Enterprise Rent-A-Car

★★☆☆☆
  • 2121A N Mays St

    Round Rock, TX 78664

    Map & Directions
  • 512-255-2287

About Enterprise Rent-A-Car

Categories
  • Auto Rentals
Details
  • Enterprise
Hours
M-F 7:30am-6pm, Sa 9am-3pm, Su 11am-3pm
Year Established
  • 1957
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
Services
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
  • Airport Pick Up
Languages
  • English

Automotive

Automotive
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1.6 10
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I had a car from them another insurance company had paid for. I wasn't using the car all that much just wanted to save a little gas. Eventually while my car was being repaired the insurance decided to stop paying for the renal and not let me know. Enterprise did not let me know. They claim to have called me, however I have a phone bill to back up they did not. So had no chance to return the car, and didn't find out until they started emptying my bank account later. I even let them know where the body shop was when I picked up the rental, and are now trying to claim I didn't tell them.

Very shady, dishonest, beware!

This place used to be good, I've used them several times before without incident, but whomever is running it now appears to be very dishonest.

0
★☆☆☆☆

I had a car from them another insurance company had paid for. I wasn't using the car all that much just wanted to save a little gas. Eventually while my car was being repaired the insurance decided to stop paying for the renal and not let me know. Enterprise did not let me know. They claim to have called me, however I have a phone bill to back up they did not. So had no chance to return the car, and didn't find out until they started emptying my bank account later. I even let them know where the body shop was when I picked up the rental, and are now trying to claim I didn't tell them.

Very shady, dishonest, beware!

This place used to be good, I've used them several times before without incident, but whomever is running it now appears to be very dishonest.

.

What is it about Customer Service that is so difficult? I don't care if I use a credit card or a debit card, I can always rely on Enterprise to F___ Up the transaction! Then when you call, there is always some excuse; new employees, rep wasn't paying attention, my girlfriend ran off my co-worker, etc... I don't know how they have managed to stay in business! Without customers, you would not exist! These folks do not believe in taking ownership of their errors! I HATE Enterprise!!

0
★☆☆☆☆

What is it about Customer Service that is so difficult? I don't care if I use a credit card or a debit card, I can always rely on Enterprise to F___ Up the transaction! Then when you call, there is always some excuse; new employees, rep wasn't paying attention, my girlfriend ran off my co-worker, etc... I don't know how they have managed to stay in business! Without customers, you would not exist! These folks do not believe in taking ownership of their errors! I HATE Enterprise!!

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Wrecked my car - had to get a rental. Don't have a major credit card. Nobody mentioned the fact that I had to practically give a blood sample to rent a car. Stood there for almost an hour only to have to be taken back to my house to get utility bills to prove I am who I am since I don't have a Visa etc etc...cash on the barrel type person. Big hassle. Kinda stupid since it is an insurance claim and they are paying it. Not me. This is the fist time I had to jump through a million hoops to rent a car like this. I should have called around and gone elsewhere.

0
★☆☆☆☆

Wrecked my car - had to get a rental. Don't have a major credit card. Nobody mentioned the fact that I had to practically give a blood sample to rent a car. Stood there for almost an hour only to have to be taken back to my house to get utility bills to prove I am who I am since I don't have a Visa etc etc...cash on the barrel type person. Big hassle. Kinda stupid since it is an insurance claim and they are paying it. Not me. This is the fist time I had to jump through a million hoops to rent a car like this. I should have called around and gone elsewhere.

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First agent(Marc) was rude, had attitude and clearly did not want to be at work. Incompetent...Could not find reservation - called insurance company to set up a new one however I decided to call insurance company and got the details from them immediately. Second agent was very helpful however when he pulled my car around, another agent muzzled him out of it for his customer so I had to wait yet again for another car. Ready to change body shops so that I have to NEVER AGAIN deal with Enterprise.

0
★☆☆☆☆

First agent(Marc) was rude, had attitude and clearly did not want to be at work. Incompetent...Could not find reservation - called insurance company to set up a new one however I decided to call insurance company and got the details from them immediately. Second agent was very helpful however when he pulled my car around, another agent muzzled him out of it for his customer so I had to wait yet again for another car. Ready to change body shops so that I have to NEVER AGAIN deal with Enterprise.

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My car is in the body shop and I've had to take back two rentals already. One had a fender scrape plate duct taped to try and prevent the car from shaking. The 2nd has tires that won't stay inflated. Rent here at your own risk. They apparently have no problem sending you on your way with a vehcile that they wouldn't drive themselves.

0
★☆☆☆☆

My car is in the body shop and I've had to take back two rentals already. One had a fender scrape plate duct taped to try and prevent the car from shaking. The 2nd has tires that won't stay inflated. Rent here at your own risk. They apparently have no problem sending you on your way with a vehcile that they wouldn't drive themselves.

Pros: Staff ""seems"" helpful

Cons: Cars aren't safe

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piece of dookie i wouldnt go there if they paid me how about they take their crappy cars and put them down the toilet where they belong enterprise licks nuts

0
★☆☆☆☆

piece of dookie i wouldnt go there if they paid me how about they take their crappy cars and put them down the toilet where they belong enterprise licks nuts

Pros: terrible

Cons: even more terrible

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I had to put my car in the body shop (Berli's) nearby and arranged an Enterprise rental car from this location to pick me up a week in advance. Not only were they 45 minutes late in picking me up, but when I finally got back to their rental place, they didn't have any cars ready. I waited another 30 minutes while they cleaned a car for me. The car they presented me was disgusting and ready to fall apart, but since I was already late getting back to work, I took it. I later called about switching out cars, and all I got was attitude from the sales rep. I took the car to the Enterprise off N 183 and switched cars with a helpful, supportive staff. They informed me they would get the car to the shop immediately because no one should be driving a car like the one I was given.

0
★☆☆☆☆

I had to put my car in the body shop (Berli's) nearby and arranged an Enterprise rental car from this location to pick me up a week in advance. Not only were they 45 minutes late in picking me up, but when I finally got back to their rental place, they didn't have any cars ready. I waited another 30 minutes while they cleaned a car for me. The car they presented me was disgusting and ready to fall apart, but since I was already late getting back to work, I took it. I later called about switching out cars, and all I got was attitude from the sales rep. I took the car to the Enterprise off N 183 and switched cars with a helpful, supportive staff. They informed me they would get the car to the shop immediately because no one should be driving a car like the one I was given.

.

I was very satisfied with my experience at Enterprise. They were very helpful in making sure that my insurance covered everything and I didn't get stuck paying for anything. The manager (Stacy I think was her name) even took care of some extra charges that somehow got added on. The staff was very friendly, and the car was super clean. I would definitely use them again.

2
★★★★★

I was very satisfied with my experience at Enterprise. They were very helpful in making sure that my insurance covered everything and I didn't get stuck paying for anything. The manager (Stacy I think was her name) even took care of some extra charges that somehow got added on. The staff was very friendly, and the car was super clean. I would definitely use them again.

Pros: Great service

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One car was offered to me and it was filthy. Another car was brought out and it was also dirty. I used all the wipes I had to clean the steering wheel and door handles so I could stand driving home. Yuck!

1
★★☆☆☆

One car was offered to me and it was filthy. Another car was brought out and it was also dirty. I used all the wipes I had to clean the steering wheel and door handles so I could stand driving home. Yuck!

.

I rented the car for the weekend because my other vehicle needed repairs. We had automobile trouble and called enterprise. They paid to have their car towed but left my family and I stranded because they are closed on Sundays, it was Sunday morning, and can't provide another car until Monday morning. They offered to call me a cab to get us home but we had to PAY the fare.

1
★★☆☆☆

I rented the car for the weekend because my other vehicle needed repairs. We had automobile trouble and called enterprise. They paid to have their car towed but left my family and I stranded because they are closed on Sundays, it was Sunday morning, and can't provide another car until Monday morning. They offered to call me a cab to get us home but we had to PAY the fare.

Pros: Cheaper rates.

Cons: AWFUL ROADSIDE ASSISTANCE!!

Message from Enterprise Rent-A-Car

Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Round Rock, TX. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.

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