Alpine Air Inc

★★★★☆

About Alpine Air Inc

Categories
  • Heating & Air Conditioning
Details
  • Furnace Repair
  • Trane
  • Trane
Special Offer
Call Today
Emails
  • info@alpineairtx.com
Year Established
  • 1964
Products
  • Air Conditioning
  • Heating
  • Installation
  • Service & Repair
Payment Options
  • American Express
  • MasterCard
  • Visa
Brands
  • Trane
Services
  • Air Conditioning
  • Heating
  • Installation

Home Construction & Remodeling

Home Construction & Remodeling
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Alpine air installed our HVAC system in our house when we built it, and has been servicing us since for 10 years. They are professional, helpful, timely, and have reasonable costs. I would highly recommend them.

3
★★★★★

Alpine air installed our HVAC system in our house when we built it, and has been servicing us since for 10 years. They are professional, helpful, timely, and have reasonable costs. I would highly recommend them.

.

Alpine Air has absolutely HORRENDOUS customer service. I made an appointment for service on a Saturday and was told that the technician would call the morning of with a 2 hour window. He called and left a voicemail with the 2 hour window

3
★★★★★

Alpine Air has absolutely HORRENDOUS customer service. I made an appointment for service on a Saturday and was told that the technician would call the morning of with a 2 hour window. He called and left a voicemail with the 2 hour window

.

I just wanted to say that Alpine Air has the worst customer service of any company that I have ever worked with. I called the on call people at 2pm on Satuday Aug 4 and did not get a call back until Monday at 9am. I had to call another

3
★★★★★

I just wanted to say that Alpine Air has the worst customer service of any company that I have ever worked with. I called the on call people at 2pm on Satuday Aug 4 and did not get a call back until Monday at 9am. I had to call another

.

Having used Alpine Air several times over the last four years, we have been extremely satisfied with their service and expertise. Their technicians are knowledgeable and courteous. We recommend them highly.

Satisfied Customer in Kingwood.

2
★★★★★

Having used Alpine Air several times over the last four years, we have been extremely satisfied with their service and expertise. Their technicians are knowledgeable and courteous. We recommend them highly.

Satisfied Customer in Kingwood.

.

I made an appointment on Tuesday for Friday. I was told they would call me to give me a 2 hour window. I called on Friday morning since I had not heard from anybody. I was told that my tecnician had not arrived yet to get his tickets, and that they make their calls between 830 and 930. I waited til 10 and called back. Was told he just picked up his tickets and should be calling soon. I waited til noon and called back. Was told they were calling the techniian to call me. I called back at 1:00. The lady said she was calling again. The lady called me back to see if he called. No, was gonna try him again. It is now 5:05 and the technician decides to call and say he will be here soon. When I asked him why he was calling so late when he should have called earlier, he said ""do you want me to come or not?"" Like I am going to let him in my house. Cancelled service, called and got the after hours people and left a message. Not sure if they will get it or not, but they will not be getting my business. Nice day off of work, right? Waiting and waiting ALL day. Comcast gives betetr service than this with their am/pm windows.

0
★☆☆☆☆

I made an appointment on Tuesday for Friday. I was told they would call me to give me a 2 hour window. I called on Friday morning since I had not heard from anybody. I was told that my tecnician had not arrived yet to get his tickets, and that they make their calls between 830 and 930. I waited til 10 and called back. Was told he just picked up his tickets and should be calling soon. I waited til noon and called back. Was told they were calling the techniian to call me. I called back at 1:00. The lady said she was calling again. The lady called me back to see if he called. No, was gonna try him again. It is now 5:05 and the technician decides to call and say he will be here soon. When I asked him why he was calling so late when he should have called earlier, he said ""do you want me to come or not?"" Like I am going to let him in my house. Cancelled service, called and got the after hours people and left a message. Not sure if they will get it or not, but they will not be getting my business. Nice day off of work, right? Waiting and waiting ALL day. Comcast gives betetr service than this with their am/pm windows.

.

I have been using this company for over 3 years and they have always been on time and been very helpful with my needs. I would recommend them to any one. Thanks for the great service.

2
★★★★★

I have been using this company for over 3 years and they have always been on time and been very helpful with my needs. I would recommend them to any one. Thanks for the great service.

.

This was the worst customer service I have encountered in years!!! Brief steps to bad services: Requested a service call. Told they would call for time next day. Call at 9:15. Tech rude. Tech came at 3:40. Tech left at 3:41. Service Rep in office - I will reschedule tomorrow.
Reasons why this is so terribly bad: I had to be at home for 2 hours waiting for a technician. Tech is pissed that he has to pay for parking and tells me that this is my problem as I called him and then he DROVE OFF without any further comment. The rep I spoke with first told me that I just didn't understand they couldn't do anything about it except send this tech back out to me. Really - would you trust a service person who drove off?

Called to talk to president of company and he has conveniently left for the day - at 3:45!!! I want those hours.

0
★☆☆☆☆

This was the worst customer service I have encountered in years!!! Brief steps to bad services: Requested a service call. Told they would call for time next day. Call at 9:15. Tech rude. Tech came at 3:40. Tech left at 3:41. Service Rep in office - I will reschedule tomorrow.
Reasons why this is so terribly bad: I had to be at home for 2 hours waiting for a technician. Tech is pissed that he has to pay for parking and tells me that this is my problem as I called him and then he DROVE OFF without any further comment. The rep I spoke with first told me that I just didn't understand they couldn't do anything about it except send this tech back out to me. Really - would you trust a service person who drove off?

Called to talk to president of company and he has conveniently left for the day - at 3:45!!! I want those hours.

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