Dallas Harley-Davidson

★★★☆☆
  • 1334 W. Centerville Road

    Garland, TX 75041

    Map & Directions
  • 972-270-3962

About Dallas Harley-Davidson

Categories
  • Motorcycle Dealers
Details
  • Harley Davidson
  • Shop Online
  • Internet Shopping
  • Mail Order Shopping
Hours
M-F 10am-7pm, Sa 8:30am-6pm, Su Closed (Service Hours are M-F 8:30am - 7pm Saturday 8:30am - 6pm)
Special Offer
Call us today!
Emails
  • info@dallashd.com
Products
  • Harley-Davidson
Payment Options
  • Financing
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Cash
Brands
  • Harley-Davidson

Automotive

Automotive
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Products and Services
Parts and Service
    2.5 6
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    .

    This place is downright crappy ! Prices 3 times higher, terrible return policy, and customer service. I bought 2 fuel clamps for fuel pump and didn't need them, but because I waited too long to return them, they loose a $4000 p/yr customer over $7 ! That's just bad business. I will never buy anything here again, and neither will any of my friends ! I've been in the motorcycle industry 40+ yrs and know shops come and go for this reason. So if your reading this, you are probably having a similar problem and the solution is Avoid this place like the plague !!!

    1
    ★☆☆☆☆

    This place is downright crappy ! Prices 3 times higher, terrible return policy, and customer service. I bought 2 fuel clamps for fuel pump and didn't need them, but because I waited too long to return them, they loose a $4000 p/yr customer over $7 ! That's just bad business. I will never buy anything here again, and neither will any of my friends ! I've been in the motorcycle industry 40+ yrs and know shops come and go for this reason. So if your reading this, you are probably having a similar problem and the solution is Avoid this place like the plague !!!

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    .

    no matter how many times they ma'm you, in the end you will be penalized because you are a woman here, you may be very knowledgable and know what you are talking about, but the good ole boy syndrome is alive and thriving here, especially in the service department........

    0
    ★☆☆☆☆

    no matter how many times they ma'm you, in the end you will be penalized because you are a woman here, you may be very knowledgable and know what you are talking about, but the good ole boy syndrome is alive and thriving here, especially in the service department........

    .

    Neither myself, nor my wife look like a biker. It was intimidating walking into yet another Harely store. The folks at the Garland shop (Dallas Harley) made us feel welcome as soon as we came in the door. Clearly all stores mean well, but this store followed through. Before I left, the owner came down and spoke to my wife and I about helmets and different exhaust for almost an hour before we knew he was one of the owners. Long story short, I highly recommend them, it made our Christmas great and now we are finagling riding as we turn the corner of 2012

    2
    ★★★★★

    Neither myself, nor my wife look like a biker. It was intimidating walking into yet another Harely store. The folks at the Garland shop (Dallas Harley) made us feel welcome as soon as we came in the door. Clearly all stores mean well, but this store followed through. Before I left, the owner came down and spoke to my wife and I about helmets and different exhaust for almost an hour before we knew he was one of the owners. Long story short, I highly recommend them, it made our Christmas great and now we are finagling riding as we turn the corner of 2012

    .

    Live to Rip Off, Rip Off to Live. Seems to be their motto. All they seem to care about is profits. Too dumb to realize caring for customers is the way succeed. And it all starts the GM Shawn Stiemel. After an accident I got jerked around on pricing and they tried to overcharge for service. They wanted 7.5 hrs. labor just for controls/handlebar installation for what other H.D. shops would charge 4.8 hrs for chrome upgrades. Would not work on insurance prices since I was paid before I went to their shop, which other H.D. dealerships would. Broke ankle and rib but they had me hobbling around for over 7 hours on 5 visits while I tried to get parts and service, which another H.D shop did in 45 minutes. Even had to return for receipts which should have been with paperwork. Tried to talk to General Manager twice and found out why everyone else doesn't care. He has no problem cursing at you and telling you he's so great. Got promised partial refund and Shawn reniged. Want to waste time and money ? Then this is the Harley shop for you !

    1
    ★☆☆☆☆

    Live to Rip Off, Rip Off to Live. Seems to be their motto. All they seem to care about is profits. Too dumb to realize caring for customers is the way succeed. And it all starts the GM Shawn Stiemel. After an accident I got jerked around on pricing and they tried to overcharge for service. They wanted 7.5 hrs. labor just for controls/handlebar installation for what other H.D. shops would charge 4.8 hrs for chrome upgrades. Would not work on insurance prices since I was paid before I went to their shop, which other H.D. dealerships would. Broke ankle and rib but they had me hobbling around for over 7 hours on 5 visits while I tried to get parts and service, which another H.D shop did in 45 minutes. Even had to return for receipts which should have been with paperwork. Tried to talk to General Manager twice and found out why everyone else doesn't care. He has no problem cursing at you and telling you he's so great. Got promised partial refund and Shawn reniged. Want to waste time and money ? Then this is the Harley shop for you !

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    1 out of 1 people found this review helpful.

    .

    It's become obvious to me that this place is so anti-Buell that I don't know why they even continue to carry the bikes let alone refer to themselves as a Buell dealer. There isn't one piece of Buell merchandise in the store and even the motorcycles themselves are all "banished" to the outside. When I returned for my 1000 mile service check I was also very disappointed. They just took my money and sent me on my way. Maybe they're forced by HQ to carry a brand they don't want to carry, but even so, that's no excuse for providing such a poor quality of service. Especially for an American-made bike. In any case, they won't be getting one more dime from me.

    2
    ★★☆☆☆

    It's become obvious to me that this place is so anti-Buell that I don't know why they even continue to carry the bikes let alone refer to themselves as a Buell dealer. There isn't one piece of Buell merchandise in the store and even the motorcycles themselves are all "banished" to the outside. When I returned for my 1000 mile service check I was also very disappointed. They just took my money and sent me on my way. Maybe they're forced by HQ to carry a brand they don't want to carry, but even so, that's no excuse for providing such a poor quality of service. Especially for an American-made bike. In any case, they won't be getting one more dime from me.

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    .

    I have driven Kawasakis my whole life, and then the Harley shop in Garland had a Demo day where you could test drive a Harley,,thinking I could never have afforded one, I was skeptical but I did it anyway,,then I bought one. The ride was fantastic, like the t-shirt says, if you have to ask, you wouldn't understand. The staff there was great, and they gave me a free membership to join the riding club there,,,I have met some wonderful people, gone on some wonderful rides, and owe this whole new riding experience to the Harley Dealers in Garland,,,,KUDOS

    5
    ★★★★★

    I have driven Kawasakis my whole life, and then the Harley shop in Garland had a Demo day where you could test drive a Harley,,thinking I could never have afforded one, I was skeptical but I did it anyway,,then I bought one. The ride was fantastic, like the t-shirt says, if you have to ask, you wouldn't understand. The staff there was great, and they gave me a free membership to join the riding club there,,,I have met some wonderful people, gone on some wonderful rides, and owe this whole new riding experience to the Harley Dealers in Garland,,,,KUDOS

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