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MarkerRiver Oaks Automotive Ctr

(713) 627-2886

3800 W Alabama St
Houston, TX 77027

2 Reviews by Citysearch:

Honest people with good prices 5 Star Rating - World class

I went into the Automotive office because I saw the AAA recommended sign. I had a noise under the hood which I could not identify. I left my car with them and they called me to pick up the car a few hours later. They told me there was "no charge" and the fix was simple. No charge! I coundn't believe it yet it was true! They could have charged me $200 and I would never have known the difference. Honest people and that is rare in the auto repair business these days.

Pros: Took care of my needs right away
Cons: None
Posted 01/04/08 at 11:17am

River Oaks Automotive Got Me to Replace My Mirror for $200 When a Friend Fixed It in Under 10 Minutes 1 Star Rating - Unsatisfactory

I went to see River Oaks Automotive Center to see if they'd screw a passenger side mirror back on my car for me. They said there was no way to fix it, I'd have to spend $200 to buy a new one and then pay them to put it on my car for me. While the mirror was supposedly out being painted, a friend of mine (he just works on his own cars) fixed my original mirror with some tools he had lying around in his van.

I told this to River Oaks Automotive Center and was told there was no way they'd refund the $200 for the new mirror even though I didn't need it because it'd been painted. So I have no new mirror and I'm out $200 even though mine was fixable in less than 10 minutes with no special tools by a non-mechanic.

Not only that, my new mechanic (who does repairs and replacements to mirrors) told me that the mirrors come out of the box at the manufacturer's place already painted. Since River Oaks lied to get me to buy the mirror in the first place, I tend to put my faith in my new mechanic.

It was a lesson hard learned but through it I learned to look up businesses on Citysearch and, ultimately, came away with a mechanic who had over 20 5-star recommendations on their site. Ultimately worth the $200 I wasted at River Oaks Automotive Center.

Pros: It was a little bit closer to my house.
Cons: Integrity questionable at best.
Posted 08/11/07 at 6:50pm