Best Buy

★★★☆☆
  • 1751 N Central Expy Ste C

    McKinney, TX 75070

    Map & Directions
  • 972-542-8305

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Th 10am-9pm, F-Sa 10am-10pm, Su 11am-8pm

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    3.0 3
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    .

    I've been to the Best Buy in McKinney about 5 times in the last couple months. I purchased many items with the help of friendly Best Buy and Geek Squad associates. I also had to return 2 products b/c they were not compatible with my new Windows 7 laptop and had NO problem what so ever with my return.

    A few months ago, I returned a camcorder bag that was past the return policy and the associate allowed me to return in and put the money back on a best buy gift card! I thought that was above and beyond what he could have done since I was the one past the return date.

    I think we've all had bad experiences at retails stores from time to time, but I've been in this particular Best Buy many times the last few months and have had nothing but positive experiences.

    5
    ★★★★★

    I've been to the Best Buy in McKinney about 5 times in the last couple months. I purchased many items with the help of friendly Best Buy and Geek Squad associates. I also had to return 2 products b/c they were not compatible with my new Windows 7 laptop and had NO problem what so ever with my return.

    A few months ago, I returned a camcorder bag that was past the return policy and the associate allowed me to return in and put the money back on a best buy gift card! I thought that was above and beyond what he could have done since I was the one past the return date.

    I think we've all had bad experiences at retails stores from time to time, but I've been in this particular Best Buy many times the last few months and have had nothing but positive experiences.

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    .

    Hi,
    I hope this review helps people who plan to make future purchases at McKinney Best Buy (Hw 121 and Custer).

    For a store that has just opened these guys have major issues with customer service. I tried returning a camera (Canon G10) which was defective and the BestBuy sales lady, firstly, ignored what I was saying, secondly showed a lot of attitude, thirdly did'nt want to look at the proof (actual pictures from the camera) that the camera was defective, fourth, blamed my 3K laptop (3 of them) for the defective picture, fifth, claimed to be a camera expert. She even refused to return the item and that really made me go ballistic.

    All she could think (thank to her limited skills) that the camera looks fine from outside and was clicking. Above all it took her 5 minutes, thanks for her math skills, to figure out that the return was being done within 14 days.

    I was totally pissed at the attitude that she was throwing at me. I asked her to bring her manager and he agreed to return the camera without restocking fee. I hope he gives her some customer service mentoring. I can only hope.

    I would really advise anyone planning to buy something to AVOID the McKinney store. Please drive a couple of miles west to Frisco BestBuy. Those guys are much easier to work with.

    Had the sales lady been just a little courteous I would have gladly exchanged the camera with another piece. Because of her attitude I told her I am going to return this and she cannot refuse to take it back (showed her the policy).

    I hope you have a better shopping experience. I am not going back to this BestBuy.

    Happy Shopping!

    1
    ★☆☆☆☆

    Hi,
    I hope this review helps people who plan to make future purchases at McKinney Best Buy (Hw 121 and Custer).

    For a store that has just opened these guys have major issues with customer service. I tried returning a camera (Canon G10) which was defective and the BestBuy sales lady, firstly, ignored what I was saying, secondly showed a lot of attitude, thirdly did'nt want to look at the proof (actual pictures from the camera) that the camera was defective, fourth, blamed my 3K laptop (3 of them) for the defective picture, fifth, claimed to be a camera expert. She even refused to return the item and that really made me go ballistic.

    All she could think (thank to her limited skills) that the camera looks fine from outside and was clicking. Above all it took her 5 minutes, thanks for her math skills, to figure out that the return was being done within 14 days.

    I was totally pissed at the attitude that she was throwing at me. I asked her to bring her manager and he agreed to return the camera without restocking fee. I hope he gives her some customer service mentoring. I can only hope.

    I would really advise anyone planning to buy something to AVOID the McKinney store. Please drive a couple of miles west to Frisco BestBuy. Those guys are much easier to work with.

    Had the sales lady been just a little courteous I would have gladly exchanged the camera with another piece. Because of her attitude I told her I am going to return this and she cannot refuse to take it back (showed her the policy).

    I hope you have a better shopping experience. I am not going back to this BestBuy.

    Happy Shopping!

    Was this review helpful to you?
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    0 out of 1 people found this review helpful.

    .

    It was pretty much the same as any other best buy experience. You go in, get attacked by a few sales guys. Find what you were looking for and bolt out before they try to attach 3 accessories and a service plan on your purchase.

    PROS: not any.
    CONS: no different than any other best buy.

    3
    ★★★☆☆

    It was pretty much the same as any other best buy experience. You go in, get attacked by a few sales guys. Find what you were looking for and bolt out before they try to attach 3 accessories and a service plan on your purchase.

    PROS: not any.
    CONS: no different than any other best buy.

    Was this review helpful to you?
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    1 out of 1 people found this review helpful.

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