Hey supadave (nice name - have ego issues?) you write with no actual information. My wife doesn't make that kind of mistake. But it would be easy for someone in a busy dental office to neglect to mention something. When I called them back and politely asked for a credit, they should have simply said, "no problem, we're sorry we forgot to tell you. For next time, you'll know" and left it at that. But they refused. If you were running a business (and I hope you're not), I bet that's what you would have done. Unless you're too "supa" to make a mistake. And before you criticize, think about having heard more than one side of a conversation and having a few facts.
i just logged on to write a review of this awesome establishment and i had to laugh when i read the last review with one star. it so happens i was in the office last week getting my teeth whitening treatment while your wife was yelling at the owner over the phone. when i originally made my appointment, the secretary told me to make sure that date would work because there was a change fee for the zoon promotion. i will bet you she told you that as well. i seriously cannot believe you have the audacity to write these wonderful people a review like this. you even said yourself that the work was good. if you ask me, you are lucky they only charged you 100.00. by the sounds of it, i would say they should have charged you three times as much just having to deal with your unprofessional wife. (i wish i could use a stronger word than unprofessional). i am sorry you have to wake up next to her every morning. yes, it was that bad. i will say that the lady in the office handled your spouse with the utmost professionalism, which is more than i would have done. anyone who happens to read this, listen to all the rest of the reviews. seems to me like you are the type of people that go to restaurants with the intention of complaining loudly in order to get a free meal. when that doesn't work for you, you strike back by writing a bad review. i just can't get over how great these people are. the other reviews spell it out perfectly. someone below said that if this is not your dentist, it should be. i agree with that statement in spades! think about it. have you ever seen reviews like this for any other establishment? you folks should just concentrate on making each other miserable and leave the rest of the world alone.
The procedure was fine and folks very nice. But then they lied to me and told me my wife had approved a $100 charge for changing the appointment. She never did. I paid it, not thinking they would lie. And then they refused to refund it when I complained. Not good folks. I would have trusted these people and had more work done there, but not now.
I had a great experience at Uptown Dental Spa today. I needed some teeth whitening done and they offered the Zoom whitening which I had seen before on one of those ultimate makeover shows so I thought I would give it a try. I gave them a call and Stacy was very friendly and helpful. She took the time to tell me about their practice and lead me to the forms that I could fill out ahead of time instead of being rushed when I got here. She gave me another call the day before my appointnment not only to confirm my appointment but to make sure that I knew where to find them. When I arrived on the day of my appointment, I walked in and immediately was relaxed. Sounds of a little waterfall going on in the background and the surrounding were very pleasant. I was met immediately by Stacy who got me into the system after which I was immediately taken back with no wait whatsoever. I hate having to wait when I have an appointment at other places! Anyway, we get to the back, get me in a chair and in comes Liset. Now, I'm comfy, watching a great movie and I got two hotties taking care of me. Lot better than being at work.... They explained what they were going to do and aksed if I had any questions. The thing that goes in your mouth to expose just your teeth was a trip since I looked like Hannible with it in there but hey, made for a great txt message to my wife. haha. The procedure went VERY well and my teeth look worlds better than when I walked in. I didn't have any pain during the process which I really appreciated....
If you have need to for a dentist or some whitening like I did, I would HIGHLY recomend these folks.
Wow, who knew going to the dentist could be like this! Hadn't been for awhile and knew I had some issues. Was a little nervous (who isn't?) but was put at easy right away when I walked in and the receptionist offered me a glass of wine. Too cool. Was feeling better already. Summer took x-rays on me and cleaned my teeth. She did a great job and I could tell she was doing a thorough job without hurting me. Dr. Timm is a great guy, he listened to me and spent the time discussing my options. It's refreshing to have a dentist with a personality as well. Everyone was so friendly and helpful and I must say I was surprised I had such a good time at the dentist. Can't say enough good things about about my visit. This is how a dental office should be.
This is an amazing dental office. Everyone from Dr. Timm to the front-desk receptionist area is professional, responsive and friendly. They send you appointment reminders by way of calls and post cards. (love that). I have been a patient of a few dental offices prior to Uptown Dental Spa..There is no comparsion! They make you feel like you are the most important patient!! I live in Katy, Texas and I do not mind traveling to the Galleria area. They are so worth it!
I never really liked going to the dentist. I was hurt as a child and just always feared the dentist. I started to have a toothace. I found uptown dental spa on the internet it was literally minutes away from the Galleria. I called and explained to Stacy what was going on and she was very helpful, I was able to go in the same day. From the moment I walked in everyone was so nice! I never once felt scared, they explained everything they were doing and why. I had so much decay on my tooth that i needed a crown, they gave me the option of doing it since I was already there. I am no longer in any pain thanks to Dr.Timm and his staff. I will definently be going back!!!!!
I don't like going to a dental office where I feel like I am just another number or in a rush to get me in and out. At Uptown Dental Spa it is quite the opposite. First of all I was asked if I wanted a glass of wine! Then the hygienist took her time to explain different types of cleaning procedures and all this time I thought it was just a teeth cleaning. I did not know there where different types. Dr. Timm I loved because he told me straight up what I need it and was not pushy at all. The staff are all very personable and made my dental experience very enjoyable!
i just returned home from my second visit at uptown dental spa. this was by far the best experience i have ever had at the dentist office. the place is nothing like the standard paradigm of what a dental office should be. the lobby is painted in earth tones and it really seems like you are in the waiting room of a day spa. they offer you a glass of wine while you are filling out paper work. not cheap wine, good quality Cabernet. the ladies on staff are easy on the eyes and very professional. they have fantastic customer service skills. with cleaning and exam, the staff made me free teeth whitening trays. on my first visit, i had two crowns and a filling done. dr timm has great bedside manor. he is professional, but constantly cracking little jokes to make the patient feel at ease. he was fast too. all of that work was taken care of in about 2 hours. about two weeks later i went back to have my permanent crowns set. i let them know i was in a bit of a hurry because i had another appointment later in the morning. they had me in and out of there in 45 mins!!! my new teeth fit perfectly and i have no sensitivity. i will never go to another dentist office. neither should you.
Very pleasent experience. Was "zoomed" about 10 years ago. Not fun. However after my experience today, I'm going to get my son an appointment. Great office staff (than you, Summer), and almost wish I could stay around and chat.
Dr. Timm was very easy to talk to, and I could tell he knows his stuff. Highly recommend!
I have been going to the same dentist for about 15 years. My sister has been telling me to go see Dr. Timm because she loves him, and I was ready to make a switch. I went for my cleaning and it was so pleasant. They offered me a glass of wine and visited with me for a bit while Stacy handled my paperwork. It was absolutely the best cleaning I have ever had!!! Summer explained everything to me as she cleaned my teeth and she never hurt me. When I was done, I felt like she didnt miss a spot. It was very relaxing and enjoyable. Dr. Timm came in for the exam and was so interested in what my thoughts were about my teeth, he listened to every word. I loved that he did not rush me and took all the time I needed and he didnt run out of the room. The staff was wonderful, Summer,Yvette, Liset and Stacy all greeted me by my name when I arrived and they all made an effort to say goodbye when I was done. I didnt even get treatment and the assistant knew who I was and spoke to me. I am definitely the lucky one to find such a charming office that really cares about their patients. I will never go anywhere else!
I am extremely neurotic about my teeth and have seen the same dentist since my childhood. Even after leaving the state, I continued to fly home just to see my dentist. After being referred to Uptown Dental Spa by a good friend I decided to give it a try. The atmosphere was soooo relaxing you really to feel like you are in a spa! They pamper you and treat you as you would want to be treated! Not to mention the staff is extremely friendly and personable! They explain everything they are doing and always welcome questions or input! I ended up having a small procedure and Dr. T made me so comfortable I really didn't feel a thing. The advanced technology they have in place and the services they have available truly make them a full service office! Long story short after 28 yrs of the same dentist I have made a permanent switch to Uptown Dental Spa. .......By the way, my hubby got a facial and hand massage along with his cleaning!!!
I know that companies often rate themselves on these things?.this is 100% legit!!!
I would never go anywhere else for dental services. The atmosphere was more of a spa than a dental office. The check in was quick and easy. Summer did a great job cleaning my teeth while I listened to some great music.
Dr Timm did a thorough evaluation and was a pleasure to work with. Yvette's personalized customer service made my appointment perfect.
Overall they made my experience very relaxing and I look forward to returning. It is worth the trip from anywhere in the city.