Geek Squad prices are competitive with other stores and mom and pop shops. Mom and pop shops don't offer three month warranties on their work, and typically charge by the hour. Most items do not have more than a 10-20% markup from the manufacturer's price. Some items are even BELOW the cost of what the store pays for the items when they're on sale... plus you don't have to ever deal with any mail in rebates. All mail in rebates are taken off immediately in the store, so they just advertise the price post-rebate since that's what you end up paying, which is great compared to Fry's which has a mail in rebate on almost everything. Just compare prices online with other stores and you will see the markup really isn't much more than what other stores sell for (other than cables, which is kind of lame).
The only items that are shipped out to repair by the Geek Squad are those that require parts that are not available in store (motherboards, laptop CD drives) AND are covered by a manufacturer's warranty or a service plan. A majority of the work done is in software repairs -- virus and spyware removal, slow computers, loss of network connectivity, etc, and they can diagnose and repair/replace hardware if it's something they sell at the store.
The previous poster is obviously just advertising for his own company. It's sad when someone has to actually lie about their competitors just to get people to walk into their front door or even see the shack their "company" is operating in.
I'm a long time Best Buy customer, since 1995 or so when the store in The Woodlands opened, and I've almost always had an excellent experience there (can't say that much for the Conroe store). Angry people tend to have the loudest voices, but I'm one of the satisfied ones that likes to spread the word.
Was this review helpful to you?