Rooms to Go

If I was Cindy I would take my name away from these folks. Bad service. I had three deliveries. First one WRONG second one WRONG. Finally I waited on a Saturday with the window from 8:00AM to 10.PM. The stuffing is coming out of the pillows on my sofa. $1900. Money badly spent.

The people here who give the company 5 stars complimenting the sale person's eagerness to help are simply kidding themselves.... these people work on commission, try talking to them after you've bought their stuff and padded their wallets. This company sucks, the quality of their furniture is absolutely terrible. I bought the Cindy Crawford bedroom suite from them for about 2k .... The quality is so bad. The wood veneer has already started to peel and the bed was so hard to even put together. I then called the customer service line 4 times ( they hung up on me 3 times) and they finally told me that I could not return my bed and get my cash back, and only pick out another piece of junk from that store..Its too bad I learnt the costly way, but if I can stop somebody else from making the same mistake it might be worth it.

I bought a sectional from rooms to go florida and everything was perfect until our son waas born I was pregnant at the time we bought them so we bought the so called protection plan without papers.
MISTAKE.
I called a year ago for a claim on my sectional and ottoman, a year later someone come to tell me they can clean and that they couldn't do nothing because they didnt stain the couch with so many water stains (something they state in the protection plan they clean)
I lost more than a hundred dollars on this and my couchs will never be cleaned.
IM GONNA TAKE SOME LEGAL ACTIONS IF YOU WANT TO UNITE IN THE ACTION AGAINST ROOMS TO GO PLEASE SEND MAIL AT ECOMODELAGENCY@YAHOO.COM

My husband and I purchased a Cindy Crawford bedroom suite and a pub style dining table from Rooms To Go about 6 months ago. We have already had to have 2 of the bar stools repaired because the rungs cracked or completely broke off and then just the other day I noticed that the wood veneer, yes I paid 2000.00 for veneer, on the bed side rails is starting to peel off. When I paid that much for the bedroom suit, I just assumed that I was getting wood. Silly me. I will not EVER buy another piece of furniture for ROOMS TO GO. Don't be fished in buy their good deals, Buyer Beware!

I bought my first new furniture at Rooms to Go recently. Until now hand-me downs and craigslist was the decor theme I had going in my home. Inspite of hearing a lot of negative comments about quality and customer service, I still wanted to check out the store.
At Rooms to Go I was helped immediately and there was someone available to answer every question I had about making a purchase. I later learned that the sales staff works on commission, which explains their eagerness to "help" me purchase something.
I bought a leather sectional that came in a package with tables and lamps. It was cheaper than buying piece by piece. I was told to buy a leather protection package that I later asked to get in writing. It only covers food and beverage spills for 3 years, but it gives you cleaner and conditioner for life. This part was somewhat confusing and a demonstration cleared up some questions. (Also getting the certificate in writing). The plan was also inexpensive $70 for the sectional.
I paid cash, but the saleslady was trying to get me to sign up for a Rooms to Go card but I declined. There was no discount for cash.
I planned to wait at home all day on my day off for the delivery, but they showed within the timeframe. They didn't put together my end tables and I didn't have the proper tool so that sucked. I had my brother come over and do it for me.
They young lady also showed me an inexpensive mattress that would have been a great excuse to sign up for the credit card, but I held off on that until I do some more research.
Overall, I was pleased with my product and the service exceeded my low expectations.

My mother and sister purchase items from Rooms to Go from two different stores in two different states. Dinning room chairs are less then 3months old and began to come a loose at the seams. No wood screws or screws of an kind, just glue. The dens set was in on color in the store and another was delivered. Half of the Wood on the soft was finished. They sent three sofa set before we were told it didn't come in green. They offered us a $75.00 in store purchase which took 2 hours because someone had used the voucher. They didn't know who or when or how. After picking out an over priced silk plant they said we had to pay the taxes. This took another 30 minutes to figure out. Again, the voucher disappeared and we were back to square. I took my check for the taxes back and walked out. Outside the store I was amazed by the number of customers complaining about the trash they are selling and the NASTY WAY YOU ARE TREATED BY THE CORPORATE OFFICE. P.S. The chair in the den is coming a loose at the back, called "Ms Sherry" at corporate who pretty much told my elderly mom to take a hike. So sad too bad we have your money now get lost. They don't care as the sale people informed me they are making so much money from the hurricanes they could care less how an individual feels. Look on the back of your receipt in small print YOU CAN NEVER RETURN ANYTHING. YOU CAN ONLY PICK OUT ANOTHER PIECE OF TRASH.

I bought a sofa set at Rooms to go and the seat cushions are JUNK. From what I understand they have changed the company that makes their furniture. The company makes it for a cheaper price so they get a bigger profit and the quality has gone WAY down. The repairs guys that have come to my house about the problem have said that it is becoming more common that the cushions are not lasting with normal use. Imagine my surpise when the cushions look old and flat after ONE MONTH of use. Niether my husband nor I are over 190 lbs. And we don't have older kids, only a six month old! So it is not like we have over used or abused the sofas. The customer service deparment is beyond bad. You get different anwsers from different people. And the supervisers are WORST, very bad attitudes. I will say they were nice enough to send new cushions for my sofa and loveseat, even though they are the SAME type of cushions and only look nice for a month. I have picture to prove it. But they call it wear and the warranty doesn't cover wear, whether it has been in your house for a day or 10 months. The quality of the cushions core is that of a dog bed only about an 1 1/2 inches thicker. So before you buy at Rooms to Go sit on your dog's bed and see if you would like that on your sofa after a month of use.

The short of is is Rooms to Go statement is after the furniture is in your house its yours! They don't care if your happy with it or if it works or looks good as long as they have your money. And the sales people will say what they have to to get a sale...

Before getting married recently, I needed to get a new larger bed. Me and my soon-to-be wife went around to several furniture stores looking for a good deal and something that fit our style. After going to some fancy places (with fancy prices), we finally found a bed we liked at Rooms To Go. And the price was great! They offer discounts for buying more than just the bed, so we got a Bureau and Mirror for $100 less than buying all the pieces seperately. We needed a mattress too, and we ended up getting one from Rooms To Go since they had better prices than even the big mattress "discount" stores.

The only problems I have with Rooms To Go are pretty minor. All the salesmen work on commission, so if you like looking around by yourself, be prepared to turn down salespeople for help every few minutes. If you need help, don't worry, you'll get it real quick. If you find one you like, get a card and tell the rest of the salespeople that you're with him. Then ask for him when you're ready to buy.

Also, the delivery schedule was a little annoying, although it worked out well for me. You can schedule a time during the week to have your furniture dropped off, but if you want it on Saturday, be prepared to sit at home all day. They can't schedule specific delivery times on Saturday since they have so many that day. I guess I got lucky, because my stuff came before 10 am. The delivery guys were great! They LITERALLY jogged the bed and Bureau from the truck to my door. I've never seen movers go so quickly, but once inside, they were very careful. They got everything set up exactly where I wanted it, and then ran off to their next delivery.

Overall, I was very happy with everything from Rooms To Go. I'd recommend it to anyone looking for furniture, and if it's been a while since you've been there, you should go back, since they get new stuff in all the time!

PROS: Great Prices, good service
CONS: Lots of Salespeople looking for commission

People seem to be really happy and extremely helpful. If they see a customer standing around they always come up to you and make sure you are being helped.

Since moving into a larger home we have used Rooms To Go for almost all of our new furniture needs. The service had been excellent and we have been very satisfied with the quality of the furniture. They have a great selection of contemporary furniture at great prices. Delivery has always been on time and hassle free.

this is my absolute favorite furniture store as it has everything i could ever ask for i will continue to shop here for my furniture needs. i will shop this store. i love it. they treat each customer with respect and always try to find you the best furniture to fit your needs. i can always get the lowest prices

here.

We purchased a sofa/loveseat combination a year ago along with a fabric protection plan. I very specifically asked the salesperson if the plan covered vomit , pee and other kiddie accidents as I had an almost 2 year old at the time. He assured me that it did. When my daughter had an accident on the couch, I called the number for the fabric protection plan (he had not given us any specific paperwork) and was told that in fact urine was not covered. and neither was vomit. Only food and drink spills. I called to speak to the manager on numerous occasions and was never able to speak to him in person. I would get messages from whoever answered the phone that there wasn't anything that they could do about it and that the salesperson would never have told me such a thing. To add insult to injury, the sofas are now squeaky and the pillows are flat after only a year and need to be replaced.