Barlow's Tackle Shop

★★★☆☆
32.955 -96.7323
Map and Directions to Barlow's Tackle Shop

972-231-5982

451 N Central Expy

Richardson, TX

75080

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About Barlow's Tackle Shop

Sports & Recreation

Sports & Recreation
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Warning: This is long, but worth the read!!

Do NOT give Barlow's Tackle Shop ANY of your business!!!!!!!! The lack of concern for customer service is downright disgusting. My husband and I live about 1 1/2 hours from Richardson, but because they were the only shop around with the supplies he needed to start making his own lures...we decided to make the drive. We went about two weeks ago and were surprised at how the employees acted. As soon as you walk in the door, you enter a store with seemingly NO employees. We were in there a while before anyone finally came out to greet us. They acted like we were putting them out for being there. It was ridiculous. But, we weren't going to drive all that way for nothing. We got our stuff and left as the employee basically ran past us to get to his vehicle. They were closing, and he apparently had somewhere extremely important to be.

Fast forward to now. My husband has decided to create a business out of making this stuff and placed a pretty substantial order with them yesterday morning. He was told it'd be ready between 5 and 6 (they close at 6:00). He said we'd be there at 5:30. We leave early to account for traffic because it's absolutely brutal in that area. Even with that precaution, there's of course an accident of some sort, and we're delayed even more. At 5:48, I called to let them know we were 2 miles away, stuck in traffic, but were hurrying to get there. They knew what order we were coming to pick up (it was already paid for). They absolutely REFUSED to work with us. The girl who answered said I had 7 minutes to get there because they were closing and leaving at 5:55. I reminded her that their website and door shows 6:00, and she said if the store was empty...they left at 5:55. Knowing I was 2 miles away, she wouldn't help us out. A man got on the phone and said they'd stay until 6, but not a minute after. I told them that after driving almost 2 hours...if we couldn't get our order, we'd just have to cancel. He almost eagerly said cancelling would be fine. What?! You'd rather lose out on a large order than stay 2 minutes? Insane. We pulled into the parking lot at 5:59. The lights were out...vehicles were gone. It was a ghost town. As you can imagine, my husband and I were SHOCKED and furious, to say the least.

So, we call today and ask to speak to a manager...assuming the only reasonable explanation is that we were dealing with idiots trying to run a business the day before. The manager gets on the phone, immediately with an attitude, and basically has nothing to say. When my husband mentioned cancelling and said he'd like to continue doing business with them (hoping the mgr would say or do SOMETHING to rectify the situation), the guy said he'd be happy to cancel the order and hung up. Are you kidding me?! This is an absolute joke of a business. We will NEVER use them again and strongly discourage everyone we know from stepping foot in that store. If you want to be treated like crap and feel as though the employees are doing you some kind of extraordinary service just by existing...then this place is for you. If not, then avoid them like the plague. When they go out of business (which is inevitable), then they can sit back and wonder what went wrong.

Thanks for reading!

1
★☆☆☆☆

Warning: This is long, but worth the read!!

Do NOT give Barlow's Tackle Shop ANY of your business!!!!!!!! The lack of concern for customer service is downright disgusting. My husband and I live about 1 1/2 hours from Richardson, but because they were the only shop around with the supplies he needed to start making his own lures...we decided to make the drive. We went about two weeks ago and were surprised at how the employees acted. As soon as you walk in the door, you enter a store with seemingly NO employees. We were in there a while before anyone finally came out to greet us. They acted like we were putting them out for being there. It was ridiculous. But, we weren't going to drive all that way for nothing. We got our stuff and left as the employee basically ran past us to get to his vehicle. They were closing, and he apparently had somewhere extremely important to be.

Fast forward to now. My husband has decided to create a business out of making this stuff and placed a pretty substantial order with them yesterday morning. He was told it'd be ready between 5 and 6 (they close at 6:00). He said we'd be there at 5:30. We leave early to account for traffic because it's absolutely brutal in that area. Even with that precaution, there's of course an accident of some sort, and we're delayed even more. At 5:48, I called to let them know we were 2 miles away, stuck in traffic, but were hurrying to get there. They knew what order we were coming to pick up (it was already paid for). They absolutely REFUSED to work with us. The girl who answered said I had 7 minutes to get there because they were closing and leaving at 5:55. I reminded her that their website and door shows 6:00, and she said if the store was empty...they left at 5:55. Knowing I was 2 miles away, she wouldn't help us out. A man got on the phone and said they'd stay until 6, but not a minute after. I told them that after driving almost 2 hours...if we couldn't get our order, we'd just have to cancel. He almost eagerly said cancelling would be fine. What?! You'd rather lose out on a large order than stay 2 minutes? Insane. We pulled into the parking lot at 5:59. The lights were out...vehicles were gone. It was a ghost town. As you can imagine, my husband and I were SHOCKED and furious, to say the least.

So, we call today and ask to speak to a manager...assuming the only reasonable explanation is that we were dealing with idiots trying to run a business the day before. The manager gets on the phone, immediately with an attitude, and basically has nothing to say. When my husband mentioned cancelling and said he'd like to continue doing business with them (hoping the mgr would say or do SOMETHING to rectify the situation), the guy said he'd be happy to cancel the order and hung up. Are you kidding me?! This is an absolute joke of a business. We will NEVER use them again and strongly discourage everyone we know from stepping foot in that store. If you want to be treated like crap and feel as though the employees are doing you some kind of extraordinary service just by existing...then this place is for you. If not, then avoid them like the plague. When they go out of business (which is inevitable), then they can sit back and wonder what went wrong.

Thanks for reading!

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We made our first purchase from Barlow's recently and were extremely happy with the transaction. The lead weight molds purchased were of high quality, the price was very reasonable and the shipping was extremely fast. We received the order almost immediately and much faster than we'd expected. Based on our experience, we would strongly reccomend Barlows.

5
★★★★★

We made our first purchase from Barlow's recently and were extremely happy with the transaction. The lead weight molds purchased were of high quality, the price was very reasonable and the shipping was extremely fast. We received the order almost immediately and much faster than we'd expected. Based on our experience, we would strongly reccomend Barlows.

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I have done business with Barlows for a very long time, in fact more than 20 years. I have experienced shopping in the store and now online/ catalog sales. If I have a question, they answer with professionalism (no beating around the bush). I ask if they have a particular item in stock BEFORE I order, if it's that important. I know that area guides refer out of state "guest" to purchase items there before heading out to the lake of interest. Ask Jann's Netcraft if they have a particular Gudebrod thread or DO-IT mold. Barlows is certified BAD A** in my book!

5
★★★★★

I have done business with Barlows for a very long time, in fact more than 20 years. I have experienced shopping in the store and now online/ catalog sales. If I have a question, they answer with professionalism (no beating around the bush). I ask if they have a particular item in stock BEFORE I order, if it's that important. I know that area guides refer out of state "guest" to purchase items there before heading out to the lake of interest. Ask Jann's Netcraft if they have a particular Gudebrod thread or DO-IT mold. Barlows is certified BAD A** in my book!

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great local tackle shop with a surprisingly large selection. If you enjoy making your own lures, this is one of the best places to get supplies

4
★★★★☆

great local tackle shop with a surprisingly large selection. If you enjoy making your own lures, this is one of the best places to get supplies

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I have done business with Barlow's for years. Excellent selection of fishing tackle and components. Very reasonable prices and good service. I highly recommend Barlow's Tackle Shop.

4
★★★★☆

I have done business with Barlow's for years. Excellent selection of fishing tackle and components. Very reasonable prices and good service. I highly recommend Barlow's Tackle Shop.

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Dissatisfied Customer?

Barlow??s Tackle does not provide any information about your order to you. If you happen to order something that they do not have in stock, they do not let you know, it just never comes. After e-mailing to find out why I have not receive my order (almost 2 weeks), I request that they send the portion of my order they did have in stock waiving the shipping (reasonable for my inconvenience), they replied back with ??We do not waive shipping charges.? There solution after my e-mail was to cancel my order. So, if you do not mind waiting an indeterminate amount of time for your order to arrive, then Barlow??s Tackle is the way to go.

1
★☆☆☆☆

Dissatisfied Customer?

Barlow??s Tackle does not provide any information about your order to you. If you happen to order something that they do not have in stock, they do not let you know, it just never comes. After e-mailing to find out why I have not receive my order (almost 2 weeks), I request that they send the portion of my order they did have in stock waiving the shipping (reasonable for my inconvenience), they replied back with ??We do not waive shipping charges.? There solution after my e-mail was to cancel my order. So, if you do not mind waiting an indeterminate amount of time for your order to arrive, then Barlow??s Tackle is the way to go.

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Barlows Tackle shop is a great place to go for all of your fishing needs. Whether you bass fish, trout fish (fly fish) or do it all Barlow's can fix you up with the finest in equipment.

4
★★★★☆

Barlows Tackle shop is a great place to go for all of your fishing needs. Whether you bass fish, trout fish (fly fish) or do it all Barlow's can fix you up with the finest in equipment.

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Latest reviews from Citysearch.

.

Dissatisfied Customer‏

Barlow?s Tackle does not provide any information about your order to you. If you happen to order something that they do not have in stock, they do not let you know, it just never comes. After e-mailing to find out why I have not receive my order (almost 2 weeks), I request that they send the portion of my order they did have in stock waiving the shipping (reasonable for my inconvenience), they replied back with ?We do not waive shipping charges.? There solution after my e-mail was to cancel my order. So, if you do not mind waiting an indeterminate amount of time for your order to arrive, then Barlow?s Tackle is the way to go.

1
★☆☆☆☆

Dissatisfied Customer‏

Barlow?s Tackle does not provide any information about your order to you. If you happen to order something that they do not have in stock, they do not let you know, it just never comes. After e-mailing to find out why I have not receive my order (almost 2 weeks), I request that they send the portion of my order they did have in stock waiving the shipping (reasonable for my inconvenience), they replied back with ?We do not waive shipping charges.? There solution after my e-mail was to cancel my order. So, if you do not mind waiting an indeterminate amount of time for your order to arrive, then Barlow?s Tackle is the way to go.

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