Auto Glass, Business Services, Other Nonresidential Construction, Building Materials, Glass
Store Fronts, Window Replacement, Mirrors
No showed for appointment, blamed customer, rude
by Mike2029
Talked with the company earlier in the week, received quote, scheduled appointment, and identified the installer, but they never showed up. I called 30 minutes after scheduled appointment time passed and was treated rudely. They said they had no record of my call but did not deny that I had an appointment when I told them the name of the installer that they schedule to come out. They offered me no options for getting my window replaced and seemed put out that I was upset about taking a day off to meet their installer. I cannot recommend using a company that blames the customer for their mistakes
Cons: Didnt keep appointment and had horrible customer service
Posted 08/26/09
Great customer service
by rosie111
Thank you Texas Mirrors and Doors for helping us out when our windows blew out due to the storm. The response to me as well as our neighbors was fantastic. When people go out of their way to help out is makes me think there is something good out here. The men working for your company were very nice and worked long hours for a fraction of what we were expecting. We here the horror stories and the team at your company was great. I would and will encourage people to use Texas Mirror and Doors for all their needs.
Two of our elderly neighbors had windows done for nothing...... in my book that is unheard of these days. The owner himself came out and fixed two of them and had a balance of zero dollars for them on this job.
This is not normal hope you all take the time to have them help you out
I will use them on our shower door job and im sure they will do it right.
Rosie
Pros: great customer service and helpful
Posted 05/16/08
