Insider Pages Reviews for Discount Electronics

1 Stars: YOU ARE OUT OF YOUR MIND IF YOU EVER THINK OF PURCHASING FROM THIS PLACE!!! (by homewin b.)

homewin b. — Fri, 11 Apr 2008 09:00:00 GMT

I recently purchased a laptop pc from this store called discount electronics. Before making the purchase, I asked the young sales lady who was helping me out what the retrun policy is for the store. She said that they don't issue back a refund, but that I have a 90 day warranty on the purchase of the computer and if I'm not satisfied, I could either do an exchange for another computer or they can issue me back a store credit. I went along believing this lady and said that that was fair. Less than 60 days of purchaing the compueter, the hard drive went bad on me. I took my computer back to their store and they placed a new hard drive on my laptop. I said okay, it should be okay now. When I came home to test the laptop, the new hard drive was extremely irritating and making loud stange noise. I took it back and spoke to the store manager telling her that instead of doing repair on it, I would like to just do an exchange for another computer since I was still under my 90- days warranty. The manager told me that she couldn't do that because she needed to get the repair team to look at it first and they should be able to fix it. I declined several times because I paid several hundred dollars for the laoptop and it shouldn't need to be fix . So, they went ahead and put in another hard drive on the pc and as soon as I got home, the new hard drive went bad and I had to take my computer back to the store and this time, I made a scene. I was very patient with the manager and with the cost of gas price, I must have waisted over $20-$25 dollars traveling back and forth forseveral days to get this resolved and I told her that I was not living the store until she gives me another computer and she kept on insisting for me to get repair done on it to which I declined that I didn't want any repair. I was so upset because they betrayed my trust. We went at it for about 30 mins and everyone at the store was looking at me and wondering what was going on. It got so bad that she threatned to call the police on me and there were several customers that came by me and try to calm me down. But I was livid. I had enough of it. The computer that I purcahsed from them wasn't even worth the amount i paid for it. I spend over $300 on it when i could I got similar computer from ebay for less than that. I purchased from them because i thought that with the warranty they offered, I would be better off since they can issue me back store credit or an exchage. Men, this lesson is priceless. If you are thinking about buying from this store, I strongly caution you to buy elsewhere. They managerial staff are so unprofessional. Once they take your money, you are not getting it back. Even before the lady did an exchange for me for another computer, we had an argument for at least 30 mins. After I showed her that I am not the person who can be pushed around, she finally did an exchange for me for another computer. I WILL NEVER VERE PURCAHSE ANYTHING FROM THESE CROOKS!!! I hate to use that words, but the reason I am wrinting this review is to save you all the headaches, the frustration, and the humilation that I had to go through. I know that sometimes, we all like to save money, but in reality, in this case, i wished that I would have purcahsed a brand new computer instead of the used one that they sold to me that gave me all that headahces. Thank you.

1 Stars: Bad product no follow up service (by Customer S.)

Customer S. — Tue, 12 Aug 2008 21:00:00 GMT

I order for a small chain of computer repair shops and we received a faulty motherboard from discount electronics. When I tried to address this with the company they summarily ignored me for days on end. I finally caught someone on the phone (after calling numerous times on a daily basis) for online service and was told to send it back (they don't cover return shipping) and they would send a replacement. Guess what? They either sent the very same mother board back to us or the replacement was faulty as well. Horrible experience and would never use them again.

1 Stars: Dishonest practice – “Bait and Switch”! (by Gary Y.)

Gary Y. — Wed, 25 Jun 2008 20:38:00 GMT

I didnt buy anything from Discount Electronics and Im NOT going to! Yet I going to worn everybody I know and everybody I WILL know about this DECEPTIVE PEOPLE! I was looking to buy computer battery the price was attractive, but few points were vague so I called
Web page add and (MY COMMENTS)
Dell Precision M90 Battery 80WH U4873
List Price: $159.00 (DELL STORE PRICE $154.99)
Our Price: $69.00
Your Savings: $90.00
This genuine Dell Lithium Ion battery is 8000mAh, the highest available. It has been fully tested and has at least 97% (THEY COULDNT EXPLANE HOW THEY GOT THIS NUMBER ) of its original capacity.
97% of the battery for 27% of the price :) ($69.00 IS 43%)
This battery will be in great cosmetic condition as well as fully functional.
NO WARRANTY PROVIDED DUE TO USED CONDITION.
Two sales associates and assistant manager named TC were politely rude and after me asking for explanations said have a good day and hang up!
Additional search results for same product:
New Battery for DELL P/N U4873 Y4500 Y4504 YF976
Our Price: $49.95
Warranty 6 Month Replacement Warranty ! LOL

5 Stars: They give good value (by Cecil Carter C.)

Cecil Carter C. — Fri, 28 Dec 2007 19:48:00 GMT

I live in Dallas; my daughter lives in Austin. So once a year I go to Austin and one of my stops is always at Discount Electronics. They offer great value, with lots of "stuff" to select from. I would recommend them to anyone wanting good products at very good prices. Cecil

5 Stars: Why do people vent here (by Eugene W.)

Eugene W. — Fri, 21 Dec 2007 03:29:00 GMT

I know this store very well. I can't believe anyone would say anything bad about this place or the people that work there. Why do people feel the need to vent publicly? Being frustrated about your computer problems isn't reason to talk bad about these fine folks.