Performance Automotive & Transmission

★★★★★
  • 9640 Marbach Rd

    San Antonio, TX 78245

    Cross street: Ellison Drive / Hunt Lane

    Map & Directions
  • 210-675-7500

Automotive

Automotive
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After having a very good mechanic friend move away, we entered one of our greatest fears. Finding a Mechanic we could trust. I made various phone calls, read numerous reviews and spoke to other friends and could not decide on a mechanic.

3
★★★★★

After having a very good mechanic friend move away, we entered one of our greatest fears. Finding a Mechanic we could trust. I made various phone calls, read numerous reviews and spoke to other friends and could not decide on a mechanic.

.

I am a loyal customer of Performance Auto and Trans. I just moved to the SA area from CT. I bought myself a used vehicle from a used car lot. As you know with buying used cars. Problems always seem to arise after a couple months. Well my

3
★★★★★

I am a loyal customer of Performance Auto and Trans. I just moved to the SA area from CT. I bought myself a used vehicle from a used car lot. As you know with buying used cars. Problems always seem to arise after a couple months. Well my

.

Dear Carl,

I wanted to thank you and your staff for my recent sericve experience.

I brought my Volvo S70 in about a month ago to have the struts and air conditioner repaired. The cost was $2,600.00. When I received the car back I noticed the car was jerking when I accelerated. I brought it back in but your guys could not figure out what the problem was. You agreed there was a problem but just couldn't figure out what it was. I brought the car back four times. You retraced all the steps to make sure it wasn't something you all had done or left loose. Finally, you traced the problem to a dealer recall part that needed to be repaired.

Here's why I come to you guy's instead of the dealer. I took the car to the dealer about the recall. I had a letter that they mailed me several years back about the issue. They first told me the warranty was expired. Then they told me you all broke something so they wouldn't fix it. Long story short, after much wrangling with their corporate office they agreed to fix the prolblem at no charge since it was a recall and they had been involved in a class action suit. I had to force the issue for them to do the right thing.

That brings me to why I write this letter. I have been a loyal customer for two years and your work has always been good. The one time I thought maybe something was done incorrectly you were patient and kept trying to figure out the problem. You stood by your work, but you also made sure to HELP me.

So, thank you very much for going the extra mile. It's a rare thing these days and I appreciate you all.

Jeanne Booth
aka: The Red Volvo

2
★★★★★

Dear Carl,

I wanted to thank you and your staff for my recent sericve experience.

I brought my Volvo S70 in about a month ago to have the struts and air conditioner repaired. The cost was $2,600.00. When I received the car back I noticed the car was jerking when I accelerated. I brought it back in but your guys could not figure out what the problem was. You agreed there was a problem but just couldn't figure out what it was. I brought the car back four times. You retraced all the steps to make sure it wasn't something you all had done or left loose. Finally, you traced the problem to a dealer recall part that needed to be repaired.

Here's why I come to you guy's instead of the dealer. I took the car to the dealer about the recall. I had a letter that they mailed me several years back about the issue. They first told me the warranty was expired. Then they told me you all broke something so they wouldn't fix it. Long story short, after much wrangling with their corporate office they agreed to fix the prolblem at no charge since it was a recall and they had been involved in a class action suit. I had to force the issue for them to do the right thing.

That brings me to why I write this letter. I have been a loyal customer for two years and your work has always been good. The one time I thought maybe something was done incorrectly you were patient and kept trying to figure out the problem. You stood by your work, but you also made sure to HELP me.

So, thank you very much for going the extra mile. It's a rare thing these days and I appreciate you all.

Jeanne Booth
aka: The Red Volvo

Pros: Honest & Dependable

Cons: N/A

 

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