The Home Depot

★★★☆☆
  • 1200 Home Depot Blvd

    Sunset Valley, TX 78745

    Map & Directions
  • 512-892-3035

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
Details
  • Shop Online
  • Grills
  • Household Fans
Hours
M-Sa 6am-10pm, Su 8am-8pm
Special Offer
Shop Outdoor Grills
Phones
  • Fax (512-358-2416)

Home & Garden

Home & Garden
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I have had the worst experience trying to order online with Home Depot. I ordered a 3 tiered water fountain and a Martha Stewart Patio set. I received the water fountain and the base was cracked all along one side. When I called the manufacturer I was told I had to package it all back up and take it back to the store. I had destroyed the packaging because the flyer in the box says - "do not take back to store - Call us at this number." I used the base broken and faced that side to the back. Very frustrating.

The second piece of the order was a $900 patio set. I went into the store twice to get status. Once they said it would be here soon. When I didn't receive it, I went back in to the store. They called for me again and I was told that someone would call me within 24 hours to answer my questions. That was days ago. I still have not heard anything.

Today I call to see if I can find anything out and am told that the furniture was just picked up today in Atlanta by the shipper. I am so frustrated I cancelled the order. I wanted this furniture before the 4th of July weekend. So frustrating. I have been Home Depot loyal for years. Wish Home Depot was as loyal to me.

When I asked to cancel the furniture order, the clerk said "ok, it's cancelled." I asked her to email me a confirmation. She said "Oh no. Your order number is your cancellation." My order number shows all items shipped a long time ago. My gut says I will get a call telling me my order is in the store ready for pickup in a week or two.

1
★☆☆☆☆

I have had the worst experience trying to order online with Home Depot. I ordered a 3 tiered water fountain and a Martha Stewart Patio set. I received the water fountain and the base was cracked all along one side. When I called the manufacturer I was told I had to package it all back up and take it back to the store. I had destroyed the packaging because the flyer in the box says - "do not take back to store - Call us at this number." I used the base broken and faced that side to the back. Very frustrating.

The second piece of the order was a $900 patio set. I went into the store twice to get status. Once they said it would be here soon. When I didn't receive it, I went back in to the store. They called for me again and I was told that someone would call me within 24 hours to answer my questions. That was days ago. I still have not heard anything.

Today I call to see if I can find anything out and am told that the furniture was just picked up today in Atlanta by the shipper. I am so frustrated I cancelled the order. I wanted this furniture before the 4th of July weekend. So frustrating. I have been Home Depot loyal for years. Wish Home Depot was as loyal to me.

When I asked to cancel the furniture order, the clerk said "ok, it's cancelled." I asked her to email me a confirmation. She said "Oh no. Your order number is your cancellation." My order number shows all items shipped a long time ago. My gut says I will get a call telling me my order is in the store ready for pickup in a week or two.

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Knowledgeble helpful sales staff. Only glitch is when there are a lot of customers in the store, there can be a long wait to check out at the automated checkout stands. Need fewer of those and more live bodies at the cash registers.

4
★★★★☆

Knowledgeble helpful sales staff. Only glitch is when there are a lot of customers in the store, there can be a long wait to check out at the automated checkout stands. Need fewer of those and more live bodies at the cash registers.

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The S Austin Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Sunset Valley, TX residents. Let us help with your project today!

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