Not Just A Flower Shop

★☆☆☆☆
  • 110 W Yandell

    El Paso, TX 79902

    Map & Directions
  • 915-533-8375

About Not Just A Flower Shop

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Hours
8:30AM - 6:00PM Monday - Friday 9:00AM - 6:00PM Saturday 10:00AM - 4:00PM Sunday

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I had the worst experience with this shop. Several shops in El Paso were over booked on Valentines day and this one said they had one arrangement and since they were in the area they could definetely deliver before 3pm. My fiance never recieved them; when i called they said they would call me back which they also forgot. So I called again and the manager Ms. Vanessa Rodriguez and George were extremely rude and even hung up on me. I called back and she then said it was my fault for ordering last minute.Then I asked for a refund and she just offered to send two dozen instead of one. (Which isnt going to fly with me) I believe since it was there mistake to refund my money and send the roses the next day as an apology from them not me. I would never do business with these scam artists again. Good business is hard to find these days. Lets just see how long I have to wait to get refunded. She also claims the flowers were sent to the wrong address and signed for. Isnt it enough i serve this great country and am accountable for my mistakes while others do and treat people like they dont matter? I tried to go with a local place but next time i will deal with 1-800-Flowers. Do yourself a favor and dont get involved with this shop. Flowers are an important occassion; Valentines day, weddings, funerals etc..... you cant send flowers the next day for those occassions. This day was a total disaster. Edible Arrangements on Lee Trevino always stands by there word.
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1
★☆☆☆☆

I had the worst experience with this shop. Several shops in El Paso were over booked on Valentines day and this one said they had one arrangement and since they were in the area they could definetely deliver before 3pm. My fiance never recieved them; when i called they said they would call me back which they also forgot. So I called again and the manager Ms. Vanessa Rodriguez and George were extremely rude and even hung up on me. I called back and she then said it was my fault for ordering last minute.Then I asked for a refund and she just offered to send two dozen instead of one. (Which isnt going to fly with me) I believe since it was there mistake to refund my money and send the roses the next day as an apology from them not me. I would never do business with these scam artists again. Good business is hard to find these days. Lets just see how long I have to wait to get refunded. She also claims the flowers were sent to the wrong address and signed for. Isnt it enough i serve this great country and am accountable for my mistakes while others do and treat people like they dont matter? I tried to go with a local place but next time i will deal with 1-800-Flowers. Do yourself a favor and dont get involved with this shop. Flowers are an important occassion; Valentines day, weddings, funerals etc..... you cant send flowers the next day for those occassions. This day was a total disaster. Edible Arrangements on Lee Trevino always stands by there word.
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Business Response:

Dear "Mr.Troy B." im sorry for your complications, but ordering flowers the same day is very hard to fulfill including the fact the we have had people order flowers before in advance. we do apologize again for the problem that did come up. UNFORTUNATELY do to orders like this we will no longer be taking same day orders on big events such as Valentines Day. please do us the favor and dont compare us to "edible arrangements" we are 2 different company's with to different products, and next time please order flowers for your wife/girlfriend/friend in advance so this problem can be avoided next-time. Signed AngelK R.
 

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