Principal Management Group

★☆☆☆☆
32.843073 -96.771888
Map and Directions to Principal Management Group

469-916-0603

5622 Dyer St Suite 600

Dallas, TX

75206

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About Principal Management Group

Real Estate

Real Estate
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.

Completely unprofessional/unethical. They billed my neighbor for a repair related to her unit, and when the neighbor refused to pay it, they automatically deducted it from MY account. Unreturned phone calls and hidden charges.

1
★☆☆☆☆

Completely unprofessional/unethical. They billed my neighbor for a repair related to her unit, and when the neighbor refused to pay it, they automatically deducted it from MY account. Unreturned phone calls and hidden charges.

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Business Response:

Hi there, I am Stephanie with Associa headquarters. PMG is one of our local branches. Thanks for leaving your comments and we are so sorry to hear of your concerns. We would like to assist in resolving this issue. Please email your contact information to customerservice@associaonline.com and we will make sure an executive gets back in touch with you as soon as possible.
.

Unfortunately, our HOA has used this company for years.

There are always hidden fees tacked on to the administrative costs for their management. If you don't scrutinize their accounting
every month, you will be cheated.

We currently have a problem with our personal unit. We have NEVER been treated so unprofessionally by any service industry. We have been subjected to condescension, arrogant attitude, and RUDE subjective accusations/criticisms via email that turned out FALSE!

We have asked for precise information at least 8 times in the last 3 months and finally had an attorney act on our behalf.

Property owners MUST stand up to Principal's demeanor and call it to the attention of superiors in Dallas (Mark Southall). Manager is usually late to executive meetings and is usually not prepared with necessary papers. Lots of paper shuffling. Manager does not like to answer intelligent questions. Very confrontational when asked specifics.

The most efficient/expeditious work I saw RECENTLY is when a MAJOR CAPITAL IMPROVEMENT plan was pushed through in a very short time. Watch for the "OVERSIGHT FEES". This charge of approximately 9.1% is specifically earmarked as a BONUS for EMPLOYEE. Principal/Manager does not tell you that. You must dig for that information. No wonder manager was in such a hurry to get this approved before the end of year bonus time!! (several thousand dollars...)

The Property Manager lacks transparency and complete knowledge. Instead, management tries to be deceptive and ignores requests for information and does not respond in a timely manner, if at all. Property Manager has manipulated BOD under the guise of "I'll handle everything" and in turns runs up the monthly administrative fees. Property Manager and superiors are complicit in BOD's (not all on the board) lack of ethics and integrity.

How can a management company not have a Board do monthly meeting minutes?? How can these minutes not be posted along with the financials on a current monthly basis? You have to watch them like a hawk. Only then, when you push for accountability, does it happen.

Their operation is a charade.

There is concern of a "good old boy" network of contractors they use. There is definitely a conflict of interest.

Regarding a previous post for "RESALE" certificates, the poster is absolutely correct. Read that post carefully. Highway robbery at its best!

We have had only one decent manager in the past 5 years. The good ones leave the company after they witness the internal operations.

Off site homeowners don't have a clue.

November 2010.

1
★☆☆☆☆

Unfortunately, our HOA has used this company for years.

There are always hidden fees tacked on to the administrative costs for their management. If you don't scrutinize their accounting
every month, you will be cheated.

We currently have a problem with our personal unit. We have NEVER been treated so unprofessionally by any service industry. We have been subjected to condescension, arrogant attitude, and RUDE subjective accusations/criticisms via email that turned out FALSE!

We have asked for precise information at least 8 times in the last 3 months and finally had an attorney act on our behalf.

Property owners MUST stand up to Principal's demeanor and call it to the attention of superiors in Dallas (Mark Southall). Manager is usually late to executive meetings and is usually not prepared with necessary papers. Lots of paper shuffling. Manager does not like to answer intelligent questions. Very confrontational when asked specifics.

The most efficient/expeditious work I saw RECENTLY is when a MAJOR CAPITAL IMPROVEMENT plan was pushed through in a very short time. Watch for the "OVERSIGHT FEES". This charge of approximately 9.1% is specifically earmarked as a BONUS for EMPLOYEE. Principal/Manager does not tell you that. You must dig for that information. No wonder manager was in such a hurry to get this approved before the end of year bonus time!! (several thousand dollars...)

The Property Manager lacks transparency and complete knowledge. Instead, management tries to be deceptive and ignores requests for information and does not respond in a timely manner, if at all. Property Manager has manipulated BOD under the guise of "I'll handle everything" and in turns runs up the monthly administrative fees. Property Manager and superiors are complicit in BOD's (not all on the board) lack of ethics and integrity.

How can a management company not have a Board do monthly meeting minutes?? How can these minutes not be posted along with the financials on a current monthly basis? You have to watch them like a hawk. Only then, when you push for accountability, does it happen.

Their operation is a charade.

There is concern of a "good old boy" network of contractors they use. There is definitely a conflict of interest.

Regarding a previous post for "RESALE" certificates, the poster is absolutely correct. Read that post carefully. Highway robbery at its best!

We have had only one decent manager in the past 5 years. The good ones leave the company after they witness the internal operations.

Off site homeowners don't have a clue.

November 2010.

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1 out of 1 people found this review helpful.

.

Our townhouse complex is managed by this company.
The people in this company behave unprofessionally. They misinformed me about important issues. It also takes them months to answer questions.

1
★☆☆☆☆

Our townhouse complex is managed by this company.
The people in this company behave unprofessionally. They misinformed me about important issues. It also takes them months to answer questions.

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.

You and everyone else need to look up John Corona the owner of Principal Mgmt and Associa. This guy was voted most corrupt politician in Texas by Texas Monthly Mag. I think he also was on the state insurance board. I believe this guy has made a posh living out of price gouging and manipulating the laws and rewriting them too. I would avoid this company and any company associated with them like the plague.

1
★☆☆☆☆

You and everyone else need to look up John Corona the owner of Principal Mgmt and Associa. This guy was voted most corrupt politician in Texas by Texas Monthly Mag. I think he also was on the state insurance board. I believe this guy has made a posh living out of price gouging and manipulating the laws and rewriting them too. I would avoid this company and any company associated with them like the plague.

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1 out of 1 people found this review helpful.

.

This review is to point to excessive charge from this management company for a resale certificate (from $205 minimum to around $500). [81st Texas Legislature Review. had a bill,.. HB 4148, which would have set resale certificate fee at no more than $50.00 but it did not pass]?

?The resale certificate is presented to the purchaser of a home to show that the seller is in good standing with the homeowners association. This management company creates the form and the associated boilerplate items (pdf files) with a mouse click from data already paid for by the homeowner??s association.?

?I first learned about the resale certificate when my realtor asked that I have the form, TREC No 37-3 filled out. I contacted the association that manages my owner??s association - {Principal Management Group, 12700 Park Central Drive, Suite 600, Dallas Texas 75251} and I was told to use a web site (principal-mgmt.com) to get the form.?

?The minimum cost to obtain the form was $205, so I decided to wait until I had a sale to obtain the certificate. A week later I mentioned that to my realtor, who told me that the resale certificate needed to be presented soon after an offer is received. ?

?I then thought it best to order the certificate and have it available when a purchase offer was received (the minimum cost $205 has a processing time of 4 to 10 days). I attempted to order the certificate via the web site, but I could not because the form has a requirement to enter the name of a buyer and title company. Because of that it appeared that one could not request the resale certificate until one had a purchase offer, and pay $355 instead of $205 to get the resale certificate with an 8 hour turnaround, (If an offer did not go through would one have to reorder a the resale certificate again?). Well, several days and several calls later, I found one could get the resale certificate if one entered ??unknown? in not just one text box but several text boxes (some located on the bottom of a large pop-up form). With an explanation one can make the order, but I think most people would have to call for help. ?

?For those needing quick service due to a purchase offer, there is an additional $75.00 charge for a 16-24 business hour processing time or a $150 additional charge for an 8 hour processing time. Also when I ordered the resale certificate, I found that there are charges of $60 for FedEx delivery, $25 mailed, $20 picked up or no extra charge through email. When I went to pay I also found out that one had to mail a check (which had to be received prior to processing) or pay an additional $12 to pay with a credit card, electronic check or third party checks. ?

?When I did get the resale certificate though email I was surprised to find that I would have an additional charge of $120 at closing bring my total cost to $325. I want to note that if I had waited until I had a purchase offer and needed the certificate immediately I would have had to pay the $355 plus $120 plus other fees. My cost could have been around $500. ?

?I wrote the Texas Real Estate Commission (TREC), whose mission is to protect consumers of real estate services in hopes that they look into this matter and make it possible to obtain a resale certificate at a reasonable cost and not be charged arbitrary and exorbitant fees because one needs the certificate and is over a barrel.

Why does it cost $25 to get a medical record or $32 to get a drivers license but about 10 or more times to get a resale certificate? The Real Estate Commission or legislators should set insure that sellers are not fleeced. Also there should be a requirement that the management companies post their fees and charges on-line and that the purchaser receive that list to see if he really wants to purchase a home in a HOA with a management company that could take him to the cleaners.?

1
★☆☆☆☆

This review is to point to excessive charge from this management company for a resale certificate (from $205 minimum to around $500). [81st Texas Legislature Review. had a bill,.. HB 4148, which would have set resale certificate fee at no more than $50.00 but it did not pass]?

?The resale certificate is presented to the purchaser of a home to show that the seller is in good standing with the homeowners association. This management company creates the form and the associated boilerplate items (pdf files) with a mouse click from data already paid for by the homeowner??s association.?

?I first learned about the resale certificate when my realtor asked that I have the form, TREC No 37-3 filled out. I contacted the association that manages my owner??s association - {Principal Management Group, 12700 Park Central Drive, Suite 600, Dallas Texas 75251} and I was told to use a web site (principal-mgmt.com) to get the form.?

?The minimum cost to obtain the form was $205, so I decided to wait until I had a sale to obtain the certificate. A week later I mentioned that to my realtor, who told me that the resale certificate needed to be presented soon after an offer is received. ?

?I then thought it best to order the certificate and have it available when a purchase offer was received (the minimum cost $205 has a processing time of 4 to 10 days). I attempted to order the certificate via the web site, but I could not because the form has a requirement to enter the name of a buyer and title company. Because of that it appeared that one could not request the resale certificate until one had a purchase offer, and pay $355 instead of $205 to get the resale certificate with an 8 hour turnaround, (If an offer did not go through would one have to reorder a the resale certificate again?). Well, several days and several calls later, I found one could get the resale certificate if one entered ??unknown? in not just one text box but several text boxes (some located on the bottom of a large pop-up form). With an explanation one can make the order, but I think most people would have to call for help. ?

?For those needing quick service due to a purchase offer, there is an additional $75.00 charge for a 16-24 business hour processing time or a $150 additional charge for an 8 hour processing time. Also when I ordered the resale certificate, I found that there are charges of $60 for FedEx delivery, $25 mailed, $20 picked up or no extra charge through email. When I went to pay I also found out that one had to mail a check (which had to be received prior to processing) or pay an additional $12 to pay with a credit card, electronic check or third party checks. ?

?When I did get the resale certificate though email I was surprised to find that I would have an additional charge of $120 at closing bring my total cost to $325. I want to note that if I had waited until I had a purchase offer and needed the certificate immediately I would have had to pay the $355 plus $120 plus other fees. My cost could have been around $500. ?

?I wrote the Texas Real Estate Commission (TREC), whose mission is to protect consumers of real estate services in hopes that they look into this matter and make it possible to obtain a resale certificate at a reasonable cost and not be charged arbitrary and exorbitant fees because one needs the certificate and is over a barrel.

Why does it cost $25 to get a medical record or $32 to get a drivers license but about 10 or more times to get a resale certificate? The Real Estate Commission or legislators should set insure that sellers are not fleeced. Also there should be a requirement that the management companies post their fees and charges on-line and that the purchaser receive that list to see if he really wants to purchase a home in a HOA with a management company that could take him to the cleaners.?

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2 out of 2 people found this review helpful.

More about Principal Management Group

Principal Management Group, AAMC, AMO provides community association management and developer services to North Texas. Since 1979, our sole focus has been to deliver performance that enriches communities and enhances the lives of the people we serve. Principal Management Group is an Associa Company. As a part of Associa®, the nation's leader in community association management, we provide the operational stability, financial longevity and industry resources to help maintain the value of your home, while growing the value of your investment.

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