Hancock Fabrics

★★☆☆☆
  • 323 S Mason Rd

    Katy, TX 77450

    Map & Directions
  • 281-578-3638

About Hancock Fabrics

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Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

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1.5 2
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This place is notorious for bad customer service. I own a baby business and rely on every fabric store around to get supplies. I have previously ordered a large supply of buttons that only Hancock had. What was supposed to take 2 weeks to get my buttons took almost 2 months. It took several phone calls, nobody knowing who I was or what I had ordered, & ultimately me going into the store to dig in boxes to finally find the order they had thrown in a corner where nobody could find it and get it to me. Needless to say I and my client were VERY unhappy. They are always under staffed, so expect to wait a long time to have questions answered or to be helped

2
★★☆☆☆

This place is notorious for bad customer service. I own a baby business and rely on every fabric store around to get supplies. I have previously ordered a large supply of buttons that only Hancock had. What was supposed to take 2 weeks to get my buttons took almost 2 months. It took several phone calls, nobody knowing who I was or what I had ordered, & ultimately me going into the store to dig in boxes to finally find the order they had thrown in a corner where nobody could find it and get it to me. Needless to say I and my client were VERY unhappy. They are always under staffed, so expect to wait a long time to have questions answered or to be helped

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wow! I dropped some bucks on a new sewing machine, then attempted to sign up for classes. was not allowed to sign up by phone or mail, even though I live 30 mi. away! with gas at an all-time high, their suggestion was for me to show up on class day and if there was an opening, great. If not, go home and spend my gas for nothing. ARE THEY INSANE???

I know people give bad cks, are no shows, etc. but if you're in business, you cannot assume everybody is a scumbag like the people at this store seem to assume. Good grief! I discourage you from doing business there. They don't deserve the patronage.

PS; the lady that sold the the SM was very, very nice but the rest of the staff ruined my experience so I won't go back there even if the last fabric store in the area.

1
★☆☆☆☆

wow! I dropped some bucks on a new sewing machine, then attempted to sign up for classes. was not allowed to sign up by phone or mail, even though I live 30 mi. away! with gas at an all-time high, their suggestion was for me to show up on class day and if there was an opening, great. If not, go home and spend my gas for nothing. ARE THEY INSANE???

I know people give bad cks, are no shows, etc. but if you're in business, you cannot assume everybody is a scumbag like the people at this store seem to assume. Good grief! I discourage you from doing business there. They don't deserve the patronage.

PS; the lady that sold the the SM was very, very nice but the rest of the staff ruined my experience so I won't go back there even if the last fabric store in the area.

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