Journey's Hair Studio

Great experience at Journey's. Normally I don't take just anyone but this girl was so sweet. Kaylie did a great job on my hair. I will certainly go back to her. The massage she gave while washing my hair was remarkable. She also suggested some products she thought would be good for my hair. She was right. I can't say enough good things about her. Give her a try you will love her and her service.

Posted 10/08/09 | Report Abuse

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Visited Journey's for the first time. Kaylie did my hair. She did a great job. I will defintely go back to her. The price was right and she was so nice. I would reommend her to anyone.

Posted 10/01/09 | Report Abuse

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IF anyone was looking for Wendy I have now found her!! She was an amazing hairstylist who really listened and cared for all of my needs. I was shocked and appalled when I found she was no longer at Journey's, but either way I have now found her. I feel she was a gift sent from God, and I feel her true clients feel the same- the way to contact her is 832-622-3895!! One day, they will maybe learn to KEEP talented stylist. I think they have ran all of them off!

Posted 02/28/09 | Report Abuse

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I just want to say that Journey is a great place to go and have your hair-styled, colored or cut. My husband went for a haircut and I went to have highlights, cut and styled. The price was very reasonable. Kat did a great job on both of us. I just want to say "Hats Off" to Kat. See you next time! Cole and Anna

Posted 02/25/09 | Report Abuse

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I had a great experience today at Journey's. I called and they got me in right away on a Saturday. This was my first time at Journey's and the hairdresser, Kim, was wonderful. She did a great job and was very nice. I have long hair and it cost $35, which to me is a great price. No complaints here...I will be back!

Posted 01/10/09 | Report Abuse

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Just wanted to say that I had a wonderful experience at Journey's ! I went for my first visit and my stylist Soren was very professional and knew exactly what type of style and color fit me. The entire staff there was very friendly and they have a great atmosphere. I have received many compliments on my hair. Looking forward to many more visits !

Lanette G.

Posted 10/19/08 | Report Abuse

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Wendy has cut my hair in the past and i am happy to say that she has the skills and the discipline all hair stylist need to have to be in this industry.Her passion and love for what she does shows in her work.WENDY KEEP UP THE GOOD WORK.

Posted 09/04/08 | Report Abuse

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My daughter and I have been going to Wendy for cuts and color for a couple of years now. She does an awesome job and we always love her work. I recommend her to all my friends.
Keep up the good work!

Posted 09/04/08 | Report Abuse

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I just went to Journey's for my first time to get my hair done by Wendy and I was very pleased with my experience. My whole has been going to her for about a 1 1/2 now and none of us has yet to go to her new shop. I don't pick out what is done to my hair instead I tell Wendy "You are the stylist and you would know more than anyone what would look good" She colors and cuts my hair and I have never had a complaint. My son was 2 1/2 and scared to death to get his haircut and Wendy the sweetheart that she is, cut my son's Shamu doll first to prove that it will be ok.
I know Wendy is good at what she does you would not keep her if she didn't know what she was doing.

Posted 09/04/08 | Report Abuse

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I visited Journey's last week and have been very impressed with my color and cut. I also really enjoyed the customer service I received and the prices were great. It's only been a week and I have already received many compliments on my color.

Posted 07/09/08 | Report Abuse

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What a fabulous haircut and color I got from Journeys. I LOVE IT and I LOVE THEM, The atmosphere is so pleasant and giving and everyone is so interested in you and what you want as a customer. This is by far the best experience in hair services that I have ever received. Hats off to a WONDERFUL business.God Bless you and your business.

Posted 06/29/08 | Report Abuse

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I have been going to this couple since before they had a salon and now they are even better!! Charlene will always take her time to get to know you and see what you want. Her stylist are amazing and her assistants are great. This salon has the up most class and sophistication without that salon chain feeling.

Posted 06/19/08 | Report Abuse

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I have been going to this couple since before they had a salon and now they are even better!! Charlene will always take her time to get to know you and see what you want. Her stylist are amazing and her assistants are great. This salon has the up most class and sophistication without that salon chain feeling.

Posted 06/19/08 | Report Abuse

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I find it very telling that the negative comments about the salon, staff/owners and service were written by Anonymous, with the single exception of reina. If you aren't willing to write your name then maybe your comments need to be taken with a grain of salt.

I also find it quite elitist of the poster who "requires" a drink be offered while having a haircut. Quite ironic considering many of the negative comments about the staff/owners is their "uppity" attitudes....We all have our needs I suppose....

Posted 06/16/08 | Report Abuse

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Prior to going to Journeys, I'd been driving an hour each way to get highlights and a haircut but found Soren through an acquaintance. He corrected the color and gave me a great haircut. I didn't even realize the color needed correcting until he did it. It looks so much more natural now, and I get lots of compliments. He uses better quality products, too, as my hair is much less damaged - again something I hadn't realized. I thought my hair had changed due to aging. I love my hair now. Haircuts do not cost over $40 - I believe they're $25. As to the comments about Soren never smiling - some people do look mad/upset/angry when they are not, and I think he is one of those. He has always been very pleasant and friendly to me. Took my teenage daughter in and he cut her hair beautifully. She is thrilled with it. Being the owner of the shop, maybe he needs to work harder at pampering people, I don't know, like I said - I've always found him friendly. I've been going there for about a year now, and I only have good things to say. One more thing - he isn't from the USA originally, so maybe that has something to do with it. But if you talk to him, I think you will find him very friendly.

Posted 06/16/08 | Report Abuse

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I'm a regular at Journey's. My stylist is Danielle and I LOVE her. She is young but knows what she is doing. I loved the color and style she gave me. She is sweet and is always focused on her goal.

The husband/wife owners are not always pleasant. Soren never smiles and always seems to hate life and Charlene is just a gossiper that thinks she is too good for everyone else.

The only reason I keep going back is because I love my stylist and I just put up with the owners. If you visit Journey's request Danielle. She is great!

Posted 05/05/08 | Report Abuse

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I have gone to Journeys for a long time, but the turnover of staff leaves a lot to be desired because it makes it hard to get the same hairdresser twice.Mr Soren is more miserable each time I go in, yet his wife always has a smile on her face!The 'hairdressers' are young kids with no experience and not qualified at all! I want somebody who knows what they are doing to work on my hair so I am going elsewhere from now on!You are never made to feel welcome or even offered a drink - but you are still charged more than you would pay elsewhere..I am posting this anonymously rather than hurt the feelings of the owners more than necessary.What a shame.

Posted 04/28/08 | Report Abuse

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I have been a customer of Journey's for a little over two years. The only reason I continue to go there is because of the location. I have been through three stylists there, who have all left the salon. I love my current stylist, but wish he worked at another salon.

Offhand, I have had a minimum of four hair disasters there. When I complained I received a chilly, rude reception by Soren. Afterward I went to another salon to have my hair corrected. It's not worth it to pay someone to be rude to you. I am one of those people who never complains. My hair has to look really bad for me to do so.

The owners Charlene and Soren have made me feel uncomfortable on more than one occasion. Charlene gossips and Soren never smiles. The atmosphere is unprofessional and an arrogant attitude is received by some of the employees. They are hardly an inside the loop experience as I recently read.

An inside the loop experience is when your stylist offers you a glass of wine or a soft drink and good conversation as though you are in a spa. You are made to feel beautiful even if you are not and you let the customer know that their patronage is valued. I would pay any amount of money for that experience and not have to drive so far to get it. This is not the case with Journeys.

At my last visit, I was so upset that no matter how convenient it is or how much I like the stylist. I felt like I was at a foreign nail salon, except I knew the language this time. It's really a shame that they can't see the bad image they reflect.

My husband also found their attitude to be superior and without merit.

Posted 03/25/08 | Report Abuse

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I wish I would have listened to my friend and daughter long before I made my first appointment with Soren. I have spent many years receiving bad hair cuts. Soren has been the first stylist that has been able to cut my hair and have it lay as it should after being cut. I appreciate his professional and courteous staff. I receive reminder phone calls as all customers do the day before, but also receive a call the day of the appointment. Thank you Soren. I really appreciate your service. James S.

Posted 02/15/08 | Report Abuse

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I have been a customer of Soren's for about 7 years. He has been the only hairstylist that has been able to color my hair as I have wanted. With changing jobs and a busy work schedule, Soren began coming in early so that I could continue having my hair done on the schedule I had set. I really appreciate the extra effort that he took. I have enjoyed watching Soren and Charlene grow their business and wish them many more years of fabulous service. I would be happy to recommend their hair salon to anyone wanting a professional hairstylist and great service in a friendly environment. Kathy P.

Posted 02/15/08 | Report Abuse

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Charlene has been doing my hair since 1998, I am a weekly customer, the people that work there are very friendly and helpful. The shop is clean and comfortable, I have made wonderful friends there, I look forward to my weekly visits. I have known Charlene and Soren since before they were married. One day as I was backing my car out of the parking lot, Soren noticed that my brakes were squealing. He hurried to tell me. I was there first customer in there new shop, we have formed such a bond, we are like family. Love them both.

Posted 02/08/08 | Report Abuse

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Years ago a hair stylist that cut my hair retired. I asked her who would she recommend for the great service and haircuts I was used to getting. She referred me to Charlene. Charlene started cutting my hair and I always received an outstanding hair cut and good customer service, which I had been used to previously. After a while her husband Soren started cutting my hair and he continues to cut it now. I enjoy my conversations with him and he also continues to give me excellant hair cuts. I have been going to them for years before they opened their own business. I can honestly say I have always been treated well and always received an outstanding hair cut. Their salon is always clean and their employees are courteous and friendly. It has been fun going there and watching their business grow. I would highly recommend them and their staff for great customer service.

Bill

Posted 01/25/08 | Report Abuse

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My daughter and I have been going to Journey's for about 4 years now. We started out as "walk-ins" but quickly realized that we were going to become regulars. Soren, has been our stylist from day 1. As a teen, my daughter has experimented with plenty of "D.I.Y." hair colors. We've had to rely on Soren's experience and expertise in correcting what seemed like disasters. We've gone thur plenty of formal dances and always had Soren's team of stylist and makeup artist work their magic. We are not "picky" clients and we don't require extra pampering but the service and atmosphere at Journey's always makes us feel special...no matter what kind of a day we are having.

Posted 01/24/08 | Report Abuse

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I'm not sure what the customer service philosophy is at this Husband/Wife-owned salon. The best stylist they had they ran off and its not worth going back for me. Someone in an earlier review mentioned Maurees. I agree, he is good, but needs to learn when to shut his yap...he and many others there gossip to the point that it made ME uncomfortable. I went for two years to Jennifer, who is not only an AMAZING stylist and colorist, but very sweet and genuine. I NEVER heard her gossip about other clients. Not so with the others. Plus, for two years I NEVER saw the owner Soren smile. He never once said hello to me, thank you for your business, nothing. I felt like he leaves his personality at home. When you go to a salon you want to feel pampered and taken care of. Since Jennifer is no longer there, I found somewhere else. And while I'm getting this off my chest, they really should take more time training their high schoolers who greet their clients and answer the phone. Their phone etiquette, manners and demeanor leave much to be desired. Being snotty and pushy on the phone is not something to teach these young girls. With so many great salons and stylists out there, don't waste your time or money here. Go where you will be treated like you deserve. For many of us, this is the only time we get "ME" time. I choose to go somewhere where I feel like they want me there.

Posted 01/13/08 | Report Abuse

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Maurees Regules is my hair dresser and I love him! I could not have asked for a better hair color/high light and hair cut! He has alot of experience and would recommend him to everyone!

Posted 09/17/07 | Report Abuse

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I made an appointment to get my hair cut but didn't ask for anyone in particular since I had not been there before. The cut that I received is one of the worst I have had. I didn't get the stylist's name, though. She didn't tell me her name, didn't try to give me her business card. I couldn't really tell the extent of the damage until I got home and I will not be going back there. Some of their stylists may perform quite well, but evidently not all of them. So my message here is, have a personal recommendation for a particular stylist before you make an appointment.

Posted 06/28/07 | Report Abuse

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I don't know what the women below was thinking when she wrote bad customer service. I have been going here for 2 years and it is a wonderful place. It is very busy, so no walk ins, but it is great service at a great price!

Posted 11/14/06 | Report Abuse

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The stylists at Journey's are some of the best in the industry. If you want quality for just a few dollors more, then Journey's is someplace you should try. I have found it difficult to get an appointment, they stay very busy and can't accomidate "walk in's". I use Soren, he is one of the best.

PROS: Quality
CONS: Hard to get an appointment

Posted 10/10/06 | Report Abuse

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The salon employees are extremly rude customer service is not their forte. My mother sister and I went in because we were excited there was a salon nearby and thought we would give it a try. When my mom inquired about a simple haircut the woman looked at her like she was speaking a foreign language. You would think they had an appointment book to look at instead she walked around the salon asking anyone if they could accomodate her and then came back 15 minutes later and just said no sorry & that was it.

Posted 09/19/05 | Report Abuse

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