Norris of Houston salon and day spa

OMG! Nicki saved my day, when my make-up artist canceled on me last minute for a Gala that I had to attend. So, I called Norris of Houston and was able to get in with Nicki. She saved my day and she now has me as a client for life. All I can say is that her professionalism and years of experience defiantly shows! She was on time for my appointment unlike some places that we have all gone to. Also, be sure to ask for Gary at the desk for your referrals since he has been there a while and will recommend some one to best fit your needs. He was extremely professional and nice!

Posted 10/23/07

I have frequented many beauty salons and spas so i feel I can give a well rounded review of this one. For those who don't want to read the entire review: although other reviewers praise this as a Hair Salon, it is not good for much else, so save yourself time, money, and aggravation and head over to the Houstonian for a fancy spa day or go over to Leon Nails for a $20 mani/pedi (better customer service too). So...my sister and I went in for mani/pedis and massages for my birthday. It started a little oddly because they actually called my sister to ask if we could come in earlier because they had overbooked and we would be doing them a "favor". Ok, sure. Although we were scheduled to have our services at the same time, they took my sister in at least 30 min before me. Somehow though, my sister and I finished our massage at about the same time. I guess my massage was shortened up a bit to fit other customers in. Then my sister was called for her nails, but I had to wait another 30 min for my mani to begin. Finally i was called for my mani. The manicurist had just finished with the last customer, but did not get up to wash her hands or clean the instruments. I should have said something but i guess i just assumed the instruments were going to be clean because this was considered an "upscale spa." Next, we went for our pedis. I guess i was an inconvenience for the lady because she left during the pedi TWICE. Once to use the restroom (i think), but she was gone for 10 min and the other time her CELL PHONE rang and she just WALKED OFF! At this point i was mad...so was my sister...and even the other manicurist looked annoyed! Finally the "spa day" was done...but we still had to pay. Things just got worse there. The girl at the counter was very rude to us and also tried to charge my sister more than the quoted price (for what we later found out was actually not solar nails as promised!!). Needless to say i gave them a piece of my mind and left upset.

Posted 09/18/07

2 years and 2 kiddos later and my hair is gray as all get out with no style to it at all, then I sit in Kims (Doga? I think) chair, on recommendation from a friend! She starts playing with my hair, tossing this way and that, asking questions about my lifestyle & personality...then tells me what she thinks I should do and I let her go. I love my new cut and color, it is better than I ever thought it could look. I feel young again! : )

Pros: Professional & creative expertise

Posted 08/31/07

I can finally and honestly say that this is the first time (throughout my 7 years of residence in Houston) that i've been throughly content with a haircut.
The service is unbelievable. Their styilists definitely know how to satisfy your requets, regardless of the nature, or how specific they are. If you're searching for a conservative-old school barber style haircut, this would be the place to go. Excellent environment too. Higly recommended, needless to say.

Posted 07/25/07

I had my first back waxing in more than three years as I never liked the services I received in the past. At Norris of Houston, a new specialist - Rafia Siddiqui - did absolutely an awesome job in making this experience as less painful and detail oriented as possible. I think I will stop trimming my back and start getting it waxed again, especially during summer time, and I thank Rafia for that!

Posted 06/24/07

This spa uses the latest techniques for disinfecting their equipment, something I really like. The massage chairs are nice and you can relax and get a top notch pedicure that is safe and beautifully executed. I have had my ups and downs with the hair dressers, but overall, they do a pretty good job. The massages are really well done, clean and comfortable rooms. Overall, this is a good operation all around.

Pros: nice clean facility

Cons: not all the hair dressers are fantastic

Posted 06/12/07

I absolutely love my hair. But, the best part is getting it done. I have been a loyal client to Ms.Kimberly Steffen for quite a while now and she has never disappointed me. I go in, tell her how i want my hair, and she gets it done ABOVE expectaions. I'm so glad i have such a trusted hairstylist. I am a bit of a rocker chick and when i asked her to do my hair in a rockin' fashion she did the best cut. I got so many compliments on my hair the next day. Just recently she has high-lighted some of my hair, and she put some blue in, at my request. Lets just say, i dont think i have even loved my hair so much. Stylish cut, Great color. What more can a person ask for. She also keeps a conversation going so its not one of those boring, quiet, awkard, sit and wait for your hair to be finished kinda deals. Thank you soooo muck Kimberly!

Posted 06/08/07

I was really scared when I found out that Jim left Norris to work across the street at Tranquility. When it comes to my extensions and color I wouldn't let anyone else handle the job. I was flying in for and appointment all the way from Washington D.C to see J.R amd found out that he left. Norris was kind enough to offer someone else to take care of my service but I flew a great distance to have this guy get a hold of me again. He did such a great job on my hair before that it was worth hunting him down. I panicked of course and the girls were so wonderful to me and let me know where he was. Alot of salons would not be so nice but I think the Norris clan stepped up to the plate because they care for their employees. They went above and beyond helping me find a truly gifted hairdresser. Thanks to the frontdesk.

Pros: Service

Cons: Jim wasn't there

Posted 05/26/07

I just have to say i was delighted to have my color ,and the best hilites i have ever had done at Norris Of Houston by a really pleasant person named Kimberly. She even stayed late for me, and offered to come in early. This place was outstanding in service and Kimberly was on time, asked many questions to find out what my hair needs were. I will be coming back. Thanks Kimberly for a wonderful experience.

Posted 05/24/07

I was on the internet looking for a new stylist and I found Jim through his wedding website and CitySearch. My hair was completely hideouse to start with from some pretty bad experiences which included color and cuts....I haven't been able to find anyone who understood what I really wanted. I probably went to at least 7 people till I landed in Jim's chair. He listened to me and advised me on what I needed done. I had a late appointment and he said that we would have to have alot more time and that I would need to reschedule. I told him that I coulndn't face my husband again looking the way that I was. I think he felt sorry for me and he smiled and decided to stay late. I do not know how he did it, but this guy knows his stuff...especially when I found out that he educates for a color group, I knew I was in great hands and I didn't have to worry a bit. He amazingly fixed my color, gave me the best cut I probably have had by far and made me feel like a million dollars......my husband will not let me go to anyone else. This is a really busy place and I had to make a late appointment, I kinda felt bad keeping him after a long day..be sure to book early. What is crazy is he goes to work at 7:30 in the morning so he is always available. Definite reasons to see Jim!

Pros: Great help at the desk

Cons: couldn't think of any

Posted 03/01/07

I have been there before for a manicure and some of my clients that work with me came into town so i wanted to treat them to a day at the spa. When i called in to make several diffrent appointments for about 10 people the receptionist named Jumana was very helpful with making it possible with our time schedule that we had. Even the day when we came in she was right on top of things and made sure everything was running smoothly and made our visit there so much more welcoming. She also referred Gil for my hair and Selyna for my microdemabrasions and i'm so glad that she was the one i got to speak to because they were wonderful and made me look and feel like a brand new person.If you are planning on going there ask for Jumana she will make sure you get the best experience possible with the best stylists at Norris!!

Pros: Always can help walk-ins since such a large staff

Cons: Parking lot is always full

Posted 02/12/07

Jim Robeson is an amazing and talented artist. No matter how your hair looks before you visit him, it will look fabulous after your visit. Jim has been taking care of my hair for almost 10 years. Before finding Jim, I probably had a new hairstylist every four months. With Jim, cuts are always the right length. My hair seems to go effortlessly where it is supposed to. Color is natural and perfect. His styling of hair is simply amazing. This guy has a magic touch with hair. Jim can give you a haircut or style as simple as you want or as complex as you want. There is an ease about him when he works with hair that inspires a lot of confidence; for me it is an indication of excellent training. Because of my job, I travel a lot. I feel I waste my money everytime I need to get a style with somebody else. There is no comparison with what Jim does. When my mom is in town, she insists on visiting Jim. Jim can set her hair in a way that beats what she can get in Europe at the very best salons.

Posted 02/07/07

I am 50 years old with thinning fine hair. After trying seven different hair stylists, I finally found Angela Payne, an incredibly skilled artist. Now, I get compliments from people about my hair--me, with hair so thin and fine, I feel at times like I'm bald! I won't let anyone else touch my hair. Furthermore, I love her hair care products! I just can't recommend her enough!

The rest of the Norris of Houston staff are wonderful, too. The ladies who shampoo will make you feel pampered and the front desk staff are fun and helpful.

Posted 12/18/06

Jim of Norris of Houston...is an amazing artist! He created a beautiful updo for my wedding day..unlike any other. He takes the time to understand what the bride really wants for her special day and makes her feel and look like a princess! I think he is a true professional in the art of hair. I would highly recommend him to anyone who wants something unique and special on that truly special day.

Posted 11/25/06

I had my hair done the same day I think as the Bride who left the review about Jim, we both know her story and he did his best, and I was so very happy. Not only was my hair perfect, but everything started that day at this great place. Donna is wonderful! Thanks to everyone for everything.

Pros: Jim's great

Cons: wish they had champagne

Posted 11/06/06

Jim Robeson has cut and colored my hair for the past seven years, and he is amazing. I have medium-long hair and when Jim cuts it, it never looks chopped, and my color always looks natural. And my husband likes him, because he's never tried to convince me to chop my hair off. He loves long hair!

I ran a successful wedding photography business for five years, and exclusively recommended Jim to my Houston brides. He takes the time to look at each woman's face and to speak with her about her preferences. Then he styles her hair perfectly...as well as appropriately for the style of her dress and the level of formality of her wedding. His up-do's are incredibly elegant, and he understands loose, romantic, flowing bridals styles, as well, and creates them superbly. Every style he's done for my brides has lasted through the entire wedding with no re-pinning or additional spraying.

If you're looking to partner with a truly gifted stylist, Jim is the best!!!

Posted 11/01/06

I highly recommend Jim Robeson for all your hair coloring and styling needs. Jim is wonderful and can do truly amazing things. From a picture or just a general description he is able to work magic. He is a constant study of hair color and latest styling techniques. I have trusted my hair to Jim for the past 10 years and he has kept my style current, my hair healthy and my color fabulous!!!

Posted 10/28/06

Jim Robeson is the best when it comes to working with hair. He is excellent with short or long hair, color, style, or anything else pertaining to hair. He is also good working with hair in any condition. That is probably why I have seen him working with so many women correcting bad color jobs. Jim's been working on my hair now for over 15 yrs. I have tried others but find
Jim worth coming back to with my short hair. My hair is always cut where it compliments my face and lifestyle. Guess it is his extensive training paying off because I like the hair cuts he gives me. I also like that Jim takes time with his clients and has a genuie interest in them. I am not rushed in and out of the salon and he listens to what I want with my hair if I do have an opionion. I think you will find him this way too!

Pros: Great with hair.

Posted 10/26/06

Setting examples by performance this guy knows his colors, he obviously uses one of the best brands on the market and is a tech advisor at that! I happened to go to another salon and my hair was turned several shades of orange and yellow, they spent 4 hours and left me looking pretty bad. Jim took a look at me and said he could fix the whole mess.....brave undertaking, he fixed my hair and I have not been to anyone else or have had anyone touch my hair except for Jim. I recommend him highly. Jim has always trained and is always coming up with new things especially when it comes to updos and colors.....give him a shout if your around. I found his site weddingstlylisthouston and it had lots of pictures posted of his work. I recently had my color done and was amazed to watch him handle client after client, and breeze through the amazing hairstyles. Norris has a very nice facilty. Lots of art and buyable stuff. The staff is friendly.

Pros: jim is always available, fun to watch him work

Cons: hard to get in on Saturdays

Posted 10/02/06

Horrible facial, terrible job, hurt and stretched my face. Did not consult with me about any products, did not advice me about anything. I asked a question and she got an attitude trying to answer and seemed to be quite evasive. I don't beleive she does Norris any justice. I will not go back there for facials. the massage were OK, not too great, not too bad. average.

Posted 09/26/06

Jim has been cutting my hair and doing color for the better part of 20 years. I have had my hair cut in salons in 4 continents, but Jim does it the best and I am glad that he works in the city that I call home. I do not recommend anyone lightly especially in regards to the hair arts. But Jim is one of a kind and a truly talented artisan.

Pros: One of the best Salons in town. Excellent Staff, attentive, service oriented.

Cons: Ashley is distracting :-)) and Maggiano's is walking distance.

Posted 09/13/06

Donna Abate is the best make-up artist in town! She is creative - always up on the latest techniques to keep your look fresh and new. She can tailor your look for special events - and teach you what's best for your face and lifestyle. Donna is honest and straightforward. If you really need to ditch your "old faithful" lipstick, she will not be afraid to tell you so! Send all your friends who need an update! Donna is fantastic!

Posted 09/07/06

Norris of Houston is a wonderful place to go and pamper yourself. Norris has a relaxed and welcoming atmosphere. I have never had to wait long for anything, and there services are top notch. I really couldn't ask more of a salon. They have everything I need!

I personally would highly recommend their make up artist Donna Abate. She has been doing my make up for years. She is excellent! She not only makes you look beautiful, but feel beautiful. She just sent me an email and gave me the step by step instructions on how to do the smokey eye and the classic eye make up applications. She also has sent out monthly emails, informing her clients on discounts and make-up tips. Invaluable! I really can't say enough about Donna Abate and her work. Norris is lucky to have such a great talent.

Pros: parking, customer service, variety of services offered

Posted 09/06/06

Makeup artist Donna is wonderful! Having rarely worn makeup previously, I was nervous about lessons. Donna put me at ease, applied my makeup and then taught me to apply it. Her techniques make my makeup application last all day, something I never accomplished before. I never have to worry about reapplying it during the day. She has reasonably priced products that look great on my skin. I go to her now for color updates and to see new application styles. I absolutely trust her eye for color and sense of style. She keeps me up to date and looking professional.

Thanks Donna!

Posted 09/06/06

My hair is a challenge for any hairdresser. As I have reached the senior years a thinning problem has developed, and I have hair that seems to defy any style. It is important to note that Jim Robeson of Norris Beauty and Spa has deftly managed to overcome the obstacles.

I trust Jim with my hair care, but an added bonus is that it is such a pleasure to sit in his chair. He is talented, personable and intelligent with a wonderful sense of humor. Kudos to Jim!!!!!

Posted 08/09/06

The only reason I moved to Norris is because of stylist, Jim Robeson. My daughters and I have followed Jim around town for fifteen years - he even went to my daughter's wedding in Wyoming -- couldn't have survived without him. His cutting is superior and his knowledge of coloring is unmateched. Doesn't matter what kind of hair you have - he can make it perfect. Hi "updo's" really are special. We would follow him anywhere but we love going to Norris -- such a fun atmoshphere.

Posted 08/03/06

I have been to quite a few salons, as most women have, trying to find the best hair stylist in Houston, along with great service. Finally I have found it. Gil Guedes is wonderful!!!! He knows exactly what I want done with my hair and can't be any sweeter of a person to chat with. I can't recommend Gil enough to the women in Houston. He is very busy though so, make sure to call ahead for an appointment. I did and the receptionists were kind to be patient and work me into Gil's schedule. Furthermore, the atmosphere of the salon is truly inviting. The second you walk through the front door, the front desk girls are quick to welcome you in. They really made me feel special and important, catering to my every question and making sure I was comfortable. They were extremely knowledgable about my hair and what product I needed to keep it healthy. They seemed genuinely interested in what I had to say and we ended up talking for about 10 minutes about nothing! It was fun! Everyone at the salon makes you feel at home and that really made my visit all the more fun!

Pros: Fun Atmosphere, Nice people

Posted 07/14/06

Went to see Hector for a full head of corrective color lowlights. I told him what the problem was, and he actually listened to me, and seemed as if he was understanding what I wanted. He recommended a process, and proceeded from there. He took his time, did not rush me, or his work, and it showed in the end. The color was absolutely perfect (one complaint, he did miss some of the grays in the front of my head, but I realize it's tough with lowlights to catch them all).

He recommended a good product, which I have enjoyed so far. He even gave me the remainder of the styling creme he used for free! I am leaving the area, but if and when I return, he will be the first person I see for touching up.

Although he was a bit tooo talkative at times. As a professional, work is draining. Sometimes you just want to sit back, relax and read a cheesy magazine and NOT think for a while.

The girls at the front desk, however, were ditzy and rude.

Posted 07/10/06

I went to get a burma (shampoo massage) from gina this weekend.. and oh my goodness. I didn't know there was so much sensation on my scalp. I felt tingling like I'd never felt before. Her hands are both strong and gentle knowing when to go harder and when to slow it down. Her massage relieved so much tension; I have been walking around with a smile all day. Anyone reading this has to go see her. Thanks Gina!

Posted 01/21/06

Managment does not follow through with legitimate complaints. They promise they will take care of the problem, and get back to you, but they don't. Disinterested. One hairdresser, in particular, is an embarrassment to his profession. Hotheaded, nasty, uninformed, etc. He needs to learn manners and people skills. Norris has too much "STUFF." Everything is for sale, over the top, junky.

Posted 01/04/06

Tamara does such a great job with my manicures. Not only is the atmosphere outstanding, but so is the customer service. There is such high energy there, I would never consider going to another salon!!!

Pros: Positive attitudes, smiling faces, great products

Posted 12/01/05

When I moved to Houston over a year ago, I was afraid I would never find quality spa and salon services, like I had where I lived before. I was wrong. Tamara is a magician with nails (all 20!), and Selyna keeps my face (including stubborn rosacea) glowing. She knows her products and her technique is very professional. Now that Justin has moved there, I am no longer "salon-shopping" for someone who can color and tame my wavy, frizzy (especially in Houston's humidity) hair. Don't leave without spending some time looking through Sandy's selection of fashion jewelry -- it's THE BEST!

Pros: complimentary water, interesting decor, don't push products

Cons: $$$$

Posted 08/29/05

As a repeat client. I find Terry's color and cuts to be fabulous. I am amased everytime I sit in his chair , the outcome always gets better and better. His work is excelent. Thank you Terry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted 08/25/05

Donna is THE BEST. She did my wedding make up and all my bridesmaids. Everyone looked gorgeous! Everytime she does my make up I get so many compliments. The greatest part has been taking lessons from her. She taught me exactly how to put it on myself the way she does. I love going each season and having her "spruce me up with new fun colors. I will never go to anyone else again. TRY HER OUT!

Posted 08/21/05

I have been a client of Selyna for over a year and I refuse to go anywhere else. She has always explained everything she does to my skin and recommends home treatments and care without pushing products. Her facials are wonderful and take years off my skin. She is always attentive, respectful, and professional in her job. Thanks Selyna!!

Pros: Good parking, Great Service, Great Facials

Posted 08/21/05

I have been a client of Selyna's for about 3 years. The facials that I have had with Selyna has been very soothing, and the effect has been amazing. Her manners are impecable.... her explanations helpful and complete. I followed her from another salon.

Pros: nice environment, friendly staff

Posted 08/19/05

Donna performed an exceptional job with my make-up for my bridal portrait and wedding. She did an amazing job on my mother and sister. The make-up looked very natural and lasted the whole night on my wedding day. I even cried and the make-up still looked good. I have to say, at the end of the evening my make-up looked just as good as it did at the beginning.
I have received a make-up lesson for my birthday! I can't wait!
Maria

Posted 08/14/05

The spa is beautiful, I love the hair and nail section. However the facials and massage are not so good. The massage was light and not beneficial. The facial was a waste of money; Selina the esthetician is not that good, she is rough and snobbish. she did not explain anthing and came across as a know it all. The pedicure was terrific. The front desk girl was sort of rude, but I guess she was busy.

Pros: hair, pedicure, boutique

Cons: facials, front desk

Posted 08/13/05

Donna handled all the makeup for our big wedding day and she was right on when we saw the photos! Her product is also very well priced and she will ask you to bring in what you already have and helps to fill in with product. I have never been offered to do that and was completely surprised!

Janis for hair styling spends a lot of time to make sure your hair will look good in this Houston humidity.

The Salon prodycts are well priced and they only carry the very best. I love my hair products and would never change a thing!

Have not tried a facial, but have purchased purses and jewelry from Sandy Chaskin's Boutique! Styke without breaking the bank!

Love the that place!

Pros: Carefully selected pr

Cons: None

Posted 08/10/05

Selyna does a fantastic facial. She has great technique and knows her products. I've also had a massage and hair, nails, and makeup done. I've been very happy with all of the services I've tried. If you have time to kill, the boutique has some nice jewelry. All in all, a good all-around full service salon.

Pros: High Quality, Good Parking, Friendly Service

Posted 08/05/05

The whole ambiance is wonderful, the boutique section is gorgeous, the makeup is stunning, everything is great EXCEPT the facials. I did not enjoy my facial there, it was way too rough, she stretched my delicate skin right out of its place. I'm older and have fragile thin skin, and the facialist did not treat it well at all. The hair salon is terrific, and I had the best pedicure ever.

Pros: hair, pedicure, ambiance

Cons: esthetician, too expensive

Posted 07/23/05

I had a facial there last Saturday, I was the first client of the day. It was HORRIBLE. I received NO consultation, no questions were asked and no explanations were given. The facialist thought that she was the best, when in reality she must have known that is the worst. The massage was awful, very rough and inefficient. I left with swollen eye sockets and sore bones. Will not recommend facials there at all.

Pros: nice spa, nice decor

Cons: facials bad, rude esthetician

Posted 07/14/05

I went to this spa this week, for a haircut, and then a facial. The haircut was good. Staff was nice. Then, I got a facial. The esthetician was so rough with my face! She didn't seem to know what she was doing. She didn't tell me what she was using on my skin, and didn't recommend any home care(which I was ready to buy up to $300 dollars worth to take home). She used products on my skin that made me breakout! Her massage was HORRIBLE! My face is still sore!
Hair, yes! Face, don't waste your$!!!

Pros: hair, environment, hours

Cons: facials, rude facialist, 0 consultation

Posted 07/11/05

Outstanding staff, knowledgeable, attentive, courteous and friendly. Surroundings very comfortable and beautiful. This salon has evolved to one of the best Houston has to offer.

Posted 03/02/05

I wanted to thank everyone for the wonderful hospitality they showed me at Norris of Houston. The spa is truly remarkable and the saff is so caring and helpful. Now I have also found a great hairdresser that I will be using on a regular basis. Terry was magnificent. Thank You! Heidi Nokes

Pros: Excellent Parking, Very Professional

Posted 02/23/05

I won't have anyone else cut my hair. Gina recently moved to Norris, so I followed. This place is sweet! They offer all you expect from a spa in a eclectic enviroment. It's the first time I've been offered a scotch while getting a haircut. Go for the haircut, stay for the shampoo massage!

Pros: Gina, Atmosphere

Posted 01/05/05