Action Heating & Air Conditioning Inc

★★☆☆☆

About Action Heating & Air Conditioning Inc

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Home Construction & Remodeling

Home Construction & Remodeling
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This shyster company sent by AHS put in a new inside unit (air handler, coil, etc.) in June. My AC started going out yesterday and tonight a guy from another company came out and said the unit was not installed to code: the safety switch was installed wrong, the electrical should have been in conduit and the filter had dropped to the floor below as no decking (for which I was charged) was below the unit! Great! He asked if a permit had been pulled and I said I never saw one. Folks, there are other home warranty companies out there and since I am buying another home, I may not use AHS because of this. I have a pug who can't be outside and I am needing to make numerous trips out of town to purchase the new house and my current house is listed for sale. I am not happy and may just sue everyone!

1
★☆☆☆☆

This shyster company sent by AHS put in a new inside unit (air handler, coil, etc.) in June. My AC started going out yesterday and tonight a guy from another company came out and said the unit was not installed to code: the safety switch was installed wrong, the electrical should have been in conduit and the filter had dropped to the floor below as no decking (for which I was charged) was below the unit! Great! He asked if a permit had been pulled and I said I never saw one. Folks, there are other home warranty companies out there and since I am buying another home, I may not use AHS because of this. I have a pug who can't be outside and I am needing to make numerous trips out of town to purchase the new house and my current house is listed for sale. I am not happy and may just sue everyone!

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If you want an air conditioning repair that will require 3 additional visits to correct their mistakes, then this is the place to call. I have a ruined ceiling from a leak that occurred after they replaced a unit, and I had to pay a service call fee to a different company to turn on my furnace which Action forgot to turn back on. Of course, they take no responsibility for anything. Poor customer service. Techs not very knowledgeable.

2
★★☆☆☆

If you want an air conditioning repair that will require 3 additional visits to correct their mistakes, then this is the place to call. I have a ruined ceiling from a leak that occurred after they replaced a unit, and I had to pay a service call fee to a different company to turn on my furnace which Action forgot to turn back on. Of course, they take no responsibility for anything. Poor customer service. Techs not very knowledgeable.

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I should have thought twice when the service tech was to large to get on my roof. Trying to be non-judgmental, I waited for my AC to be fixed as this tech called someone else.
As they shouted to each other about different parts of the unit, I began to worry that the person on my roof was not even a tech. After 4 visits from these two jokers and NO AC... I hired someone else. I did a little snooping and found out the following....

I found out that this "family run" business, is actually one semi retired man.. who doesn't do any calls anymore... and his family that are running a good name into the ground. No one is HVAC certified except the owner who doesn't go on calls anymore. Anyone who HAS had a decent experience with this company, probably is #1 overlooking the HIGH prices, and the comical "service" they receive. #2 Has probably been with the company since the owner was doing the work, and #3 Just believes anything they are told by "professionals" (that last word being a total joke!!!)

1
★☆☆☆☆

I should have thought twice when the service tech was to large to get on my roof. Trying to be non-judgmental, I waited for my AC to be fixed as this tech called someone else.
As they shouted to each other about different parts of the unit, I began to worry that the person on my roof was not even a tech. After 4 visits from these two jokers and NO AC... I hired someone else. I did a little snooping and found out the following....

I found out that this "family run" business, is actually one semi retired man.. who doesn't do any calls anymore... and his family that are running a good name into the ground. No one is HVAC certified except the owner who doesn't go on calls anymore. Anyone who HAS had a decent experience with this company, probably is #1 overlooking the HIGH prices, and the comical "service" they receive. #2 Has probably been with the company since the owner was doing the work, and #3 Just believes anything they are told by "professionals" (that last word being a total joke!!!)

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Our AC went out last night and our usual repair guy was on vacation at the time. After one long, hot night, I looked up AC Repair on the BBB and found this company.
I called them as soon as they opened at 9am; spoke to a girl named Emily who told me that they could not make it out till the afternoon and that the service techs would call me after 12pm to let me know what time they would be by to repair my AC.
By 2pm I had not received a call. I called the company once more to be informed by Emily that everyone had just gone into a meeting and that someone would call me when they were done with the meeting.
4:00pm - still no call. I call the company once more only to find out that they have gone for the day and that their answering service is now picking up. They paged the service tech who was then suppose to call me ASAP.
5:00pm - still no call. I have begun the process of calling other companies now to see who might be able to come out the same day since I have now wasted a whole day waiting on Action Heating & Air and really DO NOT want to spend another night HOT.
5:30pm - I FINALLY got a call back from one of their service techs, however, I had already found someone that would come out, be here in 30 minutes (which they were) AND only charged me $35.95 for a service call! I informed the service tech that I no longer needed his services and that I already found a company that would come out and service my unit, tonight, and I only had to call them ONCE.
I do not recommend this company to ANYONE for ANY REASON! I do not know what their service is like, but if it is anything like their customer service, I would be afraid to let them repair anything I own! (That is, if they ever called me back to set an appt AND showed up for it)
BTW - the company that I called that sent someone out in 30 minutes, fixed it in less than 30 minutes AND did not charge me an arm, leg, and first born: CJ Air Solutions Inc. They were awesome!

1
★☆☆☆☆

Our AC went out last night and our usual repair guy was on vacation at the time. After one long, hot night, I looked up AC Repair on the BBB and found this company.
I called them as soon as they opened at 9am; spoke to a girl named Emily who told me that they could not make it out till the afternoon and that the service techs would call me after 12pm to let me know what time they would be by to repair my AC.
By 2pm I had not received a call. I called the company once more to be informed by Emily that everyone had just gone into a meeting and that someone would call me when they were done with the meeting.
4:00pm - still no call. I call the company once more only to find out that they have gone for the day and that their answering service is now picking up. They paged the service tech who was then suppose to call me ASAP.
5:00pm - still no call. I have begun the process of calling other companies now to see who might be able to come out the same day since I have now wasted a whole day waiting on Action Heating & Air and really DO NOT want to spend another night HOT.
5:30pm - I FINALLY got a call back from one of their service techs, however, I had already found someone that would come out, be here in 30 minutes (which they were) AND only charged me $35.95 for a service call! I informed the service tech that I no longer needed his services and that I already found a company that would come out and service my unit, tonight, and I only had to call them ONCE.
I do not recommend this company to ANYONE for ANY REASON! I do not know what their service is like, but if it is anything like their customer service, I would be afraid to let them repair anything I own! (That is, if they ever called me back to set an appt AND showed up for it)
BTW - the company that I called that sent someone out in 30 minutes, fixed it in less than 30 minutes AND did not charge me an arm, leg, and first born: CJ Air Solutions Inc. They were awesome!

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Not many air conditions companies to chose from in Wylie. I try to stay local when needing a repair done in my home. But this business is about twice if not more expensive than any other competitor within 30 miles. I had a repair man come from this company to my house and it took him 3 times to repai. Everytime he came he put down my current unit and other parts to the unit making fun of it, and the whole time he was trying to sell me a whole new unit, instead of fixing what I had reported. Don't recommend this company, way to expensive for the quality of work.

2
★★☆☆☆

Not many air conditions companies to chose from in Wylie. I try to stay local when needing a repair done in my home. But this business is about twice if not more expensive than any other competitor within 30 miles. I had a repair man come from this company to my house and it took him 3 times to repai. Everytime he came he put down my current unit and other parts to the unit making fun of it, and the whole time he was trying to sell me a whole new unit, instead of fixing what I had reported. Don't recommend this company, way to expensive for the quality of work.

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.

I started using this company several years ago when an old coworker who was retiring told me he had been using them for many years. This old guy was no pushover so if someone was keeping him happy then I figured they must be doing something right. I have not been disappointed.

I pay an annual service charge to them of about $150 a year. They come out in the spring and check out my A/C - if my freon needs topping off they'll include it for no extra charge. Then they come back in the fall to check out my heating. I'm a preventative kind of person and I like to keep my stuff well maintained. So far - no disasters!

One time I was getting some major hardwood flooring work done and since the boards were all pulled up and there was total access to the underside of my house (pier and beam) I asked these guys to come out and check my duct work (all my ductwork runs under my house). They came and inspected it for free! We've been "together" for many years now and I feel like they take good care of me.

4
★★★★☆

I started using this company several years ago when an old coworker who was retiring told me he had been using them for many years. This old guy was no pushover so if someone was keeping him happy then I figured they must be doing something right. I have not been disappointed.

I pay an annual service charge to them of about $150 a year. They come out in the spring and check out my A/C - if my freon needs topping off they'll include it for no extra charge. Then they come back in the fall to check out my heating. I'm a preventative kind of person and I like to keep my stuff well maintained. So far - no disasters!

One time I was getting some major hardwood flooring work done and since the boards were all pulled up and there was total access to the underside of my house (pier and beam) I asked these guys to come out and check my duct work (all my ductwork runs under my house). They came and inspected it for free! We've been "together" for many years now and I feel like they take good care of me.

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