Mercedes-Benz of Houston Greenway

★★★★★
  • 3900 Southwest Freeway

    Houston, TX 77027

    Map & Directions
  • 713-489-2111

About Mercedes-Benz of Houston Greenway

Categories
  • Auto Dealers
  • Used Cars
  • Auto Parts & Accessories
  • Auto Body Paint & Repair
  • Automotive Repair
Details
  • Mercedes-Benz
  • Smog Testing
Hours
M-F 9am-8pm, Sa 9am-7pm, Su Closed
Emails
  • customer.relations@autonation.com
Phones
  • Fax (713-986-6502)
Keywords
  • Mercedes-Benz Greenway
  • Houston
  • Pasadena
  • Bellaire
  • Mercedes-Benz Collision Repair
  • Financing
  • Mercedes-Benz Specials
  • Mercedes-Benz Service
  • Mercedes-Benz Parts
  • Mercedes-Benz Care
  • Mercedes-Benz Service Specials
  • Mercedes-Benz Lease
  • Mercedes-Benz Brochure
  • Mercedes-Benz Dealership
  • Mercedes-Benz Dealer
Products
  • Mercedes-Benz C-Class
  • Mercedes-Benz C300
  • Mercedes-Benz C350e
  • Mercedes-Benz AMG C43
  • Mercedes-Benz AMG C63
  • Mercedes-Benz E-Class
  • Mercedes-Benz E300
  • Mercedes-Benz AMG E 43
  • Mercedes-Benz S-Class
  • Mercedes-Benz S550
  • Mercedes-Benz S600
  • Mercedes-Benz AMG S63
  • Mercedes-Benz AMG S65
  • Mercedes-Maybach S550
  • Mercedes-Maybach S600
  • Mercedes-Benz E350 Wagon
  • Mercedes-Benz AMG E63 Wagon
  • Mercedes-Benz CLA COupe
  • Mercedes-Benz CLA 250
  • Mercedes-Benz AMG CLA45
  • Mercedes-Benz E400
  • Mercedes-Benz E550
  • Mercedes-Benz CLS400
  • Mercedes-Benz CLS550
  • Mercedes-Benz AMG CLS63
  • Mercedes-Benz AMG GT
  • Mercedes-Benz AMG GT S
  • Mercedes-Benz GLA250
  • Mercedes-Benz AMG GLA45
  • Mercedes-Benz GLC300
  • Mercedes-Benz GLE350
  • Mercedes-Benz GLE550e
  • Mercedes-Benz AMG GLE43
  • Mercedes-Benz AMG GLE63
  • Mercedes-Benz GLS450
  • Mercedes-Benz GLS550
  • Mercedes-Benz AMG GLS63
  • Mercedes-Benz G550
  • Mercedes-Benz AMG G63
  • Mercedes-Benz AMG G65
  • Mercedes-Benz SLC300
  • Mercedes-Benz AMG SLC43
  • Mercedes-Benz SL450
  • Mercedes-Benz SL550
  • Mercedes-Benz AMG SL63
  • Mercedes-Benz AMG SL65
  • B250e
Payment Options
  • Cash
  • Check
  • Financing
  • MasterCard
  • Visa
Brands
  • Mercedes-Benz
Services
  • New Mercedes-Benz Sales
  • Used car sales
  • Mercedes-Benz Service
  • Oil Change
  • Tire Center
  • Tire Rotation
  • Full Vehicle Service
  • Service Packages
  • Change Oil
  • Brake Service
  • Brake Fluid
  • Wiper replacements
  • Alignment
  • Transmission Service
  • Mercedes-Benz Repairs

Automotive

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4.8 15
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.

Dennis Fredericks as a Sales Manager is an unethical liar who within any regulated industry would have been reprimanded and fired long ago. Have voice recording of a Sales Person (David Griffin) saying one thing and the Manager - Dennis

3
★★★★★

Dennis Fredericks as a Sales Manager is an unethical liar who within any regulated industry would have been reprimanded and fired long ago. Have voice recording of a Sales Person (David Griffin) saying one thing and the Manager - Dennis

.

I purchased a 2010 Lexus RX-350 about a week ago. I was in touch with my salesman who promptly made me aware of some SUVs that fit my interest. Arrived at the dealership & was able to test drive all the vehicles and immediately fell in love with this vehicle. I was able to get a great deal as the note fit my budget. All of the representatives were nice, knowledgeable and professional. I was able to get "feature" demonstrations before leaving and am still receiving followup contacts. The dealership itself was very comtemporary with clean restrooms & complimentary beverages. The transaction process did not take too long and I left feeling very satisfied with my purchase. I have already referred a couple of people to my salesman. Very positive experience!

5
★★★★★

I purchased a 2010 Lexus RX-350 about a week ago. I was in touch with my salesman who promptly made me aware of some SUVs that fit my interest. Arrived at the dealership & was able to test drive all the vehicles and immediately fell in love with this vehicle. I was able to get a great deal as the note fit my budget. All of the representatives were nice, knowledgeable and professional. I was able to get "feature" demonstrations before leaving and am still receiving followup contacts. The dealership itself was very comtemporary with clean restrooms & complimentary beverages. The transaction process did not take too long and I left feeling very satisfied with my purchase. I have already referred a couple of people to my salesman. Very positive experience!

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.

I had great experience of buying a new Mercedes at this car dealer. Mark Keilty was very nice and helpful, easy to deal with...i really enjoy my new C300. Would definitely recommend Mark Keily at Mercedes Benz of greenway

3
★★★★★

I had great experience of buying a new Mercedes at this car dealer. Mark Keilty was very nice and helpful, easy to deal with...i really enjoy my new C300. Would definitely recommend Mark Keily at Mercedes Benz of greenway

.

I went looking for a slightly used Certified Pre Owned car and ended up buying a brand new Mercedes E350. The sales staff was very understanding and helpful and the whole buying process was very pleasant. I usually don't like the process

3
★★★★★

I went looking for a slightly used Certified Pre Owned car and ended up buying a brand new Mercedes E350. The sales staff was very understanding and helpful and the whole buying process was very pleasant. I usually don't like the process

.

Thank you Laurie Godfrey (Sales), Don Callier ( New Car Manager), Will Richardson III (Finance Manager) I appreciate each one of you and the assistance you provided.

5
★★★★★

Thank you Laurie Godfrey (Sales), Don Callier ( New Car Manager), Will Richardson III (Finance Manager) I appreciate each one of you and the assistance you provided.

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I recently purchased a 2015 Mercedes GL Class from the above dealership. I would highly recommend Ali Akhavan, the sales person I was referred to. We looked at several vehicles together over a period of a couple of weeks. He was extremely helpful with a thorough knowledge of all of the different features of the models I was comparing. He also helped us maximize the available discounts on the purchase price; negotiated directly with his manager on my behalf and worked with the financial manager on the paperwork with me.

The only downside with regard to this dealership compared to other companies in Houston is the rather cramped customer waiting area and the lack of decent refreshments - if the process takes longer than anticipated and you are waiting for a longer period of time.

4
★★★★☆

I recently purchased a 2015 Mercedes GL Class from the above dealership. I would highly recommend Ali Akhavan, the sales person I was referred to. We looked at several vehicles together over a period of a couple of weeks. He was extremely helpful with a thorough knowledge of all of the different features of the models I was comparing. He also helped us maximize the available discounts on the purchase price; negotiated directly with his manager on my behalf and worked with the financial manager on the paperwork with me.

The only downside with regard to this dealership compared to other companies in Houston is the rather cramped customer waiting area and the lack of decent refreshments - if the process takes longer than anticipated and you are waiting for a longer period of time.

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July 4, 2014 I traded in my 2008 nissan 350z, and purchased an 2012 nissan 370z. I initially found the car searching the autonation site which led me to GreenWay Mercedes. I left my information and was E-mailed by two salespeople, but

3
★★★★★

July 4, 2014 I traded in my 2008 nissan 350z, and purchased an 2012 nissan 370z. I initially found the car searching the autonation site which led me to GreenWay Mercedes. I left my information and was E-mailed by two salespeople, but

.

Poor customer loyalty treatment: letter to my sales person Jay Gomez:\r
\r
I am writing to let you know how disappointed I was with my visit to MB Houston Greenway this morning. As you know an appointment had been arranged with Matt

3
★★★★★

Poor customer loyalty treatment: letter to my sales person Jay Gomez:\r
\r
I am writing to let you know how disappointed I was with my visit to MB Houston Greenway this morning. As you know an appointment had been arranged with Matt

.

poor customer services from the service department reps

3
★★★★★

poor customer services from the service department reps

.

Horrible, aweful, nasty. These people do not know about customer service. They do not honor Roadloans, they want their bank. They complain about fees. They do not look for solutions. I called back a second time thinking I could salvage the

3
★★★★★

Horrible, aweful, nasty. These people do not know about customer service. They do not honor Roadloans, they want their bank. They complain about fees. They do not look for solutions. I called back a second time thinking I could salvage the

.

I stopped taking our Mercedes to the Mercedes-Benz of Houston greenway location, the people in service dept are very rude. Who hired these people? Couldn't they find anyone else to work there?

3
★★★★★

I stopped taking our Mercedes to the Mercedes-Benz of Houston greenway location, the people in service dept are very rude. Who hired these people? Couldn't they find anyone else to work there?

.

Since I moved to Houston in 2008, I've had about 10 experiences with Greenway, and I feel like I've been treated fairly. Initially, I purchased a "new to me" vehicle, and over the past 4 years, I've visited the Service & Parts Departments

3
★★★★★

Since I moved to Houston in 2008, I've had about 10 experiences with Greenway, and I feel like I've been treated fairly. Initially, I purchased a "new to me" vehicle, and over the past 4 years, I've visited the Service & Parts Departments

.

I recently purchased a used Lexus RX350 from this dealership. The car is very nice and I paid cash. I was specifically told that the dealership is actually owned by AutoNation and that they had the capacity to service all makes. I commented to the financial officer that it would make servicing easy for me since I lived close by. Well, today the car needs servicing and now they have completely changed their tune and are refusing to service it. It is very obvious that these people will tell you anything to sell a car. If they hadn't made this spiel such a selling point, they might have been able to convince me that they never said it, but it definitely was one of the factors in my decision to buy the car. DO NOT TRUST THEM!

0
★☆☆☆☆

I recently purchased a used Lexus RX350 from this dealership. The car is very nice and I paid cash. I was specifically told that the dealership is actually owned by AutoNation and that they had the capacity to service all makes. I commented to the financial officer that it would make servicing easy for me since I lived close by. Well, today the car needs servicing and now they have completely changed their tune and are refusing to service it. It is very obvious that these people will tell you anything to sell a car. If they hadn't made this spiel such a selling point, they might have been able to convince me that they never said it, but it definitely was one of the factors in my decision to buy the car. DO NOT TRUST THEM!

.

These guys will take you for a ride when it's time to have your car serviced! The job is never complete and never on time. Fancy location but lack luster customer service.

2
★★☆☆☆

These guys will take you for a ride when it's time to have your car serviced! The job is never complete and never on time. Fancy location but lack luster customer service.

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BEWARE if you go to purchase autos from Mercedes Benz of Houston Greenway location. They have the same owners as the Houston North location. We purchased a 2007 Lexus from the Greenway location. The salesman pulled the books and keys one afternoon and was told my wife would be there the next morning to sign papers. She arrived the next morning, SIGNED the papers, and went to financing. While in financing, a disturbance broke out in the dealership. My wife found out a few minutes later the reason for the commotion. The dealership informed us they had sold the vehicle to someone else the night before. This was AFTER the keys had already been pulled for us BEFORE that alleged buy. Here is one of the important points. Per the dealership personnel, they were paying $4,100 more than we were. So it became a "violate people's legal rights to turn a buck." The dealership manager called me and admitted they had a LEGAL problem. He stated, "I am going to make it right for you." He went on to say that the buyer had until 4 PM to show up to complete the purchase. He said he would call me if they were not there by 4 to allow me to make the purchase. Dealership personnel (including this manager) have admitted this buyer did NOT show up by 4 PM. Yet he didn't call me. He EVENTUALLY completed the deal for all the extra money. The manager then said he would sell me a car at cost (or 2, as we wanted to buy 2) to "...make it right, because we don't do business this way." To make a long story short, they NEVER did. They have continued to try to sell autos to us for more than TRUE COST...even reneging on a verbal $ deal we made to remedy this nightmare waste of time. By the way, the supposed "make it right deal" reveals the nature of the dealership. We agreed on a vehicle to test drive. When they finally had it available to test drive, it was 3 days later. Yet it had a SPARE TIRE, A 2ND GASHED TIRE, A PAINT PROBLEM ON THE TRUNK, AND WAS FILTHY. BEWARE, BEWARE!!!!

0
★☆☆☆☆

BEWARE if you go to purchase autos from Mercedes Benz of Houston Greenway location. They have the same owners as the Houston North location. We purchased a 2007 Lexus from the Greenway location. The salesman pulled the books and keys one afternoon and was told my wife would be there the next morning to sign papers. She arrived the next morning, SIGNED the papers, and went to financing. While in financing, a disturbance broke out in the dealership. My wife found out a few minutes later the reason for the commotion. The dealership informed us they had sold the vehicle to someone else the night before. This was AFTER the keys had already been pulled for us BEFORE that alleged buy. Here is one of the important points. Per the dealership personnel, they were paying $4,100 more than we were. So it became a "violate people's legal rights to turn a buck." The dealership manager called me and admitted they had a LEGAL problem. He stated, "I am going to make it right for you." He went on to say that the buyer had until 4 PM to show up to complete the purchase. He said he would call me if they were not there by 4 to allow me to make the purchase. Dealership personnel (including this manager) have admitted this buyer did NOT show up by 4 PM. Yet he didn't call me. He EVENTUALLY completed the deal for all the extra money. The manager then said he would sell me a car at cost (or 2, as we wanted to buy 2) to "...make it right, because we don't do business this way." To make a long story short, they NEVER did. They have continued to try to sell autos to us for more than TRUE COST...even reneging on a verbal $ deal we made to remedy this nightmare waste of time. By the way, the supposed "make it right deal" reveals the nature of the dealership. We agreed on a vehicle to test drive. When they finally had it available to test drive, it was 3 days later. Yet it had a SPARE TIRE, A 2ND GASHED TIRE, A PAINT PROBLEM ON THE TRUNK, AND WAS FILTHY. BEWARE, BEWARE!!!!

Pros: Clean Showroom

Cons: Dishonesty, Lack of Integrity, Lack of Respect for Customers

Message from Mercedes-Benz of Houston Greenway

More about Mercedes-Benz of Houston Greenway

"Factory Authorized Service Center, Body Shop, Detailing, Parts and Accessories, Courtesy Shuttle, Rental Cars"

 

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