Nina's Alterations & Cleaners

★☆☆☆☆

About Nina's Alterations & Cleaners

Details
Hours
Mon-Tue 7am-7pm, Thu-Fri 7am-7pm

Personal Services

Personal Services
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I had two pairs of lined slacks hemmed here a couple of months ago and was extremely dissatisfied with the workmanship on one pair and the level of customer service that I received when I expressed my dissatisfaction. I was charged an additional $4 each to hem the lining on both pairs which I can understand. One pair was fine, but the first time I wore the other pair (about a week later), I noticed that the lining showed beneath the hemline. When I got finally had an opportunity to call, another week had passed. I was told that I would probably have to pay again for them to fix it. I didn't see their policy posted, but apparently they will only guarantee their workmanship for one week. I was told that the owner may or may not fix the pants at no charge, but I would have to go in and talk to her. My ticket was pulled by the person that I spoke with (who was very nice) and by that evening I had decided that I would cut my losses and never go back. The owner never tried to contact me to let me know anything one way or the other. I think that any reputable person would be willing to stand behind their work and ensure that their customers would return. You are much better off looking for a different place, there are too many good ones out there to give your business to someone who doesn't care whether you come back or not!!

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★☆☆☆☆

I had two pairs of lined slacks hemmed here a couple of months ago and was extremely dissatisfied with the workmanship on one pair and the level of customer service that I received when I expressed my dissatisfaction. I was charged an additional $4 each to hem the lining on both pairs which I can understand. One pair was fine, but the first time I wore the other pair (about a week later), I noticed that the lining showed beneath the hemline. When I got finally had an opportunity to call, another week had passed. I was told that I would probably have to pay again for them to fix it. I didn't see their policy posted, but apparently they will only guarantee their workmanship for one week. I was told that the owner may or may not fix the pants at no charge, but I would have to go in and talk to her. My ticket was pulled by the person that I spoke with (who was very nice) and by that evening I had decided that I would cut my losses and never go back. The owner never tried to contact me to let me know anything one way or the other. I think that any reputable person would be willing to stand behind their work and ensure that their customers would return. You are much better off looking for a different place, there are too many good ones out there to give your business to someone who doesn't care whether you come back or not!!

Pros: Convenient

Cons: Poor customer service and quality of work.

 

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