Pump It Up

★★★★☆
  • 1120 Eden Rd 102

    Arlington, TX 76001

    Map & Directions
  • 817-845-9869

4.0 18
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I love this place so much. Every party we have been to has been professionally handled by staff members who really seem to care about the kids. We go to their pop in play time a lot, and they always treat my 4 year old like he is family. The place is clean and always has staff making sure the kids are playing safely. It is nice and cool in the summer too, which makes it a great place to spend an afternoon. My son will have his next party at pump it up! I cannot say enough nice things about the place!

5
★★★★★

I love this place so much. Every party we have been to has been professionally handled by staff members who really seem to care about the kids. We go to their pop in play time a lot, and they always treat my 4 year old like he is family. The place is clean and always has staff making sure the kids are playing safely. It is nice and cool in the summer too, which makes it a great place to spend an afternoon. My son will have his next party at pump it up! I cannot say enough nice things about the place!

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.

Worst birthday experience ever, they rushed everyone through everything because it seemed that they had overscheduled partys. When they brought me into the party room they informed me that we would not have time to open presents, and I agreed. Then they rushed to feed the kids, no one was done with the first slice before they rushed us to sing happy birthday. They immediately took the cake, not giving us a few seconds to take pictures and started cutting it in a hurry, they destroyed the cake. They did not cut the cake in correct proportions and were in such a rush that they did not care what the slices came out like, very sloppy!! They made my guest feel very uncomfortable, and that was very embarrassing for us all. They rushed everyone out, and even came in the party room and yelled out "I need the host family and guest out" how rude and embarrassing!!!! And on top of everything they charged me $50 for extra time, time that I was not aware of. The party ended at 6:45 and by 7 everyone was making their way out, really $50 for 15 minutes, 15 minutes that we used to gather and clean up is just ridiculous!! Never again, my friend informed me that there is a place at the Parks mall in Arlington that is very similar, and the staff are much more polite and understanding, I will definitely try there next time.

1
★☆☆☆☆

Worst birthday experience ever, they rushed everyone through everything because it seemed that they had overscheduled partys. When they brought me into the party room they informed me that we would not have time to open presents, and I agreed. Then they rushed to feed the kids, no one was done with the first slice before they rushed us to sing happy birthday. They immediately took the cake, not giving us a few seconds to take pictures and started cutting it in a hurry, they destroyed the cake. They did not cut the cake in correct proportions and were in such a rush that they did not care what the slices came out like, very sloppy!! They made my guest feel very uncomfortable, and that was very embarrassing for us all. They rushed everyone out, and even came in the party room and yelled out "I need the host family and guest out" how rude and embarrassing!!!! And on top of everything they charged me $50 for extra time, time that I was not aware of. The party ended at 6:45 and by 7 everyone was making their way out, really $50 for 15 minutes, 15 minutes that we used to gather and clean up is just ridiculous!! Never again, my friend informed me that there is a place at the Parks mall in Arlington that is very similar, and the staff are much more polite and understanding, I will definitely try there next time.

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Worst birthday experience ever, they rushed everyone through everything because it seemed that they had overscheduled partys. When they brought me into the party room they informed me that we would not have time to open presents, and I

3
★★★★★

Worst birthday experience ever, they rushed everyone through everything because it seemed that they had overscheduled partys. When they brought me into the party room they informed me that we would not have time to open presents, and I

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Definitely the worst Pump It Up I have ever been to. I worked at the Coppell location in the past, and the way we were treated at my friend's party in Arlington was horrid. They claimed that the awful smell in the party room was from a fruit tray which she brought in, but there is no way that a dirty diaper smell would be coming from a fruit tray! When confronted about it, the manager first told us that there was no smell and then started blaming the other items which the mother had brought in. A letter was written to the owner, informing them about the situation and they also responded with "We had back to back parties all day so that room was constantly in use. The party room smelled fine for the party immediately before the party you attended. After the staff brought in the items and coolers for the party you attended, the room began smelling bad." The owner was not at the location at the time of the party, so how would they even know this? I will NEVER take my son here again! I'd rather drive an extra 20 minutes to receive EXCELLENT service, than go here and be treated so POORLY!

1
★☆☆☆☆

Definitely the worst Pump It Up I have ever been to. I worked at the Coppell location in the past, and the way we were treated at my friend's party in Arlington was horrid. They claimed that the awful smell in the party room was from a fruit tray which she brought in, but there is no way that a dirty diaper smell would be coming from a fruit tray! When confronted about it, the manager first told us that there was no smell and then started blaming the other items which the mother had brought in. A letter was written to the owner, informing them about the situation and they also responded with "We had back to back parties all day so that room was constantly in use. The party room smelled fine for the party immediately before the party you attended. After the staff brought in the items and coolers for the party you attended, the room began smelling bad." The owner was not at the location at the time of the party, so how would they even know this? I will NEVER take my son here again! I'd rather drive an extra 20 minutes to receive EXCELLENT service, than go here and be treated so POORLY!

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1 out of 2 people found this review helpful.

Business Response:

We are sorry that you were disappointed with the party you attended recently at our location. As clarification, however, here is the additional quote from the owner??s letter to you. ??The staff thoroughly cleaned the trash can and the nearby bathrooms, but that didn??t help the smell in the room. Right after your party left, the room began smelling better, and was fine for the next party. I am so sorry that the staff could not isolate the smell and do something about it. I am also sorry that the party experience was not up to your (and our) expectations. I hope that you will use the enclosed Pop-in Play passes to come back and give us another chance.
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Definitely the worst Pump It Up I have ever been to. I worked at the Coppell location in the past, and the way we were treated at my friend's party in Arlington was horrid. They claimed that the awful smell in the party room was from a

3
★★★★★

Definitely the worst Pump It Up I have ever been to. I worked at the Coppell location in the past, and the way we were treated at my friend's party in Arlington was horrid. They claimed that the awful smell in the party room was from a

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This location got a new owner in January of 2011. We Replaced all the slide covers and got some new equipment. We also added parents areas and restaffed. We try to remain diligent about the condition of the equipment, but if you notice any issues please let us know and we will do our best to fix it. Come check out our newly remodeled facility!

5
★★★★★

This location got a new owner in January of 2011. We Replaced all the slide covers and got some new equipment. We also added parents areas and restaffed. We try to remain diligent about the condition of the equipment, but if you notice any issues please let us know and we will do our best to fix it. Come check out our newly remodeled facility!

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.

Their bounce units are in horrible horrible condition! I rent bounce houses all the time but these have holes all over the units where kids can get their whole leg stuck in. Most of the units were so bad it doesn't stay inflated and starts collapsing on the children.
The owner must be extremely cheap without a care for safety and it looks like this has been ongoing for years or something considering how old the stuff looks. Pump it Up doesn't check up on franchisees ever?
I heard this same location owns several other ones in the area. I must say I will not be returning and will warn all my friends and loved ones to stay away if they love their children!

1
★☆☆☆☆

Their bounce units are in horrible horrible condition! I rent bounce houses all the time but these have holes all over the units where kids can get their whole leg stuck in. Most of the units were so bad it doesn't stay inflated and starts collapsing on the children.
The owner must be extremely cheap without a care for safety and it looks like this has been ongoing for years or something considering how old the stuff looks. Pump it Up doesn't check up on franchisees ever?
I heard this same location owns several other ones in the area. I must say I will not be returning and will warn all my friends and loved ones to stay away if they love their children!

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Business Response:

This location got a new owner in January of 2011. We Replaced all the slide covers and got some new equipment. We also added parents areas and restaffed. We try to remain diligent about the condition of the equipment, but if you notice any issues please let us know and we will do our best to fix it. Come check out our newly remodeled facility!
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it was a good place to have a birthday party for my niece but the staff there was inappropriate! One of the staff members gave my husband her number and that is not good work ethics. At a kids birthday party i should not have to worry about the staff hitting on my husband they should be doing thier job!

2
★★☆☆☆

it was a good place to have a birthday party for my niece but the staff there was inappropriate! One of the staff members gave my husband her number and that is not good work ethics. At a kids birthday party i should not have to worry about the staff hitting on my husband they should be doing thier job!

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Business Response:

This location got a new owner in January of 2011. We Replaced all the slide covers and got some new equipment. We also added parents areas and restaffed. We try to remain diligent about the condition of the equipment, but if you notice any issues please let us know and we will do our best to fix it. Come check out our newly remodeled facility!
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I had to take my son here for a party and he had a blast. I was glad we were invited and not the one having the party since I saw how much the parties cost. They are very pricey on parties, but offer play times that are inexpensive.

4
★★★★☆

I had to take my son here for a party and he had a blast. I was glad we were invited and not the one having the party since I saw how much the parties cost. They are very pricey on parties, but offer play times that are inexpensive.

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.

We went here for a birthday party and boy is it fun!!!

My only con to this place was the lack of assistance and organization at the end during the cake and opening of he presents.

But what fun! There are 3 rooms where children can jump around in the inflated equipment. Each room gets 15 or so minutes so onece you are done with one room you are off to another. There are mazes, bounce houses, slides, joust... Too much to mention.

Awsome place to check out, you will enjoy it!

5
★★★★★

We went here for a birthday party and boy is it fun!!!

My only con to this place was the lack of assistance and organization at the end during the cake and opening of he presents.

But what fun! There are 3 rooms where children can jump around in the inflated equipment. Each room gets 15 or so minutes so onece you are done with one room you are off to another. There are mazes, bounce houses, slides, joust... Too much to mention.

Awsome place to check out, you will enjoy it!

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.

What kid don't like to jump in the hugh blow up jumpers...well here is the place for your next birthday party. Its not any more expensive then Putt Putt or Chuck E cheese really and it will sure keep them occupied. They have 3 different rooms that the party kids will rotate through for about a half hour each room. The kids really seem to enjoy it for soemthing different.

4
★★★★☆

What kid don't like to jump in the hugh blow up jumpers...well here is the place for your next birthday party. Its not any more expensive then Putt Putt or Chuck E cheese really and it will sure keep them occupied. They have 3 different rooms that the party kids will rotate through for about a half hour each room. The kids really seem to enjoy it for soemthing different.

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.

We were invited to a party here and it was a BLAST! I would recommend that you look into having a party here. Our next birthday will be here and we can't wait. They also offer play days during the week at reasonable cost. Parties are started with a short safety video, then you proceed to the first room of bouse houses, mazes, and slides. They play popular music while your children play for about 45 minutes. Then you proceed to the second set of different bouse house, mazes, and slides. After another 45 minutes you make your way into the party room and finish up. The kids love this place and I recommend it for large parties.

PROS: Fun Place for the kids, cost, party room
CONS: none

5
★★★★★

We were invited to a party here and it was a BLAST! I would recommend that you look into having a party here. Our next birthday will be here and we can't wait. They also offer play days during the week at reasonable cost. Parties are started with a short safety video, then you proceed to the first room of bouse houses, mazes, and slides. They play popular music while your children play for about 45 minutes. Then you proceed to the second set of different bouse house, mazes, and slides. After another 45 minutes you make your way into the party room and finish up. The kids love this place and I recommend it for large parties.

PROS: Fun Place for the kids, cost, party room
CONS: none

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.

This place is one of a kind. The children love it and they have a wonderful staff for birthday parties. They have a safety video to watch before you play, but you can still have a bunch of fun. They also have drop in play time where your kids can play and have pizza for a small cost. Children of all ages seem to love this place. The more kids there the more fun they can have racing through the course. They have bounce houses, slides, and more!

PROS: Kids of all ages love it.
CONS: None

5
★★★★★

This place is one of a kind. The children love it and they have a wonderful staff for birthday parties. They have a safety video to watch before you play, but you can still have a bunch of fun. They also have drop in play time where your kids can play and have pizza for a small cost. Children of all ages seem to love this place. The more kids there the more fun they can have racing through the course. They have bounce houses, slides, and more!

PROS: Kids of all ages love it.
CONS: None

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.

Great place for a child's birthday party. Prices are very reasonable, and this place is loaded with fun! They have huge blow up toys that you can jump in. Everything is clean, and sanitzed.

4
★★★★☆

Great place for a child's birthday party. Prices are very reasonable, and this place is loaded with fun! They have huge blow up toys that you can jump in. Everything is clean, and sanitzed.

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.

Went here with a large group. It is an inflatable party zone. Slides, bounces. Great fun for the kids and the adults. They have a party room for pizza or what not. I will go again

5
★★★★★

Went here with a large group. It is an inflatable party zone. Slides, bounces. Great fun for the kids and the adults. They have a party room for pizza or what not. I will go again

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Review Partner
.

What kid don't like to jump in the huge blow up jumpers...well here is the place for your next birthday party. Its not any more expensive then Putt Putt or Chuck E cheese really and it will sure keep them occupied. They have 3 different

2
★★★★☆

What kid don't like to jump in the huge blow up jumpers...well here is the place for your next birthday party. Its not any more expensive then Putt Putt or Chuck E cheese really and it will sure keep them occupied. They have 3 different

.

We went here for a birthday party and boy is it fun!!! My only con to this place was the lack of assistance and organization at the end during the cake and opening of he presents. But what fun! There are 3 rooms where children can jump

2
★★★★☆

We went here for a birthday party and boy is it fun!!! My only con to this place was the lack of assistance and organization at the end during the cake and opening of he presents. But what fun! There are 3 rooms where children can jump

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We were invited to a party here and it was a BLAST! I would recommend that you look into having a party here. Our next birthday will be here and we can't wait. They also offer play days during the week at reasonable cost. Parties are

2
★★★★★

We were invited to a party here and it was a BLAST! I would recommend that you look into having a party here. Our next birthday will be here and we can't wait. They also offer play days during the week at reasonable cost. Parties are

Message from Pump It Up

This location got a new owner in January of 2011. We replaced all the slide covers and got some new equipment. We also added parents areas and restaffed. We try to remain diligent about the condition of the equipment, but if you notice any issues please let us know and we will do our best to fix it. Come check out our newly remodeled facility!

More about Pump It Up

Pump It Up The Inflatable Party Zone

 

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