Cottman Transmission Center

★★☆☆☆
  • 1405 N Interstate 35

    Round Rock, TX 78664

    Map & Directions
  • 512-355-1134

2.0 4
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I took my 2006 For Escape Hybrid into Cottman of Round Rock to have a current vehicle analysis done on it and to fix any problems. After reading the negative reviews that you can find on the internet I obviously had my doubts. I found out they have brand new owners as of 2011. As a female that knows NOTHING about cars they did not take advantage of me. They treated me with respect and never once made me feel "dumb". No "red flags" went up while working with the staff or the owner. They went above and beyond what I paid them to do. Things have definitely seemed to change completely with the new owners. Granted I did not have an experience with the old owners prior to 2011, but I cannot imagine those negative issues happening now. Good luck! I hope you have the same experience I had!

5
★★★★★

I took my 2006 For Escape Hybrid into Cottman of Round Rock to have a current vehicle analysis done on it and to fix any problems. After reading the negative reviews that you can find on the internet I obviously had my doubts. I found out they have brand new owners as of 2011. As a female that knows NOTHING about cars they did not take advantage of me. They treated me with respect and never once made me feel "dumb". No "red flags" went up while working with the staff or the owner. They went above and beyond what I paid them to do. Things have definitely seemed to change completely with the new owners. Granted I did not have an experience with the old owners prior to 2011, but I cannot imagine those negative issues happening now. Good luck! I hope you have the same experience I had!

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I took my truck here. It had 175k miles. I thought it might be the transmission. The exceedingly polite and courteous shop manager did the 21 point check. He called me to say there was MAJOR transmission damage, and a rebuild was required. When I said I would like to take it to another shop for a second opinion, he told me it was unsafe to drive, and that I was risking my life and the life of others if I took it off his lot.

I took it to the dealership, where they said the transmission was solid, but I needed new spark plugs and plug wires. THis was $200 vs. $2000 for a transmission rebuild that was not needed!!!!

1
★☆☆☆☆

I took my truck here. It had 175k miles. I thought it might be the transmission. The exceedingly polite and courteous shop manager did the 21 point check. He called me to say there was MAJOR transmission damage, and a rebuild was required. When I said I would like to take it to another shop for a second opinion, he told me it was unsafe to drive, and that I was risking my life and the life of others if I took it off his lot.

I took it to the dealership, where they said the transmission was solid, but I needed new spark plugs and plug wires. THis was $200 vs. $2000 for a transmission rebuild that was not needed!!!!

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I was at a Hyundai dealer 55 miles from cottmans. On the phone, cottman said they could fix my trans for $1600 and change out the door. Great, I had my car towed for $175. cottman got my car Wednesday night, said that it would be done Saturday, oh and now it was going to be $1700 and change. The final cost was $1885 I still don't have my car five days later. I was putting down $1300 with the remainder in two days they said NO! Must be paid in full. However, they won't charge me storage, WOW! I am in the Army, my wife and kids must take me to work at 5:00am and then go back to school and work 55 miles away with one car. THANKS cottman!

1
★☆☆☆☆

I was at a Hyundai dealer 55 miles from cottmans. On the phone, cottman said they could fix my trans for $1600 and change out the door. Great, I had my car towed for $175. cottman got my car Wednesday night, said that it would be done Saturday, oh and now it was going to be $1700 and change. The final cost was $1885 I still don't have my car five days later. I was putting down $1300 with the remainder in two days they said NO! Must be paid in full. However, they won't charge me storage, WOW! I am in the Army, my wife and kids must take me to work at 5:00am and then go back to school and work 55 miles away with one car. THANKS cottman!

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I took my vehicle in to have a seal replaced and was quoted $325, by the next afternoon I was told I needed to rebuild the transmission at a cost of $1833. This was in February, it is now July and the transmission is still not fixed properly. It has been there 4 times and now won't even shift out of 1st gear. And now they want to "fix it" one more time before giving me my money back. Please save yourself the stress and headaches and go some where else.

PROS: new Manager at Round Rock store is polite
CONS: The owner refuses to return phone calls.

1
★☆☆☆☆

I took my vehicle in to have a seal replaced and was quoted $325, by the next afternoon I was told I needed to rebuild the transmission at a cost of $1833. This was in February, it is now July and the transmission is still not fixed properly. It has been there 4 times and now won't even shift out of 1st gear. And now they want to "fix it" one more time before giving me my money back. Please save yourself the stress and headaches and go some where else.

PROS: new Manager at Round Rock store is polite
CONS: The owner refuses to return phone calls.

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