Hewlett Volkswagen

I really hate "Internet Sales" departments that respond to all electronic requests with nothing substantive, just a bald-face attempt to get you to come in. That's what happened at the other VW dealership around town.
"When are you really going to buy?", "Why don't you come in so we can talk about it?"

I got the opposite from Russell at Hewlett. He responded to my Internet request quickly and with an exact quote. I was impressed and made an appointment for a test drive. That visit was the best car dealership sales experience I have ever had. Russell knew the cars inside and out. He showed me more about the car for the test drive than I usually get when I go pick up a new car. He respected our time constraints and some unique requests we had. After the test drive, I changed my mind on what I wanted. The Golf TDI that I decided on is hard to get but he located one, a 2011 no less, and got it delivered to the dealership in a reasonable amount of time.

The delivery and paperwork side was no hassle. They even offered me exactly what I had researched and estimated to be a fair price for my trade-in. That's never happened before - ever.

I can't comment on service yet, but I will repeat - Russell is the best, most professional salesman I have ever had. I'd send my 85 year-old mother to him without a qualm.

Who knew you could bring your Honda, or any other brand car, into Hewlett VW for excellent maintenance work and service. I needed a quick oil change and decided to see if they could work on my Honda. What I found out was that they made a quick trip to a Honda dealership to make sure I had the right parts, got the work done, and even had time to give the car a wash.
I'd recommend Hewlett VW for maintaining all your cars, even if they aren't all VW's.

The parts guys can't help you unless you know the part number. Absolutely no 'experts' there. This morning, I spoke with a parts guy about a stupid little light bulb that goes in the instrument cluster. The parts guy described the bulb he had which sounded exactly like my bulb. I told him I will come see him during lunch. Well, I get there and the guy isn't there. He didn't tell anyone that I was coming either. None of the other parts guys knew what I was talking about and couldn't help me. What a gaggle of idiots. The parts manager had no knowledge of older VWs at all! He definitely needs customer service training.

Pros: none

Cons: Customer Service is not in thier vocabulary.

My daughter and I were in an accident a few weeks ago, which totaled my car, so I needed a car on very short notice. We live in College Station and were looking for a rather specific car, so I had to contact dealerships in the surrounding cities. I contacted Hewlett Volkswagen because they had a car that looked exactly like what I was looking for. Rick Roberts promptly respond back to my request. He was very friendly and willing to work with me on the price of the car to get our financing to our desired monthly payments. We arrived at Hewlett Volkswagen and were greeted by a very friendly staff. Rick already had the car pulled around and ready to test drive. Looking at the car, you can tell they are very selective of the quality used vehicles they sell. Once we agreed on the final cost of the car and the financing, we were done with the paperwork in no time. I have to say that was probably one of the quickest and easiest car purchases I have experienced.

Pros: friendly sales and finance staff.

Cons: none

I love VWs and own two Jettas. But I'd buy any other car before going back to Hewlett VW because their service is so poor.

(a) Service can't be reached. Leave a message - they won't call you back. That's just to schedule an appointment. (b) Quality of work is terrible. Haven't yet fixed a problem on the 1st try. On the 2nd try, they deny the 1st try. (c) Attitude. They're just plain unpleasant. It is obvious they just don't care.

Their sales department seems fine. I'd love to buy another VW but can't stomach going back to Hewlett based on their horrible service.

Pros: Sales team is fine, location is good, lovely facility

Cons: Service team - should be called the anti-service team

I dropped my 99 VW beetle off on Mon. July 7th with a dead battery caused by a fan motor that remains on after the car was turned off. Robin, my service advisor, had dx'd the problem as a faulty module that Hewlett had replaced 3 mths earlier. Robin told me on Thur. that the part was faulty and had been replaced under warranty and I wld only have to pay for the battery. Since it was a faulty part I felt Hewlett should be responsible for part of the battery replacement. He agreed and said he would check with the service manager. On Friday my wife drove to dealership to pick the car up (since we had been told it was ready) and was told that the service manager, Marcos, had decided it was a "logical but faulty" diagnosis and that he did not think the same module was the problem. He had the tech put the old part back on and suddenly it was working. Not only were they not going to pay for part of the battery but now they would have to do more checking to see what the problem really was. We were never informed of any of this. So we had unnecessarily driven to pick up the "repaired" vehicle and we were now looking at a potentially much larger bill so they could "re-diagnosis" the problem. After a long discussion with Marcos he said he would have it re-diagnosed and would call me Mon. morning. Once again we did not get a call. Late Monday afternoon I called to find out what they had determined. Robin told me they had checked every other possible cause and could not find any other problem. I asked if we were back to the original module being the problem and he said yes. I asked him to get it fixed and to call me on Tue. when it was ready. No call again, so late Tuesday I called to no avail. Today (Wed) I finally spk to Robin to be told that Marcos still doesn?t think the part was the problem (even though it was not working when they originally dx?d it) and I had no recourse but to pick it up (with old part installed or pay full price for new one).Unbelievable

Cons: everything

First of all, my service advisor took their break during my scheduled appointment. Then, the guy who came to get my car and drive it to the service bay couldn't drive a standard transmission.
I was then directed to a waiting area, which had a nice children's play area and free sodas and water.
After about an hour and a half, I went and asked about my car. The guy couldn't remember my name! Then, he didn't know where my car was. As soon as they found it in the "system," I was notified that it would be about another 10 minutes. All this time, it was parked next to the service departments window. (!!)
When I got the keys to my car and paid for the service, I asked if they had filled out my service book in my car manual which I had left on the dash for them. They acted surprised, but said they could stamp it for me. So, a different guy goes outside and handwrites it in on his lap, then stamps it with a stamp and shuts the book, smearing ink all over the pages. Thanks dude!
So, thinking that this is all over and done with, I get into my car, which was difficult as the seat had been totally readjusted and noticed that things were askew. For instance, the radio had been messed with, as was my ac, recycled air switch, etc. Then to top it all off, my console lid was ajar, and unorganized, which in turn meant that they had gone trough my things. WHAT BUSINESS DO THEY HAVE GOING THROUGH MY THINGS?!?! Good thing I locked the glove box.
Maybe I am just a control freak, but if anyone else is, this is a word to the wise.

Pros: Nice children's area, free drinks for those hot days.

Cons: Simple things take too long, staff snooped through car.

I bought a VW Passat from Hewlett in 2004. The salesman was exactly the kind i ilke to see. He was very informed on his product, not pushy, and very factual in what deals he could work for us. I walked out the door with my new passat that day with none of the haggling or running back & forth to the service manager that drives me insane. I returned to the dealership for each of the recommended oil changes and service requirements to a service staff who greeted me courteously and got my car back to me quickly. Unfortunately after 4 years, it has gotten too small for what i needed so when i traded it in at another dealership for a small SUV since the VW SUV was out of my price range, i returned to the dealership to get a refund of my extended warranty my husband and I were greeted with handshakes and smiles, they processed the paperwork, told me the SUV i bought from the other dealership was a good buy and told me about new VW products coming out soon, wished us well, and said they hoped to see us again. Trust me, with that kind of service from start to finish, I WILL BE BACK. Both VW and the people there are great! I am a big FAN of this dealership.

Pros: Great cars, great employees

Cons: maintenance a little expensive but still worth it.