Louetta Automotive

★★★☆☆
  • 11930 Louetta Rd

    Houston, TX 77070

    Map & Directions
  • 281-257-2115

Automotive

Automotive
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I recieved a Free 50$ Gift card that cost the gifted only 10$. That alone should have been enough of a warning sign. I wouldn't recommend them . You will lose time AND Money. \r

3
★★★★★

I recieved a Free 50$ Gift card that cost the gifted only 10$. That alone should have been enough of a warning sign. I wouldn't recommend them . You will lose time AND Money. \r

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i was once employed by louetta automotive and have known several others that worked there. for the most part the mechanics are ok but the office help is were the problem is. i have seen people charged for jobs that were not performed, charged dealer price for items that were used or "house brand" from local parts house. they do a nice "song and dance" for you, build trust then rip you off big time. seen it hundreds of times. STAY AWAY!!!!

1
★☆☆☆☆

i was once employed by louetta automotive and have known several others that worked there. for the most part the mechanics are ok but the office help is were the problem is. i have seen people charged for jobs that were not performed, charged dealer price for items that were used or "house brand" from local parts house. they do a nice "song and dance" for you, build trust then rip you off big time. seen it hundreds of times. STAY AWAY!!!!

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They charged me 2300 dollars to repair my AC, when it went out again 5 months later they claimed it was a hose that went bad and caused the system to drain. I contended they should have checked all the AC hoses as part of the previous

3
★★★★★

They charged me 2300 dollars to repair my AC, when it went out again 5 months later they claimed it was a hose that went bad and caused the system to drain. I contended they should have checked all the AC hoses as part of the previous

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Have used Louetta for about two years and have always had great service.We have 3 cars in our family and the keep them running great. Tom G

4
★★★★☆

Have used Louetta for about two years and have always had great service.We have 3 cars in our family and the keep them running great. Tom G

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Louetta Automotive has a Customer Service Representative on staff. She can be reached at 832-220-6526 or at info@louettaautomotive. We welcome the opportunity to speak with our customers regarding their service.

5
★★★★★

Louetta Automotive has a Customer Service Representative on staff. She can be reached at 832-220-6526 or at info@louettaautomotive. We welcome the opportunity to speak with our customers regarding their service.

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Louetta Automotive has a Customer Service Representative on Staff. She can be reached at 832-220-6526. We would love to speak with you regarding your service.

3
★★★★★

Louetta Automotive has a Customer Service Representative on Staff. She can be reached at 832-220-6526. We would love to speak with you regarding your service.

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I Took My Car To Louetta Automotive For Brake Work And Mike The Service Manager Wanted To Charge Me 988.36 For Brakes. He Wanted To RIP ME OFF My Uncle Told Me About Fastrk Automotive On 15306 Steubner Airline And Only Charge Me 190.00 For Complete Brake Service . They Told Me There Was Nothing Wrong With My Rotors They Needed To Be Resurfaced Thanks Fastrak For Not Ripping Me Off !!!!!!!!

1
★☆☆☆☆

I Took My Car To Louetta Automotive For Brake Work And Mike The Service Manager Wanted To Charge Me 988.36 For Brakes. He Wanted To RIP ME OFF My Uncle Told Me About Fastrk Automotive On 15306 Steubner Airline And Only Charge Me 190.00 For Complete Brake Service . They Told Me There Was Nothing Wrong With My Rotors They Needed To Be Resurfaced Thanks Fastrak For Not Ripping Me Off !!!!!!!!

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1 out of 1 people found this review helpful.

.

STAY AWAY!!!! NOT ONLY ARE THEY A RIP OFF, BUT THEY ARE SNEEKY AND LIARS!! I Had my car towed there and the next day had another mechanic look at their work... They charged me $230 for labor they did not even do on my car!!! YEP!!!! They LIED and said they changed the part!!! And charged me $115 an hour for the labor of a part they never changed!! WOW What good business ethics they have!!

1
★☆☆☆☆

STAY AWAY!!!! NOT ONLY ARE THEY A RIP OFF, BUT THEY ARE SNEEKY AND LIARS!! I Had my car towed there and the next day had another mechanic look at their work... They charged me $230 for labor they did not even do on my car!!! YEP!!!! They LIED and said they changed the part!!! And charged me $115 an hour for the labor of a part they never changed!! WOW What good business ethics they have!!

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Went in to have power steering problem fixed. They repaired per service bulletin, but filled and charged me for Premium PS fluid. Service bulletin said in bold :"DONOT USE PS FLUID"
They said transmission solenoid was leaking; it wasn't. They replaced it with non-OEM unit, not tuned to the transmission. Result was needing to have a new torque converter and other things fixed from their bad flush method.
Final cost at dealer shop to correct the Louetta work was about $2000, all due to their inept work.
DONT GO THERE!!!

0
★☆☆☆☆

Went in to have power steering problem fixed. They repaired per service bulletin, but filled and charged me for Premium PS fluid. Service bulletin said in bold :"DONOT USE PS FLUID"
They said transmission solenoid was leaking; it wasn't. They replaced it with non-OEM unit, not tuned to the transmission. Result was needing to have a new torque converter and other things fixed from their bad flush method.
Final cost at dealer shop to correct the Louetta work was about $2000, all due to their inept work.
DONT GO THERE!!!

Pros: local

Cons: Un neeeded work done, inept mechanic, Damage to vehicle

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This place was a total rip off. They over charge you for everything and their customer service needs to be palced in check.

4
★★★★☆

This place was a total rip off. They over charge you for everything and their customer service needs to be palced in check.

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I took my vehicle in for an ac repair and dealt with Craig. I should have walked out the moment I noticed they were having a conflict with another customer at that time. Long story short they had my vehicle for a week, the ac was not repaired, and I was still expected to pay them. I should have just left my money on the counter when I first got there and left. Thats essentially the same service I received from them. My ac still doesn't work, I,m out that money and it's 104 in Houston. Take my advice, STAY AWAY from Louetta Automotive!!!

0
★☆☆☆☆

I took my vehicle in for an ac repair and dealt with Craig. I should have walked out the moment I noticed they were having a conflict with another customer at that time. Long story short they had my vehicle for a week, the ac was not repaired, and I was still expected to pay them. I should have just left my money on the counter when I first got there and left. Thats essentially the same service I received from them. My ac still doesn't work, I,m out that money and it's 104 in Houston. Take my advice, STAY AWAY from Louetta Automotive!!!

Pros: None

Cons: Dishonest, Absolutely NO customer service!

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Have used them for 5 years ,they have the best service in town. They have treated my friends and family well also. I highly recommend!

2
★★★★★

Have used them for 5 years ,they have the best service in town. They have treated my friends and family well also. I highly recommend!

Pros: Great service always

Cons: all ok

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BEEN GOING THERE SINCE IT OPENED ALMSOST 8 YEARS NOW! I HAVE ALWAYS BEEN TREATED FAIRLY AND NEVER HAD A PROBLEM WITH THE WORK. EVERYONE ONLY WANTS TO SPEAK OUT WHEN THERE IS A PROBLEM. ID LIKE TO SAY THANK YOU TO LOUETTA FOR KEEPING MY CARS RUNNING SAFELY OVER THE YEARS.

2
★★★★★

BEEN GOING THERE SINCE IT OPENED ALMSOST 8 YEARS NOW! I HAVE ALWAYS BEEN TREATED FAIRLY AND NEVER HAD A PROBLEM WITH THE WORK. EVERYONE ONLY WANTS TO SPEAK OUT WHEN THERE IS A PROBLEM. ID LIKE TO SAY THANK YOU TO LOUETTA FOR KEEPING MY CARS RUNNING SAFELY OVER THE YEARS.

Pros: FRIENDLY, GREAT WORKMANSHIP

Cons: ALWAYS BUSY, OR IS THAT A GOOD THING?

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I took my car in for a engine repair and had them fix my window at the same time. When I left the repair shop my door handle broke. It appears to me that they broke my door handle when they were fixing my window. They completely denied liability and told me I would have to pay for the part to be fixed myself. I will never go back again. What a rip-off. The general manager is such a slime-ball!! He's a car salesman working in auto repair. Don't get your car fixed there.

0
★☆☆☆☆

I took my car in for a engine repair and had them fix my window at the same time. When I left the repair shop my door handle broke. It appears to me that they broke my door handle when they were fixing my window. They completely denied liability and told me I would have to pay for the part to be fixed myself. I will never go back again. What a rip-off. The general manager is such a slime-ball!! He's a car salesman working in auto repair. Don't get your car fixed there.

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FIRST OFF I BROUGHT MY CAR IN FOR A OIL CHANGE AND WAS TOLD I NEEDED A COOLANT SERVICE AND TUNE UP.......NOW I HAD JUST DONE THOSE WITH MY DEALER 3MO AGO. NOW IAM A PASTOR AND IF THEY TRIED TO RIP ME OFF ??????

0
★☆☆☆☆

FIRST OFF I BROUGHT MY CAR IN FOR A OIL CHANGE AND WAS TOLD I NEEDED A COOLANT SERVICE AND TUNE UP.......NOW I HAD JUST DONE THOSE WITH MY DEALER 3MO AGO. NOW IAM A PASTOR AND IF THEY TRIED TO RIP ME OFF ??????

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These folks sweet talk you into conversations and try to find out what amount of harassment you will take without making too much fuss. Once they get you measured up they will find something or other with your vehicle based on what they think they can get away with. And then they will ask if you want to be dropped and picked up while they overcharge you for unneccesary reparis. Do not even go here or be prepared to be ripped off and harassed!

0
★☆☆☆☆

These folks sweet talk you into conversations and try to find out what amount of harassment you will take without making too much fuss. Once they get you measured up they will find something or other with your vehicle based on what they think they can get away with. And then they will ask if you want to be dropped and picked up while they overcharge you for unneccesary reparis. Do not even go here or be prepared to be ripped off and harassed!

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We consistently have a positive experience with Louetta Automotive - we do not find them trying to upsell us on something we don't need but at the same time ensure everything is in proper working condition!

5
★★★★★

We consistently have a positive experience with Louetta Automotive - we do not find them trying to upsell us on something we don't need but at the same time ensure everything is in proper working condition!

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I have two cars that I have had serviced by Louetta Automotive for over 2 years and they are always dependable and very trustworthy. This is such an unusual occurrence in the automotive repair category that I had to leave this review. They drop you off and pick you up if you need it and you get your car back when they promise. They are simply the best.

5
★★★★★

I have two cars that I have had serviced by Louetta Automotive for over 2 years and they are always dependable and very trustworthy. This is such an unusual occurrence in the automotive repair category that I had to leave this review. They drop you off and pick you up if you need it and you get your car back when they promise. They are simply the best.

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Message from Louetta Automotive

Louetta Automotive provides the best customer service possible. All our technicians are ASE Certified.

More about Louetta Automotive

Auto repairs, oil changes, tire rotation, state inspection, brake jobs

 

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