Insider Pages Reviews for Best Buy

5 Stars: Geek Squad Rocks (by Denise A.)

Denise A. — Sat, 26 Sep 2009 14:18:00 GMT

My experience there was wonderful. My brand-new Dell computer had major problems; the Geek Squad in SL knew exactly what it was when the online Dell people were clueless. Eric on the Geek Squad worked hours to get my computer back up and running for me. They went above and beyond for me. Cannot complain and only have the highest kudos for the group in Sugar Land.

1 Stars: Avoid Geek Squad (by Martin M.)

Martin M. — Wed, 09 Sep 2009 19:28:00 GMT

Stay away from Geek Squad. On two different occasions, I sent in my laptop for repair. On each occasion, it was returned 2 weeks later completely untouched. Complaints to store manager, regional manager, online survey and BBB go unanswered. Clearly they do not care.

1 Stars: Best Buy is HORRIBLE with Customer Service! Rude! (by pissed o.)

pissed o. — Thu, 03 Sep 2009 16:30:00 GMT

Best Buy is horrible. Geek Squad even worse in Sugar Land! Do yourself a favor and DO NOT go to Best Buy and/or Geek Squad in Sugar Land! They are rude (which is a direct reflection of Management) especially the short General Manager who is apparently got a napolean complex! As I sit here an write this, I've been listning to the phone ring for 3 minutes! Then it disconnected to only have to call back and hear the same! Too bad I bought the extended warranty plan with these blow holes! Now I have to deal with Geek Squad! This SUX!

1 Stars: palanie (by Fran D.)

Fran D. — Wed, 22 Apr 2009 19:18:00 GMT

Brought my computer in to have the administrator turned on or off in order to allow a flash player to be installed. The geek squad kept it two days then called that it was ready. I brought it home and plugged it in. Absolutely nothing had been done. The flash player still was not and could not be installed. I have no idea what they did all that time, but it certainly was not fixing my problem.

Geek Squad service is pathetic!

1 Stars: RUDE WORKERS!!! (by 1 2.)

1 2. — Tue, 19 Aug 2008 11:44:00 GMT

I had questions about my car stereo and I was interested in replacing my current one. The sales worker was rude and made me feel like I should know everything about car stereos??? This is what you get paid for dude!!! DO YOUR JOB!

3 Stars: Eh not really the "best" buy (by Adil D.)

Adil D. — Sun, 20 Nov 2005 19:00:00 GMT

Best Buy's prices are not very good. I hardly go there and when I do, the prices are far from the "best." In fact, for the same item, I found Fry's Electronics to be $20-30 cheaper which is a significant difference. I will admit that Best Buy's employees seem friendly and are eager to help. The only area Best Buy might actually be the "best" buy is in DVD's and Music CD's.

Another good use for Best Buy is to test out some new products such as HDTV's or LCD monitors or laptops.

Other than that, I would look around for better prices. It's not totally bad and they do have some deals ever so often, but on just a normal day their prices are just too marked up.

5 Stars: Best Buy is one of the best stores (by Patricia L.)

Patricia L. — Sat, 09 Jul 2005 21:59:00 GMT

Best Buy always has what I am looking for. The employees are always handy in all sections of the store. The employees are friendly and helpful. I never leave Best Buy without at least one item.

PROS: Friendly staff and great prices
CONS: They could use a slightly bigger video game selection