Michaels

★★☆☆☆
  • 3904 Bissonnet St Weslayan Plaza East

    Houston, TX 77005

    Map & Directions
  • 713-662-0913

About Michaels

Categories
  • Crafts & Hobbies Stores
  • Beads
  • Scrapbooking Classes
  • Engravers
  • Craft Supply Stores
  • Wholesale Christmas Lights & Decorations
  • Christmas Decorations
  • General Merchandise Stores
Details
  • Scrapbooking Classes
  • Baskets
Hours
M-Sa 9am-9pm, Su 10am-7pm
Phones
  • Fax (713-662-0968)
Year Established
  • 1973
Products
  • Art Supplies
  • Custom Framing
  • Picture Frames
  • Floral
  • Custom Floral
  • Home Decor
  • Seasonal Decor
  • Scrapbooking
  • Beads
  • Jewelry Supplies
  • Bakeware
  • Wedding
  • Yarn & Needle Crafts
  • Craft Paint
  • Kids Crafts
  • Custom Invitations
  • Wedding Invitations
  • Digital Scrapbooks
  • Photo Calendars
  • Canvas Photo Prints
  • Custom Cut Mirrors
  • Engraving
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Artist's Loft®
  • ArtMinds®
  • Ashland®
  • Bead Landing®
  • Celebrate It®
  • Craft Smart®
  • Creatology®
  • Imagin8®
  • Loops & Threads®
  • Rainbow Loom®
  • Recollections®
  • Studio Decor®

Shopping

Shopping
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I went into this store today to have 12 items framed for our company's office and left with all but one piece of our artwork vowing to not waste my money with this store. Upon arrival, the 1st gentleman to start helping us out was pretty helpful. However, in the middle of the order, he had to leave for his other job and handed us over to his coworker, Jesse. From there, it just went downhill quickly. We needed a lot of guidance on how to frame 11 pieces of artwork to match some existing frames and mats (examples were brought to show them). He grew increasingly annoyed with us and let us know we were inconveniencing him by having to wait on us (btw we were the ONLY customers in that dept at the time). He was argumentative, constantly pointed out how expensive each thing would be that we wanted to do (we never said we were on a budget) and kept saying that he didn't have time to 'do that' right now though not once did we ask him to do anything today or even this week. I got the lasting impression that they definately do NOT want any new business or customers and go out of their way to be unhelpful and leave a bad taste in customers' mouths. Even when I finally mentioned we would just take these pieces somewhere else b/c it seems like they just didn't have time for our order, they did nothing to try to recapture our business. And just so you know, we were not at all being difficult, only wanted a black frame with a white mat, were happy to wait however long the process of the order took (2 wks +) and were only at the counter for less than 30 minutes before we just gave up and left. They have definately lost our framing business and we'll be happy to patron another framing place who not only WANTS our business but more importantly APPRECIATES it and our money.

1
★★☆☆☆

I went into this store today to have 12 items framed for our company's office and left with all but one piece of our artwork vowing to not waste my money with this store. Upon arrival, the 1st gentleman to start helping us out was pretty helpful. However, in the middle of the order, he had to leave for his other job and handed us over to his coworker, Jesse. From there, it just went downhill quickly. We needed a lot of guidance on how to frame 11 pieces of artwork to match some existing frames and mats (examples were brought to show them). He grew increasingly annoyed with us and let us know we were inconveniencing him by having to wait on us (btw we were the ONLY customers in that dept at the time). He was argumentative, constantly pointed out how expensive each thing would be that we wanted to do (we never said we were on a budget) and kept saying that he didn't have time to 'do that' right now though not once did we ask him to do anything today or even this week. I got the lasting impression that they definately do NOT want any new business or customers and go out of their way to be unhelpful and leave a bad taste in customers' mouths. Even when I finally mentioned we would just take these pieces somewhere else b/c it seems like they just didn't have time for our order, they did nothing to try to recapture our business. And just so you know, we were not at all being difficult, only wanted a black frame with a white mat, were happy to wait however long the process of the order took (2 wks +) and were only at the counter for less than 30 minutes before we just gave up and left. They have definately lost our framing business and we'll be happy to patron another framing place who not only WANTS our business but more importantly APPRECIATES it and our money.

Pros: great seasonal products

Cons: lack of customer appreciation, store usually seems somewhat dirty, always short staffed

Message from Michaels

We celebrate the ideas, both big & small, that inspire your imagination and the more important things in your life. Whether you love arts, crafts, framing, floral, home decor or scrapbooking, visit us at your Houston Michaels or Shop Online at our new website 24/7! Michaels: Where Creativity Happens. Teachers receive 15% off their entire in-store purchase including classroom supplies, and members of the Military and Seniors enjoy 10% off their entire in-store purchase. Visit Michaels.com for the most up-to-date Extended Holiday Hours.

Yext PowerListings

 

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