Air Duct USA

★★★★☆
  • 2010 Smith St

    Houston, TX 77002

    Map & Directions
  • 713-659-7000

About Air Duct USA

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Home Construction & Remodeling

Home Construction & Remodeling
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4.0 3
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I have used Air Duct USA twice in the past 8 years. I was pleased with the result of their work both times. The company is professional and personable. The dispatch personnel were very knowledgeable and informative about the process.

3
★★★★★

I have used Air Duct USA twice in the past 8 years. I was pleased with the result of their work both times. The company is professional and personable. The dispatch personnel were very knowledgeable and informative about the process.

.

I hired Air Duct USA on 6-19-2012. During their service, they actually caused considerable damage to my ducting, and so far have refused to refund or pay for their mistakes. They actually broke numerous ducts, and dislodged several others. I had to hire another company to repair the ducts, and personally repaired much of this mess myself.

But that wasn't enough...the supervisor- a pretty big guy - actually broke my attic ladder... and fixed it with duct tape! I actually have the photo, if anyone is interested. Worse, when the ducts were broken, this spewed attic dust throughout my house, forcing me to re-clean everything. It has taken months for the smell to go away.

And now, after repairing and cleaning, I still have to re-clean the ducts. I gave them several chances to refund my money. They missed two appointments to stop by my house and investigate. At this point, we will be headed to small claims court.

I can live with their high pressure up-selling tactics, which were disappointing but manageable. But to break ducting, break a ladder and refuse to simply rectify their mistakes is unacceptable, and shockingly poor business practice.

I am rarely a complainer. I??m very busy, and run my own business, so I generally don??t have time to write complaints and such. But this is far to egregious to let go, and there are future customers to warn.

1
★☆☆☆☆

I hired Air Duct USA on 6-19-2012. During their service, they actually caused considerable damage to my ducting, and so far have refused to refund or pay for their mistakes. They actually broke numerous ducts, and dislodged several others. I had to hire another company to repair the ducts, and personally repaired much of this mess myself.

But that wasn't enough...the supervisor- a pretty big guy - actually broke my attic ladder... and fixed it with duct tape! I actually have the photo, if anyone is interested. Worse, when the ducts were broken, this spewed attic dust throughout my house, forcing me to re-clean everything. It has taken months for the smell to go away.

And now, after repairing and cleaning, I still have to re-clean the ducts. I gave them several chances to refund my money. They missed two appointments to stop by my house and investigate. At this point, we will be headed to small claims court.

I can live with their high pressure up-selling tactics, which were disappointing but manageable. But to break ducting, break a ladder and refuse to simply rectify their mistakes is unacceptable, and shockingly poor business practice.

I am rarely a complainer. I??m very busy, and run my own business, so I generally don??t have time to write complaints and such. But this is far to egregious to let go, and there are future customers to warn.

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It would be nice if they told you not to clean your house before the service, since you will need to vaccume after their departure.

2
★★★★★

It would be nice if they told you not to clean your house before the service, since you will need to vaccume after their departure.

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