Castle Dental

★★★★☆
BEST OFFER EVER! $29 cleaning, exam, x-ray, and therapeutic rinse
29.5313 -95.1308
Map and Directions to Castle Dental

281-332-1366

1020 W. NASA Road One Suite 250

Webster, TX

77598

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Health & Medical

Health & Medical
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Reviews 1 - 13 of 13.
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DON'T WASTE YOUR TIME OR YOUR MONEY. Worst experience ever at a dental office. Castle Dental Center is poorly managed, disorganized, the wait time is ridiculous, and the employees are rude, scatter-brained, poorly trained (if trained at all), don't listen or communicate well, and can't think for themselves. Had to spell my first and last name three times for the receptionist, who appeared to be on drugs. Arrived at my appointment 10 minutes early, After filling out exhaustive paperwork, I waited over an hour to get a simple teeth cleaning, even though there was only one other person in the waiting room, and there were three dentists on duty that day. Ended up wasting 1 1/2 hours of my time and leaving without getting my teeth cleaned due to the incompetence of Castle Dental Center's employees, as well as their ridiculous policy concerning mandatory x-rays for everyone who walks in the door. All I wanted was a simple teeth cleaning, but they insisted on giving me a full set of x-rays first, despite the fact that they received my 1-week-old x--rays from my orthodontist within 10 minutes after I authorized it. As I explained to them, I have thyroid problems, am taking thyroid medicine, and my doctor advised me to avoid all unnecessary x-rays. I clearly disclosed all of this information on the paperwork, and told the receptionist, the dental assistant,and the office manager. However, they refused to clean my teeth without taking a whole new set of x-rays, so I collected all of my paperwork and left. Take the time to educate yourself concerning dental procedures, your patient rights, x-rays, and how radiation accumulates inside you over your lifetime and harms every cell in your body (not just your thyroid). You have rights as a patient, and you don't have to subject yourself to unnecessary radiation or to any other treatment that you don't want. You have the power to decide what treatments you receive. Don't give away your power. Do yourself a huge favor and walk out of any office that insists on taking x-rays without a valid and very compelling reason. Castle Dental did NOT have a valid reason for taking x-rays in my case. I went to another dentist (a competent one), and she accepted my orthodontist's x-rays and cleaned my teeth with no hassle and no problems. AVOID incompetent Castle Dental Centers, and save yourself a waste of time, money, and unnecessary radiation. Go to a competent dentist who knows what he or she is doing. Your teeth and body will thank you, as will your wallet.

1
★☆☆☆☆

DON'T WASTE YOUR TIME OR YOUR MONEY. Worst experience ever at a dental office. Castle Dental Center is poorly managed, disorganized, the wait time is ridiculous, and the employees are rude, scatter-brained, poorly trained (if trained at all), don't listen or communicate well, and can't think for themselves. Had to spell my first and last name three times for the receptionist, who appeared to be on drugs. Arrived at my appointment 10 minutes early, After filling out exhaustive paperwork, I waited over an hour to get a simple teeth cleaning, even though there was only one other person in the waiting room, and there were three dentists on duty that day. Ended up wasting 1 1/2 hours of my time and leaving without getting my teeth cleaned due to the incompetence of Castle Dental Center's employees, as well as their ridiculous policy concerning mandatory x-rays for everyone who walks in the door. All I wanted was a simple teeth cleaning, but they insisted on giving me a full set of x-rays first, despite the fact that they received my 1-week-old x--rays from my orthodontist within 10 minutes after I authorized it. As I explained to them, I have thyroid problems, am taking thyroid medicine, and my doctor advised me to avoid all unnecessary x-rays. I clearly disclosed all of this information on the paperwork, and told the receptionist, the dental assistant,and the office manager. However, they refused to clean my teeth without taking a whole new set of x-rays, so I collected all of my paperwork and left. Take the time to educate yourself concerning dental procedures, your patient rights, x-rays, and how radiation accumulates inside you over your lifetime and harms every cell in your body (not just your thyroid). You have rights as a patient, and you don't have to subject yourself to unnecessary radiation or to any other treatment that you don't want. You have the power to decide what treatments you receive. Don't give away your power. Do yourself a huge favor and walk out of any office that insists on taking x-rays without a valid and very compelling reason. Castle Dental did NOT have a valid reason for taking x-rays in my case. I went to another dentist (a competent one), and she accepted my orthodontist's x-rays and cleaned my teeth with no hassle and no problems. AVOID incompetent Castle Dental Centers, and save yourself a waste of time, money, and unnecessary radiation. Go to a competent dentist who knows what he or she is doing. Your teeth and body will thank you, as will your wallet.

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I found the entire staff friendly,helpful and courteous. I had a lot of work done including extractions, temporary plates, and permanent plates done. The pain care was exceptional and the follow up was a much better experience than I ever expected. I was really concerned about taking this step and your staff put me at ease and assured me of a positive outcome. I was super pleased with the results.

5
★★★★★

I found the entire staff friendly,helpful and courteous. I had a lot of work done including extractions, temporary plates, and permanent plates done. The pain care was exceptional and the follow up was a much better experience than I ever expected. I was really concerned about taking this step and your staff put me at ease and assured me of a positive outcome. I was super pleased with the results.

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0 out of 1 people found this review helpful.

.

Everyone at the office was very personal and addressed me on a first name basis. When I visited the office for the first time they got me into the office immediately and were able to process my Dental Insurance. Other dental offices had waiting lists and were unwilling to work with me. Overall it was a great experience at Castle Dental.

5
★★★★★

Everyone at the office was very personal and addressed me on a first name basis. When I visited the office for the first time they got me into the office immediately and were able to process my Dental Insurance. Other dental offices had waiting lists and were unwilling to work with me. Overall it was a great experience at Castle Dental.

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The office staff is exceptional.During the past few years, I have seen 3 different dentists at Castle and been very pleased with each of them.

5
★★★★★

The office staff is exceptional.During the past few years, I have seen 3 different dentists at Castle and been very pleased with each of them.

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I found the staff very efficient and positive.Great staff and worked with my schedule! I highly recommend them

5
★★★★★

I found the staff very efficient and positive.Great staff and worked with my schedule! I highly recommend them

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.

The office is always so clean, and the staff are super courteous! I really appreciate the system they have set up, so that those without insurance still have a discount to help pay for dentistry making it possible to go more often! Overall I recommend this office to my friends and family so they can have the same positive dental experience we do! Thanks!

5
★★★★★

The office is always so clean, and the staff are super courteous! I really appreciate the system they have set up, so that those without insurance still have a discount to help pay for dentistry making it possible to go more often! Overall I recommend this office to my friends and family so they can have the same positive dental experience we do! Thanks!

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1 out of 1 people found this review helpful.

.

Based on their advice I had my two front teeth fitted with veneers. I have had a terrible experience every since that procedure. First the right veneer came off twice, within the first year of its initial application. Now the left veneer has come off for the third time in the last three weeks.

I went to another dentist in Dallas (300 miles from my home) the first time and he claimed that the first dentist did a poor job of fitting these veneers. Now, after 4 more problems, I believe he was correct.

I am appalled at my local Castle Dental office's service and will change dentist as soon as my insurance allows. My fear is that I will need to spend another $2000 to have corrected veneers placed on my teeth.

1
★☆☆☆☆

Based on their advice I had my two front teeth fitted with veneers. I have had a terrible experience every since that procedure. First the right veneer came off twice, within the first year of its initial application. Now the left veneer has come off for the third time in the last three weeks.

I went to another dentist in Dallas (300 miles from my home) the first time and he claimed that the first dentist did a poor job of fitting these veneers. Now, after 4 more problems, I believe he was correct.

I am appalled at my local Castle Dental office's service and will change dentist as soon as my insurance allows. My fear is that I will need to spend another $2000 to have corrected veneers placed on my teeth.

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.

I called to get an appt. and went through TONS of hassle to even speak to someone. They transferred me probably 5 different times and I was on hold for nearly 1/2 an hour. Then when someone did answer they were rude. I actually made an appointment being that this was the only ortho open on Saturdays and asked where the location was and for directions. The answer she gave me was "I have no idea, I can give you their phone number and you can call them to find out"..OMG....how do they not know? So I call the actual center and they tell me the physical address. I ask for directions mentioning I just moved here and she repeats the city and physical address again. I told her nevermind I'd use the internet to find out. UGH!!!!!!!!!! We'll see what it's like when I get there. The employees were useless.

PROS: Open on Saturdays
CONS: Customer Service HORRIBLE

1
★☆☆☆☆

I called to get an appt. and went through TONS of hassle to even speak to someone. They transferred me probably 5 different times and I was on hold for nearly 1/2 an hour. Then when someone did answer they were rude. I actually made an appointment being that this was the only ortho open on Saturdays and asked where the location was and for directions. The answer she gave me was "I have no idea, I can give you their phone number and you can call them to find out"..OMG....how do they not know? So I call the actual center and they tell me the physical address. I ask for directions mentioning I just moved here and she repeats the city and physical address again. I told her nevermind I'd use the internet to find out. UGH!!!!!!!!!! We'll see what it's like when I get there. The employees were useless.

PROS: Open on Saturdays
CONS: Customer Service HORRIBLE

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Latest reviews from Citysearch.

.

Everyone at the office was very personal and addressed me on a first name basis. When I visited the office for the first time they got me into the office immediately and were able to process my Dental Insurance. Other dental offices had waiting lists and were unwilling to work with me. Overall it was a great experience at Castle Dental.

5
★★★★★

Everyone at the office was very personal and addressed me on a first name basis. When I visited the office for the first time they got me into the office immediately and were able to process my Dental Insurance. Other dental offices had waiting lists and were unwilling to work with me. Overall it was a great experience at Castle Dental.

.

I found the entire staff friendly,helpful and courteous. I had a lot of work done including extractions, temporary plates, and permanent plates done. The pain care was exceptional and the follow up was a much better experience than I ever expected. I was really concerned about taking this step and your staff put me at ease and assured me of a positive outcome. I was super pleased with the results.

5
★★★★★

I found the entire staff friendly,helpful and courteous. I had a lot of work done including extractions, temporary plates, and permanent plates done. The pain care was exceptional and the follow up was a much better experience than I ever expected. I was really concerned about taking this step and your staff put me at ease and assured me of a positive outcome. I was super pleased with the results.

.

During the past few years, I have seen 3 different dentists at Castle and been very pleased with each of them. The office staff is exceptional.

5
★★★★★

During the past few years, I have seen 3 different dentists at Castle and been very pleased with each of them. The office staff is exceptional.

.

I found the staff very efficient and positive.

5
★★★★★

I found the staff very efficient and positive.

.

The office is always so clean, and the staff are super courteous! I really appreciate the system they have set up, so that those without insurance still have a discount to help pay for dentistry making it possible to go more often! Overall I recommend this office to my friends and family so they can have the same positive dental experience we do! Thanks!

5
★★★★★

The office is always so clean, and the staff are super courteous! I really appreciate the system they have set up, so that those without insurance still have a discount to help pay for dentistry making it possible to go more often! Overall I recommend this office to my friends and family so they can have the same positive dental experience we do! Thanks!

Editorial from

Providing a full range of dental and orthodontic care to children and adults, the office also accepts emergency appointments.

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