Rex Formal Wear Rentals

★☆☆☆☆
  • 1427 Sw Military Dr

    San Antonio, TX 78221

    Map & Directions
  • 210-921-2889

About Rex Formal Wear Rentals

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We recently had a bad experience with Rex not this particular one but the one on Military Dr. on the southside to be exact. They messed up last weekend on not one but three tux rental for a Debut that my nephews were standing in. Then the next day when my sister proceeded to inform the associate at the tux place sale associate was like had an oh well attitude and tried to offer a discount as if we would ever rent from there place ever again these people should be put out of business, like it's not a special event for them what do they care if they ruin it for someone else.

0
★☆☆☆☆

We recently had a bad experience with Rex not this particular one but the one on Military Dr. on the southside to be exact. They messed up last weekend on not one but three tux rental for a Debut that my nephews were standing in. Then the next day when my sister proceeded to inform the associate at the tux place sale associate was like had an oh well attitude and tried to offer a discount as if we would ever rent from there place ever again these people should be put out of business, like it's not a special event for them what do they care if they ruin it for someone else.

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Rex nearly ruined my son's wedding - for instance, they lost my son's measurements TWICE, shipped the wrong tuxedo TWICE, overcharged some of the groomsmen, of the 13 rentals only one tuxedo was close to being correct! My husband's and son's tuxedos were finally complete one hour before the church service which did not allow us to take pictures of him preparing for the ceremony. No thanks to Rex, we did make it to the church on time. Customer service was poor. On the day of pick up, there were many disgruntled patrons in the lobby. I would not recommend this business to anyone - ever!

0
★☆☆☆☆

Rex nearly ruined my son's wedding - for instance, they lost my son's measurements TWICE, shipped the wrong tuxedo TWICE, overcharged some of the groomsmen, of the 13 rentals only one tuxedo was close to being correct! My husband's and son's tuxedos were finally complete one hour before the church service which did not allow us to take pictures of him preparing for the ceremony. No thanks to Rex, we did make it to the church on time. Customer service was poor. On the day of pick up, there were many disgruntled patrons in the lobby. I would not recommend this business to anyone - ever!

Pros: Varied locations

Cons: Customer service, quality of product, etc.

 

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