Midtown Grooming

I have been going to Midtown now for about 4 months. The grooms have been consistently good but the woman that always meets me at the front desk (tall with dark straight hair) is beyond rude. The first time I went I gave her the benefit of the doubt and thought everyone can have a bad day. The next time I thought maybe she didn't like me or my dog but I found out she doesn't even groom my dog and all the other staff members say he's a sweetheart. The third time I realized she was as rude to everyone as she is to me. I've gotten to the point if she is working the front desk I'll wait on the front porch until someone else comes up to help. Her attitude is always very standoffish, sharp and condescending and I just don't know why. I even had one of the other customers make a comment about her once we got outside. " What's up with her?! She needs to lighten up!" This business needs to take note and either give her some lessons in public relations or not have her work the front desk.

Pros: nice groom

Cons: ALWAYS RUDE

Posted 07/22/09

Finally a grooming shop that knows how to do Portuguese Water Dogs!

Pros: Excellent Groom

Cons: Had difficulty finding location

Posted 07/20/09

I brought my Labradoodle to Midtown and while I was happy with my dog's haircut, I was told by the groomer that there is "no such thing as a Labradoodle breed cut". I had asked for a breed cut and I thought that since they are such a popular breed there would obviously be a breed cut. I also asked her to make my dog look more like a Lab than a Poodle. I felt that I was scolded for not embracing the Poodle 1/2 of my dog. The groom ended up looking clean and even but I thought the groomer could have handled my requests better.

Pros: Good Groom

Cons: Unpleasant Service

Posted 07/20/09

This place is cool. They do a good job grooming my dog when I get back from my ranch. My dog, Luc, seems to really like going there. My girlfriend also takes her cat there and has been really happy with her groomer. We are really happy with Midtown.

Pros: Quality

Cons: Little More Expensive

Posted 07/15/09

I have taken my dog to Midtown now for about a year for grooming. I recently left him for boarding. I was very impressed when I picked him up because the staff went out of their way to make sure that I knew about a condition that they noticed during his stay. He had been having trouble urinating for a few months. I thought it was because he is old. They expressed concern and suggested that he go to the vet. Sure enough, he had a problem that I never would have caught otherwise. He has since had surgery and is a much happier dog. I appreicate that the staff took the time to notice his discomfort, expressed concern, and communicated it to me. I might not have taken my dog to the vet if it had not been for the care of the staff at Midtown and I really appreciate them for it. So does Jake, my dog!

Pros: Caring staff

Cons: Location tricky to find

Posted 07/05/09

I am new to Austin and have been taking my dog to Midtown for boarding and bathing. My dog seems to have a blast when he is there. Last time, when I arrived early to pick up my dog, I found him playing in the backyard with other dogs and having a good time. I am glad that he is not stuck in a kennel all the time! I would highly recommend this place to friends, and anyone who needs a place to board their dog.

Pros: All breeds

Cons: No after hours pick-up

Posted 04/21/09

I took my boxer-pitbull mix Bella here for boarding for two nights. She had dia rrhea for two days straight after. When I called to ask if she could have possibly gotten into anything, the manager in charge was VERY RUDE. I was obviously upset and stressed about the state of my puppy, and she told me I was lucky that they even took her because she was part pitbull and it was probably because she was a very anxious dog. She inferred that it was MY FAULT my dog was sick, when she has never been sick before and I've boarded her before. NOT A GOOD BOARDING PLACE. WOULD NOT RECOMMEND.

Pros: convenient downtown location

Cons: POOR customer service and service in general

Posted 03/30/09

Our dog, Pablo, has always hated getting groomed, he would trimble, cry and try to get away instead of going inside, until we tried Midtown! Pablo gets excited when we start getting close and it's clear that he feels right at home--no more trying to escape and come with me!

Not only does Pablo truly like going to Midtown, he has gotten the very best hair cuts he's ever had (Pablo is a Portuguese Water Dog and Midtown is by far the best at giving a true Porti cut!). We love Midtown and highly suggest them!

They board too!!

Posted 12/23/08

I have been really happy with Midtown Grooming! It took me a long time to find a groomer in town that understood how to groom my dog. Their groomers have a lot of experience. One is even a show groomer. They always spend a lot of time with me and my dog, Stan. When I first brought him in, I was not brushing him correctly and he was always matted. They took the time to show me how to properly brush him and I have not had problems with matting since. I know that his groomer is very sweet to him because he always dashes up to her when we get there. Lastly, I want to thank their boarding staff because they pointed out a health condition that I was unaware of. They described to me the condition that they noticed and suggested that I take my dog to the vet because they thought it was causing my dog discomfort. Sure enough, my dog had a bladder problem. It had been going on a long time and I didn't know it. I never would have known if not for the thoughtfulness of their staff members. One of the girls even called me to see how he is doing after his vet visit. I'm a client for life!

Pros: Thoughtful animal lovers. Good location.

Cons: Boarding fills up during busy times

Posted 11/18/08

I am not only disappointed with my dog's groom, but livid! My dog has been groomed here about 3-4 times. I was VERY specific in discussing my expectations of my dog's groom. I was informed that if they ever felt they needed to shave her, they will get my authorization as I mandatated. I informed them under no circumstance should she ever be shaved! I brought her in yesterday and discussed with the groomer that she was well combed out except part of her neck where I couldn't reach myself without a grooming table. She said it wasn't bad and that she looked good. Yesterday when I picked up my dog, who has long hair (6"-7"), her front part of her head was SHAVED along with her neck and part of her chest! She looks like a child got a hold of some scissors! My dog USE to wear her hair in a rubber band and now it will take at least 6 months to grow out! It is OBVIOUS she doesn't get her head shaved if it was 6"-7" inches long to begin with. The groomer needs to COMMUNICATE with the customer, LISTEN, and pick up the phone if you have questions or concerns. Read the form I filled out! My dog looks WORSE than when I brought her in! When I expressed my dissatisfaction, I was told they would make note of it for next time. That doesn't change how she looks NOW and for the next 6 months. There will be no next time. Please go elsewhere because even with explicit instructions...the groomer does what THEY want and only communicates AFTER the fact. LAZY.

Pros: Good location, sharp website, nice people

Cons: Poor Grooming and communication follow-through

Posted 10/10/08

I have started taking my little yorkie to Midtown and we love it. He has never been so excited to go to the groomer. I know he has a great time when he boards because he sprints right to the back when we get there. He used to tremble when he went to the groomer and when he had to board. I don't like boarding my dog, but I feel good about taking him to Midtown. The staff have all gotten to know him and they are always excited to see him. He plays a lot when he boards. I know this because he always come home absolutely pooped and happy! I have had two different groomers at Midtown ( I forget their names) give him haircuts and have been very happy with both. Their groomers have a lot of experience and he isn't so scared anymore when it is time for his haircut. I love Midtown and like that it is a small boarding place where my dog gets a lot of attention. A great experience overall.

Pros: They take very good care of my dog

Cons: Parking can be a challenge. Sometime you have to wait a minute.

Posted 09/16/08

Since our 15 year old cat will not bathe herself
she had to get a haircut and Midtown was just great .
The Cat is afraid of other animal so they rushed her thru the process so
she would not be so scared. The whole thing took less than 30 minutes. The groomer
did a beautiful job . We are so pleased.Keep up the good work .

Pros: keep up the good work

Posted 07/28/08

I took my dog here for the first time. First time for me, for my dog... what a BAD experience. First of all, they didn't ask me ANY questions when I brought him in... didn't explain anything, didn't take the time to get to know me or my baby. They trotted him to the back and said, 'we'll call you". When I went to pick him up, I didn't feel like he really smelled like he'd been shampooed. Got him home and the insides of his ears, TOTALLY dirty, not even been touched. And then when I rolled him over... MASSIVE razor burn & open cuts/wounds on his tummy. I was SO upset! I called to tell them about it & they asked me to bring him back in. UGH... AFTER the weekend! So, I go to the trouble of hauling him back and even THEN they didn't apologize when I brought him in, didn't ask questions, didn't take any time to talk about it. NONE! I was told he'd be done by noon. I got the call at 2:30 he was done. He STILL didn't smell as if he'd been shampooed. And did they apologize or make a big fuss to make me feel better? NO. They didn't explain themselves, nothing. They gave me "half off" my next visit. I wouldn't take him back there if you paid me. It's a cute building and that's as far as it goes. NOT a good experience whatsoever.

Pros: Close to my work

Cons: impersonal customer service (total lack of service), bad grooming!

Posted 07/26/08

Atlast I have found a great groom shop here in town! My little yorkie used to tremble every time I took him to the groomer. It got so bad that I dreaded taking him for his much-needed grooms. However, a few trips to Midtown and my dog gladly greets his groomer every time - Not to mention the fact that he gets a great haircut! Recently, I took the next step and left my dog overnight for two nights! I have never boarded him before. I am sold! He was able to play to with other little dogs and it was obvious that he did not spend his time stressed out in his kennel. While I understand that any transition to a new groom shop can take some time, as the dog has to get used to a new environment, my sensitive little guy adjusted seamlessly to Midtown and I believe it is because of the friendly environment. Yes, the prices are slightly higher (although, not on boarding!), but I'm am willing to pay a couple of extra bucks to take my boy to Midtown. Midtown came recommended to me from three different people at my dog park and now I am passing it along because I am now another thrilled customer!

Pros: Very Friendly and Kind to Animals!!!!!

Cons: Wish they were open Sundays

Posted 07/22/08

I moved from the DC area and thought I'd have a hard time finding the perfect groomer for my dog. She is the sweetest thing but extremely skittish as most small dogs can be. I called and made my first appointment after a coworker raved about Midtown's service. I couldn't have been more pleased. They treated her like a princess. She came home looking fabulous and HAPPY! When I was filling out my check I put her down on the floor and she actually tried to run back into the grooming room to say goodbye. Her groomer came out and let me know all the details of the day. Usually my dog would come home from the groomers upset, but this is the first time she's come back with her tail wagging. We've now gone back a second time and she actually got excited when I pulled into the driveway. They even have this great service called an "In and Out" that you only pay a little extra for and they get them done between 2-4 hours. Amazing, but what else should you expect when they have groomers there with over 25 yrs experience. Even if I lived out of town I'd drive in for this great shop but it?s so convenient to my work downtown and their hours make it easy. Now if only I could find a good hairdresser for me!

Pros: Great groomers, Great hours, Very clean

Cons: My dog was so happy so I can't think of one

Posted 07/19/08

INCOMPETENT FRONT DESK, GROOMER RUDE ON PHONE

It is hard for me to believe that people actually believe this staff is considerate by any means. I had never been there and was looking to set up an appointment to groom my giant schnauzer. I had to repeatedly tell the secretary the breed of my dog and was asking questions regarding the appointment. After every question I was put on hold because he obviously had either no training or couldn't answer simple questions like "how much will the groom cost?" or "does the groom include a wash?" When I asked about the price, he said its just like getting your hair cut in a salon, you cant put a price on it. I dont know about anyone else, but every other groomer i have gone to can tell me over the phone how much the cut will be, and at my salon, my haircut is always the same price! give me a break! I asked to speak to one of the groomers who then went on to undermine my question, and talked down to me in a defensive and extremely inconsiderate tone when I asked why she couldnt tell me how much it was going to cost. She told me that it depends on the condition of his coat, so i tried to tell her my dog's length and that he had no matts etc... and the she cut me off and started yelling "75 to 100 DOLLARS IM NOT GIVING AN ESTIMATE!" She then went on to say that she and others have cut hair for dogs in dog shows, blah, blah, blah, being a total self indulged witch. After that tone, I told her I was canceling my appointment because I wasnt going to drop off my dog based on her attitude an inability to give me a price. she then thanked me for canceling. UNBELIEVABLE!

Posted 07/08/08

For those of you who don't know about Midtown, you gotta check it out! They are the nicest people who have taken very good care of my dog and cat! They groom cats, which is hard to find these days! The grooms always look perfect! They also do boarding (and doggy daycare) and every time I drop off my dog for boarding he has the best time because they actually let him play in the back yard with the others! Midtown will even board my cat. Again, hard to find! For those of you who don't know... it's under new ownership. The new owners, who are often at the shop and really nice, are revamping the shop to make it even better than before. What a gorgeous place! Great grooms! Really nice people! Every friend that I have sent their has made Midtown their groomer, daycare place, or boarder. The grooming is slightly more expensive than some other places, but you get what you pay for! Boarding and Daycare are actually cheaper! Support a business owned by two local animal lovers!

Pros: Great staff who are awesome with animals, Quality of grooming, Convenient Location

Cons: They are busy. You have to book ahead a few days.

Posted 09/16/07

This is a GREAT place! The staff is very friendly and helpful. They were terrific with my dog. The time frame was sooner than promise. The price is very very reasonable.

Posted 09/06/07

Best groomer ever..sandra...satisfied client of MANY years. I have recommended many friends. Very patient with all animals. They love Sandra!

Pros: people, location, clean

Posted 05/07/06

They are the nicest people, who really love dogs, and are in the best location in town!

Posted 01/24/06