Journey's Hair Studio and Spa Jaeger

DONT GO! DONT SAY I DIDNT WORN YOU!!!!!I moved to the Houston area a few years ago and have not yet found a good hair place. When you walk in you are not greeted, I waited OVER 35 minutes to get my hair cut, and yes i had an appointment! Its hit or miss at this salon whether you will be served well. There is also ALWAYS stylists just "hanging out" on there phones talking loud or reading a magazine. When i got my hair done....lets just say i dont like to talk about it......YIKES! DO NOT GO! SAVE YOURSELF!

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best salon ever... love it... everyone is just mad cuz they have something up there you know wat... love the place... love to ownwers and people who work there... love the service... i have been going here for years... will never leave!

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Best haircut and style I have ever had and I have had many. Carina takes the time to listen to what you want and delivers. I would recommend this hair studio highly. If you want it done right run don't walk to this hair studio and ask for Carina.

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2 out of 2 people found this review helpful.

Ok, here's the thing.I've been going to this salon for a year, and within that year I've had 3 different hairstylists. Whether they've quit or been fired, they have such a huge turn over for such a small salon. The only reason why I stayed with them is because it is close to home. But, I'm done with them. They are unfriendly, the front desk girl is very unpleasant and unprofessional.

Lately, they've also become very pushy with trying to sell customers their products. Comes to show you that, business is pretty bad and they need to make money some how. Well, they're not getting any money from me.
You can feel the tension in that salon, for some reason. The employees are so unpleasant, so it's got to be the owners!
Then why should the owners deserve my business.

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1 out of 2 people found this review helpful.

The comment made by Tracy, has to be Kat herself....because everybody else already knows the real truth & who the thief is, KAT.

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0 out of 2 people found this review helpful.

I would never tell anyone ever again to go to Journeys!!!!!! My stylist is Kathrine "Kat". She's hands down the best stylists I've ever had! I'll say the salon itself is horrable. The owener's are very unprofessional and cold, the woman, I agree dresses like my 3 year old in a 50 year old womans body. The man on the other hand, well I came in once for my appointment and he was sitting there at the front he never looked up to greet me. Everytime I go in he's very unfriendly and cold.
Kathrine has now moved to another salon, was excited to hear of this. She is now at Cassandra's Hair Studio located at 17330 Spring Cypress across from the Krogers shopping center. I'll follow her to 10-buck-2 if I had too!!!! Again hands down the BEST stylist I've EVER had!!!!!!!

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0 out of 1 people found this review helpful.

100% UNPROFESSIONAL. I expect peace and relaxation if I'm paying $150.00 for highlights. This place is chaotic, loud, gross. I got MORE stressed out being there.

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1 out of 2 people found this review helpful.

If you guys are looking for Jennifer Hale she is now working at Images Hair Studio 10750 Barker Cypress Suit 114 1 Mile south of 290. In Lakes of Riata Center. (281)256-2286

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0 out of 1 people found this review helpful.

I'm new to Journey's - It's CLEAN, FRIENDLY, and Kayley and Korina (new girl - love her!) have both done fantastic on my color and cut! I've known Kayley since she was a little kid - but wasn't aware she did hair until my first visit. She's fantastic! VERY PLEASED WITH JOURNEY'S! (and someone ALWAYS asks if I want something to drink....:):)

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1 out of 2 people found this review helpful.

1. The place is constantly dirty, no one cleans up after they are done with a service, I went there 3 times and twice I left (unknowingly) with my shirt stained by haircolor left on chairs!
2. The building is literally falling apart. When i was getting my hair washed, I noticed the walls and molding at the top of the walls falling off!
3. The man (owner I believe) is rude and a pervert. I heard him make a very derogative comment to one of the young girls that works there, she laughed it off but did not seem to agree with it. This happened a second time in the same day with a different very young girl, however she seemed to be more "into" him, I felt extremely awkward.
4. The woman that is at the front (perhaps the mans wife) is incredibly unprofessional. She dresses like my 5 year old daughter when she plays dress up and literally snaps her fingers at her employees as if everyone (especially her customers) need to know that she is the boss.
5. My hair came out OK the last time I was there but I have definitely had better. My stylist was very nice, although she did mention some pretty personal issues of her own and of other employees which I thought to be unprofessional as will. I do not remember her name but she has short, dark hair.

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1 out of 2 people found this review helpful.

If you are looking for a true awesome Stylist go see Devon Duty.
She is know as the Updo Queen and her talent is amazing she can make you look from DRAB to FAB.
If you want a new style and bored with your same old not to know what to do with your hair then let her work her majic on you!!!
She will explain to you what product will work with your hair and how to keep it looking healthy.

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1 out of 2 people found this review helpful.

I was just checking to see what others were saying about Journey's. In some cases it was really amazing, and shocking. I have "known" both Soren and Charlene since before they were even married. They worked for someone else, but were, even then outshining HER.

When I found out that they had been able to establish their own salon it made me very happy! My stylist is Kathrine (Kat), when I first wanted to go to Journey's Soren wasn't available, and they suggested Kat. I have been TOTALLY pleased with everything Kat has EVER done WITH and FOR my hair.

I really do not understand ANY of the "rants" that are on this site, because all one has to do is speak up and what ever you are complaining about WILL BE FIXED! Believe me, I can complain a lot! --THEY MADE ME REMOVE THE B WORD I ORIGINALLY USED! -- You know, a hair sticking out here or there, or too straight in one place, etc. Anyway, I just do not get it.

Gloria B. Smith
16307 Golden Sage Lane
Cypress, TX. 77429

(281) 373-3645

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1 out of 1 people found this review helpful.

i love this place. everyone here is so nice and always does the best job any one could ask for. i do not know what any of these people are sayig this is a bad place. both the owners are always so friendly. truly the best place to spend your money. always busy but that just means there worth it.

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1 out of 2 people found this review helpful.

I have been going to Journey's since I moved to Houston in July 2008. Kat has been doing my hair ever since. We've a a mishap here or there, but that is normal for such a long time. I always enjoy my time there. It is like meeting with a great friend. I can't begin to say how sweet everyone is. I give them a 5 star for sure - otherwise, I wouldn't still be there 2 1/2 years later!

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1 out of 1 people found this review helpful.

I had a horrible experience at Journey's Hair Studio! For x-mas my hubby got me the works at Journey's-hair cut & highlights. The color came out good but the hair cut was one of the worst I have ever gotten! It was shorter & thinner on one side. The stylist Kat said no problem come back in so I did. After she finished trimming it - I still had lop sided hair! & she said that was normal with the way I part my hair-hello? Plus she wasn't going to blow dry it since she had another customer waiting so I said it still wasn't fixed & she so she pawned her other client off to another stylist & did more trimming & didn't even offer to blow dry my hair so I walked out of Journey's with wet hair!. If this was a cheap haircut then I would understand but it wasn't. Very bad customer service & made me feel like it was my fault that she was late for her next appt ( oh btw she made the appt with the other client the same time as my fix up hair do. If she wouldn't gotten it right the first time then she would be on time! I will NOT begoing back to her or Journey's.

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0 out of 1 people found this review helpful.

Great experience at Journey's. Normally I don't take just anyone but this girl was so sweet. Kaylie did a great job on my hair. I will certainly go back to her. The massage she gave while washing my hair was remarkable. She also suggested some products she thought would be good for my hair. She was right. I can't say enough good things about her. Give her a try you will love her and her service.

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2 out of 2 people found this review helpful.

Visited Journey's for the first time. Kaylie did my hair. She did a great job. I will defintely go back to her. The price was right and she was so nice. I would reommend her to anyone.

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2 out of 2 people found this review helpful.

IF anyone was looking for Wendy I have now found her!! She was an amazing hairstylist who really listened and cared for all of my needs. I was shocked and appalled when I found she was no longer at Journey's, but either way I have now found her. I feel she was a gift sent from God, and I feel her true clients feel the same- the way to contact her is 832-622-3895!! One day, they will maybe learn to KEEP talented stylist. I think they have ran all of them off!

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I just want to say that Journey is a great place to go and have your hair-styled, colored or cut. My husband went for a haircut and I went to have highlights, cut and styled. The price was very reasonable. Kat did a great job on both of us. I just want to say "Hats Off" to Kat. See you next time! Cole and Anna

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I had a great experience today at Journey's. I called and they got me in right away on a Saturday. This was my first time at Journey's and the hairdresser, Kim, was wonderful. She did a great job and was very nice. I have long hair and it cost $35, which to me is a great price. No complaints here...I will be back!

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Just wanted to say that I had a wonderful experience at Journey's ! I went for my first visit and my stylist Soren was very professional and knew exactly what type of style and color fit me. The entire staff there was very friendly and they have a great atmosphere. I have received many compliments on my hair. Looking forward to many more visits !

Lanette G.

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Wendy has cut my hair in the past and i am happy to say that she has the skills and the discipline all hair stylist need to have to be in this industry.Her passion and love for what she does shows in her work.WENDY KEEP UP THE GOOD WORK.

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My daughter and I have been going to Wendy for cuts and color for a couple of years now. She does an awesome job and we always love her work. I recommend her to all my friends.
Keep up the good work!

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I just went to Journey's for my first time to get my hair done by Wendy and I was very pleased with my experience. My whole has been going to her for about a 1 1/2 now and none of us has yet to go to her new shop. I don't pick out what is done to my hair instead I tell Wendy "You are the stylist and you would know more than anyone what would look good" She colors and cuts my hair and I have never had a complaint. My son was 2 1/2 and scared to death to get his haircut and Wendy the sweetheart that she is, cut my son's Shamu doll first to prove that it will be ok.
I know Wendy is good at what she does you would not keep her if she didn't know what she was doing.

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I visited Journey's last week and have been very impressed with my color and cut. I also really enjoyed the customer service I received and the prices were great. It's only been a week and I have already received many compliments on my color.

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What a fabulous haircut and color I got from Journeys. I LOVE IT and I LOVE THEM, The atmosphere is so pleasant and giving and everyone is so interested in you and what you want as a customer. This is by far the best experience in hair services that I have ever received. Hats off to a WONDERFUL business.God Bless you and your business.

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I have been going to this couple since before they had a salon and now they are even better!! Charlene will always take her time to get to know you and see what you want. Her stylist are amazing and her assistants are great. This salon has the up most class and sophistication without that salon chain feeling.

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I have been going to this couple since before they had a salon and now they are even better!! Charlene will always take her time to get to know you and see what you want. Her stylist are amazing and her assistants are great. This salon has the up most class and sophistication without that salon chain feeling.

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I find it very telling that the negative comments about the salon, staff/owners and service were written by Anonymous, with the single exception of reina. If you aren't willing to write your name then maybe your comments need to be taken with a grain of salt.

I also find it quite elitist of the poster who "requires" a drink be offered while having a haircut. Quite ironic considering many of the negative comments about the staff/owners is their "uppity" attitudes....We all have our needs I suppose....

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Prior to going to Journeys, I'd been driving an hour each way to get highlights and a haircut but found Soren through an acquaintance. He corrected the color and gave me a great haircut. I didn't even realize the color needed correcting until he did it. It looks so much more natural now, and I get lots of compliments. He uses better quality products, too, as my hair is much less damaged - again something I hadn't realized. I thought my hair had changed due to aging. I love my hair now. Haircuts do not cost over $40 - I believe they're $25. As to the comments about Soren never smiling - some people do look mad/upset/angry when they are not, and I think he is one of those. He has always been very pleasant and friendly to me. Took my teenage daughter in and he cut her hair beautifully. She is thrilled with it. Being the owner of the shop, maybe he needs to work harder at pampering people, I don't know, like I said - I've always found him friendly. I've been going there for about a year now, and I only have good things to say. One more thing - he isn't from the USA originally, so maybe that has something to do with it. But if you talk to him, I think you will find him very friendly.

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I'm a regular at Journey's. My stylist is Danielle and I LOVE her. She is young but knows what she is doing. I loved the color and style she gave me. She is sweet and is always focused on her goal.

The husband/wife owners are not always pleasant. Soren never smiles and always seems to hate life and Charlene is just a gossiper that thinks she is too good for everyone else.

The only reason I keep going back is because I love my stylist and I just put up with the owners. If you visit Journey's request Danielle. She is great!

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1 out of 1 people found this review helpful.

I have gone to Journeys for a long time, but the turnover of staff leaves a lot to be desired because it makes it hard to get the same hairdresser twice.Mr Soren is more miserable each time I go in, yet his wife always has a smile on her face!The 'hairdressers' are young kids with no experience and not qualified at all! I want somebody who knows what they are doing to work on my hair so I am going elsewhere from now on!You are never made to feel welcome or even offered a drink - but you are still charged more than you would pay elsewhere..I am posting this anonymously rather than hurt the feelings of the owners more than necessary.What a shame.

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I have been a customer of Journey's for a little over two years. The only reason I continue to go there is because of the location. I have been through three stylists there, who have all left the salon. I love my current stylist, but wish he worked at another salon.

Offhand, I have had a minimum of four hair disasters there. When I complained I received a chilly, rude reception by Soren. Afterward I went to another salon to have my hair corrected. It's not worth it to pay someone to be rude to you. I am one of those people who never complains. My hair has to look really bad for me to do so.

The owners Charlene and Soren have made me feel uncomfortable on more than one occasion. Charlene gossips and Soren never smiles. The atmosphere is unprofessional and an arrogant attitude is received by some of the employees. They are hardly an inside the loop experience as I recently read.

An inside the loop experience is when your stylist offers you a glass of wine or a soft drink and good conversation as though you are in a spa. You are made to feel beautiful even if you are not and you let the customer know that their patronage is valued. I would pay any amount of money for that experience and not have to drive so far to get it. This is not the case with Journeys.

At my last visit, I was so upset that no matter how convenient it is or how much I like the stylist. I felt like I was at a foreign nail salon, except I knew the language this time. It's really a shame that they can't see the bad image they reflect.

My husband also found their attitude to be superior and without merit.

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I wish I would have listened to my friend and daughter long before I made my first appointment with Soren. I have spent many years receiving bad hair cuts. Soren has been the first stylist that has been able to cut my hair and have it lay as it should after being cut. I appreciate his professional and courteous staff. I receive reminder phone calls as all customers do the day before, but also receive a call the day of the appointment. Thank you Soren. I really appreciate your service. James S.

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I have been a customer of Soren's for about 7 years. He has been the only hairstylist that has been able to color my hair as I have wanted. With changing jobs and a busy work schedule, Soren began coming in early so that I could continue having my hair done on the schedule I had set. I really appreciate the extra effort that he took. I have enjoyed watching Soren and Charlene grow their business and wish them many more years of fabulous service. I would be happy to recommend their hair salon to anyone wanting a professional hairstylist and great service in a friendly environment. Kathy P.

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Charlene has been doing my hair since 1998, I am a weekly customer, the people that work there are very friendly and helpful. The shop is clean and comfortable, I have made wonderful friends there, I look forward to my weekly visits. I have known Charlene and Soren since before they were married. One day as I was backing my car out of the parking lot, Soren noticed that my brakes were squealing. He hurried to tell me. I was there first customer in there new shop, we have formed such a bond, we are like family. Love them both.

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Years ago a hair stylist that cut my hair retired. I asked her who would she recommend for the great service and haircuts I was used to getting. She referred me to Charlene. Charlene started cutting my hair and I always received an outstanding hair cut and good customer service, which I had been used to previously. After a while her husband Soren started cutting my hair and he continues to cut it now. I enjoy my conversations with him and he also continues to give me excellant hair cuts. I have been going to them for years before they opened their own business. I can honestly say I have always been treated well and always received an outstanding hair cut. Their salon is always clean and their employees are courteous and friendly. It has been fun going there and watching their business grow. I would highly recommend them and their staff for great customer service.

Bill

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My daughter and I have been going to Journey's for about 4 years now. We started out as "walk-ins" but quickly realized that we were going to become regulars. Soren, has been our stylist from day 1. As a teen, my daughter has experimented with plenty of "D.I.Y." hair colors. We've had to rely on Soren's experience and expertise in correcting what seemed like disasters. We've gone thur plenty of formal dances and always had Soren's team of stylist and makeup artist work their magic. We are not "picky" clients and we don't require extra pampering but the service and atmosphere at Journey's always makes us feel special...no matter what kind of a day we are having.

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I'm not sure what the customer service philosophy is at this Husband/Wife-owned salon. The best stylist they had they ran off and its not worth going back for me. Someone in an earlier review mentioned Maurees. I agree, he is good, but needs to learn when to shut his yap...he and many others there gossip to the point that it made ME uncomfortable. I went for two years to Jennifer, who is not only an AMAZING stylist and colorist, but very sweet and genuine. I NEVER heard her gossip about other clients. Not so with the others. Plus, for two years I NEVER saw the owner Soren smile. He never once said hello to me, thank you for your business, nothing. I felt like he leaves his personality at home. When you go to a salon you want to feel pampered and taken care of. Since Jennifer is no longer there, I found somewhere else. And while I'm getting this off my chest, they really should take more time training their high schoolers who greet their clients and answer the phone. Their phone etiquette, manners and demeanor leave much to be desired. Being snotty and pushy on the phone is not something to teach these young girls. With so many great salons and stylists out there, don't waste your time or money here. Go where you will be treated like you deserve. For many of us, this is the only time we get "ME" time. I choose to go somewhere where I feel like they want me there.

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Maurees Regules is my hair dresser and I love him! I could not have asked for a better hair color/high light and hair cut! He has alot of experience and would recommend him to everyone!

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I made an appointment to get my hair cut but didn't ask for anyone in particular since I had not been there before. The cut that I received is one of the worst I have had. I didn't get the stylist's name, though. She didn't tell me her name, didn't try to give me her business card. I couldn't really tell the extent of the damage until I got home and I will not be going back there. Some of their stylists may perform quite well, but evidently not all of them. So my message here is, have a personal recommendation for a particular stylist before you make an appointment.

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I don't know what the women below was thinking when she wrote bad customer service. I have been going here for 2 years and it is a wonderful place. It is very busy, so no walk ins, but it is great service at a great price!

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The stylists at Journey's are some of the best in the industry. If you want quality for just a few dollors more, then Journey's is someplace you should try. I have found it difficult to get an appointment, they stay very busy and can't accomidate "walk in's". I use Soren, he is one of the best.

PROS: Quality
CONS: Hard to get an appointment

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The salon employees are extremly rude customer service is not their forte. My mother sister and I went in because we were excited there was a salon nearby and thought we would give it a try. When my mom inquired about a simple haircut the woman looked at her like she was speaking a foreign language. You would think they had an appointment book to look at instead she walked around the salon asking anyone if they could accomodate her and then came back 15 minutes later and just said no sorry & that was it.

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