Sweetwater Pools Inc.

★★★☆☆
  • 10408 Rockley Rd

    Houston, TX 77099

    Map & Directions
  • 281-988-8480

About Sweetwater Pools Inc.

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  • General Contractors
Details
  • Pool Service
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Home Construction & Remodeling

Home Construction & Remodeling
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3.4 5
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When we started with Blue Science the pool service we used prior had our pool so cloudy you could not see the bottom floor at all. Sadly you could not see two inches down in the water it was so cloudy with chemicals. Blue Science came in, cleaned up the water, made it crystal clear and it has been perfect ever since. They come out and clean our pool every week like clockwork. Our pool is not the easiest to clean with 2 labs and 2 jacks swimming in it all the time. It is full of hair and these guys keep it out. We have no intention of changing, they are GREAT!!!

5
★★★★★

When we started with Blue Science the pool service we used prior had our pool so cloudy you could not see the bottom floor at all. Sadly you could not see two inches down in the water it was so cloudy with chemicals. Blue Science came in, cleaned up the water, made it crystal clear and it has been perfect ever since. They come out and clean our pool every week like clockwork. Our pool is not the easiest to clean with 2 labs and 2 jacks swimming in it all the time. It is full of hair and these guys keep it out. We have no intention of changing, they are GREAT!!!

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Thank you Blue Science for such awesome service! Lance, Kyle, Doug, and JV have been really great about calling with the schedule and I know I can rely on them to keep my pool sparkling clean. It s wonderful to not have to worry about the pool service. I can always rely on them to be here when they say they are and they will adjust their schedule for me when I call needing to change my day without any problem. Thanks so much Lance, Kyle, Doug and JV you are awesome!

5
★★★★★

Thank you Blue Science for such awesome service! Lance, Kyle, Doug, and JV have been really great about calling with the schedule and I know I can rely on them to keep my pool sparkling clean. It s wonderful to not have to worry about the pool service. I can always rely on them to be here when they say they are and they will adjust their schedule for me when I call needing to change my day without any problem. Thanks so much Lance, Kyle, Doug and JV you are awesome!

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I should have heeded a review I read from February. I've had Blue Science servicing my pool for three weeks and the pool has yet to be cleaned satisfactorily (same with the spa). I'm paying for the full service, and they have yet to clean the polaris bag and the basket near the pump has yet to look cleaned out. The full service also includes chemicals but the pH has been high consistently. The activities performed during each cleaning are supposed to be documented and left in the control box. This happened once...scribbled on a torn up piece of notebook paper. Now to the biggest problem. After the most recent service, the pump will no longer prime and my water is starting to turn cloudy. This is EXACTLY the same problem that a previous reviewer mentioned in his review. I left a message two days ago and never received a call back. I called again today and got a live human who sounded very confused but said he would pass along my concerns to the field manager. And I haven't even mentioned the billing and scheduling issues. There was one week that their system simply didn't schedule my service. This charge was refunded but so far, every aspect of the service has been extremely disappointing. I'm terrified of what the cost is going to be to have the issue with the pump fixed. I really wanted to support a smaller business with local ties but this has been a disaster and there appears to be no accountability within the organization.

1
★☆☆☆☆

I should have heeded a review I read from February. I've had Blue Science servicing my pool for three weeks and the pool has yet to be cleaned satisfactorily (same with the spa). I'm paying for the full service, and they have yet to clean the polaris bag and the basket near the pump has yet to look cleaned out. The full service also includes chemicals but the pH has been high consistently. The activities performed during each cleaning are supposed to be documented and left in the control box. This happened once...scribbled on a torn up piece of notebook paper. Now to the biggest problem. After the most recent service, the pump will no longer prime and my water is starting to turn cloudy. This is EXACTLY the same problem that a previous reviewer mentioned in his review. I left a message two days ago and never received a call back. I called again today and got a live human who sounded very confused but said he would pass along my concerns to the field manager. And I haven't even mentioned the billing and scheduling issues. There was one week that their system simply didn't schedule my service. This charge was refunded but so far, every aspect of the service has been extremely disappointing. I'm terrified of what the cost is going to be to have the issue with the pump fixed. I really wanted to support a smaller business with local ties but this has been a disaster and there appears to be no accountability within the organization.

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We initially hired Blue Science just for some pool repairs but then decided to setup weekly pool cleaning service because we were very impressed with the pool technician they sent to us.

5
★★★★★

We initially hired Blue Science just for some pool repairs but then decided to setup weekly pool cleaning service because we were very impressed with the pool technician they sent to us.

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Where to begin? The service is low in quality and inconsistent. No matter how many times you call the office you will not hear back from management. The only thing they do reliably is charge my credit card each month. Please don't take my word for it, check out my photo album of their most recent "service":
www.flickrXXXX/photos/greenwaterpools/sets/72157624097697546/
(replace above XXXX with the usual "DOT C-O-M" that this website won't allow me to post)

0
★☆☆☆☆

Where to begin? The service is low in quality and inconsistent. No matter how many times you call the office you will not hear back from management. The only thing they do reliably is charge my credit card each month. Please don't take my word for it, check out my photo album of their most recent "service":
www.flickrXXXX/photos/greenwaterpools/sets/72157624097697546/
(replace above XXXX with the usual "DOT C-O-M" that this website won't allow me to post)

Pros: Service is so bad it is actually good for a few laughs.

Cons: Filthy pool, prepaid services not provided, unreturned calls

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