Model Train Crossing

★★☆☆☆
  • 1113 W Pipeline Rd # 125

    Hurst, TX 76053

    Map & Directions
  • 817-595-0800

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Thank goodness for the internet, which is where I should have shopped today. I went to Model Train Crossing on October 22, 2011. I am not a model train enthusiast; however, I play miniature tabletop war games, and materials for our hobbies overlap in some ways. I needed to pick up some sheet styrene (sheets of plastic that cost $7, for whatever reason). Now, I've never been in this -- or any -- model train shop before. The owner comes out and asks what I need. I tell him sheet styrene. He rudely comments that I'm in the wrong aisle. Yeesh! When he points me in the right direction, he asks "Do you go to L.D. Bell (a local HS, for those not in the know)?" I tell him no. He says, "I thought maybe you do, because that's where all the dumb****s go." Ha freakin' ha, old man. I usually get my gaming supplies online (www.SuperHeroGameland.com and www.TheWarStore.com have MUCH better prices on hobby supplies), but I thought I'd support the local shops today. Well, what's the point? It's about 40% cheaper online, and no one at SHGL or The War Store has ever called me a dumb**** for not knowing where to find sheet styrene. Hobby shops often have a reputation of being cold or rude to outsiders. This dump goes far beyond that. I realize local train collectors are likely very limited in places to shop. But just because this jerk has a monopoly doesn't mean you need to subject yourself to his insults. I'm pretty sure it goes without saying, but I'll never, EVER return to this ghetto again. I mean, I'd have to be a real dumb**** to go back, right?

1
★☆☆☆☆

Thank goodness for the internet, which is where I should have shopped today. I went to Model Train Crossing on October 22, 2011. I am not a model train enthusiast; however, I play miniature tabletop war games, and materials for our hobbies overlap in some ways. I needed to pick up some sheet styrene (sheets of plastic that cost $7, for whatever reason). Now, I've never been in this -- or any -- model train shop before. The owner comes out and asks what I need. I tell him sheet styrene. He rudely comments that I'm in the wrong aisle. Yeesh! When he points me in the right direction, he asks "Do you go to L.D. Bell (a local HS, for those not in the know)?" I tell him no. He says, "I thought maybe you do, because that's where all the dumb****s go." Ha freakin' ha, old man. I usually get my gaming supplies online (www.SuperHeroGameland.com and www.TheWarStore.com have MUCH better prices on hobby supplies), but I thought I'd support the local shops today. Well, what's the point? It's about 40% cheaper online, and no one at SHGL or The War Store has ever called me a dumb**** for not knowing where to find sheet styrene. Hobby shops often have a reputation of being cold or rude to outsiders. This dump goes far beyond that. I realize local train collectors are likely very limited in places to shop. But just because this jerk has a monopoly doesn't mean you need to subject yourself to his insults. I'm pretty sure it goes without saying, but I'll never, EVER return to this ghetto again. I mean, I'd have to be a real dumb**** to go back, right?

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Unfortunately, Model Train Crossing exemplifies the drawbacks of attempting to keep purchases to local stores, specifically their reluctance to issue refunds.

On December 18, 2010, we purchased $450 worth of supplies and a train from Model Train Crossing. On January 15, 2011 (e.g. within the 30 days), I returned to the store with $107 worth of supplies that we were not going to use.

Buddy, who is the owner, flat out refused to accept the return of the supplies before I barely had a chance to step up to the counter. Despite having the original receipt and the fact that everything I was returning was either unused or unopened, he would only offer a store credit.

When told this was unacceptable, he still would not budge, even though on their website (http://www.modeltraincrossing.com/index), there is no mention of "store credit" or "no returns" policy.

I am sympathetic to small business owners, in fact I am employed by a small business. However, refusing to accept returns that meet all requirements (original receipt, unused/unopened merchandise, within 30 days) is not acceptable and in the long term, will likely lead to negative customer service for this business.

I am currently pursuing this refund with both my credit card company and the Better Business Bureau, but just be forewarned that anything purchased at this store may indeed be a final sale.

1
★☆☆☆☆

Unfortunately, Model Train Crossing exemplifies the drawbacks of attempting to keep purchases to local stores, specifically their reluctance to issue refunds.

On December 18, 2010, we purchased $450 worth of supplies and a train from Model Train Crossing. On January 15, 2011 (e.g. within the 30 days), I returned to the store with $107 worth of supplies that we were not going to use.

Buddy, who is the owner, flat out refused to accept the return of the supplies before I barely had a chance to step up to the counter. Despite having the original receipt and the fact that everything I was returning was either unused or unopened, he would only offer a store credit.

When told this was unacceptable, he still would not budge, even though on their website (http://www.modeltraincrossing.com/index), there is no mention of "store credit" or "no returns" policy.

I am sympathetic to small business owners, in fact I am employed by a small business. However, refusing to accept returns that meet all requirements (original receipt, unused/unopened merchandise, within 30 days) is not acceptable and in the long term, will likely lead to negative customer service for this business.

I am currently pursuing this refund with both my credit card company and the Better Business Bureau, but just be forewarned that anything purchased at this store may indeed be a final sale.

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I don't know if the guy who owns the store wrote his review,but he's the rudest,most arrogant man I've ever met.He and I are the same age and he spoke to me like a child,I'm 67 and fought in Vietnam as he did to.He was a Bombadier,I was a foot soldier and has NO respect,He is a racist and Bigot and I urge that no one gives a dime of business to such a sexist creep,no matter what kind of trains you have they are junk to him and I truly think he believes he is a Railroad Conductor.Stay away from this place,you will not leave happy.I give him zero stars

1
★☆☆☆☆

I don't know if the guy who owns the store wrote his review,but he's the rudest,most arrogant man I've ever met.He and I are the same age and he spoke to me like a child,I'm 67 and fought in Vietnam as he did to.He was a Bombadier,I was a foot soldier and has NO respect,He is a racist and Bigot and I urge that no one gives a dime of business to such a sexist creep,no matter what kind of trains you have they are junk to him and I truly think he believes he is a Railroad Conductor.Stay away from this place,you will not leave happy.I give him zero stars

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The Gentleman who owns this store it a delight. He is full of knowledge about trains and offers a big selection of items from track to buildings. Plan to stay a while because there is so much to see.

4
★★★★☆

The Gentleman who owns this store it a delight. He is full of knowledge about trains and offers a big selection of items from track to buildings. Plan to stay a while because there is so much to see.

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