Bmc West Building Materials

★★☆☆☆
  • 3400 Steck Ave

    Austin, TX 78757

    Map & Directions
  • 512-465-4200

Home & Garden

Home & Garden
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We ordered a custom front door though BMC on Steck Avenue in Austin. After longer than the anticipated 6 weeks, the door was ready. The door was made from knotty alder, which we requested, but the knots were huge and filled with a gray putty (we want to stain the door, not paint it). The person who showed us the door said that he would not even accept the door. They told us the knots were larger than normal and filled because they would be very large holes otherwise. The knotty alder doors on the showroom floor looked nothing lke this! We told them that we were not happy -- considering that this looked nothing like the doors we were shown in their showroom and that this was costing us a lot of money. They said it was not profitable for them to correct the problem (change the wood) -- we could either take the door as is or they would give us a refund. They did not even try to work with us -- and, now we are back to square 1 after 2 months, and needing a front door ASAP. I would not work with BMC again!

1
★★☆☆☆

We ordered a custom front door though BMC on Steck Avenue in Austin. After longer than the anticipated 6 weeks, the door was ready. The door was made from knotty alder, which we requested, but the knots were huge and filled with a gray putty (we want to stain the door, not paint it). The person who showed us the door said that he would not even accept the door. They told us the knots were larger than normal and filled because they would be very large holes otherwise. The knotty alder doors on the showroom floor looked nothing lke this! We told them that we were not happy -- considering that this looked nothing like the doors we were shown in their showroom and that this was costing us a lot of money. They said it was not profitable for them to correct the problem (change the wood) -- we could either take the door as is or they would give us a refund. They did not even try to work with us -- and, now we are back to square 1 after 2 months, and needing a front door ASAP. I would not work with BMC again!

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