having just come from an event where she was promoting a charity bike ride. In a couple of weeks they are having a special Saturday for ladies to come learn about routine vehicle maintenance, have lunch and have their vehicles examined at no charge. A great place - Houston is very lucky!

5
★★★★★

I could have been in for a nightmarish experience but good fortune led me to Hoepfl & Son Garage. I was from out of town when my vehicle wouldn't start. Was told by others it was the starter, information which I gave to Sally (service mgr) and set my self up to spend several hundred dollars. John, the technician, found it to be loose battery cables -- NO CHARGE! I asked them do other work I knew I needed to done. They got me in and out. Other customers came in to have work done and were known by name even by the technicians - it was like being in a small town. Also, very civic-minded. Free copies of The Constitution. They were giving 2 free oil changes if you donated $60 to the MS Foundation. The owner, Kathryn, came in wearing bike riding outfit, having just come from an event where she was promoting a charity bike ride. In a couple of weeks they are having a special Saturday for ladies to come learn about routine vehicle maintenance, have lunch and have their vehicles examined at no charge. A great place - Houston is very lucky!

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I had extensive engine work done on my 1999 Lexus ES300 in October - It took two visits to get the work done on my budget. The Adolf Hoepfl & Sons crew were understanding and very professional.\nWhen I noticed a small oil leak six or seven weeks later I called and Sally said to 'bring it on in,' which I did. Sybren meet me up front and insisted on looking into the issue himself. They discovered that the parts shop had sent over the wrong gasket or ring of some sort. Mr. Sybren van der Pol fixed my car at no cost or inconvenience to me - He footed the bill for the gasket/ring.\nThat is what I call GOOD SERVICE. Count me as a satisfied current and future customer at the shop.

2
★★★★★

I had extensive engine work done on my 1999 Lexus ES300 in October - It took two visits to get the work done on my budget. The Adolf Hoepfl & Sons crew were understanding and very professional.\nWhen I noticed a small oil leak six or seven weeks later I called and Sally said to 'bring it on in,' which I did. Sybren meet me up front and insisted on looking into the issue himself. They discovered that the parts shop had sent over the wrong gasket or ring of some sort. Mr. Sybren van der Pol fixed my car at no cost or inconvenience to me - He footed the bill for the gasket/ring.\nThat is what I call GOOD SERVICE. Count me as a satisfied current and future customer at the shop.

Pros: Integrity and pride in their work.

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I'm so glad I found this little neighborhood gem when I moved to the Heights nearly four years ago. They are honest and nice people who really care about their customers. They don't rip you off and do great work. In fact, I recently got an estimate for a repair job and when they were finished and I went to pay the bill, I was told that it didn't take as long as they had originally thought, so they reduced the bill accordingly. I would never have known that if they hadn't told me, and I'll bet there's not many garages around town that would bill you less than they had estimated. They are also involved in several charities and donate their time and money to them. I would never go anywhere else and highly recommend them.

5
★★★★★

I'm so glad I found this little neighborhood gem when I moved to the Heights nearly four years ago. They are honest and nice people who really care about their customers. They don't rip you off and do great work. In fact, I recently got an estimate for a repair job and when they were finished and I went to pay the bill, I was told that it didn't take as long as they had originally thought, so they reduced the bill accordingly. I would never have known that if they hadn't told me, and I'll bet there's not many garages around town that would bill you less than they had estimated. They are also involved in several charities and donate their time and money to them. I would never go anywhere else and highly recommend them.

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I took my mini cooper to Adolf Hoepfl and Son Garage to get the a/c fixed. I had looked into a couple of other auto service places and expected to pay around $1500 to get the compressor replaced with a couple other parts. After they looked at my car they told me the expensive part was actually fine, and the fix was more simple. They also found I was leaking coolant and had a problem with my power steering hose. They fixed everything for around $800. I would never have gotten out for less than $1000 at the dealership. I was so impressed by everything they fixed. Their service was also excellent. They took the time to explain everything, call around for the best deal on parts, and they were great to talk with. I would recommend this place to anyone. As a female and I felt very comfortable that no one underestimated my car knowledge or tried to rip me off. I had a great experience. I also like that they are very involved in the community. This is the most unique auto shop I've seen.

2
★★★★★

I took my mini cooper to Adolf Hoepfl and Son Garage to get the a/c fixed. I had looked into a couple of other auto service places and expected to pay around $1500 to get the compressor replaced with a couple other parts. After they looked at my car they told me the expensive part was actually fine, and the fix was more simple. They also found I was leaking coolant and had a problem with my power steering hose. They fixed everything for around $800. I would never have gotten out for less than $1000 at the dealership. I was so impressed by everything they fixed. Their service was also excellent. They took the time to explain everything, call around for the best deal on parts, and they were great to talk with. I would recommend this place to anyone. As a female and I felt very comfortable that no one underestimated my car knowledge or tried to rip me off. I had a great experience. I also like that they are very involved in the community. This is the most unique auto shop I've seen.

Pros: Honest, Competent, Involved in Community

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The service here takes me back to the days when people cared about doing a good job and making a customer feel like they were more than just a walking dollar bill. \r\nGot what I wanted, at a fair price and when promised. They provided a clear explaination of what repairs I needed then explained the cost to me so I could understand. There was no pressure and no hard sell. They did point out a problem that I didn't know I had, a tire with the steel belt sticking out of it. They at least saved me from having to change a tire on the side of the road and maybe from a lot worse.

2
★★★★★

The service here takes me back to the days when people cared about doing a good job and making a customer feel like they were more than just a walking dollar bill. \r\nGot what I wanted, at a fair price and when promised. They provided a clear explaination of what repairs I needed then explained the cost to me so I could understand. There was no pressure and no hard sell. They did point out a problem that I didn't know I had, a tire with the steel belt sticking out of it. They at least saved me from having to change a tire on the side of the road and maybe from a lot worse.

Pros: great service

Cons: none found

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Would not recommend anyone doing business with these people.
After getting two quotes from owner, one by phone, one in person,
I brought my vehicle in for repair. The price for repairs mysteriously
went up over $350.oo.

1
★☆☆☆☆

Would not recommend anyone doing business with these people.
After getting two quotes from owner, one by phone, one in person,
I brought my vehicle in for repair. The price for repairs mysteriously
went up over $350.oo.

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I've been seeking a business like Adolf Hoepfl & Son Garage for 12 years. It's the combination of taking care of my car and caring about me as a client that makes them so special. I recently had some major work done on my vehicle and the entire experience exceeded my expectations. Also, it?s an excellent choice for routine maintenance. When you visit, make sure to ask about the history of the Garage. It has an interesting and rich history in the Houston area.

2
★★★★★

I've been seeking a business like Adolf Hoepfl & Son Garage for 12 years. It's the combination of taking care of my car and caring about me as a client that makes them so special. I recently had some major work done on my vehicle and the entire experience exceeded my expectations. Also, it?s an excellent choice for routine maintenance. When you visit, make sure to ask about the history of the Garage. It has an interesting and rich history in the Houston area.

Pros: Quality of work and customer service

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After having several minor things tended to on my car at this facility, I have found the owners to be truly trustworthy people that care for the safety of my family by making sure my vehicle is in road ready condition. Not only do they fix those items I bring to their attention, but they also have the keen eye to spot other things that need attention. The owners and technicians care about my family and I appreciate that!

2
★★★★★

After having several minor things tended to on my car at this facility, I have found the owners to be truly trustworthy people that care for the safety of my family by making sure my vehicle is in road ready condition. Not only do they fix those items I bring to their attention, but they also have the keen eye to spot other things that need attention. The owners and technicians care about my family and I appreciate that!

Pros: Owners and staff you can trust

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I'd heard from several of neighbors in Shepherd Park Plaza that Adolf Hoepfl was an excellent, trustworthy auto repair garage. Their service and mechanical expertise is far above par. They do not nickel and dime me to death. Whenever we take our late model vehicles in for repair or maintenance they let us know what the problem is in a timely manner along with a fair estimate of the cost. They'll tell you what work needs to be done now and what can wait. They also give me a ride home for free when I need to leave my car there. They have our business and I'll continue to refer Adolf Hoepfl to everyone.

2
★★★★★

I'd heard from several of neighbors in Shepherd Park Plaza that Adolf Hoepfl was an excellent, trustworthy auto repair garage. Their service and mechanical expertise is far above par. They do not nickel and dime me to death. Whenever we take our late model vehicles in for repair or maintenance they let us know what the problem is in a timely manner along with a fair estimate of the cost. They'll tell you what work needs to be done now and what can wait. They also give me a ride home for free when I need to leave my car there. They have our business and I'll continue to refer Adolf Hoepfl to everyone.

Pros: trustworthy, skilled mechanics

Cons: hard to pronounce Hoepfl

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Did not fix AC problem and would not refund money. I feel a business should have integrity to either fix the problem they said they would fix or refund your money.

2
★★☆☆☆

Did not fix AC problem and would not refund money. I feel a business should have integrity to either fix the problem they said they would fix or refund your money.

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1 out of 4 people found this review helpful.

Business Response:

Customer Satisfaction is Paramount I am Kathryn van der Pol. My husband and I own Adolf Hoepfl & Son Garage. We refunded the customer's money and deeply regret that the customer is unhappy. Customer satisfaction is paramount to us.
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I would not take my cars anywhere else. The people at this shop do great work at a fair price. I have been doing business there for more than two years. They do all kinds of work from rebuilding engines to fixing windows that don't roll up and down, plus all the other maintenance stuff.

2
★★★★★

I would not take my cars anywhere else. The people at this shop do great work at a fair price. I have been doing business there for more than two years. They do all kinds of work from rebuilding engines to fixing windows that don't roll up and down, plus all the other maintenance stuff.

Pros: Very customer oriented. They explained what was wrong with my car thoroughly.

Cons: small waiting room-

Message from Adolf Hoepfl & Son Garage

We take care of you and your car. We're a AAA of Texas Recognized Repair Facility and a Winner of Distinction with the BBB.

More about Adolf Hoepfl & Son Garage

We provide complete care for your car. Whether it's a state inspection, an a/c problem, brakes, or transmission or engine rebuild, our staff will repair your car problems. We want clients who want to take care of their car and want a relationship with a

 

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