Holle Michelle - Victory Medical & Family Care

I've been going to Victory Med for a few years now ONLY because Rufus Tanner is an excellent PA, and the only reason they're getting 2 stars from me. Nothing but great things to say about him: hes all ears, doesnt downplay symptoms, and addresses everything very thoroughly and thoughtfully..However, Ive had several unpleasant experiences with the nurses and other staff, one incident having happened this morning

Ive had a persistent cough, a sore throat, and aching ears for a couple of months now, so I made an appointment to see Rufus Tanner this morning. The nurse who led me back seemed to be in a fowl mood to begin with. Hadnt even put down my purse and coat when she started asking me what I was there for in a very abrupt and hurried tone. Pretty sure that I was the only patient in there, so there was no reason to rush me or my assessment, and I wouldve appreciated a couple of seconds to sit down and collect my thoughts, since I didnt feel so well.

Was in the middle of explaining the duration of the cough and sore throat when she interrupted me and decisively said that if Id had a cough for that long, then it was probably allergies. I was taken aback, wondering why a nurse was even attempting to diagnose my symptoms, and figured it was just safer to quit trying to tell her what was wrong with me and wait for Rufus. Then she told me to open my mouth so she could swab my throat (so Im going to have to pay for a test that I didnt want, and didnt think I needed, and which was taken without the doctors orders).

Ive had many, many strep tests in my lifetime, and they're far from pleasant, but this was absolutely the worst. She was extremely rough and was literally yelling at me to keep my tongue down the whole time, which I was trying very hard to do without gagging. She was so aggressive with the swab that I seriously considered pushing her hand away from my mouth and telling her to leave me alone immediately. If only for the sake of closure, I wanted to address the issue with her right then, but decided that confrontation wasn't going to fix the problem, and that Id speak with a nurse supervisor later.

Rufus was great, as usual, and addressed everything medically that I needed to speak with him about.For the record, I have an ear infection, irritated breathing passages, and post-nasal drip, which are causing the cough and sore throat. NOT an allergy issue.

In addition to my encounter today, Ive had problems with other nurses before, and had an issue last week with the accounting jerk regarding misinformation given to me by a nurse about some testing. Theyre all pretty rude, and it makes me dread going to the doctor more than I do to begin with. I want to continue seeing Rufus Tanner, but not at the expense of being hassled and yelled at (and now I can add being physically mistreated to the list of bad experiences).

Im writing a letter to address my complaints, and was told that it would be directed to the head of the practice. Seriously doubt itll get to him, or that hed care to address anything. He obviously lets his nurses and staff run amuck with their poor attitudes and behavior, so I hold little hope to anything being righted.

If you feel like dealing with rude staff and rolling the dice regarding the attitude of the nurses, then I'd go to Victory ONLY to see Rufus Tanner. Otherwise, stay far, far away.

Pros: Rufus Tanner, and him ONLY

Cons: rude, abrasive staff and nurses

i went to victory medical for a very big problem i was having. Comming into the clinic the receeptionist were ok trying to help me out seeing that my doctor was running 2 hours behind. Well it still took me about 3 hours to get back. being seen by the doctor was not a very good experience it was of no help to me and didnt answerany of my questions. i talked to a Michelle Holle to try anrs eated d fix my problem with the charges and the way i was treated there in the clinic and she came off as a smart mouth and seemed like she didnt care much to what i had to say or the way this horrible clinc treated there patients. She was the worst practice administrator ever no help at all. I DO NOT RECOMMEND ANYONE TO THIS CLINIC F YOU ARE LOOKING FOR GOOD HEALTH CARE SERVICE. Overall this was the worst clnic the worst service ever

Cons: everything about this place was horrible

I was referred to this doctor by a friend who was happy with the doctor. Her daughter-in-law did not like the doctor, though; she felt she had been treated in a very condescending manner. I got great service when the doctor was in her previous location, including referral to a specialist who possibly saved my life. However, the staff at the new location is just as described in previous reviews: totally incompetent. I once left a message for her assistant, and he never bothered to return my call. I went in for a physical 2 years ago. I was extremely upset, as my significant other had just gone to the hospital with a heart issue. Upon arriving at the doctor's office, I was told the doctor had an emergency, and they didn't know when she would be able to see me. I would have rescheduled, but I really needed the lab work done so I could get some maintenance meds refilled. I had to wait well over an hour to see the doctor. When she finally entered the exam room, I was on my cell phone, checking on my boyfriend; she got upset about that. She got even madder when I complained about her assistant not returning my call. The day of my physical, this same assistant was supposed to have arranged for me to have my routine lab work done at a local lab. I asked for the referral in writing, but he refused, stating that the referral would be on the computer. When I went to the lab--which was several days later--there was no record. This was a Saturday morning. Dr. Chanda-Kim was not in her office, but fortunately, there was a doctor working in the clinic that morning. I still had to wait another 30 minutes or so while the lab staff confirmed the order for the lab work. A few days later, the assistant left me a message on my home phone about my lab work being OK, so I didn't need anything else. I had to call back and remind him I had had the lab work done so I could get my meds refilled! Then Dr. Chanda-Kim dropped ME because I was "rude" to her staff (!).

Pros: none

Cons: staff

Extremely disappointed with Dr. Chanda-Kim's staff, due to their lack of knowledge and lack of empathy. Each time I go in, they seem to be more interested in chatting than helping a patient. Victoria is so rude, and very unempathatic. I can't believe she works in the medical industry, because she lacks any sort of emotion towards the patients.

I will start by saying that my husband and I had a physical with Dr. Chanda-Kim, and she was great. She listens thoroughly, and seems to really care. However, it took her over 1 month to get us our results back from our tests and physical. I thought she had forgotten us.

Besides Dr. Chanda-Kim being nice and knowledgable, that is the ONLY highlight to her office. Her staff is rude, insensitive, slow, and gives you the wrong directions.

For ex, I wanted a pregnancy bld test. I called at 9:00 a.m., and they said come on in. I get there, and they don't know what I am talking about. Then they say, "Oh, you belong on the second floor, bec that is where they are doing bld tests today." So I go downstairs to the 2nd floor, and then they are confused. They ask, "Who sent you? And what do you need?....Oh, you need to go to the first floor."

As I am signing in on the first floor, they tell me, "It could be a week or it could be 4 days." I said, "ok, I guess you will call me when you get the results?" Then they say, "No, you must set an appt, & come in again." I asked why they can't just call me and say "yes or no". How hard can a pregnancy bld test be?Pregnancy is not a death sentence, esp. when you are wanting it finally at the age of 36. I just need a phone call saying "yes or no". I told them that I would be out of state visiting in-laws for the week, so I just said, "Never mind....I will continue to urinate on a stick instead."

I am changing family doctors, bec my husband and I just feel that they are very incompetent. That is the last thing a person wants from a doctor and her staff.

Pros: parking is easy, and Dr. Chanda-Kim seems knowledgable

Cons: Her staff is just awful....very rude and slow. They continue to give me the wrong answers, and lead me on a wild goose chase when trying to get the appropriate medical care.

I saw Dr. Chanda-Kim a couple years at her old location ago when I first developed alopecia areata, an emotionally difficult autoimmune syndrome in which patches of hair suddenly fall out. I was otherwise healthy, in my early 20's, and cycling and jogging regularly. Dr. Chanda-Kim was very patient and comforting and recommended an equally excellent specialist for treatment.

I recently visited Dr. CK at the Victory Medical Center. When I called to make the appointment, the secretary/staff LVN was extremely short and, even after I said that one of my concerns was alopecia, she replied in a very irritated and rude tone, "I asked you WHAT your condition was." She obviously did not know what alopecia areata was, but her response wasn't warranted. Still, I passed it off as someone having a bad day.

Dr. CK was again extremely comforting and thorough in her assessment of my symptoms and considered the many possible problems, arranging for several short notice lab appointments, with stat results delivered to the office in less than 24 hours.

Then she had the staff nurse take my bld. The staff nurse ,Victoria, came into the room, did not smile or try to make conversation, and simply said, "Lie down." I laughed and explained that I get a bit uncomfortable when my bld is drawn. She responded, "Well, don't do that," in an irritated voice, and went on further to say, "It hurts even worse than it usually does if you move or tense up, so don't." Still absolutely no smile or sense of warmth whatsoever.

I understand that I am a grown woman, 26 years old, and I don't expect a stuffed animal when my bld is being drawn. But Victoria was so rude that I did not let her draw my bld and instead went to a local lab where the people were much nicer.

All the results were sent to Dr. CK and Victoria called me saying "Everything is normal." I didn't really trust her, so I called to speak directly to Dr. CK, who told me that there, in fact, were matters of concern.

Pros: Excellent, thorough, kind, professional doctor.

Cons: Rude staff. Unreliable in communicating lab results.

My company recently changed health insurance, so I left my awesome PCP and had to go on a hunt to find a new one, and I admit I was not feeling hopeful about it. Well, a friend told me about Dr. Chanda-Kim, and I made an appointment to see her. Let me say this, I have a lot of health conditions going on, and I am VERY picky about doctors, but Dr. Chanda-Kim EXCEEDED my expectations. She is incredibly thorough, definitely is patient and listens well, and addresses everything, and doesn't hesitate to refer to specialists when necessary. I truly recommend her to anyone looking for a new doctor!

Dr. Mousumi Chanda-Kim. She's pretty awesome. I've sent a few folks to her that just love her and have recommended her to their friends, as well. She's very thorough and listens to everything you have to say (and addresses them) so you're not rushed in and out. Very knowledgable doc.

Pros: Great doc

Cons: none