Deceptive practices, bait and switch, they are a dishonest business.. Finance Manager John Freeland sold me a warranty that he represented to be a Nissan Warranty. In fact, it was a 3rd party warranty that had a Better Business Bureau rating of F. Then I checked this dealer, and it also has a BBB rating of F. I canceled the warranty with John Freeland a few days after I bought the car and he says he sent the cancellation notification to the warranty company. But he never did! 1 year later I am dealing with the General Manager, Robert Cardosi, and he says he will take care of it. iIt is 6 weeks later, but the warranty has STILL not been cancelled. If I could afford to sue them I would.
I went in for an oil change and tire rotation... not complicated. My back left tire didn't have a cap (not the whole stem, just the little cap) and had been slowly going flat so I thought they would figure out what was wrong when they rotated my tires... Next day... my tire pressure light comes on... check my tires... still missing the cap on my back left tire.
I was sure charged for the rotation, but everything in me says they didn't touch my tires.
Immediately checked my oil (in case they lied about that too) and it looks good... Needless to say there was a nail in my tire. Which they would have found if they had done what they were supposed to do.
They didn't even say sorry.
When they found the nail the guy was like, "thats not part of the tire rotation so I'll have to charge you"... seriously. NEVER going there again.
Scammed me (because they sure did charge me for the tire rotation)
Horrible customer service, the lobby sucks, and you can't even 1)admit you messed up and 2) apologize 3) you can't fix something thats less than 50 and should have been found when you supposedly rotated my tires... REALLY. I had to go back to Austin and you couldn't fix a tire you messed up as an apology for being a shady service department.
If you like this place, I'd mark your tires and check what they say they're doing. I would never recommend going to any shop that does something as horrible as lying about the service work done on a vehicle.
I received an email regarding South Point Nissan's Christmas Sale on October 15, 2010 from Kevin Adams. That same day Kevin referred me to Joey w/sales and I test drove the black Nissan Murano I was interested in. I also brought in my 2008 Nissan Xterra for another vehicle recall notice and for an oil change. I was considering trading the 2008 Xterra in for the 2010 Murano. I asked to have the maintenance completed on my current vehicle while I was discussing a new purchase (more than three times.) After two hours of being jerked around and lied to by South Point Nissan wanting me to purchase a "lesser vehicle" or to "lease" the Murano, I was infuriated. I was then prepared to leave where I soon found out that they still hadn't done my oil change or the vehicle recall notice! Their main Manager, Bruce Mungiguerra, of South Point Nissan said the recalls were sent out to every owner so they would bring their vehicles in, that there wasn??t necessarily anything wrong with the vehicle. It??s a sales prop. I AM VERY DISGUSTED. I will share my experience with everyone I know who may possibly be considering purchasing any vehicle or getting any maintenance from SOUTH POINT NISSAN!