Ruiz Salon

★★★★☆
  • 500 N Lamar Blvd 120

    Austin, TX 78703

    Map & Directions
  • 512-478-7744

About Ruiz Salon

Categories
  • Beauty Salons
  • Hair Coloring
  • Hair Care
  • Makeup Artist
Details
  • Hair Extensions
  • Haircuts
  • Updos
Hours
M-F 9am-6pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • info@jacksonruiz.com
3.6543 81
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I've been going to Jackson Ruiz for nearly 10 years now and even though they are expensive, it's worth it to me because I feel like I'm getting the most for my money there. \r\n\r\nAll the perks of this high-end salon are nice, like the complimentary wine and hand massages, but they are only icing on the cake because the real treat is the quality of the work. Judy Im (the tiny Korean girl) is one of the best hair stylists in the country and will cut your hair and treat you like you are one of the many celebrities that are on her clientele list. \r\n\r\nGo there, ask for Judy and be very satisfied.\r\n

2

I've been going to Jackson Ruiz for nearly 10 years now and even though they are expensive, it's worth it to me because I feel like I'm getting the most for my money there. \r\n\r\nAll the perks of this high-end salon are nice, like the complimentary wine and hand massages, but they are only icing on the cake because the real treat is the quality of the work. Judy Im (the tiny Korean girl) is one of the best hair stylists in the country and will cut your hair and treat you like you are one of the many celebrities that are on her clientele list. \r\n\r\nGo there, ask for Judy and be very satisfied.\r\n

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Anytime you want great hair color -- go to Jackson-Ruiz downtown and ask for Ms. Todd Strozier or Melissa Hilsabeck. They're both expert with color, making sure everything is perfect. Also, they're both extremely personable. They make you feel like you're the only client they have that day (which, of course, is not the case). Todd's and Melissa's service and expertise are why I keep going back to J-R, year after year!

2
★★★★★

Anytime you want great hair color -- go to Jackson-Ruiz downtown and ask for Ms. Todd Strozier or Melissa Hilsabeck. They're both expert with color, making sure everything is perfect. Also, they're both extremely personable. They make you feel like you're the only client they have that day (which, of course, is not the case). Todd's and Melissa's service and expertise are why I keep going back to J-R, year after year!

Pros: Fabulous Hair Color & Service

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AWFUL! NEVER go to this salon! Horrible customer service and charge you hundreds of dollars for missed appointments

1
★☆☆☆☆

AWFUL! NEVER go to this salon! Horrible customer service and charge you hundreds of dollars for missed appointments

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.

I recently moved to the salon when my stylist Willie changed from JR salon up north. I was worried that it might be too expensive based o the location, but the no-tip policy really makes it reasonable and the quality of the space, the experience, and especially Willie's work is unbeatable! \r\n\r\nI highly recommend this salon and look forward to my next trip.

2
★★★★★

I recently moved to the salon when my stylist Willie changed from JR salon up north. I was worried that it might be too expensive based o the location, but the no-tip policy really makes it reasonable and the quality of the space, the experience, and especially Willie's work is unbeatable! \r\n\r\nI highly recommend this salon and look forward to my next trip.

Pros: Beautiful space, great service, Willie is wonderful!

Cons: can't think of any

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I have lived in Austin my whole life and bounced around with different salons over time - until last year (2008), when Mercedes cut my hair. My first appointment was great. I wasn't sure exactly what I wanted, but gave her some pointers on what I thought I was looking for - ever since then NO ONE will cut my hair but her. In fact, I recently moved to Dallas for a job and I still drive back to Austin to get my haircut by Mercedes - which is great because she works weekends too! Yes, sounds a little ridiculous to drive 3.5 hours for a haircut, but she is THAT GOOD. I understand some of the other complaints up here about the other staff, or perhaps the rushed experience - that may be true and I just don't notice it - but even if I did, I promise I would still go there, because Mercedes is a miracle worker and I have loved every haircut she has done for me.

2
★★★★★

I have lived in Austin my whole life and bounced around with different salons over time - until last year (2008), when Mercedes cut my hair. My first appointment was great. I wasn't sure exactly what I wanted, but gave her some pointers on what I thought I was looking for - ever since then NO ONE will cut my hair but her. In fact, I recently moved to Dallas for a job and I still drive back to Austin to get my haircut by Mercedes - which is great because she works weekends too! Yes, sounds a little ridiculous to drive 3.5 hours for a haircut, but she is THAT GOOD. I understand some of the other complaints up here about the other staff, or perhaps the rushed experience - that may be true and I just don't notice it - but even if I did, I promise I would still go there, because Mercedes is a miracle worker and I have loved every haircut she has done for me.

Pros: Mercedes, the products

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I was completely shocked by the cold, rude, & hasty way I was treated. When spending $250 for a cut & color, I expect some nice service. I was treated like a number, not a person; I observed as other clients were treated the same way. I was shuffled between 3 different stylists. The girl who I paid to have my appointment with put my highlights in & that was the last I saw of her. She didn't even see the end result. It was evident that the staff just wanted to rush through to the next client & fit in as many as they could. Worst service I have ever had.

0
★☆☆☆☆

I was completely shocked by the cold, rude, & hasty way I was treated. When spending $250 for a cut & color, I expect some nice service. I was treated like a number, not a person; I observed as other clients were treated the same way. I was shuffled between 3 different stylists. The girl who I paid to have my appointment with put my highlights in & that was the last I saw of her. She didn't even see the end result. It was evident that the staff just wanted to rush through to the next client & fit in as many as they could. Worst service I have ever had.

Pros: Owner is nice.

Cons: I was shuffled between 3 different stylists in a rush.

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I was referred to MERCEDES at Jackson Ruiz by a friend who always has the cutest haircut. I brought in a photograph of the cut I wanted- she took one look and the photo, one look at me and knew exactly what to do. I am so happy with my cut and will be a lifetime client. Mercedes is a lovely, charming young woman, extremely gifted at her craft and has excellent bedside manners. I highly recommend her and commend the entire staff for their genuine dedication to providing excellent service.

2
★★★★★

I was referred to MERCEDES at Jackson Ruiz by a friend who always has the cutest haircut. I brought in a photograph of the cut I wanted- she took one look and the photo, one look at me and knew exactly what to do. I am so happy with my cut and will be a lifetime client. Mercedes is a lovely, charming young woman, extremely gifted at her craft and has excellent bedside manners. I highly recommend her and commend the entire staff for their genuine dedication to providing excellent service.

Pros: best hair stylist ever!

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I have visited this salon several times before and everyone has always been friendly for the most part. About a week ago I went to have someone do my hair for graduation and it was hands down one of the worst experiences I have had in Austin. My stylist basically rushed me out of the shampoo bowl and the end product looked terrible. She told her manager and he was rude himself. He basically told me I was confused about why I didn't like my hair and told me that she had done what I requested to have done when I called in. AND? Anyone could say that for any job. Just because you do what is asked does not mean it's quality work. I was shocked at the level of disrespect and am incredibly disappointed. I have told my friends in the law school to no longer frequent this place even to buy products. I certainly will not be doing business with them again.

0
★☆☆☆☆

I have visited this salon several times before and everyone has always been friendly for the most part. About a week ago I went to have someone do my hair for graduation and it was hands down one of the worst experiences I have had in Austin. My stylist basically rushed me out of the shampoo bowl and the end product looked terrible. She told her manager and he was rude himself. He basically told me I was confused about why I didn't like my hair and told me that she had done what I requested to have done when I called in. AND? Anyone could say that for any job. Just because you do what is asked does not mean it's quality work. I was shocked at the level of disrespect and am incredibly disappointed. I have told my friends in the law school to no longer frequent this place even to buy products. I certainly will not be doing business with them again.

Pros: n/a

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I live in Brooklyn and got married in Austin in late May 2009. I had heard great things about Jackson Ruiz and wanted them to do my hair for my wedding, which was at noon on the Sunday of Memorial Day weekend. During a trip to Austin in January, I went to the salon and scheduled an appoinment at 8 a.m. the day I was getting married. Initially, the staff was great--they were opening the salon early for me, given my noon wedding. \r\n\r\nAbout a week and a half before my wedding, I was calling all of my appointments to confirm the time, and the stylist who was scheduled to do my hair no longer worked there. No one had called me at all about this until I reached out to them first!!\r\n\r\nOver the next few days, I spoke with three different people at Jackson Ruiz, and each said that they would get back to me the next day if anyone would be interested in taking my appointment. I didn't hear back from anyone at all until 3 days before my wedding. Yes, that's right, three days before my wedding! The person who finally called me back left a message saying that they had found someone to do my hair. It was pretty clear in the message that he was irritated by the situation, and felt put out by it. I called back and left a message with someone else at the salon to say that I had found someone else do my hair. But at 8:15 a.m. during the day at my wedding, I got another call from Jackson Ruiz asking where I was, because they were there, waiting for me to arrive. Again, the attitude was pretty rude, and I had already called to say that their services were no longer needed! \r\n\r\nThat said, I found a great person on short notice to do my hair, and she came to my house and everything! Her name is Jessica, and she works at Bella Salon, down the street from Jackson Ruiz. I HIGHLY recommend her and the friendly staff at Bella. They really saved the day after all of this happened. Thanks, Jessica!!!

0
★☆☆☆☆

I live in Brooklyn and got married in Austin in late May 2009. I had heard great things about Jackson Ruiz and wanted them to do my hair for my wedding, which was at noon on the Sunday of Memorial Day weekend. During a trip to Austin in January, I went to the salon and scheduled an appoinment at 8 a.m. the day I was getting married. Initially, the staff was great--they were opening the salon early for me, given my noon wedding. \r\n\r\nAbout a week and a half before my wedding, I was calling all of my appointments to confirm the time, and the stylist who was scheduled to do my hair no longer worked there. No one had called me at all about this until I reached out to them first!!\r\n\r\nOver the next few days, I spoke with three different people at Jackson Ruiz, and each said that they would get back to me the next day if anyone would be interested in taking my appointment. I didn't hear back from anyone at all until 3 days before my wedding. Yes, that's right, three days before my wedding! The person who finally called me back left a message saying that they had found someone to do my hair. It was pretty clear in the message that he was irritated by the situation, and felt put out by it. I called back and left a message with someone else at the salon to say that I had found someone else do my hair. But at 8:15 a.m. during the day at my wedding, I got another call from Jackson Ruiz asking where I was, because they were there, waiting for me to arrive. Again, the attitude was pretty rude, and I had already called to say that their services were no longer needed! \r\n\r\nThat said, I found a great person on short notice to do my hair, and she came to my house and everything! Her name is Jessica, and she works at Bella Salon, down the street from Jackson Ruiz. I HIGHLY recommend her and the friendly staff at Bella. They really saved the day after all of this happened. Thanks, Jessica!!!

Pros: ?

Cons: Customer service, attitude, communication

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Got a great color and cut with Melissa and Bianca. The experience was great, love the wine and the atmosphere. I got the best hand massage and mini facial in the shampoo room. The experience was well worth the price.\r\nLOVE LOVE JACKSON RUIZ SALON

2
★★★★★

Got a great color and cut with Melissa and Bianca. The experience was great, love the wine and the atmosphere. I got the best hand massage and mini facial in the shampoo room. The experience was well worth the price.\r\nLOVE LOVE JACKSON RUIZ SALON

Pros: Down town location

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Ok so I've had my hair colored here and then my hair cut here. The first experience with the coloring deserved a 3 BUT I had to give it a 1 because whoever cut my hair was a total B. She told me the reason my hair was so dry was because I use grocery store coloring and to her surprise/ embarrassment I quipped back ""Well that's funny because the last night I dyed my hair it was here."" I guess that goes to show you how ""Great"" their products are. She thinned my hair even though I asked her not to... it was horrible. Like I said expensive and I'm glad they don't let you tip because I didn't want to give her a dime more.

0
★☆☆☆☆

Ok so I've had my hair colored here and then my hair cut here. The first experience with the coloring deserved a 3 BUT I had to give it a 1 because whoever cut my hair was a total B. She told me the reason my hair was so dry was because I use grocery store coloring and to her surprise/ embarrassment I quipped back ""Well that's funny because the last night I dyed my hair it was here."" I guess that goes to show you how ""Great"" their products are. She thinned my hair even though I asked her not to... it was horrible. Like I said expensive and I'm glad they don't let you tip because I didn't want to give her a dime more.

Pros: the colorist, no tipping

Cons: Rude, don't listen

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mercedes is the best , get her please!! i have been cutting my hair now for many years with different hairstylists and i have not found one i wanted to stick with yet. i found mercedes and now she will always be my hairstylist!! she is just awesome!! i had the biggest smile when i left the place, i haven't had that smile in a while now!! thank you mercedes!

2
★★★★★

mercedes is the best , get her please!! i have been cutting my hair now for many years with different hairstylists and i have not found one i wanted to stick with yet. i found mercedes and now she will always be my hairstylist!! she is just awesome!! i had the biggest smile when i left the place, i haven't had that smile in a while now!! thank you mercedes!

Pros: awesome service, and you get wine with ur haircut

Cons: nothing

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I don't know who this "Buck H." person is, but Jackson Ruiz is definitely ot that kind of establishment. Obviously, they have never walked through the doors, or else they would know that they are some of the friendliest and most professional people in Austin. I have recommended both the salon and spa highly amongst my friends and we all love it!! So, don't let this wildly imaginative story distract you from an amazing retreat at Jackson Ruiz.

5
★★★★★

I don't know who this "Buck H." person is, but Jackson Ruiz is definitely ot that kind of establishment. Obviously, they have never walked through the doors, or else they would know that they are some of the friendliest and most professional people in Austin. I have recommended both the salon and spa highly amongst my friends and we all love it!! So, don't let this wildly imaginative story distract you from an amazing retreat at Jackson Ruiz.

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Just got the best haircut I've ever had! Mercedes at Jackson-Ruiz really listened to my concerns and then gave me a haircut that is perfect for my face shape. I highly recommend her and the salon!

2
★★★★★

Just got the best haircut I've ever had! Mercedes at Jackson-Ruiz really listened to my concerns and then gave me a haircut that is perfect for my face shape. I highly recommend her and the salon!

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I'm going to start off with saying I used to go see Anna at Salon JR, and that was the only reason I ever went to JR. She has moved on to bigger and better things, so now that she?s gone, I feel comfortable posting this review.\r\nI have visited JR several times, and I have to say that I am NOT impressed. I will never return to this salon, for the following reasons:\r\n1) There is always a rushed, frantic atmosphere (not exactly a relaxing spa experience). \r\n2) Incredibly inappropriate conversations being had by the employees (all teenagers need to get an abortion if they're pregnant, because none of them can take care of their children?!?!). I am in no way a prude or easily offended, but when I?m going to get my hair done, it?s a treat for me?the LAST thing I want is to have to listen to the personal opinions of an incredibly young hair colorist, voiced at the top of her lungs. Especially when it is apparent to all of the unfortunate people listening that she has no clue what the hell she is talking about.\r\n3) I have observed snippy exchanges between employees, which were blatantly ignored by the management?no client should EVER have to watch employees of a business they are visiting gripe at one another for approximately 30 minutes, flouncing back & forth and being nasty to one another. It just feeds in to the uncomfortable, tense atmosphere which dominates at this salon. The last time I was there I couldn?t wait to just get the hell out!\r\n4) All the ""extra"" people milling around doing nothing! The interns, who are supposed to be helping people check out, giving hand massages, etc. just stand around gossiping and looking hugely bored. If I'm spending my hard-earned money at a business, the LEAST they can do is act like they are happy I'm there. \r\n5) My final reason, and the one I think is the most important, is the fact that the caliber of stylist that this salon hires & puts out on the floor is seriously slipping. Used to be, you could get an appointment with any one of several colorists or stylists and be guaranteed a wonderful experience. Now, not so much?I have personally witnessed several people getting color which turned out horrible! I have also heard horror stories about trying to book appointments to get the mistakes corrected. Thankfully this never happened to me, because I only went to ANNA STRAUSS (who has moved to BREEZE SALON & SPA). The only reason I ever frequented this place was because Anna was there, and now that she?s gone, I?ll never set foot in here again! \r\n\r\n

0
★☆☆☆☆

I'm going to start off with saying I used to go see Anna at Salon JR, and that was the only reason I ever went to JR. She has moved on to bigger and better things, so now that she?s gone, I feel comfortable posting this review.\r\nI have visited JR several times, and I have to say that I am NOT impressed. I will never return to this salon, for the following reasons:\r\n1) There is always a rushed, frantic atmosphere (not exactly a relaxing spa experience). \r\n2) Incredibly inappropriate conversations being had by the employees (all teenagers need to get an abortion if they're pregnant, because none of them can take care of their children?!?!). I am in no way a prude or easily offended, but when I?m going to get my hair done, it?s a treat for me?the LAST thing I want is to have to listen to the personal opinions of an incredibly young hair colorist, voiced at the top of her lungs. Especially when it is apparent to all of the unfortunate people listening that she has no clue what the hell she is talking about.\r\n3) I have observed snippy exchanges between employees, which were blatantly ignored by the management?no client should EVER have to watch employees of a business they are visiting gripe at one another for approximately 30 minutes, flouncing back & forth and being nasty to one another. It just feeds in to the uncomfortable, tense atmosphere which dominates at this salon. The last time I was there I couldn?t wait to just get the hell out!\r\n4) All the ""extra"" people milling around doing nothing! The interns, who are supposed to be helping people check out, giving hand massages, etc. just stand around gossiping and looking hugely bored. If I'm spending my hard-earned money at a business, the LEAST they can do is act like they are happy I'm there. \r\n5) My final reason, and the one I think is the most important, is the fact that the caliber of stylist that this salon hires & puts out on the floor is seriously slipping. Used to be, you could get an appointment with any one of several colorists or stylists and be guaranteed a wonderful experience. Now, not so much?I have personally witnessed several people getting color which turned out horrible! I have also heard horror stories about trying to book appointments to get the mistakes corrected. Thankfully this never happened to me, because I only went to ANNA STRAUSS (who has moved to BREEZE SALON & SPA). The only reason I ever frequented this place was because Anna was there, and now that she?s gone, I?ll never set foot in here again! \r\n\r\n

Pros: aveda (and it's NOT exclusive to this place)

Cons: rude people, inexperienced colorists & non-caring managers

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I've been going to jackson ruiz for about two years, and I think they're great. I LOVE my hairdresser, phillip, who pampers me and always does a beautiful job. besides being talented, he really likes his job, he really likes people, and it shows. the front desk folks are super sweet, too. once when phillip was out sick, I was rescheduled with another stylist (who has since left), and my experience wasn't so super with her, but they didn't charge me since I didn't get to see phillip, and when I contacted them about the bad ""sub"" stylist, they bent over backwards to make it right and to make sure I was a happy customer. I was very impressed by their customer service, and I continue to be a happy customer.

2

I've been going to jackson ruiz for about two years, and I think they're great. I LOVE my hairdresser, phillip, who pampers me and always does a beautiful job. besides being talented, he really likes his job, he really likes people, and it shows. the front desk folks are super sweet, too. once when phillip was out sick, I was rescheduled with another stylist (who has since left), and my experience wasn't so super with her, but they didn't charge me since I didn't get to see phillip, and when I contacted them about the bad ""sub"" stylist, they bent over backwards to make it right and to make sure I was a happy customer. I was very impressed by their customer service, and I continue to be a happy customer.

Pros: pleasant atmostphere, friendly staff, great stylists, easy parking

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I have NEVER been the type to write reviews on sites. I mean, who actually has the time or cares enough to write anyway? Well, after leaving the salon tonight- yes, tonight-as in about 15 minutes ago, (And yes, Jackson Ruiz actually stays open this late to accomodate the busy folks like me) I cannot stop smiling. I feel like a million bucks and I had the best time sitting in a chair for an hour than I ever have in my life. If you're normal, you kinda dread going to the salon sometime because you feel obligated to talk to the stylist at times you kinda don't want to... And, its not like you can not talk because your sitting in a chair starring at yourelf in the mirror and at the mercy of the person holding the scissors...well, I'm a changed woman. MERCEDES at Jackson Ruiz not only had me completely comfortable, entertained and laughing the entire time, but she nailed my haircut and I walked out with the biggest smile on my face. Seriously. Hands down the most laidback and yet attentive person I've met. So there. I've written my first comment and I hope you are now dialin and smilin, booking your appointment with Mercedes.

2

I have NEVER been the type to write reviews on sites. I mean, who actually has the time or cares enough to write anyway? Well, after leaving the salon tonight- yes, tonight-as in about 15 minutes ago, (And yes, Jackson Ruiz actually stays open this late to accomodate the busy folks like me) I cannot stop smiling. I feel like a million bucks and I had the best time sitting in a chair for an hour than I ever have in my life. If you're normal, you kinda dread going to the salon sometime because you feel obligated to talk to the stylist at times you kinda don't want to... And, its not like you can not talk because your sitting in a chair starring at yourelf in the mirror and at the mercy of the person holding the scissors...well, I'm a changed woman. MERCEDES at Jackson Ruiz not only had me completely comfortable, entertained and laughing the entire time, but she nailed my haircut and I walked out with the biggest smile on my face. Seriously. Hands down the most laidback and yet attentive person I've met. So there. I've written my first comment and I hope you are now dialin and smilin, booking your appointment with Mercedes.

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I have visited this Spa twice in downtown Austin. It's not cheap, but it's worth every penny. Anytime I need a personal pivk me up day, I go there. The staff is SUPER friendly and I have been very impressed with everyone's professionalism.

2
★★★★★

I have visited this Spa twice in downtown Austin. It's not cheap, but it's worth every penny. Anytime I need a personal pivk me up day, I go there. The staff is SUPER friendly and I have been very impressed with everyone's professionalism.

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this is the worst place in town my wife recently got her hair cut and colored. from the time she step in the store she was treated like trash. my wife is nothing of the sort (nurse at st. davids). she does not go in to the ""high class"" establishments often so when a friend she works with told her she should try jackson ruiz out she did. the hostess yells at her and then apologizes to her teeny bopper friends that were even customers, she got offered red wine but after 15min of sitting in the chair waiting she finally gets an ""we are out."" then after sitting there she gets shuffled to another waiting room where the stylist takes someone else after another 15 min a completly new person walks in and takes her to the back to get her hair colored... IT WAS DONE WRONG!!!! my wife is very perticular about her coloring and to spend so much to get it done to not her satisifcation just upsets me to no ends. she then waits in the waiting room 10 min then a very rude black lady walks in to dry her hair. she says ""lets go"" does it then leaves... my wife just sitting there.... finally the original stylist walks in and takes her to the front.... please do not go to this establishment!!! if you want your hair colored wrong do it at home... atleast you could have some fun...

0
★☆☆☆☆

this is the worst place in town my wife recently got her hair cut and colored. from the time she step in the store she was treated like trash. my wife is nothing of the sort (nurse at st. davids). she does not go in to the ""high class"" establishments often so when a friend she works with told her she should try jackson ruiz out she did. the hostess yells at her and then apologizes to her teeny bopper friends that were even customers, she got offered red wine but after 15min of sitting in the chair waiting she finally gets an ""we are out."" then after sitting there she gets shuffled to another waiting room where the stylist takes someone else after another 15 min a completly new person walks in and takes her to the back to get her hair colored... IT WAS DONE WRONG!!!! my wife is very perticular about her coloring and to spend so much to get it done to not her satisifcation just upsets me to no ends. she then waits in the waiting room 10 min then a very rude black lady walks in to dry her hair. she says ""lets go"" does it then leaves... my wife just sitting there.... finally the original stylist walks in and takes her to the front.... please do not go to this establishment!!! if you want your hair colored wrong do it at home... atleast you could have some fun...

Pros: nice looking rooms

Cons: everyone that works there

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THIS IS FOR MY WIFE!!! my wife currently went there on the recommendation of her friends and when she went there for her consultation she was very impressed with their professionalism but when she went to get her hair colored she was 10 min before the appointment where she had to wait in line for to 16 year olds to JUST talk to the hostess, where she yelled over them with attitude to my wife "can i help you?" where my wife promptly told her she had an appointment and then gets ignored while she apologizes to the little kids that she was only talking to... my wife then finally gets escorted to her hair color chair where she sat and was offered red wine, 15 min later the lady comes back and tells her she doesnt have any... she then gets shuffled to another waiting room for 30min and a completely random person brings her to a differnt room and begins to color her hair the wrong color... when taken from that room to the original room she gets another different stylist while the original colorer just watches, then a black lady comes in and rudely ask the stylist if she has had her hands massaged when my wife didnt exist. i plead to you woman of austin texas please dont go to this place its not worth the money.

1
★☆☆☆☆

THIS IS FOR MY WIFE!!! my wife currently went there on the recommendation of her friends and when she went there for her consultation she was very impressed with their professionalism but when she went to get her hair colored she was 10 min before the appointment where she had to wait in line for to 16 year olds to JUST talk to the hostess, where she yelled over them with attitude to my wife "can i help you?" where my wife promptly told her she had an appointment and then gets ignored while she apologizes to the little kids that she was only talking to... my wife then finally gets escorted to her hair color chair where she sat and was offered red wine, 15 min later the lady comes back and tells her she doesnt have any... she then gets shuffled to another waiting room for 30min and a completely random person brings her to a differnt room and begins to color her hair the wrong color... when taken from that room to the original room she gets another different stylist while the original colorer just watches, then a black lady comes in and rudely ask the stylist if she has had her hands massaged when my wife didnt exist. i plead to you woman of austin texas please dont go to this place its not worth the money.

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I contacted JR Salon Nov, 2007 on the recommendation of a co-worker who raves about the massages. First I got a consultation-impressive, however, since I wanted both a hair cut and color I needed to schedule 2 different appointments,which could not occur until after christmas - WOW! What choice did I have? I booked the appts only to have both people bale out due to illness, but I was offered to come and have someone else "do" my hair. Now any woman will tell you, you don't want just anyone and I am African American so not everyone can "do" black hair. No special technique or anything but definitely different texture & treatment - so I kindly declined AND was not offered another appt. I called back in March 2008 because a new co-worker raved about her years of experience. This time because I wanted a cut & perm, I needed to get a call back so they could get the right appt set up WHAT THE #@#$@#$! I think the Gods are sending me a warning to STAY AWAY and I am!!! God bless all of you who have had a great experience there but I just don't get the hype! Smoke & Mirrors....

2
★★☆☆☆

I contacted JR Salon Nov, 2007 on the recommendation of a co-worker who raves about the massages. First I got a consultation-impressive, however, since I wanted both a hair cut and color I needed to schedule 2 different appointments,which could not occur until after christmas - WOW! What choice did I have? I booked the appts only to have both people bale out due to illness, but I was offered to come and have someone else "do" my hair. Now any woman will tell you, you don't want just anyone and I am African American so not everyone can "do" black hair. No special technique or anything but definitely different texture & treatment - so I kindly declined AND was not offered another appt. I called back in March 2008 because a new co-worker raved about her years of experience. This time because I wanted a cut & perm, I needed to get a call back so they could get the right appt set up WHAT THE #@#$@#$! I think the Gods are sending me a warning to STAY AWAY and I am!!! God bless all of you who have had a great experience there but I just don't get the hype! Smoke & Mirrors....

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I was headed to Austin and was in need of a revival, a look revival, a me revival. It was my 50th birthday and I definitly wanted an experience to kick off yet another chapter in my life. A salon savvy friend of mine recommended Jackson Ruiz (an Aveda salon). I made an appointment for a cut and color, but got so much more! When I arrived I was taken to my colorist, Todd, who asked me a number of questions to get a feel for what I was looking for. I needed something that would require less maintenance, but would still be oustanding. She brought out the samples and recommended that I go darker (closer to my natural color) adding highlights of a softer blonde and red, which would define the frame my face more and acccentuate my eyes. I also met with my stylist , Charles, who spoke to me about what my goa was in a cut. Sassie, soft, fun, professional. A tall order, but I need versatillity to suit my lifestyle and personality. I couldn't have been more pleased with the outcome! My color is perfect for my skin color and green eyes and my cut is everything I ask for. Did I mention that the shampoo was an experience in itself , relaxing and invigerating all in one, I got a wonderful hand massage during my cut , and was served some very refreshing fruit infused water. I have read other reviews on Jackson Ruiz, mentioning an ""assembly line"" feeling. Yes, many people service you in this salon - all specializing in their field. I have no issue with one who is a expert in color do what they are best at, then have another whose expertise is styling do my cut. The experience was so refreshing that I scheduled a facial and massage for the next day. Needless to say this was yet another wonderful experience. My facial had my skin feeling fresh & beaming and the massage was the BEST. They even refreshed my makeup afterward. No doubt the goal of this salon is to make you feel special. I left relaxed and feeling beautiful. Jackson Ruiz, Thank You! Revival accomplished!

2
★★★★★

I was headed to Austin and was in need of a revival, a look revival, a me revival. It was my 50th birthday and I definitly wanted an experience to kick off yet another chapter in my life. A salon savvy friend of mine recommended Jackson Ruiz (an Aveda salon). I made an appointment for a cut and color, but got so much more! When I arrived I was taken to my colorist, Todd, who asked me a number of questions to get a feel for what I was looking for. I needed something that would require less maintenance, but would still be oustanding. She brought out the samples and recommended that I go darker (closer to my natural color) adding highlights of a softer blonde and red, which would define the frame my face more and acccentuate my eyes. I also met with my stylist , Charles, who spoke to me about what my goa was in a cut. Sassie, soft, fun, professional. A tall order, but I need versatillity to suit my lifestyle and personality. I couldn't have been more pleased with the outcome! My color is perfect for my skin color and green eyes and my cut is everything I ask for. Did I mention that the shampoo was an experience in itself , relaxing and invigerating all in one, I got a wonderful hand massage during my cut , and was served some very refreshing fruit infused water. I have read other reviews on Jackson Ruiz, mentioning an ""assembly line"" feeling. Yes, many people service you in this salon - all specializing in their field. I have no issue with one who is a expert in color do what they are best at, then have another whose expertise is styling do my cut. The experience was so refreshing that I scheduled a facial and massage for the next day. Needless to say this was yet another wonderful experience. My facial had my skin feeling fresh & beaming and the massage was the BEST. They even refreshed my makeup afterward. No doubt the goal of this salon is to make you feel special. I left relaxed and feeling beautiful. Jackson Ruiz, Thank You! Revival accomplished!

Pros: Friendly & Professional Staff, Great Product Line

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I live in Georgetown and Breeze Salon really messed up my hair...anyway, I drove downtown to Jackson Ruiz Salon and Spa and the moment I walked in it was wonderful! Great service, super nice employees! Gorgeous salon. My hair was corrected and looked great! It's always scary to try a new salon...but I will make the drive again and again before I ever go up the street to Breeze.

2
★★★★★

I live in Georgetown and Breeze Salon really messed up my hair...anyway, I drove downtown to Jackson Ruiz Salon and Spa and the moment I walked in it was wonderful! Great service, super nice employees! Gorgeous salon. My hair was corrected and looked great! It's always scary to try a new salon...but I will make the drive again and again before I ever go up the street to Breeze.

Pros: Hours of operation.....Awesome!!!

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I have recently moved to Austin from New York City where I got my hair cut at a fancy salon for the past 5 years. I was somewhat hesitant to try a new salon but I did I have never been happier. Mercedes at Jackson Ruiz is extremely talented. She gave be the best haircut I have ever had! I am truly grateful!

2
★★★★★

I have recently moved to Austin from New York City where I got my hair cut at a fancy salon for the past 5 years. I was somewhat hesitant to try a new salon but I did I have never been happier. Mercedes at Jackson Ruiz is extremely talented. She gave be the best haircut I have ever had! I am truly grateful!

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Nice salon, friendly staff. Open late on weekdays which is great for those who have to work 9-5 jobs and no tipping policy so you know exactly what you are paying for.

2
★★★★☆

Nice salon, friendly staff. Open late on weekdays which is great for those who have to work 9-5 jobs and no tipping policy so you know exactly what you are paying for.

Pros: nice atmosphere, friendly staff, no tipping policy

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After a few of my friends tried the salon and absolutely loved it, I decided to give it a try. I have long hair and keeping the length was really important to me but wanted something more flirty and fun! Well I can honestly say I got exactly what I wanted, and even more. I love my haircut and have gotten so many compliments on it. It looked good the first day and it still looks great a month later! They do specialize there, so the stylists that cut, only cut, and those that do color, only color. I only got a hair cut so for me this didn't present a scheduling problem, but I see where it could. My advice would be to call plenty in advance, the longer you wait the more likely they will be booked up. The location is good as well, right next to a coffee shop, ice cream shop, a super cute accessories boutique and Whole Foods. What more could you ask for?

2
★★★★★

After a few of my friends tried the salon and absolutely loved it, I decided to give it a try. I have long hair and keeping the length was really important to me but wanted something more flirty and fun! Well I can honestly say I got exactly what I wanted, and even more. I love my haircut and have gotten so many compliments on it. It looked good the first day and it still looks great a month later! They do specialize there, so the stylists that cut, only cut, and those that do color, only color. I only got a hair cut so for me this didn't present a scheduling problem, but I see where it could. My advice would be to call plenty in advance, the longer you wait the more likely they will be booked up. The location is good as well, right next to a coffee shop, ice cream shop, a super cute accessories boutique and Whole Foods. What more could you ask for?

Pros: highly skilled staff, good location, and hand messages!

Cons: staff booking quickly

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I am young (22), and i admit that i look young - however this should not dictate the type of service i recieved my stylist didnt listen to a word i said and after 110 dollars for a highlight and a mens haircut i have ending up with something that i would never recommend to anybody, every employee including the receptionist had an extreme attitude problem be prepared for a pretentious staff

0
★☆☆☆☆

I am young (22), and i admit that i look young - however this should not dictate the type of service i recieved my stylist didnt listen to a word i said and after 110 dollars for a highlight and a mens haircut i have ending up with something that i would never recommend to anybody, every employee including the receptionist had an extreme attitude problem be prepared for a pretentious staff

Pros: pretty salon

Cons: aveda, staff, prices

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I find it troubling when I see reviews that are so out of line with the experiences that I've been having there for years. I think it's important to remember that in the service industry you're dealing with people- maybe they have off days, maybe there have been some personnel issues (which I'm sure were resolved in a timely manner). From the time I started seeing Alan at Jackson Ruiz about 4 years ago I experienced a complete transformation in my hair. I had never in my life been complemented on my hair and now four years later continue to receive complements on my hair regularly. What I appreciate most about my visits to this salon is that I know I'm dealing with an expert in the industry. I never go into this salon with a finite, preconceived notion of what I want my cut to look like. I leave it all up to them- What do I know about hair? The service has always been top-notch- I'm always offered some sort of refreshment by at least two people on staff, they generally meet me in the hall to greet me after I've changed and have always received the complementary scalp and hand massage. I don't always receive the make-up touch up, but have several times and usually if I don't it's because someone is already in the chair with the make-up artist (he's great too). I'm sure if it was something I really wanted- I could wait and they would accommodate me. It's my own consumer prerogative to leave without. Bottom Line- I spend more money than most if not all of my friends on my haircut but I find it 100% worth it. It's my vice and I just budget for that expense.

5
★★★★★

I find it troubling when I see reviews that are so out of line with the experiences that I've been having there for years. I think it's important to remember that in the service industry you're dealing with people- maybe they have off days, maybe there have been some personnel issues (which I'm sure were resolved in a timely manner). From the time I started seeing Alan at Jackson Ruiz about 4 years ago I experienced a complete transformation in my hair. I had never in my life been complemented on my hair and now four years later continue to receive complements on my hair regularly. What I appreciate most about my visits to this salon is that I know I'm dealing with an expert in the industry. I never go into this salon with a finite, preconceived notion of what I want my cut to look like. I leave it all up to them- What do I know about hair? The service has always been top-notch- I'm always offered some sort of refreshment by at least two people on staff, they generally meet me in the hall to greet me after I've changed and have always received the complementary scalp and hand massage. I don't always receive the make-up touch up, but have several times and usually if I don't it's because someone is already in the chair with the make-up artist (he's great too). I'm sure if it was something I really wanted- I could wait and they would accommodate me. It's my own consumer prerogative to leave without. Bottom Line- I spend more money than most if not all of my friends on my haircut but I find it 100% worth it. It's my vice and I just budget for that expense.

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I love Jackson Ruiz Salon. Allen has been cutting my hair for years and he does an AMAZING job. I have never been disappointed! Marinana does my highlights and she is such a good colorist!!!! I highly recommend this place. I love the shampoos....very relaxing. You also get a free complementary hand massage and it's awesome. They have a great selection of Aveda hair products. \r\n\r\n\r\n\r\n

2
★★★★★

I love Jackson Ruiz Salon. Allen has been cutting my hair for years and he does an AMAZING job. I have never been disappointed! Marinana does my highlights and she is such a good colorist!!!! I highly recommend this place. I love the shampoos....very relaxing. You also get a free complementary hand massage and it's awesome. They have a great selection of Aveda hair products. \r\n\r\n\r\n\r\n

Pros: very flexible hours, relaxing experience, GREAT haircuts and highlights, beautiful interior

Cons: parking can be tricky sometimes during peak hours

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First of all, making an appointment for both a cut and color took a half hour! When I went in for my haircut with Terry, he didn't get to me until 25 minutes after my appointment time. Then, he barely listened to me when I told him what I wanted. It was my first time with him, so I expected him to ask me a lot of questions...he didn't. I specifically told him I wanted the ends razor cut...he didn't. I didn't love my cut, but I thought I'd give it a chance. I made an appointment a couple of days later with Terry to have my cut corrected. I went in with a graduated bob that ended nearly 2 inches below my chin. I told Terry I just wanted it tapered a little more in the back to make the angle more severe and a little weight taken off the ends. He just said ""yeah, yeah, right, right"" in a dismissive tone and went to work. He cut the back of my hair. Then I see him pick up the hair in front and I think he's going to texture it. Instead he cut 2 INCHES OFF OF MY HAIR! What stylist cuts off any significant length without even asking you?!? I had to let him cut the rest while I sat there trying not to cry. I went in with my hair in a short (1-inch) ponytail. I left with hair that barely meets in the back...no more ponytail. I have never had a less friendly stylist, either. The only good part of this story is that when I called later and explained what happened, the management was very kind. Not only did they reimburse my money, they also gave me a credit for a free haircut in their salon. I have no plans to go back there, but at least that's something. I truly hated the assembly-line aspect of their salon.

1
★★☆☆☆

First of all, making an appointment for both a cut and color took a half hour! When I went in for my haircut with Terry, he didn't get to me until 25 minutes after my appointment time. Then, he barely listened to me when I told him what I wanted. It was my first time with him, so I expected him to ask me a lot of questions...he didn't. I specifically told him I wanted the ends razor cut...he didn't. I didn't love my cut, but I thought I'd give it a chance. I made an appointment a couple of days later with Terry to have my cut corrected. I went in with a graduated bob that ended nearly 2 inches below my chin. I told Terry I just wanted it tapered a little more in the back to make the angle more severe and a little weight taken off the ends. He just said ""yeah, yeah, right, right"" in a dismissive tone and went to work. He cut the back of my hair. Then I see him pick up the hair in front and I think he's going to texture it. Instead he cut 2 INCHES OFF OF MY HAIR! What stylist cuts off any significant length without even asking you?!? I had to let him cut the rest while I sat there trying not to cry. I went in with my hair in a short (1-inch) ponytail. I left with hair that barely meets in the back...no more ponytail. I have never had a less friendly stylist, either. The only good part of this story is that when I called later and explained what happened, the management was very kind. Not only did they reimburse my money, they also gave me a credit for a free haircut in their salon. I have no plans to go back there, but at least that's something. I truly hated the assembly-line aspect of their salon.

Pros: pretty salon, nice shampoo experience

Cons: way too hectic

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On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back.

0
★☆☆☆☆

On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back.

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On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back.

1
★☆☆☆☆

On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back.

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I got a nice haircut, and that's about where the positives end. Apparentley the girl I talked to on the phone didn't think it was essential to put my appointment into the computer system to when I went in, the guy at the front desk could not find my appointment. HE was very nice about it and rescheduled me for later that day and told me the haircut would be comped b/c of the appointment mess-up, but it was still inconveniet and embarrassing. When I came back later I was treated like a child (I am 19) and felt belittled. My stylist even made some (in my opinion) insulting comments about my hair and dying it at home. Over all I felt as though they didn't think I was an important client b/c of my age and b/c I wasn't a rich, middle-aged woman.\r\nAlso, I had never had my hair cut in layers before and it hasn't been as healthy ever since. There was also some sales pressure. I won't go back.

0
★☆☆☆☆

I got a nice haircut, and that's about where the positives end. Apparentley the girl I talked to on the phone didn't think it was essential to put my appointment into the computer system to when I went in, the guy at the front desk could not find my appointment. HE was very nice about it and rescheduled me for later that day and told me the haircut would be comped b/c of the appointment mess-up, but it was still inconveniet and embarrassing. When I came back later I was treated like a child (I am 19) and felt belittled. My stylist even made some (in my opinion) insulting comments about my hair and dying it at home. Over all I felt as though they didn't think I was an important client b/c of my age and b/c I wasn't a rich, middle-aged woman.\r\nAlso, I had never had my hair cut in layers before and it hasn't been as healthy ever since. There was also some sales pressure. I won't go back.

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i was referred by a friend and i think their service is wonderful. they always greet me with a smile and make sure i'm comfortable. the waxing process is quick and painless! prices are great, and they do not accept tip.

2
★★★★★

i was referred by a friend and i think their service is wonderful. they always greet me with a smile and make sure i'm comfortable. the waxing process is quick and painless! prices are great, and they do not accept tip.

Pros: Great prices, no tip

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My best friend went to this salon to have her hair colored for the first time in twelve years. When I saw her hair, I could barely tell she had any change at all. When I questioned her, she stated that she was unhappy with this very expensive service but was scared to do anything about it. After much coaxing, she went back and explained to the owner what the dissatisfaction was: not enough color change for $250.00. I was with her when she returned to have her hair redone like she had wanted. I was thinking of making an appointment myself since I had not had my hair professionally touched in years. What I witnessed was real disappointing. Although the staff was accommodating, no one was warm or friendly. In fact, the whole atmosphere was that of an assembly line. One person washes, another cuts while yet another colors. Not once did I hear that anyone was overly concerned that she was initially dissatisfied. Nor did anyone offer any incentive for either of us to return. This hardly seems like wise customer service, especially since I was a potential customer. After the whole experience, I would NEVER patronize Jackson-Ruiz, nor would I ever tell anyone to go there for anything. I think the owners need to get in touch with what makes a successful business last: outstanding customer service that creates lasting, loyal customers.

0

My best friend went to this salon to have her hair colored for the first time in twelve years. When I saw her hair, I could barely tell she had any change at all. When I questioned her, she stated that she was unhappy with this very expensive service but was scared to do anything about it. After much coaxing, she went back and explained to the owner what the dissatisfaction was: not enough color change for $250.00. I was with her when she returned to have her hair redone like she had wanted. I was thinking of making an appointment myself since I had not had my hair professionally touched in years. What I witnessed was real disappointing. Although the staff was accommodating, no one was warm or friendly. In fact, the whole atmosphere was that of an assembly line. One person washes, another cuts while yet another colors. Not once did I hear that anyone was overly concerned that she was initially dissatisfied. Nor did anyone offer any incentive for either of us to return. This hardly seems like wise customer service, especially since I was a potential customer. After the whole experience, I would NEVER patronize Jackson-Ruiz, nor would I ever tell anyone to go there for anything. I think the owners need to get in touch with what makes a successful business last: outstanding customer service that creates lasting, loyal customers.

Pros: location

Cons: assembly line atmosphere, overpriced, pretentious

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OMG! I just left Jackson Ruiz and it was the best visit ever! I called to schedule an appointment and with luck someone had just cancelled with Philip! I was so excited! I went in on my lunch and the first thing I noticed when I walked in was the smell....it's great! I was greeted by a girl at the front desk, named Stephanie, and she gave me a tour of the salon. She offered me beverages (even WINE, but I have to go back to work.. :( Anywho! I sat down with Philip and he asked me a million questions and was writing down everything I said.....he really wanted to make sure I got what I wanted....which is VERY important seeing that I have a sensitive scalp. I felt like I was getting VIP treatment!! Next, was the head massage....OMG....I promise you...I was not going to leave that chair! LOL! It felt so good.....I considered coming everyday just for that....LOL! I loved my cut and it was everything I heard it was going to be! Everyone was so attentive and catered to my needs. I am very, very active in my community and I plan on telling everyone about this....extravagant experience! I LOVE JACKSON RUIZ!!!

2

OMG! I just left Jackson Ruiz and it was the best visit ever! I called to schedule an appointment and with luck someone had just cancelled with Philip! I was so excited! I went in on my lunch and the first thing I noticed when I walked in was the smell....it's great! I was greeted by a girl at the front desk, named Stephanie, and she gave me a tour of the salon. She offered me beverages (even WINE, but I have to go back to work.. :( Anywho! I sat down with Philip and he asked me a million questions and was writing down everything I said.....he really wanted to make sure I got what I wanted....which is VERY important seeing that I have a sensitive scalp. I felt like I was getting VIP treatment!! Next, was the head massage....OMG....I promise you...I was not going to leave that chair! LOL! It felt so good.....I considered coming everyday just for that....LOL! I loved my cut and it was everything I heard it was going to be! Everyone was so attentive and catered to my needs. I am very, very active in my community and I plan on telling everyone about this....extravagant experience! I LOVE JACKSON RUIZ!!!

Pros: WINE...Smiling faces....Great Vibe...Great Listeners!

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When I say I'm picky, I am picky - but this salon visit was great. I've been going to salons for a long time and I've never had a hair stylist do exactly what I wanted...until now. The overall experience was the best I ever had....great shampoos and I had a perfect blowdry by a young lady...I could tell she was new but really well trained......that's a first! Like everyone else she was nice and I felt comfortable the whole time. My color was perfect - thanks Wendy!, and I even made an appointment for a cut later this month.

2
★★★★★

When I say I'm picky, I am picky - but this salon visit was great. I've been going to salons for a long time and I've never had a hair stylist do exactly what I wanted...until now. The overall experience was the best I ever had....great shampoos and I had a perfect blowdry by a young lady...I could tell she was new but really well trained......that's a first! Like everyone else she was nice and I felt comfortable the whole time. My color was perfect - thanks Wendy!, and I even made an appointment for a cut later this month.

Pros: Very Professional and High Quality

Cons: Downtown Parking - but it's worth it

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I was such a fanatic of this salon. I went to the one on Lamar, and then I found the JR Salon closer to my house on Burnet, and I transferred there. It WAS great and cheaper! It was on my visit to the Burnet salon that I realized the Lamar salon NEVER offered me the complimentary scalp massage or makeup touch. BUT after 2 visits, I experienced awful service. I was out of the country and needed to cancel my appointment so I did it online via e-mail since I didn't have access to call from a phone. I NEVER received a response back. When I got back home, I received a letter stating that I had missed my appointment and wasn't charged, but I would be on the next visit. I had contacted them to resolve this so that the next time if I accidentally missed my appointment, I wouldn't be charged. At this time, the salon on Burnet was closed due to weather, and they told me they would find the e-mail and get back to me. I NEVER received a response back. Once again, I called a few days later to end this problem, and I received a message stating that I should have canceled by phone, and if I did do that, they were sorry for the problem. What is the purpose of an e-mail????? I then e-mailed the Lamar salon and received an automatic response of ""thanks for the ..."" I got over it and was hesitant to rebook, but when I did, I received a call a few days later to inform me that the appointment I booked needed to be moved and changed to another stylist because my stylist was busy with another client. I was fed up and tired with the run around. I then e-mailed a final statement to JR stating that I had a series of upsets and was fed up with the non-responsiveness of their salon and that I was giving up their salon and would not recommend it to anyone else. FINALLY, I received a personal e-mail; it was a little too late.

1
★★★☆☆

I was such a fanatic of this salon. I went to the one on Lamar, and then I found the JR Salon closer to my house on Burnet, and I transferred there. It WAS great and cheaper! It was on my visit to the Burnet salon that I realized the Lamar salon NEVER offered me the complimentary scalp massage or makeup touch. BUT after 2 visits, I experienced awful service. I was out of the country and needed to cancel my appointment so I did it online via e-mail since I didn't have access to call from a phone. I NEVER received a response back. When I got back home, I received a letter stating that I had missed my appointment and wasn't charged, but I would be on the next visit. I had contacted them to resolve this so that the next time if I accidentally missed my appointment, I wouldn't be charged. At this time, the salon on Burnet was closed due to weather, and they told me they would find the e-mail and get back to me. I NEVER received a response back. Once again, I called a few days later to end this problem, and I received a message stating that I should have canceled by phone, and if I did do that, they were sorry for the problem. What is the purpose of an e-mail????? I then e-mailed the Lamar salon and received an automatic response of ""thanks for the ..."" I got over it and was hesitant to rebook, but when I did, I received a call a few days later to inform me that the appointment I booked needed to be moved and changed to another stylist because my stylist was busy with another client. I was fed up and tired with the run around. I then e-mailed a final statement to JR stating that I had a series of upsets and was fed up with the non-responsiveness of their salon and that I was giving up their salon and would not recommend it to anyone else. FINALLY, I received a personal e-mail; it was a little too late.

Pros: Burnet JR is reasonable and both salons don't accept tips

Cons: HORRENDOUS CUSTOMER SERVICE

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I just recently started going to JR and I love it. I highly recommend Judy because when shown a picture of a haircut she has the rare ability to actually cut your hair exactly like the picture. Judy?s cuts are cute the day of and a month later. Other staff members can be aloof at times, but the fabulous haircuts make up for any deficiencies in the staff.

2
★★★★★

I just recently started going to JR and I love it. I highly recommend Judy because when shown a picture of a haircut she has the rare ability to actually cut your hair exactly like the picture. Judy?s cuts are cute the day of and a month later. Other staff members can be aloof at times, but the fabulous haircuts make up for any deficiencies in the staff.

Pros: parking, haircuts, ambience

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Phillip was AMAZING!!! He did exactly what I wanted,talked me through my haircut and it was the best haircut I have ever had in my life. I highly recommend this salon.I got a hand massage and Alison gave me a phenomenal makeup touchup.... Totally worth it!

1
★★★☆☆

Phillip was AMAZING!!! He did exactly what I wanted,talked me through my haircut and it was the best haircut I have ever had in my life. I highly recommend this salon.I got a hand massage and Alison gave me a phenomenal makeup touchup.... Totally worth it!

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I am very pleased with my experiences at the JR Salon. My colorist does a great job. Everyone is very friendly and polite. I have NEVER had the negative experiences that some reviewers have written about. As for pushing the products, I do not feel pressured and do not buy anything I do not want to buy. \r\n\r\nAs for color, as in any salon - you need to be very specific about what you want after all you are the paying customer. I always get compliments about my color. It looks very natural. \r\n\r\nThe checkin desk is always friendly and helpful. Everyone smiles. I do think that some of the newbies that wash and style your hair are not the cream of the crop, especially on the styling side of things. They use too much product and do it their way. \r\n\r\nI think that perhaps it is Austin that is getting a bit snooty ( Californianized!) and complaining about picly little things that people with no real problems in life tend to do. You need to remember that you are not the center of the universe and that you usually get treated the way you treat others - the good old golden rule comes into play. Be careful of what you write you are talking about peoples livelihoods here!

1
★★★☆☆

I am very pleased with my experiences at the JR Salon. My colorist does a great job. Everyone is very friendly and polite. I have NEVER had the negative experiences that some reviewers have written about. As for pushing the products, I do not feel pressured and do not buy anything I do not want to buy. \r\n\r\nAs for color, as in any salon - you need to be very specific about what you want after all you are the paying customer. I always get compliments about my color. It looks very natural. \r\n\r\nThe checkin desk is always friendly and helpful. Everyone smiles. I do think that some of the newbies that wash and style your hair are not the cream of the crop, especially on the styling side of things. They use too much product and do it their way. \r\n\r\nI think that perhaps it is Austin that is getting a bit snooty ( Californianized!) and complaining about picly little things that people with no real problems in life tend to do. You need to remember that you are not the center of the universe and that you usually get treated the way you treat others - the good old golden rule comes into play. Be careful of what you write you are talking about peoples livelihoods here!

Pros: Skill of colorist, friendly staff

Cons: Parking

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If you have the need to be seen, go to this salon. If you want a quality experience, this not the place for you.\r\n\r\nThey don't seem to have an ethic that is followed by the cut or shampoo staff. Lots of back biting and low brow response, including devisive behavior toward client service. \r\n\r\nAlan, clean house or forsake what is left of your reputation.

1
★★☆☆☆

If you have the need to be seen, go to this salon. If you want a quality experience, this not the place for you.\r\n\r\nThey don't seem to have an ethic that is followed by the cut or shampoo staff. Lots of back biting and low brow response, including devisive behavior toward client service. \r\n\r\nAlan, clean house or forsake what is left of your reputation.

Pros: Fishbowl is you like that kind of thing.

Cons: Weak execution and no service attitude.

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This is one of the best salons I have ever been to. I don't understand the other reviews, the front desk people are so kind and very helpful. Where else can you get a hand massage, fabulous makeup and a wonderful haircut! Jackson Ruiz, that's where! I highly recommend this salon.

2
★★★★★

This is one of the best salons I have ever been to. I don't understand the other reviews, the front desk people are so kind and very helpful. Where else can you get a hand massage, fabulous makeup and a wonderful haircut! Jackson Ruiz, that's where! I highly recommend this salon.

Pros: great service, the hand massages

Cons: parking can be a hassle

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I just signed up with Citysearch to leave this message.\r\n\r\nI read the last couple of reviews and they sound like terribly unhappy people. I've been going to Jackson Ruiz for several years, and while they are busy (who wants to go to a salon you can walk right into and get an appointment -scary) they are the best in Austin. I've been to several salons since I moved here and they are the most professional and caring. Trust me, I've been around and have been to salons and spas all over the world....I know what I'm talking about, I know the difference.\r\n\r\nThey don't take tips - no pressure in hurting someone's feelings, they serve wine during your hair service, and treat you with respect. I get my hands massaged and makeup done for free! On top of that, a couple of weeks ago a woman stopped me at Nieman Marcus and asked me who did my hair! Great colorists, Wendy, and hair stylists - Allen & Judy. You all make such a difference for me.\r\n\r\nNot sure you can have a bad visit there....

2
★★★★★

I just signed up with Citysearch to leave this message.\r\n\r\nI read the last couple of reviews and they sound like terribly unhappy people. I've been going to Jackson Ruiz for several years, and while they are busy (who wants to go to a salon you can walk right into and get an appointment -scary) they are the best in Austin. I've been to several salons since I moved here and they are the most professional and caring. Trust me, I've been around and have been to salons and spas all over the world....I know what I'm talking about, I know the difference.\r\n\r\nThey don't take tips - no pressure in hurting someone's feelings, they serve wine during your hair service, and treat you with respect. I get my hands massaged and makeup done for free! On top of that, a couple of weeks ago a woman stopped me at Nieman Marcus and asked me who did my hair! Great colorists, Wendy, and hair stylists - Allen & Judy. You all make such a difference for me.\r\n\r\nNot sure you can have a bad visit there....

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Salon too ""busy"" to give adequate time to each client. Pushed through an assembly line. Unprofessional and rude staff. I see why they don't accept tips....they don't do ANYTHING to warrant a tip. This is not NYC, its Austin....they should treat clients as they would like to be treated.

0
★☆☆☆☆

Salon too ""busy"" to give adequate time to each client. Pushed through an assembly line. Unprofessional and rude staff. I see why they don't accept tips....they don't do ANYTHING to warrant a tip. This is not NYC, its Austin....they should treat clients as they would like to be treated.

Pros: cheap, nice location,

Cons: rude, unprofessional staff, poor customer service

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The front desk staff at this salon must hate their job! They are rude, pushy, and condescending. They look at you with contempt if you don't fit the ""look"" of the salon. The colorists at this salon are great. I was convinced this was my new salon...unitl I went to check out. I walked out in tears. I have never been so humiliated because I had changed my mind about purchasing a product. I'm sure I knew more about their product line than any of the front desk. Not only are they bitter people, they have no idea about their products! I love Aveda products and visit salons all over the U.S. I'm disappointed because this is the first time I've had a bad experience at an Aveda salon. I would NOT recommend this place to anyone. There are much better alternatives.

0

The front desk staff at this salon must hate their job! They are rude, pushy, and condescending. They look at you with contempt if you don't fit the ""look"" of the salon. The colorists at this salon are great. I was convinced this was my new salon...unitl I went to check out. I walked out in tears. I have never been so humiliated because I had changed my mind about purchasing a product. I'm sure I knew more about their product line than any of the front desk. Not only are they bitter people, they have no idea about their products! I love Aveda products and visit salons all over the U.S. I'm disappointed because this is the first time I've had a bad experience at an Aveda salon. I would NOT recommend this place to anyone. There are much better alternatives.

Pros: colorists are great

Cons: rude staff, kills the atmosphere

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I have been a customer of JR downtown salon for years. Use to just rave about it and have sent at least 5 friends there. Now, I can't recommend the salon or stylists. Little touches like forgetting to ask if I want something to drink, forgetting my hand massage, no greeting whatsoever. It's almost like they are TOO busy now for the small touches that use to make me love this salon. My last visit: I was 10 mins. early. Checked in up front and received no hello, can I help you, nothing! I waited 20 mins. and then had to ask if I was forgotten. No one came to tell me my person was running 30 mins. behind. Both owners passed me and said nothing, not even a smile. My color was okay but someone else styled my hair. I clearly explained what I wanted and walked out with flat, greasy hair. I can't justify paying over 100.00 an appt. with the lack of attention to details and the lack of customer service to clients. Too bad, this salon USE to be the best in town.

1
★★☆☆☆

I have been a customer of JR downtown salon for years. Use to just rave about it and have sent at least 5 friends there. Now, I can't recommend the salon or stylists. Little touches like forgetting to ask if I want something to drink, forgetting my hand massage, no greeting whatsoever. It's almost like they are TOO busy now for the small touches that use to make me love this salon. My last visit: I was 10 mins. early. Checked in up front and received no hello, can I help you, nothing! I waited 20 mins. and then had to ask if I was forgotten. No one came to tell me my person was running 30 mins. behind. Both owners passed me and said nothing, not even a smile. My color was okay but someone else styled my hair. I clearly explained what I wanted and walked out with flat, greasy hair. I can't justify paying over 100.00 an appt. with the lack of attention to details and the lack of customer service to clients. Too bad, this salon USE to be the best in town.

Cons: Price, snobbery, lack of client services promised

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I'm surprised by some of the reviews for Jackson Ruiz. Allen has been cutting my hair for over 4 years now, and I've never been disappointed. I look forward to the atmosphere, talking with the staff, getting pampered and getting a fabulous hair cut. Not only is Allen a phenomenal hair stylist, but he's also a man of integrity. I would (and do) recommend this salon to everyone I run across.\r\n\r\nI've lived in Austin for 24 years and have visited too many salons to count. I won't trust my hair with anyone else.\r\n\r\n

2
★★★★★

I'm surprised by some of the reviews for Jackson Ruiz. Allen has been cutting my hair for over 4 years now, and I've never been disappointed. I look forward to the atmosphere, talking with the staff, getting pampered and getting a fabulous hair cut. Not only is Allen a phenomenal hair stylist, but he's also a man of integrity. I would (and do) recommend this salon to everyone I run across.\r\n\r\nI've lived in Austin for 24 years and have visited too many salons to count. I won't trust my hair with anyone else.\r\n\r\n

Pros: hair styles are fantastic, atmosphere, friendly staff

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I have amazing hair.. I was born with it. 5 years ago, I made an appointment with Allen, the owner at Jackson Ruiz and he changed my life. The cut i got was amazing, and worth every penny (90 dollars). Slowly but surely, the prices increased, but what is money if it makes you feel that great and confident, right? Well, Allen got more and more successful, and more and more busy, and by last year or so, didn't even bother to look at my hair while he was cutting it so that instead, he could micromanage his slaves of interns. I was still in denial at this point. Then the high pressure sales that Jackson Ruiz had avoided for many years became incessant. The last time I was there, they went so far as to put at minimum 200 dollars worth of the products they used in my hair into a basket and shoved it in my face as I was paying. I was so put off, but still, I believed it was all worth it. Then, a friend of mine and an employee of Jackson told me how Allen had treated her over the past few years and I couldn't support his business any longer. To make matters worse, I recently got a letter informing me that he would be raising his rates to 140!! That is outrageous considering he rushes so much through a haircut that it's uneven and unhealthy looking. I went to Topaz today after a reccomendation, and for much less than half the price I got a 10 times better hair cut. Trust me, as a 5 year client, it's not what it's made out to be. The staff is rude, curt and the service really isn't worth the price. Sorry to say, that the greed and expansion of this salon has really put me and several other regular clients off to the point that if they don't do something to change their practices, they'll likely be in some financial trouble.

0
★☆☆☆☆

I have amazing hair.. I was born with it. 5 years ago, I made an appointment with Allen, the owner at Jackson Ruiz and he changed my life. The cut i got was amazing, and worth every penny (90 dollars). Slowly but surely, the prices increased, but what is money if it makes you feel that great and confident, right? Well, Allen got more and more successful, and more and more busy, and by last year or so, didn't even bother to look at my hair while he was cutting it so that instead, he could micromanage his slaves of interns. I was still in denial at this point. Then the high pressure sales that Jackson Ruiz had avoided for many years became incessant. The last time I was there, they went so far as to put at minimum 200 dollars worth of the products they used in my hair into a basket and shoved it in my face as I was paying. I was so put off, but still, I believed it was all worth it. Then, a friend of mine and an employee of Jackson told me how Allen had treated her over the past few years and I couldn't support his business any longer. To make matters worse, I recently got a letter informing me that he would be raising his rates to 140!! That is outrageous considering he rushes so much through a haircut that it's uneven and unhealthy looking. I went to Topaz today after a reccomendation, and for much less than half the price I got a 10 times better hair cut. Trust me, as a 5 year client, it's not what it's made out to be. The staff is rude, curt and the service really isn't worth the price. Sorry to say, that the greed and expansion of this salon has really put me and several other regular clients off to the point that if they don't do something to change their practices, they'll likely be in some financial trouble.

Pros: the orange water is good, shampoos are relaxing, and robes are nice and comfortable

Cons: too many to list..expensive, rude, little parking, lacking in quality

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I got the best haircut I've ever had here. Terry is wonderful and the prices are very competitive. They make recommendations for products that will work for you but have never 'pushed' me to purchase any. And they have great hours.

2
★★★★★

I got the best haircut I've ever had here. Terry is wonderful and the prices are very competitive. They make recommendations for products that will work for you but have never 'pushed' me to purchase any. And they have great hours.

Review Partner
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First time there, and I was pleasantly impressed. I came in with 7 Mos of neglect after having a baby and Marissa revived my color and Ted cut 8+in off for a fresh and much needed look. Along with the complimentary amenities and services

2
★★★★★

First time there, and I was pleasantly impressed. I came in with 7 Mos of neglect after having a baby and Marissa revived my color and Ted cut 8+in off for a fresh and much needed look. Along with the complimentary amenities and services

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Ted is fantastic! I always get compliments on my hair and always refer them to Ted :)

2
★★★★★

Ted is fantastic! I always get compliments on my hair and always refer them to Ted :)

Message from Ruiz Salon

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A salon and spa offering traditional services like haircuts and color, along with special occasion styling and spa treaments including massage.

 

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