I left a special item, a family heirloom, to be 'shadowboxed' for a Chrismas present. the job was late being delivered, not to specifications, with dirty fingerprints on the item, matte, and glass! Dried glue was on the joints of the frame itself. Absolute, rotten workmanship and service.
Cons: Terrible workmanship
I left a couple of paintings for stretching. 30min job, paid $100, was told it would
take 2 weeks, visited 4 times, after 1 month of waiting i canceled my order. got a refund,
which is the only good thing in the case. WILL NEVER go there again.
Pros: none found
Cons: terrible service
Took two documents to the Richmond store. Three months later, they are now done - not to my satisfaction. The 10 day guarantee seems only a way to double the price. Originally $800 for the two, got frames free b/c it took longer than 10 days. I don't think they ever make it under 10 days. Sent the items back several times, still not good enough. Do yourself a favor - experiment with one of the smaller frame shops in town - the Big shop Aaron Brothers is NO GOOD
Pros: the Slav, some framers care
Cons: aggressive selling, shoddy work, b.s. guarantee