A-Tex Family Fun Ctr

In June of 2006, I found a champagne colored Sunlighter spa in the showroom of the Round Rock A-Tex Family Fun Center, and agreed to purchase the tub on a 12 month lay-a-way. I made monthly payments for almost a year, always seeing my beautiful tub in the showroom with the "Sold" sign on it each visit, until I went in April 2007, the tub was gone. "It was recalled by the manufacturer," the manager, Shawn Evans, reported, "the champagne color was cracking. Wait until the new colors come out to pick a new one," he added.

When I contacted the manufacturer, they reported that there were no such problems and the tub was not recalled. The storeowner, Chris Secard, informed me that the tub was sold to someone else to make room for inventory. The champagne color is not available anymore. He pointed out that the contract says that the company has the right to make changes to the product offered based on availability.

I don't want another color, so I asked for my money back. "Sorry, no refunds, it's in the contract," he added. "You will just have to pick another color."

When I couldn't get results through A-Tex, I took the owner to arbitration thru the Better Business Bureau. Even though I won the case, Secard still refuses to comply. A-Tex is finally getting their satisfactory rating removed, but even that took lots of e-mails.

I am still working the case, but it looks like I will have to go to real court and win again.

Don't buy from them - they lie and cheat customers all the time, but most don't discover that they are being lied to!

Posted 08/03/09 | Report Abuse

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Purchased pool last year. They did not haul away the trash and the mound of dirt I had. I wish I had known about that. Service is not up to par. Seems they only have one person to handle service in my area. They do not show up when they say they will and now will not return calls.

Many leaks, not level and bottom not flat.

Go elsewhere.

Posted 06/09/09 | Report Abuse

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I just want everyone who reads this to know that when I used another company (whose name I will not mention) for my pool and Jacuzzi I was left with an incomplete pool and no Jacuzzi! After contacting A-Tex Family Fun Center with my problem, they were quick to help rectify the situation even though they had nothing to do with the company I had initially used. They found parts and finished the pool. They gave a wonderful deal on a Dimension One spa, installed, that was better than the initial one I would have received from the other company. I would recommend A-Tex Family Fun Center to anyone for their quick service, their honesty, and their fair pricing. It was a pleasure doing business with them.

Posted 02/23/09 | Report Abuse

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I wanted to write and tell you how pleased I am with the Dimension One spa I bought from A-Tex. I had been thinking about buying a spa for some time, but the experience I had with one of your competitors almost made me change my mind. I was interested in a spa I had seen them advertise for $1999. However, when I called them, I was forced to make an appointment to see their spas. When I went to my appointment, I was put through a two hour, high pressure sales pitch, like I was buying a time-share condo or something! And they were definitely NOT interested in selling me a spa for $1999 I was pushed towards much more expensive models. I left there disgusted with the whole spa shopping process! I had decided to forget about the whole thing, but a friend of mine suggested I give you guys a chance. What a difference! When I walked into your showroom at MY convenience, not by appointment I was greeted by one of your staff members and invited to browse in your spa display. Then your salesman Todd came over and introduced himself, and we sat down to talk. He explained the features and advantages of your spas, and how they compared with others on the market. He was very knowledgeable and informative, and helped me to pick out the spa model that best suited what I wanted. The whole experience was low pressure, friendly, and enjoyable. I left your store feeling that not only had I gotten the best spa I could have, but that I had found a company and people that I could trust. I look forward to enjoying my new spa and my new relationship with A-Tex for many years to come!

Posted 01/26/09 | Report Abuse

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In March of 2008 we purchased a Dimension One hot tub from Atex Family Fun Centers Burnet Rd location. I think we had shopped every hot tub store in Austin, but Atex was the obvious choice. The owner, Chris, was hands in the store and very informative. What we liked about Chris was that he didnt feel the need to talk about his competitors, or other brands of hot tubs. He focused on the benefits from Dimension One, and what made them the best value for us.

We have been using the hot tub on an almost daily basis since we had it delivered and have found even more benefits from it. Aside from the usual relaxation and release of muscular tension that the hot tub is noted for, I personally found another benefit. Several years ago I was diagnosed with having restless leg syndrome (RLS) and was taking medication for it, which really wasnt helping. I still had RLS. I decided to experiment with the spa. I sat on the edge allowed the strong jets to massage the back of my legs. I noticed that I didnt have restless legs. After a week I decided to go off medication. Needless to say the RLS subsided. If for some reason I dont use the spa for several days, RLS returns. As soon as I get into my hot tub and have my legs massaged by the jets RLS disappears. I am hooked!

Posted 01/13/09 | Report Abuse

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Wow, Where to start. I'll try to edit myself, but I get mad all over again thinking about it. Please read my story,and spend your hard earned money elsewhere. Wow, 3 reviews and all 3 are negative.We purchased a top of the line pool online, after it arrived, we began calling the pool companies for an installation. After calling several companies, they all said we will only install if you purchase the pool from them. Then I called ATEX ,and to my surprise they said YES, we do install. Set up date and was told the price for my 18' round pool was $775, I then asked all the right questions, like Does this price ninclude everything except for my pool? All materials? Is there anything else we need at all, NO. The next day I went in to sign the contract, Read all before signing, asked this guy the same questions, his answer was all included. I noted it says they need 6' to get in the back yard so I told them we do not have 6 feet between fences only a little above 5'. Now we come to the day before install, they call to confirm the date and time and then the service rep said it doesn't show that you purchased a bottom kit. I said no, you said all that I need except for my pool included in the price. She said the kit is another $348. Well, its the day before the install so I agreed to buy it, But felt like I should not have to pay the entire price since his staff failed to do the proper thing even when asked, so the rep called the Mgr. who called me back and apologize for the mix up,but tried to say that if I would have purchased the pool from ATEX this would not have happened and staff would have remembered to sell me the kit.So, the Management at ATEX believes it is OK to treat people differently if they buy from ATEX and install, verses if you only install with them. Then he says, And without 6' , I cant get my backhoe back there, so we wont be able to do the job. I told him that his staff was told I do not have 6'between fences, I assumed they would have rented a smaller backhoe and included that in the install price. So, The day before our pool is set to install I have no pool installer. I demanded that if he was going to leave us high and dry the day before install, then he will need to find me a new installer.So he provided me with a few names of people who do installation and we found one who could come but not for 4 more days, So, DON'T DO BUSINESS HERE, SPEND MONEY ELSEWHERE, DON'T REWARD BUSINESS'S WHO CARE SO LITTLE ABOUT THE CUSTOMER. IF ATEX DOES NOT WISH TO INSTALL POOLS NOT PURCHASED AT THEIR STORE, THEN JUST SAY "NO WE DON'T INSTALL THEM UNLESS YOU BUY THEM HERE. BUT WHATEVER YOU DO YOU DO NOT ABANDON A CUSTOMER WITH A SIGNED CONTRACT 1 DAY BEFORE INSTALL.

Posted 08/20/08 | Report Abuse

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We bought a pool from them in 2005. The installation was horrible. They tore our yard up, did not hall of any of there trash(which is in the contract, they said), and left tons of dirt that we had to deal with. They give you no kind of "pool 101" and they put you on bacquacil from the 1970's that is way exspensive...Then when you need repairs they dont show up when they say they will. We now get our chemical from Leslie's pools and I wish we had of gotten our pool from there. Oh well, you live and learn. The moral of the story..DONT BUY FROM A-TEX

Posted 07/21/08 | Report Abuse

1 out of 1 people found this review helpful.

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