Canine Design

★★★★☆

About Canine Design

Pets & Animals

Pets & Animals
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O'Connor Animal Hospital

2804 N Oconnor Rd Irving, TX

3.7143 7
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I had my husband take my Shihztu, Rollie there on a whim one morning and told him to go run his errands, thinking it may be a while until he was ready. He was matted pretty badly because he HATES going to the groomer! We were pleased to have received a call from them not even 2 hours later saying that our Rollie was ready for pick up. I loved his lil cut, how they shaped his beard and his ears... and they did the best they could with him, considering his matted hair. I didnt think he would look that well! He looked and smelled so good! Clean as a whistle. I will be taking him back really soon.

4
★★★★☆

I had my husband take my Shihztu, Rollie there on a whim one morning and told him to go run his errands, thinking it may be a while until he was ready. He was matted pretty badly because he HATES going to the groomer! We were pleased to have received a call from them not even 2 hours later saying that our Rollie was ready for pick up. I loved his lil cut, how they shaped his beard and his ears... and they did the best they could with him, considering his matted hair. I didnt think he would look that well! He looked and smelled so good! Clean as a whistle. I will be taking him back really soon.

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I have been taking my two dogs to Caine Design for over 1 year and they have been great with them. My dogs love them and with the way they react with the staff is amazing. I know they are caring for my girls with care. I have never had a complaint about them and they are greet the girls by name and they love it.

5
★★★★★

I have been taking my two dogs to Caine Design for over 1 year and they have been great with them. My dogs love them and with the way they react with the staff is amazing. I know they are caring for my girls with care. I have never had a complaint about them and they are greet the girls by name and they love it.

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In response to comment below, wow. Your poor dog got soap in it's eyes. How horrifying. Now, did the establishment reimburse you? If not, I can understand being a little upset. However, if they did, I think someone may be over reacting just a tad bit. I have never had any problems with canine design and think they do a wonderful job.

5
★★★★★

In response to comment below, wow. Your poor dog got soap in it's eyes. How horrifying. Now, did the establishment reimburse you? If not, I can understand being a little upset. However, if they did, I think someone may be over reacting just a tad bit. I have never had any problems with canine design and think they do a wonderful job.

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Dropped our Dog get groomed and ended up with a $250.00 unwanted Vet bill! Our dog was brought home with his eyes shut caused by some type of (Natural soap) they claim to use. I thought it would pass, but never did. I Took him to a 24 hr Vet clinic over the weekend because of his pain. When I approached (Management) about the problem that occured after their grooming, they were defensive and seemed not willing to resolve the situation immediately. Customer service bad as well the grooming done on Mason. His shave was uneven,along with a bloody paw which they cut too short. We typically used Canine Design twice a year, but will no LONGER use them or recommend them for use.

1
★☆☆☆☆

Dropped our Dog get groomed and ended up with a $250.00 unwanted Vet bill! Our dog was brought home with his eyes shut caused by some type of (Natural soap) they claim to use. I thought it would pass, but never did. I Took him to a 24 hr Vet clinic over the weekend because of his pain. When I approached (Management) about the problem that occured after their grooming, they were defensive and seemed not willing to resolve the situation immediately. Customer service bad as well the grooming done on Mason. His shave was uneven,along with a bloody paw which they cut too short. We typically used Canine Design twice a year, but will no LONGER use them or recommend them for use.

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Unfortunately what people do not understand, is that the groomers cannot always brush out mats, even though they're may only be a few. It is up to the owner of the animal to make sure the coat is brushed out daily. We will explain this beforehand, and will only shave out the mats if that's what the customer insists upon. When bows are left in the hair for a month long, the hair that the bow is wrapped around turns into a big mat, and the only solution is to shave the mats out. Trying to brush out mats that will not brush out will only lead to brush burn. We believe in HUMANITY before VANITY! Also, we only give an estimated time when you're dog will be ready. Unfortunately some dogs, because of their behavior or condition will take longer than anticipated. And if the customer feels that the length of time is too long, they are more than welcome to make an appointment another day. We do take walk-ins from 8:30-11 and we do the dogs first come first serve. So the earlier your dog is there, the earlier you'll get your dog back. We all Love working with your animals. It's not just our jobs but our passions!

5
★★★★★

Unfortunately what people do not understand, is that the groomers cannot always brush out mats, even though they're may only be a few. It is up to the owner of the animal to make sure the coat is brushed out daily. We will explain this beforehand, and will only shave out the mats if that's what the customer insists upon. When bows are left in the hair for a month long, the hair that the bow is wrapped around turns into a big mat, and the only solution is to shave the mats out. Trying to brush out mats that will not brush out will only lead to brush burn. We believe in HUMANITY before VANITY! Also, we only give an estimated time when you're dog will be ready. Unfortunately some dogs, because of their behavior or condition will take longer than anticipated. And if the customer feels that the length of time is too long, they are more than welcome to make an appointment another day. We do take walk-ins from 8:30-11 and we do the dogs first come first serve. So the earlier your dog is there, the earlier you'll get your dog back. We all Love working with your animals. It's not just our jobs but our passions!

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We took our Lhasa in a few weeks ago. My husband dropped her off around 10 and was told they were understaffed for the day so she wouldn't be ready until 5. He called at 4:30 and said he was coming to pick her up and when he got there, they were just "finishing up".

When I saw her after my husband brought her home, I Immediately noticed her leg looked strange. Apparently, instead of brushing out the few matted areas on her coat, the groomers shaved the ares short and tried to brush longer hair over the areas. The overall cut is uneven on either side of her body. Also, where her bows were last month, they cut the bows out (two chunks of hair are missing from the top of her head).

I was horrified with the job they did on my dog and although we'd been going there since July 2006, we will not be going back again.

1
★☆☆☆☆

We took our Lhasa in a few weeks ago. My husband dropped her off around 10 and was told they were understaffed for the day so she wouldn't be ready until 5. He called at 4:30 and said he was coming to pick her up and when he got there, they were just "finishing up".

When I saw her after my husband brought her home, I Immediately noticed her leg looked strange. Apparently, instead of brushing out the few matted areas on her coat, the groomers shaved the ares short and tried to brush longer hair over the areas. The overall cut is uneven on either side of her body. Also, where her bows were last month, they cut the bows out (two chunks of hair are missing from the top of her head).

I was horrified with the job they did on my dog and although we'd been going there since July 2006, we will not be going back again.

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They do a good job and they are really fast on calling you back about your animal.....the only thing is that they keep raising the prices but they are doing that all over now days so they are still a very good Deal....

PROS: Very Friendly
CONS:

5
★★★★★

They do a good job and they are really fast on calling you back about your animal.....the only thing is that they keep raising the prices but they are doing that all over now days so they are still a very good Deal....

PROS: Very Friendly
CONS:

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