Best Buy
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Give us the inside scoop on Best Buy
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Message from Best Buy
Best Buy Co., Inc is North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances.
Editorial by Citysearch
In ShortFounded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Key Points
- Consumer Electronics
- Personal Computers & Software
- Home Appliances
The Inside Scoop
- Look Good - Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
- The Extras - If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
- Know Before You Go - Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Insider Pages Reviews for Best Buy
My experience there was wonderful. My brand-new Dell computer had major problems; the Geek Squad in SL knew exactly what it was when the online Dell people were clueless. Eric on the Geek Squad worked hours to get my computer back up and running for me. They went above and beyond for me. Cannot complain and only have the highest kudos for the group in Sugar Land.
Posted 09/26/09 | Report Abuse
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Stay away from Geek Squad. On two different occasions, I sent in my laptop for repair. On each occasion, it was returned 2 weeks later completely untouched. Complaints to store manager, regional manager, online survey and BBB go unanswered. Clearly they do not care.
Posted 09/09/09 | Report Abuse
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Best Buy is horrible. Geek Squad even worse in Sugar Land! Do yourself a favor and DO NOT go to Best Buy and/or Geek Squad in Sugar Land! They are rude (which is a direct reflection of Management) especially the short General Manager who is apparently got a napolean complex! As I sit here an write this, I've been listning to the phone ring for 3 minutes! Then it disconnected to only have to call back and hear the same! Too bad I bought the extended warranty plan with these blow holes! Now I have to deal with Geek Squad! This SUX!
Posted 09/03/09 | Report Abuse
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Brought my computer in to have the administrator turned on or off in order to allow a flash player to be installed. The geek squad kept it two days then called that it was ready. I brought it home and plugged it in. Absolutely nothing had been done. The flash player still was not and could not be installed. I have no idea what they did all that time, but it certainly was not fixing my problem.
Geek Squad service is pathetic!
Posted 04/22/09 | Report Abuse
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I had questions about my car stereo and I was interested in replacing my current one. The sales worker was rude and made me feel like I should know everything about car stereos??? This is what you get paid for dude!!! DO YOUR JOB!
Posted 08/19/08 | Report Abuse
2 out of 2 people found this review helpful.
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Mary Brewer
by Anonymous
My experience with Best Buy has not been very good. I paid for an entertainment system and have had nothing but problems with it....and it was not cheap!
It is impossible to reach anyone in the Sugar Land location in the Magnolia Entertainment Center. As I write, I am holding on the line to the 800 number for someone to schedule me for a service call. Oh, and believe me they do not want to help you until they verify your installation date...within 1 year.
I have now held on the line for 5 minutes...for the third time...and I am going to hang up and give the store a stormy visit! I paid too much money for such lousy service. I wish I had gone to Tweeters!
Posted 01/30/08 | Report Abuse
1 out of 1 people found this review helpful.
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Best Buy's prices are not very good. I hardly go there and when I do, the prices are far from the "best." In fact, for the same item, I found Fry's Electronics to be $20-30 cheaper which is a significant difference. I will admit that Best Buy's employees seem friendly and are eager to help. The only area Best Buy might actually be the "best" buy is in DVD's and Music CD's.
Another good use for Best Buy is to test out some new products such as HDTV's or LCD monitors or laptops.
Other than that, I would look around for better prices. It's not totally bad and they do have some deals ever so often, but on just a normal day their prices are just too marked up.
Posted 11/20/05 | Report Abuse
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Best Buy always has what I am looking for. The employees are always handy in all sections of the store. The employees are friendly and helpful. I never leave Best Buy without at least one item.
PROS: Friendly staff and great prices
CONS: They could use a slightly bigger video game selection
Posted 07/09/05 | Report Abuse
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