Carters Air Conditioning & Automotive Services

★★★★★
Austin's Automotive AC Specialist - Click Here for a FREE Estimate
  • 3411 S Lamar Blvd

    Austin, TX 78704

    Map & Directions
  • 512-462-3123

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-I have been taking my 2004 Hyunday Accent to Carters, since 2009 with no regrets! They have rebuilt the transmission, and it still going strong for the last 80K miles. If anything needs to be done on my car I fully trust them with their knowledge and integrity!
- A little bit more then a month ago (2/23/12), my car was making a terrible noise, and I took it to them worried that it would the transmission again! Fortunately, it was not the problem, but the Differential Assembly! They fixed the problem, and as courtesy, next day, I received a phone call to make sure if the car was running ok! I believe, not many places will do the same! It is been 3K miles since, and my old Accent with more than 186K miles of driving is going strong!

2
★★★★★

-I have been taking my 2004 Hyunday Accent to Carters, since 2009 with no regrets! They have rebuilt the transmission, and it still going strong for the last 80K miles. If anything needs to be done on my car I fully trust them with their knowledge and integrity!
- A little bit more then a month ago (2/23/12), my car was making a terrible noise, and I took it to them worried that it would the transmission again! Fortunately, it was not the problem, but the Differential Assembly! They fixed the problem, and as courtesy, next day, I received a phone call to make sure if the car was running ok! I believe, not many places will do the same! It is been 3K miles since, and my old Accent with more than 186K miles of driving is going strong!

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Repaired the AC on my 2003 Chevy Suburban in one morning! Very nice, extremely knowledgeable, and fast. AC works excellent and charges were totally reasonable! Will refer to anyone, friends and family, for anything!

2
★★★★★

Repaired the AC on my 2003 Chevy Suburban in one morning! Very nice, extremely knowledgeable, and fast. AC works excellent and charges were totally reasonable! Will refer to anyone, friends and family, for anything!

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The A/C of my family's 2008 CRV stopped working recently. I checked the fuses and relays in the diagrams that Honda makes available trying to troubleshoot the problem but had no luck. As I begun the painful search for a repair shop, I read plenty of reviews and thought I'd try my luck at Carter's. The reviews were encouraging and the free A/C diagnostic was a definite plus. It took 30 minutes for them to find the problem; a faulty part that was not included in Honda's diagrams as being part of the electrical system for the A/C. They showed me the problem and told me how to fix it with out charging me! The shop's owner said ""this is something you can do yourself"". The question is not if I will be back at Carter's, but, when! It really does not matter when but I will have some peace of mind knowing that I am taking my car to a mechanic I can trust. Two thumbs up!

2
★★★★★

The A/C of my family's 2008 CRV stopped working recently. I checked the fuses and relays in the diagrams that Honda makes available trying to troubleshoot the problem but had no luck. As I begun the painful search for a repair shop, I read plenty of reviews and thought I'd try my luck at Carter's. The reviews were encouraging and the free A/C diagnostic was a definite plus. It took 30 minutes for them to find the problem; a faulty part that was not included in Honda's diagrams as being part of the electrical system for the A/C. They showed me the problem and told me how to fix it with out charging me! The shop's owner said ""this is something you can do yourself"". The question is not if I will be back at Carter's, but, when! It really does not matter when but I will have some peace of mind knowing that I am taking my car to a mechanic I can trust. Two thumbs up!

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I bought a new car and shortly after, the transmission went out. I know absolutely nothing about transmission repair, and was scared to death about getting taken advantage of. I needed to find someone that would understand my concerns, as well as my financial limits. I walked into Jay's office on S. Lamar, and he looked me directly in my eyes, and assured me that he would work with me. I had no problems at all... not one. My car is back on the road, running like new! I will ALWAYS refer anyone to Carter's, because of the genuine concern to help people.

2
★★★★★

I bought a new car and shortly after, the transmission went out. I know absolutely nothing about transmission repair, and was scared to death about getting taken advantage of. I needed to find someone that would understand my concerns, as well as my financial limits. I walked into Jay's office on S. Lamar, and he looked me directly in my eyes, and assured me that he would work with me. I had no problems at all... not one. My car is back on the road, running like new! I will ALWAYS refer anyone to Carter's, because of the genuine concern to help people.

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Carters on S. Lamar has done major repairs on our cars and we have been very pleased with the customer service and work done. They fixed the transmission on my Suburban this summer and did an excellent job. I have had very fair dealings with them and highly recommend them.

5
★★★★★

Carters on S. Lamar has done major repairs on our cars and we have been very pleased with the customer service and work done. They fixed the transmission on my Suburban this summer and did an excellent job. I have had very fair dealings with them and highly recommend them.

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I took my Honda Accord in to get Transmission work done. It needed a complete overhaul plus new mounts, which is a very time consuming process. I spoke with Ken over the phone (who was very helpful) and when I took it in, we discussed what needed to be done. I needed my car before the weekend, so for them, it was record time to have the repairs done. Ken was extremely nice and very helpful in working with my mom (who lives out of state) and I about the repairs & explaining everything to us and also answering all questions. He called today to say the car was ready for pick up and asked me to go back in- in about 2 weeks just to make sure everything was tight and secure and there were no leaks. \r
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All in all, this place is great. Ken is a great, honest man who is not out to get you or take advantage of you. Just trying to get your car functioning and back on the road. You can't find better customer service like this in town!! I will be recommending him to all my friends, should they need any work done on their cars!

2
★★★★★

I took my Honda Accord in to get Transmission work done. It needed a complete overhaul plus new mounts, which is a very time consuming process. I spoke with Ken over the phone (who was very helpful) and when I took it in, we discussed what needed to be done. I needed my car before the weekend, so for them, it was record time to have the repairs done. Ken was extremely nice and very helpful in working with my mom (who lives out of state) and I about the repairs & explaining everything to us and also answering all questions. He called today to say the car was ready for pick up and asked me to go back in- in about 2 weeks just to make sure everything was tight and secure and there were no leaks. \r
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All in all, this place is great. Ken is a great, honest man who is not out to get you or take advantage of you. Just trying to get your car functioning and back on the road. You can't find better customer service like this in town!! I will be recommending him to all my friends, should they need any work done on their cars!

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These guys treat their customers with respect. They take time to discuss the problem and solution and give accurate estimates for parts and labor. \r

2
★★★★★

These guys treat their customers with respect. They take time to discuss the problem and solution and give accurate estimates for parts and labor. \r

Pros: friendly and helpful

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North Austin location, Kevin is great.\r
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I'm very skeptical when it comes to car repairs. My brother is a mechanic (lives too far away) and I run my repair issues by him before I take my car in. I called 4 repair shops and Carter's was the only one that correctly diagnosed over the phone, and the only one that was willing to physically diagnose problem without a charge. It is nice to find an auto place that is honest and doesn't add extra costs and repairs.\r
I would highly recommend and I'm willing to make a 40 min drive rather than go to someone that is closer.

2
★★★★★

North Austin location, Kevin is great.\r
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I'm very skeptical when it comes to car repairs. My brother is a mechanic (lives too far away) and I run my repair issues by him before I take my car in. I called 4 repair shops and Carter's was the only one that correctly diagnosed over the phone, and the only one that was willing to physically diagnose problem without a charge. It is nice to find an auto place that is honest and doesn't add extra costs and repairs.\r
I would highly recommend and I'm willing to make a 40 min drive rather than go to someone that is closer.

Pros: they don't overcharge

Cons: 40 min drive from me

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Last May I took my Lexus GS300 to Carters to repair an air conditioner condensate leak that was ruining my driver side carpet. They worked all day and charged me about $850. Unfortunately, the leak was not fixed and after taking it back twice more over the next few weeks, I left Austin to spend the summer in the Colorado mountains where a/c is not needed.

This May I returned to Carters and met their new manager, Ken James. He was very helpful and used the Internet to learn what others had done to solve the problem (a Lexus design flaw). He and his mechanic subsequently designed and built a tray to catch and redirect the water. They spent the better part of two days and would not accept any payment for their work. Excellent service for a very difficult problem.

2
★★★★★

Last May I took my Lexus GS300 to Carters to repair an air conditioner condensate leak that was ruining my driver side carpet. They worked all day and charged me about $850. Unfortunately, the leak was not fixed and after taking it back twice more over the next few weeks, I left Austin to spend the summer in the Colorado mountains where a/c is not needed.

This May I returned to Carters and met their new manager, Ken James. He was very helpful and used the Internet to learn what others had done to solve the problem (a Lexus design flaw). He and his mechanic subsequently designed and built a tray to catch and redirect the water. They spent the better part of two days and would not accept any payment for their work. Excellent service for a very difficult problem.

Pros: New management

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Very helpful, and they make sure to explain full problem to you. Don't make you feel like you have to fix a lot of other things like other places do. Fix you need fixed, will mention other issues they note and leave the decision making up to you.

Quick, and helpful.

2
★★★★★

Very helpful, and they make sure to explain full problem to you. Don't make you feel like you have to fix a lot of other things like other places do. Fix you need fixed, will mention other issues they note and leave the decision making up to you.

Quick, and helpful.

Pros: Honest. Quick. Informative.

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I have been to Carters before, so they were the first place I thought of when I needed help with my car. There was a terrible rattle coming out of the trunk lid, and I searched all over and could not find what was causing the rattle. I had visions of having to spend a LOT of money to get it fixed. When I got to Carters, they put a man on it within five minutes of my arrival. Right away he found what was causing the problem, fixed me up, and sent me on my way - no charge! How cool is that? Way to go Carter's.

2
★★★★★

I have been to Carters before, so they were the first place I thought of when I needed help with my car. There was a terrible rattle coming out of the trunk lid, and I searched all over and could not find what was causing the rattle. I had visions of having to spend a LOT of money to get it fixed. When I got to Carters, they put a man on it within five minutes of my arrival. Right away he found what was causing the problem, fixed me up, and sent me on my way - no charge! How cool is that? Way to go Carter's.

Pros: Go out of their way

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I have been to Carters twice now with different car problems and both times received quality service. The men that assisted me were extremely helpful and very straightforward with what I needed to have done. They let me know what services were imperative at the moment and which ones I could wait on.

Since I was watching my money carefully, I had taken my car to two different places before Carters and Carters gave me the lowest quote. Because of their valuable service and low prices, they have earned me as a return customer. I recommend Carters to anyone needing automotive work done, definitely best in Austin!

2
★★★★★

I have been to Carters twice now with different car problems and both times received quality service. The men that assisted me were extremely helpful and very straightforward with what I needed to have done. They let me know what services were imperative at the moment and which ones I could wait on.

Since I was watching my money carefully, I had taken my car to two different places before Carters and Carters gave me the lowest quote. Because of their valuable service and low prices, they have earned me as a return customer. I recommend Carters to anyone needing automotive work done, definitely best in Austin!

Pros: Honesty, Integrity, Great Service and Unbeatable Prices

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I've always done business with firestone auto in the past which has never failed to find all kinds of things wrong with my car making each bill over a thousand dollars, so when I found carter's on google and gave them a shot, I was pleasantly surprised to find a shop with honesty and integrity. I highly recommend them to anyone in need of service whether small or large, I'm referring my friends here for sure.

2
★★★★★

I've always done business with firestone auto in the past which has never failed to find all kinds of things wrong with my car making each bill over a thousand dollars, so when I found carter's on google and gave them a shot, I was pleasantly surprised to find a shop with honesty and integrity. I highly recommend them to anyone in need of service whether small or large, I'm referring my friends here for sure.

Pros: most affordable and honest shop i've dealt with

Cons: didn't have my car for a day

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In October '08, we took our '02 Mazda Tribute into Brian for transmission work. They replaced it (rebuilt?) and gave us a 3-yr/50k mile warranty on the parts and labor. Unfortunately, it did need to be worked on again - twice, actually, over the past 13 months - but Brian did that work without any issues. He is always a pleasure to deal with and I am thankful that he continues to stand behind the warranty he initially provided.

We've also taken that vehicle there for other issues (A/C, radiator, ignition coils, water pump) and they continually beat their competitors in price. Besides being fair, thanks for being someone we can trust, Brian.

Sarah Foxworth

2
★★★★★

In October '08, we took our '02 Mazda Tribute into Brian for transmission work. They replaced it (rebuilt?) and gave us a 3-yr/50k mile warranty on the parts and labor. Unfortunately, it did need to be worked on again - twice, actually, over the past 13 months - but Brian did that work without any issues. He is always a pleasure to deal with and I am thankful that he continues to stand behind the warranty he initially provided.

We've also taken that vehicle there for other issues (A/C, radiator, ignition coils, water pump) and they continually beat their competitors in price. Besides being fair, thanks for being someone we can trust, Brian.

Sarah Foxworth

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I had a non-cooling A/C. Thought I might have some huge compressor problem, but turns out I just needed a dose of freon. Brian helped me on the spot (on a hot day) and explained dual a/c versus non-dual a/c and why the passenger side was cooler than the driver's. Maybe not the most exciting info, but good to know before you or an untrustworthy mechanic works you up about something that was just as simple as a little freon recharge and a little common sense regarding A/C's.\r

2
★★★★★

I had a non-cooling A/C. Thought I might have some huge compressor problem, but turns out I just needed a dose of freon. Brian helped me on the spot (on a hot day) and explained dual a/c versus non-dual a/c and why the passenger side was cooler than the driver's. Maybe not the most exciting info, but good to know before you or an untrustworthy mechanic works you up about something that was just as simple as a little freon recharge and a little common sense regarding A/C's.\r

Pros: getting your car fixed quick by nice people

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I work as a handyman and depend on my 1986 Toyota Van Wagon to keep my business going. This particular van is very weird in terms of the engine/trans layout, and can be challenging to work on. I have had some mechanics flatly refuse to work on it.

When I had sudden transmission problems, I first went to my closest shop, Drake Automotive. Bad experience there. Upon recommendations, I drove the Van into Carter's, and Brian and his mechanics did me right. The problem turned out to be multi-fold, and I had to do without the van. It was inconvenient and frustrating to have to scramble for another work vehicle, but Brian was excellent about keeping me updated about everything that was going on.

I haven't found another shop in Austin that displays the level of honesty, responsiveness, and fairness in price that Carter's does. I will certainly be going back if any more problems arise, and I would highly recommend this shop to anyone.

2
★★★★★

I work as a handyman and depend on my 1986 Toyota Van Wagon to keep my business going. This particular van is very weird in terms of the engine/trans layout, and can be challenging to work on. I have had some mechanics flatly refuse to work on it.

When I had sudden transmission problems, I first went to my closest shop, Drake Automotive. Bad experience there. Upon recommendations, I drove the Van into Carter's, and Brian and his mechanics did me right. The problem turned out to be multi-fold, and I had to do without the van. It was inconvenient and frustrating to have to scramble for another work vehicle, but Brian was excellent about keeping me updated about everything that was going on.

I haven't found another shop in Austin that displays the level of honesty, responsiveness, and fairness in price that Carter's does. I will certainly be going back if any more problems arise, and I would highly recommend this shop to anyone.

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I took my car in for an estimate and was pleased to find out it was much less than I have been quoted by 2 other shops. Brian was extremely helpful and I was helped within seconds of arriving. The process was so simple and easy. The drop off was quick and on pickup I arrived early - and the car was ready!! The service, price and comfort that I received by not being taken advantage of will make me a lifetime customer of Carters!! Thanks guys for running such a professional business!

2
★★★★★

I took my car in for an estimate and was pleased to find out it was much less than I have been quoted by 2 other shops. Brian was extremely helpful and I was helped within seconds of arriving. The process was so simple and easy. The drop off was quick and on pickup I arrived early - and the car was ready!! The service, price and comfort that I received by not being taken advantage of will make me a lifetime customer of Carters!! Thanks guys for running such a professional business!

Pros: Quick speedy service with a smile

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I took my '99 Camry to their South Lamar shop for a transmission rebuild. I was a first time customer who decided to try Carters based on online reviews. Very happy with the result. First of all, Brian is a very nice person, who does his best to help out. I went there as a foreign student (with an accent!) who knows little about cars. Instead of taking advantage of the situation to rip me off, they were very nice and honest from the very beginning. They gave me a student discount and let me use a coupon at the same time. They finished the job in 2 days although it was thanksgiving week. The new transmission works perfectly by the way. Don't hesitate to go to Carters.

2
★★★★★

I took my '99 Camry to their South Lamar shop for a transmission rebuild. I was a first time customer who decided to try Carters based on online reviews. Very happy with the result. First of all, Brian is a very nice person, who does his best to help out. I went there as a foreign student (with an accent!) who knows little about cars. Instead of taking advantage of the situation to rip me off, they were very nice and honest from the very beginning. They gave me a student discount and let me use a coupon at the same time. They finished the job in 2 days although it was thanksgiving week. The new transmission works perfectly by the way. Don't hesitate to go to Carters.

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Took a 2000 AWD explorer in after periodically feeling like I was driving over rumble strips. I wasn't able to describe the problem or how to reproduce it very well, though, and I didn't insist on going on the initial drive with the mechanic. In the process of trying to find what I was talking about, he found that my front differential was chewing up the end of the axle and needed to be rebuilt. Upon getting the car back, I was able to trigger the ""shudder"" again and when I got back to Carter's the mechanic jumped right in with me to see what I was talking about. Fortunately I was able to get the shudder to happen again and he knew immediately that it was coming from in the transmission. When we got back, Doug gave me a very reasonable estimate for rebuilding the transmission and discounted down to that $ amount when the actual work came to a little more. So, yes, I did pay for both repairs when I was expecting one, but the prices were very reasonable, the repairs needed to be performed, and they were great folks to work with. The only thing I would do differently would be to insist on going on the initial test drive since the main shudder issue was hard to reproduce and I knew I wasn't describing it very well to them.

2
★★★★★

Took a 2000 AWD explorer in after periodically feeling like I was driving over rumble strips. I wasn't able to describe the problem or how to reproduce it very well, though, and I didn't insist on going on the initial drive with the mechanic. In the process of trying to find what I was talking about, he found that my front differential was chewing up the end of the axle and needed to be rebuilt. Upon getting the car back, I was able to trigger the ""shudder"" again and when I got back to Carter's the mechanic jumped right in with me to see what I was talking about. Fortunately I was able to get the shudder to happen again and he knew immediately that it was coming from in the transmission. When we got back, Doug gave me a very reasonable estimate for rebuilding the transmission and discounted down to that $ amount when the actual work came to a little more. So, yes, I did pay for both repairs when I was expecting one, but the prices were very reasonable, the repairs needed to be performed, and they were great folks to work with. The only thing I would do differently would be to insist on going on the initial test drive since the main shudder issue was hard to reproduce and I knew I wasn't describing it very well to them.

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I have been using Carters for more than 14 years. My truck needed a new transmission, Carters rebuilt it with all new internal parts and gave me a warranty. That was 5 years ago and 100,000 and it is still working just fine. They didn't want to replace the clutch at the time because it didn't need it. My husband agreed it didn't need to be replaced at that time but had it replaced anyway because the trans was already out. I have taken my truck back for other repairs (my truck now has 221,000 miles) and if it is a simple repairs they usually tell me if it is something that my husband can do. I trust Carters and have sent many co-workers and friends to the North Lamar Shop as well as my son. His trans was rebuilt by Carters 4 years ago and it is still working great in his 4-wheel drive. That truck has taken a beating.

2
★★★★★

I have been using Carters for more than 14 years. My truck needed a new transmission, Carters rebuilt it with all new internal parts and gave me a warranty. That was 5 years ago and 100,000 and it is still working just fine. They didn't want to replace the clutch at the time because it didn't need it. My husband agreed it didn't need to be replaced at that time but had it replaced anyway because the trans was already out. I have taken my truck back for other repairs (my truck now has 221,000 miles) and if it is a simple repairs they usually tell me if it is something that my husband can do. I trust Carters and have sent many co-workers and friends to the North Lamar Shop as well as my son. His trans was rebuilt by Carters 4 years ago and it is still working great in his 4-wheel drive. That truck has taken a beating.

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Based on the good review here, I called for an estimate for rebuilding the transmission of my Ford minivan. Doug gave me the options and price range, I was interested in the 3y / 50kmiles warranty. The estimate on the phone was detailed enough that I decided to go with them, the estimate was $1,000 lower than my regular shop at Oak Hill. Doug called me twice to update me on the actual repair and gave me option to go cheaper with less warranty. What I liked: excellent contact from the first call, provided options, price was good with warranty, I didn't have to mention the $100 coupon found on their website neither bring a copy, included towing \r
I just picked up my minivan, and I'll keep this forum up to date if I have any issue, but so far so good.\r

2
★★★★★

Based on the good review here, I called for an estimate for rebuilding the transmission of my Ford minivan. Doug gave me the options and price range, I was interested in the 3y / 50kmiles warranty. The estimate on the phone was detailed enough that I decided to go with them, the estimate was $1,000 lower than my regular shop at Oak Hill. Doug called me twice to update me on the actual repair and gave me option to go cheaper with less warranty. What I liked: excellent contact from the first call, provided options, price was good with warranty, I didn't have to mention the $100 coupon found on their website neither bring a copy, included towing \r
I just picked up my minivan, and I'll keep this forum up to date if I have any issue, but so far so good.\r

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Went there with a motor mount broken, transmission failed and leaking power steering. They fixed it for a reasonable price and now my car is doing perfectly good. Thanks to them. I felt that they were upfront and straight forward.

2
★★★★★

Went there with a motor mount broken, transmission failed and leaking power steering. They fixed it for a reasonable price and now my car is doing perfectly good. Thanks to them. I felt that they were upfront and straight forward.

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Just thought I would let y'all know about the guys at Carter's. Took my chevy truck over there because the transmission was slipping. Instead of taking me to the cleaners, they rebuilt it, good price, good warranty, and had my truck back the next day. Thats hard to beat. From the manager Darrell to the technicians, these guys treated me with respect, and kindness. I will be back for all my automotive services. Thanks guys!

2
★★★★★

Just thought I would let y'all know about the guys at Carter's. Took my chevy truck over there because the transmission was slipping. Instead of taking me to the cleaners, they rebuilt it, good price, good warranty, and had my truck back the next day. Thats hard to beat. From the manager Darrell to the technicians, these guys treated me with respect, and kindness. I will be back for all my automotive services. Thanks guys!

Pros: quality workmanship, quick turnaround

Cons: none that I can see

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My husband and I have used Carters for all of our repairs since we moved here about 10 years ago. They have always been able to fix it and never felt like they were selling us anything we didnt need. We have newer cars now but still see them for our oil changes and regular mainenance. I would recommend them to anyone.

2
★★★★★

My husband and I have used Carters for all of our repairs since we moved here about 10 years ago. They have always been able to fix it and never felt like they were selling us anything we didnt need. We have newer cars now but still see them for our oil changes and regular mainenance. I would recommend them to anyone.

Pros: Trustworthy

Cons: None

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My car's clutch gave out. I looked for a shop and Carter's said ""Carter's CLUTCH and Transmission""(south location). Turns out, both of my hydraulic cylinders had failed, and needed replacing. I had them replaced, and my father told them to ""Look over the entire rest of the car, for anything that will become a problem in the future. I don't want him driving down the road in three months and have something like this happen again."" They said it needed some new belts and whatnot(I didn't like the idea of someone else tuning up my car, but such is city life). The next day, my car started to smell of asphalt and my clutch was half-engaging and wouldn't pass 25mph in any gear, at any rpm. I told them, and they told me to get it to them when it was happening. Needless to say, this serious problem was incidental for about a month, and by the time I got it across town to them, it stopped(""doesn't seem to be anything wrong with it""). Eventually, my clutch pedal sunk to the floor on MoPac and stopped working. I got it to them and the problem had increased to loud noise, but finally, it was now a problem all the time. I took it to them, and they said, ""Oh yeah, your clutch is burned out. For sure.""\r
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CARTER'S BLOODY CLUTCHES AND TRANSMISSIONS. They didn't NOTICE that my clutch was falling apart, ""which happens a lot when you replace the cylinders on an older car""?!\r
\r
After almost a grand, I get had by people who play dumb with me. And yes, it looks to me too like all these reviews except the ones responded to were written by the staff.

0
★☆☆☆☆

My car's clutch gave out. I looked for a shop and Carter's said ""Carter's CLUTCH and Transmission""(south location). Turns out, both of my hydraulic cylinders had failed, and needed replacing. I had them replaced, and my father told them to ""Look over the entire rest of the car, for anything that will become a problem in the future. I don't want him driving down the road in three months and have something like this happen again."" They said it needed some new belts and whatnot(I didn't like the idea of someone else tuning up my car, but such is city life). The next day, my car started to smell of asphalt and my clutch was half-engaging and wouldn't pass 25mph in any gear, at any rpm. I told them, and they told me to get it to them when it was happening. Needless to say, this serious problem was incidental for about a month, and by the time I got it across town to them, it stopped(""doesn't seem to be anything wrong with it""). Eventually, my clutch pedal sunk to the floor on MoPac and stopped working. I got it to them and the problem had increased to loud noise, but finally, it was now a problem all the time. I took it to them, and they said, ""Oh yeah, your clutch is burned out. For sure.""\r
\r
CARTER'S BLOODY CLUTCHES AND TRANSMISSIONS. They didn't NOTICE that my clutch was falling apart, ""which happens a lot when you replace the cylinders on an older car""?!\r
\r
After almost a grand, I get had by people who play dumb with me. And yes, it looks to me too like all these reviews except the ones responded to were written by the staff.

Pros: They towed my car to their shop

Cons: took too long, didn't do what we asked, and then played stupid

.

Took the time to explain all repairs before they were done -- also helped me prioritize b/c there were a lot of repairs to be done. Customer service was great - gave me a ride to work when i dropped the car off. Was a little taken back by the price initially but came to find its the parts that were expensive. Took a little but longer than originally planned, but work was done well.

2
★★★★☆

Took the time to explain all repairs before they were done -- also helped me prioritize b/c there were a lot of repairs to be done. Customer service was great - gave me a ride to work when i dropped the car off. Was a little taken back by the price initially but came to find its the parts that were expensive. Took a little but longer than originally planned, but work was done well.

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I think all but two of three of the reviews here for Carters transmission are written by the business itself.

0
★☆☆☆☆

I think all but two of three of the reviews here for Carters transmission are written by the business itself.

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Took my Cavalier into Carters for their free transmission check-out because it was shifting late -- Turns out it was not a transmission problem at all -- I needed a tune-up.........badly. $200 and I was out the door -- much better than the alternative!!! Vehicle is running great!! \r
- New customer for life

2
★★★★★

Took my Cavalier into Carters for their free transmission check-out because it was shifting late -- Turns out it was not a transmission problem at all -- I needed a tune-up.........badly. $200 and I was out the door -- much better than the alternative!!! Vehicle is running great!! \r
- New customer for life

Pros: Honesty, Fair price

.

I called several places to see about getting my fuel pump replaced and they were the cheapist out of 5 other places. They did a review of what was going on and found the real problem. It was not the fuel pump at all, the chip in my key was missing. They are freindly and fair people. The online coupons help also.

2
★★★★☆

I called several places to see about getting my fuel pump replaced and they were the cheapist out of 5 other places. They did a review of what was going on and found the real problem. It was not the fuel pump at all, the chip in my key was missing. They are freindly and fair people. The online coupons help also.

.

I had a timing belt and water pump replaced. About 4 months later, the car started idling poorly and stalling. I had another mechanic look at it and he noticed that a bunch of bolts were missing and the timing belt was put on loose. Pretty shoddy work.

0
★☆☆☆☆

I had a timing belt and water pump replaced. About 4 months later, the car started idling poorly and stalling. I had another mechanic look at it and he noticed that a bunch of bolts were missing and the timing belt was put on loose. Pretty shoddy work.

.

I got my transmission rebuilt, by the South location, and I paid a little extra to get the 2 year warranty, I think it was about $100.00. The transmission failed after about 8 months, which is bad but they paid to have it towed to the North location and fixed. Not only was my bill zero, but I wasn't told that I needed other work.

2
★★★★★

I got my transmission rebuilt, by the South location, and I paid a little extra to get the 2 year warranty, I think it was about $100.00. The transmission failed after about 8 months, which is bad but they paid to have it towed to the North location and fixed. Not only was my bill zero, but I wasn't told that I needed other work.

.

Thanks for the Caravan transmission. Good work and good price and I trust you will be here for the radiator and A/C service when I need it.\r
Thanks again for a good quick trannie and drive axle.\r
\r
Bobby B.

2
★★★★★

Thanks for the Caravan transmission. Good work and good price and I trust you will be here for the radiator and A/C service when I need it.\r
Thanks again for a good quick trannie and drive axle.\r
\r
Bobby B.

.

I usually take my BMW to the dealer in town because I have had bad experiences elsewhere with my repairs. After finding out that the BMW dealer is no more trustworthy than anywhere else, and in most cases actually worse, I looked online and was lucky enough to find an honest mechanic QUALIFIED to work on my car. The vehicle would intermittently stall in the morning -- probably three times a week -- and it was just becoming an undependable vehicle and a great annoyance. Carters was able to pinpoint the problem in the matter of a half hour and got me back on the road the next day for much less than the dealer charged. They proved the value of a knowledgable mechanic in the first experience, definitely worth a try.

2
★★★★★

I usually take my BMW to the dealer in town because I have had bad experiences elsewhere with my repairs. After finding out that the BMW dealer is no more trustworthy than anywhere else, and in most cases actually worse, I looked online and was lucky enough to find an honest mechanic QUALIFIED to work on my car. The vehicle would intermittently stall in the morning -- probably three times a week -- and it was just becoming an undependable vehicle and a great annoyance. Carters was able to pinpoint the problem in the matter of a half hour and got me back on the road the next day for much less than the dealer charged. They proved the value of a knowledgable mechanic in the first experience, definitely worth a try.

.

I took my Volkswagen to Carters on Monday after having taken it to two ""VW specialists"" already that couldn't find the problem. The Jetta had a strange noise coming from under the hood and didnt have the same acceleration that it usually had. I was told that it may take a few hours to find but if I could leave it they would call me with the diagnosis that afternoon. Within an hour and a half they had found the problem; it was a vacuum leak and were able to fix it within the day and only cost $165. Its hard to find a mechanic to work on European cars - believe me - I've tried. I am happy I found Carters and will continue to use them in the future.

2
★★★★★

I took my Volkswagen to Carters on Monday after having taken it to two ""VW specialists"" already that couldn't find the problem. The Jetta had a strange noise coming from under the hood and didnt have the same acceleration that it usually had. I was told that it may take a few hours to find but if I could leave it they would call me with the diagnosis that afternoon. Within an hour and a half they had found the problem; it was a vacuum leak and were able to fix it within the day and only cost $165. Its hard to find a mechanic to work on European cars - believe me - I've tried. I am happy I found Carters and will continue to use them in the future.

.

DO NOT GO SEE the North Lamar location of Carters. Things started when the South Austin location was called to inquire about a car that wouldnt start. They referred to the North Lamar location, and said that towing (local) would be free and $45.00 if it was out of the local area. That was acceptable, so the car was towed there. The North Lamar Location called and said that they would need to replace the battery, and that they would need the new battery on the car to test the charging system to see if that was the problem.\r
They installed a $90.00 'warehouse brand' battery on the car. (was told they did not know who the actual manufacturer was by Oscar the guy that was in charge there) The cost of the battery was never mentioned to us. They also tried to charge a $65.00 towing fee, claiming that they had a different policy on tow pricing than the South Austin location. Oscar used the analogy that if you went to gas stations they charged different prices for gas at different stations. I am not sure how that relates but ok. Oscar, also told us that the Alternator was OVERCHARGING at 14.0 volts and that it should be replaced to the cost of 350.00. \r
\r
First of all.. the alternator's acceptable charge range is 13.5-15.0volts. over 15.0 volts and you have an over charging alternator. I had them put the battery back on the car, and picked up a $59.99 Duralast with a longer and better warranty. The North Lamar location wanted to charge us an additional $25.00 in labor to put the old battery back on. Oscar claimed he told us that he was going to charge that on the phone. And no he had only said we would have to pay the labor he already incurred putting the new one on and testing the system.\r
\r
He removed the double charge on labor and knocked the tow fee to $50.00.\r
We the battery in 5 minutes in their parking lot. Then took the car to AutoZone and\r
they said the Alternator WAS WORKING PERFECTLY.\r
\r
DO NOT TRUST THE N. LAMAR CARTER's SHADY!!!

0
★☆☆☆☆

DO NOT GO SEE the North Lamar location of Carters. Things started when the South Austin location was called to inquire about a car that wouldnt start. They referred to the North Lamar location, and said that towing (local) would be free and $45.00 if it was out of the local area. That was acceptable, so the car was towed there. The North Lamar Location called and said that they would need to replace the battery, and that they would need the new battery on the car to test the charging system to see if that was the problem.\r
They installed a $90.00 'warehouse brand' battery on the car. (was told they did not know who the actual manufacturer was by Oscar the guy that was in charge there) The cost of the battery was never mentioned to us. They also tried to charge a $65.00 towing fee, claiming that they had a different policy on tow pricing than the South Austin location. Oscar used the analogy that if you went to gas stations they charged different prices for gas at different stations. I am not sure how that relates but ok. Oscar, also told us that the Alternator was OVERCHARGING at 14.0 volts and that it should be replaced to the cost of 350.00. \r
\r
First of all.. the alternator's acceptable charge range is 13.5-15.0volts. over 15.0 volts and you have an over charging alternator. I had them put the battery back on the car, and picked up a $59.99 Duralast with a longer and better warranty. The North Lamar location wanted to charge us an additional $25.00 in labor to put the old battery back on. Oscar claimed he told us that he was going to charge that on the phone. And no he had only said we would have to pay the labor he already incurred putting the new one on and testing the system.\r
\r
He removed the double charge on labor and knocked the tow fee to $50.00.\r
We the battery in 5 minutes in their parking lot. Then took the car to AutoZone and\r
they said the Alternator WAS WORKING PERFECTLY.\r
\r
DO NOT TRUST THE N. LAMAR CARTER's SHADY!!!

.

Carters,\r
Thank you so much! I came down here (to Austin) and didn't know any mechanics, but I'm so glad I found a place that is honest and trustworthy. Even when I had to bring it back, you were determined to find the problem and help me choose the best (affordable) option to fix it.\r
\r

2
★★★★★

Carters,\r
Thank you so much! I came down here (to Austin) and didn't know any mechanics, but I'm so glad I found a place that is honest and trustworthy. Even when I had to bring it back, you were determined to find the problem and help me choose the best (affordable) option to fix it.\r
\r

.

Been using these guys for about three years now. Couldnt be happier with them. Always fair and quick. The manager, Doug, is a good guy and will treat you right. I have had them fix everything from electrical problems to my transmission and radiator, and they have always done a good job. I highly recommend them.

2
★★★★★

Been using these guys for about three years now. Couldnt be happier with them. Always fair and quick. The manager, Doug, is a good guy and will treat you right. I have had them fix everything from electrical problems to my transmission and radiator, and they have always done a good job. I highly recommend them.

Pros: Everything

.

I took my 2003 Explorer in for a brake estimate to one of the chain repair shops offering a $100 brake service and as always, they recommended repairs that totalled $540. Carters offered a free brake inspection and was able to fit me into the schedule within an hour. They took the time to explain the problem and show it to me. The vehicle didnt even need half of the brake parts recommended by the first repair shop! They did front and rear brakes for half the cost and it is working great! I am happy I found my new repair facility!

2
★★★★★

I took my 2003 Explorer in for a brake estimate to one of the chain repair shops offering a $100 brake service and as always, they recommended repairs that totalled $540. Carters offered a free brake inspection and was able to fit me into the schedule within an hour. They took the time to explain the problem and show it to me. The vehicle didnt even need half of the brake parts recommended by the first repair shop! They did front and rear brakes for half the cost and it is working great! I am happy I found my new repair facility!

Pros: Staff was very professional and helpful

Cons: Wish I would have found them sooner

.

Thank you so much for your honest, dependable work. Transmission is working great now! I will definitely come back with any other problems I have with my car.

2
★★★★★

Thank you so much for your honest, dependable work. Transmission is working great now! I will definitely come back with any other problems I have with my car.

.

Being a women, I appreciate a mechanic who will take the time to explain the problem my car is having. Thank you for your professionalism, honesty, and the quickness in which you were able to get me back on the road!

2
★★★★★

Being a women, I appreciate a mechanic who will take the time to explain the problem my car is having. Thank you for your professionalism, honesty, and the quickness in which you were able to get me back on the road!

.

I wanted to thank you for your honesty and professionalism. I could have gone elsewhere and been charged much more. I know where I am taking my business.

2
★★★★★

I wanted to thank you for your honesty and professionalism. I could have gone elsewhere and been charged much more. I know where I am taking my business.

Message from Carters Air Conditioning & Automotive Services

With over 60 years in business, Carters has the experience, reputation, and professionalism to accomodate all customers, whatever their automotive needs may be. Carters takes pride in its work and integrity and will never recommend unnecessary repairs. Carters values its relationships with its customers more than anything.

At Carters, we pride ourselves in staying up to date on all technical classes and qualifications. Carters has been a long-standing member of ATSG (Automatic Transmission Service Group), the premier training company in the business, and attains yearly certifications from ATSG. There is not a transmission that we cannot fix.

In addition to our transmission repairs, Carters will perform any repair or maintenance procedure. From simple oil changes to the most complex engine performance problems, Carters can accurately diagnose and repair all problems. The first hour of diagnostic is FREE for all repairs. Visit www.carterstrans.com for additional coupons!!!

More about Carters Air Conditioning & Automotive Services

Specialize in all transmission and automotive air conditioning repairs. Perform all repairs on all makes and models. From the simplest oil change to the most complex automatic transmission, Carters can accurately diagnose and repair all problems.

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Full-service auto repair since 1946, plus emissions testing and free check engine light testing; nationwide warranty, financing available.

 

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