Mac First Aid

★★★★☆

Computer & Internet Services

Computer & Internet Services
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Of the many IT companies that I have dealt with, Mac First Aid has been, by far, the easiest to deal with. They responded quickly and got us running again in no time. We definitely now know who to call for computer support.
I highly recommend Mac First Aid for any and all Mac computer related issues. She is very knowledgeable in her field, and is able to solve problems very effectively. We are very happy with the service. One of the most important attributes Mac First Aid offers is responding in a timely manor, eliminating company down time.

2
★★★★☆

Of the many IT companies that I have dealt with, Mac First Aid has been, by far, the easiest to deal with. They responded quickly and got us running again in no time. We definitely now know who to call for computer support.
I highly recommend Mac First Aid for any and all Mac computer related issues. She is very knowledgeable in her field, and is able to solve problems very effectively. We are very happy with the service. One of the most important attributes Mac First Aid offers is responding in a timely manor, eliminating company down time.

Pros: Very knowledgeable

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I received great service from this company, They came to my home and my computer was working great within an hour and a half. A very pleasant and professional company to work with.

2
★★★★★

I received great service from this company, They came to my home and my computer was working great within an hour and a half. A very pleasant and professional company to work with.

Pros: Quick and Friendly Service

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She was on time, very approachable and informative, and most importantly fixed the problem. Mac first aid will be the only company that I call for service.

2
★★★★★

She was on time, very approachable and informative, and most importantly fixed the problem. Mac first aid will be the only company that I call for service.

Pros: Was on time and knowledgeable

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I called and made an appointment with this company a week ago. The morning of the appointment the owner called and had the wrong address (we double confirmed the address when we made the appointment) and nonchalantly told me that she was "way up north" and did I know how she should get to my location. When I told her I did not (I am not good with directions--I always use mapquest) she told me "OH" and said she better get started. I asked her if she knew our appointment was at 10 am, and it was 9:44 am, she said yes. I then asked her if she was going to be on time and she said NOPE. VERY STRANGE to be treated this way as a first time client. I asked her when she might get there and she said she could NOT confirm that.

I do not think that this is the type of behavior that instills trust. She could have just said she was having problems and would it be okay if she were 1 hour late. My time is just as important as hers, but unfortunately I cannot bill her for wasting my entire morning. I would NEVER use this company because if this is how she treats her customers BEFORE even entering their home I have had more than my fill of shabby treatment.

0
★☆☆☆☆

I called and made an appointment with this company a week ago. The morning of the appointment the owner called and had the wrong address (we double confirmed the address when we made the appointment) and nonchalantly told me that she was "way up north" and did I know how she should get to my location. When I told her I did not (I am not good with directions--I always use mapquest) she told me "OH" and said she better get started. I asked her if she knew our appointment was at 10 am, and it was 9:44 am, she said yes. I then asked her if she was going to be on time and she said NOPE. VERY STRANGE to be treated this way as a first time client. I asked her when she might get there and she said she could NOT confirm that.

I do not think that this is the type of behavior that instills trust. She could have just said she was having problems and would it be okay if she were 1 hour late. My time is just as important as hers, but unfortunately I cannot bill her for wasting my entire morning. I would NEVER use this company because if this is how she treats her customers BEFORE even entering their home I have had more than my fill of shabby treatment.

 

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