Austin Radio & Speedometer Inc

★★★★★

About Austin Radio & Speedometer Inc

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Automotive

Automotive
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4.6923 13
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Terry is the owner. He is nothing short of a jerk. I have been dealing with him off and on for a few years, I finally had enough of his nasty attitude. He refused to make good on a repair that I have previously paid for. His own tech

3
★★★★★

Terry is the owner. He is nothing short of a jerk. I have been dealing with him off and on for a few years, I finally had enough of his nasty attitude. He refused to make good on a repair that I have previously paid for. His own tech

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I am co-owner of an automotive repair facility and I have used Austin Radio occasionally for over 15 years. One has to deal with this character because he has absolutely no customer service or customer communications skills and he has a

3
★★★★★

I am co-owner of an automotive repair facility and I have used Austin Radio occasionally for over 15 years. One has to deal with this character because he has absolutely no customer service or customer communications skills and he has a

.

Review below copied from my Yelp review for Austin Radio repair because I'm lazy and don't want to retype it....\r
\r
Just had my radio fixed by this shop. Very small shop. One guy owns it and maybe has a tech or two. Couple

3
★★★★★

Review below copied from my Yelp review for Austin Radio repair because I'm lazy and don't want to retype it....\r
\r
Just had my radio fixed by this shop. Very small shop. One guy owns it and maybe has a tech or two. Couple

.

My Experience was quite different and very positive. Liekly, as I went directly to the technician (Mike) that did the work and throughly knew and enjoyed his job (he replaced an internal, hard to get to lamp inside the instrument clustter

3
★★★★★

My Experience was quite different and very positive. Liekly, as I went directly to the technician (Mike) that did the work and throughly knew and enjoyed his job (he replaced an internal, hard to get to lamp inside the instrument clustter

.

Wow just wow. This place has jacked me around for several weeks and now they just destroyed my instument cluster and cant fix it and all I get is "ok" from them. Are you kidding me!!?? Not sorry or I can try to help... nothing. And

3
★★★★★

Wow just wow. This place has jacked me around for several weeks and now they just destroyed my instument cluster and cant fix it and all I get is "ok" from them. Are you kidding me!!?? Not sorry or I can try to help... nothing. And

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I have been hung up on three times while dealing with these people. I called asking how much this was going to cost me (being they were working on my part). The first estimate he gave me was 500.00 and when i called back a second time he

3
★★★★★

I have been hung up on three times while dealing with these people. I called asking how much this was going to cost me (being they were working on my part). The first estimate he gave me was 500.00 and when i called back a second time he

.

THIS OUTLET IS DISHONEST AND THE OWNER IS PERSONALLY RUDE AND A LIAR/THIEF BY ALL MEANS\r
I TOOK AN INSTRUMENT CLUSTER TO BE REAPAIRED AT THEIR FACILITY AND THEY CHARGED ME $250 AND OBVIOUSLY THERE WAS NO WORK DONE TO IT HOWEVER I WAS TOLD

3
★★★★★

THIS OUTLET IS DISHONEST AND THE OWNER IS PERSONALLY RUDE AND A LIAR/THIEF BY ALL MEANS\r
I TOOK AN INSTRUMENT CLUSTER TO BE REAPAIRED AT THEIR FACILITY AND THEY CHARGED ME $250 AND OBVIOUSLY THERE WAS NO WORK DONE TO IT HOWEVER I WAS TOLD

.

I took my 2000 Jeep Cherokee in have a couple of speakers that were not functioning examined. I explained that I thought there was a wiring problem because the speakers sound great they just cut in and out sometimes as if there was a bad

3
★★★★★

I took my 2000 Jeep Cherokee in have a couple of speakers that were not functioning examined. I explained that I thought there was a wiring problem because the speakers sound great they just cut in and out sometimes as if there was a bad

.

I called Austin Radio, which I was referred to by a local auto repair shop, to fix an optical car radio amp. On the call they seemed willing to help me and assured me that I could just bring in the amp, I did not need the car. The person stated they had expensive testing equipment that could find out if the amp??s circuits had issues. I was told they change $85 per hour and it would most likely take about two hours to fix. I also received assurance that they had the parts.

Two days later, I drove almost an hour to the shop to drop off the amp. As I walked in I began to doubt that they had anything expensive in the shop anywhere. Two signs on the wall stated ??We Charge for Estimates $25 - $125?. This did not seem promising. When someone, who I assume was the owner not the person I talk with earlier, walk up to the counter. He immediately stated that he had to have the car to work on the amp. We talked briefly ? he was both abrupt and rude in his comments regarding the person I talked with and even working on the amp. Bottom line .. I wasted my time driving there. He did not care that they had just had me drive thirty miles, he offered no assurance they could fix it or even find the problem, not test equipment ? nothing. Recommendation unless you wish to pay handsomely to be treated poorly ? avoid this shop. They have zero customer service.

0
★☆☆☆☆

I called Austin Radio, which I was referred to by a local auto repair shop, to fix an optical car radio amp. On the call they seemed willing to help me and assured me that I could just bring in the amp, I did not need the car. The person stated they had expensive testing equipment that could find out if the amp??s circuits had issues. I was told they change $85 per hour and it would most likely take about two hours to fix. I also received assurance that they had the parts.

Two days later, I drove almost an hour to the shop to drop off the amp. As I walked in I began to doubt that they had anything expensive in the shop anywhere. Two signs on the wall stated ??We Charge for Estimates $25 - $125?. This did not seem promising. When someone, who I assume was the owner not the person I talk with earlier, walk up to the counter. He immediately stated that he had to have the car to work on the amp. We talked briefly ? he was both abrupt and rude in his comments regarding the person I talked with and even working on the amp. Bottom line .. I wasted my time driving there. He did not care that they had just had me drive thirty miles, he offered no assurance they could fix it or even find the problem, not test equipment ? nothing. Recommendation unless you wish to pay handsomely to be treated poorly ? avoid this shop. They have zero customer service.

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I went to Austin Radio & Speedometer to have my speedometer diagnosed. When I described the problem and mentioned that I had already had the speedometer cables replaced, the worker, who I presume to be the owner, barked that my car did not have cables. After I assured him that my car did in fact have cables (I still have the old ones), he didn't offer an apology. Because I didn't have a ride, he told me to come back when I had more time to wait. Maybe he was having a bad day; however, I will gladly spend twice as much somewhere else rather than be insulted.

0
★☆☆☆☆

I went to Austin Radio & Speedometer to have my speedometer diagnosed. When I described the problem and mentioned that I had already had the speedometer cables replaced, the worker, who I presume to be the owner, barked that my car did not have cables. After I assured him that my car did in fact have cables (I still have the old ones), he didn't offer an apology. Because I didn't have a ride, he told me to come back when I had more time to wait. Maybe he was having a bad day; however, I will gladly spend twice as much somewhere else rather than be insulted.

Cons: Poor Customer Service; Long Waits

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I really don't care if the guy is a little rough around the edges. He fixed a speedometer problem on my vintage car that my regular mechanic (who is also quite good) couldn't figure out. He did it quickly, and he charged a fair price. Also, he isn't rude; just gruff.

2
★★★★★

I really don't care if the guy is a little rough around the edges. He fixed a speedometer problem on my vintage car that my regular mechanic (who is also quite good) couldn't figure out. He did it quickly, and he charged a fair price. Also, he isn't rude; just gruff.

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I was referred to Austin Radio by the dealership 2-3 years ago because I loved my original sound system in my 1993 Mercedes Benz SE and I did not want to replace it with a b_ _ _s_ _ t new system. I went into the shop which is a little run down, customer service will make you take a step back, but my freakin cd player, cassette player and am & fm radio system works like brand new and the price was reasonable. So I don't care if the owner is rude to me. This is just his temperment - if you look at the big picture - he is very busy and doesn't have time to hold hands and comfort, which is fine with me - I am busy too. I am taking my car back in the next day or two because my teenage daughter abused my radio system with her ipod cassette adapter and jammed the cd player.

2
★★★★★

I was referred to Austin Radio by the dealership 2-3 years ago because I loved my original sound system in my 1993 Mercedes Benz SE and I did not want to replace it with a b_ _ _s_ _ t new system. I went into the shop which is a little run down, customer service will make you take a step back, but my freakin cd player, cassette player and am & fm radio system works like brand new and the price was reasonable. So I don't care if the owner is rude to me. This is just his temperment - if you look at the big picture - he is very busy and doesn't have time to hold hands and comfort, which is fine with me - I am busy too. I am taking my car back in the next day or two because my teenage daughter abused my radio system with her ipod cassette adapter and jammed the cd player.

Pros: Quality work at a reasonable price. You go fix a radio.

Cons: Customer service is lacking.

.

I was referred to this shop by my car dealer. After being referred, I called to make an appointment, they said no appointment was needed. That was good. From that point oneverything went down hill. I arrived at the shop first thing the next morning. As I entered the shop , I noticed a worker (the owner), turning on lights and getting started, he looked at me (never saying a word) and proceeded to continue to do what he was doing. After about 10 min, he approached the front desk and said" Yea". Not good customer service. I explained the problem I was having and he said he would call me to let me know what the estimate was. This was at 8am that morning and after calling several times doing the day, I was told that when they knew what was wrong they would give me a call. At 4:30 pm I received a call at my office asking could they keep the car overnight. Since I commute from the Woodlands into downtown everyday, I said no. He said they would put everything back together and bring it back tomorrow. I never receive an estimate until I got to the shop. I was told that it would cost a little over $500.00 to fix the CD changer. When entered the car and drove off ...the radio didn't work so I called the shop they said they had disconnected everything. I asked what if I didnt want them to do the work. He (the owner) said just bring it back tomorrow and they will hook everything back. The next day they had the car again from 8am -5pm. The CD changer still does not work properly and the dash seems to have a slight rattle to it. Only go to this repair shop if you like, poor customer srevice, shotty work, or just want to be ripped off.

0
★☆☆☆☆

I was referred to this shop by my car dealer. After being referred, I called to make an appointment, they said no appointment was needed. That was good. From that point oneverything went down hill. I arrived at the shop first thing the next morning. As I entered the shop , I noticed a worker (the owner), turning on lights and getting started, he looked at me (never saying a word) and proceeded to continue to do what he was doing. After about 10 min, he approached the front desk and said" Yea". Not good customer service. I explained the problem I was having and he said he would call me to let me know what the estimate was. This was at 8am that morning and after calling several times doing the day, I was told that when they knew what was wrong they would give me a call. At 4:30 pm I received a call at my office asking could they keep the car overnight. Since I commute from the Woodlands into downtown everyday, I said no. He said they would put everything back together and bring it back tomorrow. I never receive an estimate until I got to the shop. I was told that it would cost a little over $500.00 to fix the CD changer. When entered the car and drove off ...the radio didn't work so I called the shop they said they had disconnected everything. I asked what if I didnt want them to do the work. He (the owner) said just bring it back tomorrow and they will hook everything back. The next day they had the car again from 8am -5pm. The CD changer still does not work properly and the dash seems to have a slight rattle to it. Only go to this repair shop if you like, poor customer srevice, shotty work, or just want to be ripped off.

Pros: Located Downtown

Cons: Customer Service, Installation, Installation time

 

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