Ruiz Salon

★★★☆☆
  • 500 N Lamar Blvd 120

    Austin, TX 78703

    Map & Directions
  • 512-478-7744

About Ruiz Salon

Categories
  • Beauty Salons
  • Hair Coloring
  • Hair Care
  • Makeup Artist
Details
  • Hair Extensions
  • Haircuts
  • Updos
Hours
M-F 9am-6pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • info@jacksonruiz.com
3.3333 9
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AWFUL! NEVER go to this salon! Horrible customer service and charge you hundreds of dollars for missed appointments

1
★☆☆☆☆

AWFUL! NEVER go to this salon! Horrible customer service and charge you hundreds of dollars for missed appointments

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I don't know who this "Buck H." person is, but Jackson Ruiz is definitely ot that kind of establishment. Obviously, they have never walked through the doors, or else they would know that they are some of the friendliest and most professional people in Austin. I have recommended both the salon and spa highly amongst my friends and we all love it!! So, don't let this wildly imaginative story distract you from an amazing retreat at Jackson Ruiz.

5
★★★★★

I don't know who this "Buck H." person is, but Jackson Ruiz is definitely ot that kind of establishment. Obviously, they have never walked through the doors, or else they would know that they are some of the friendliest and most professional people in Austin. I have recommended both the salon and spa highly amongst my friends and we all love it!! So, don't let this wildly imaginative story distract you from an amazing retreat at Jackson Ruiz.

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THIS IS FOR MY WIFE!!! my wife currently went there on the recommendation of her friends and when she went there for her consultation she was very impressed with their professionalism but when she went to get her hair colored she was 10 min before the appointment where she had to wait in line for to 16 year olds to JUST talk to the hostess, where she yelled over them with attitude to my wife "can i help you?" where my wife promptly told her she had an appointment and then gets ignored while she apologizes to the little kids that she was only talking to... my wife then finally gets escorted to her hair color chair where she sat and was offered red wine, 15 min later the lady comes back and tells her she doesnt have any... she then gets shuffled to another waiting room for 30min and a completely random person brings her to a differnt room and begins to color her hair the wrong color... when taken from that room to the original room she gets another different stylist while the original colorer just watches, then a black lady comes in and rudely ask the stylist if she has had her hands massaged when my wife didnt exist. i plead to you woman of austin texas please dont go to this place its not worth the money.

1
★☆☆☆☆

THIS IS FOR MY WIFE!!! my wife currently went there on the recommendation of her friends and when she went there for her consultation she was very impressed with their professionalism but when she went to get her hair colored she was 10 min before the appointment where she had to wait in line for to 16 year olds to JUST talk to the hostess, where she yelled over them with attitude to my wife "can i help you?" where my wife promptly told her she had an appointment and then gets ignored while she apologizes to the little kids that she was only talking to... my wife then finally gets escorted to her hair color chair where she sat and was offered red wine, 15 min later the lady comes back and tells her she doesnt have any... she then gets shuffled to another waiting room for 30min and a completely random person brings her to a differnt room and begins to color her hair the wrong color... when taken from that room to the original room she gets another different stylist while the original colorer just watches, then a black lady comes in and rudely ask the stylist if she has had her hands massaged when my wife didnt exist. i plead to you woman of austin texas please dont go to this place its not worth the money.

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I contacted JR Salon Nov, 2007 on the recommendation of a co-worker who raves about the massages. First I got a consultation-impressive, however, since I wanted both a hair cut and color I needed to schedule 2 different appointments,which could not occur until after christmas - WOW! What choice did I have? I booked the appts only to have both people bale out due to illness, but I was offered to come and have someone else "do" my hair. Now any woman will tell you, you don't want just anyone and I am African American so not everyone can "do" black hair. No special technique or anything but definitely different texture & treatment - so I kindly declined AND was not offered another appt. I called back in March 2008 because a new co-worker raved about her years of experience. This time because I wanted a cut & perm, I needed to get a call back so they could get the right appt set up WHAT THE #@#$@#$! I think the Gods are sending me a warning to STAY AWAY and I am!!! God bless all of you who have had a great experience there but I just don't get the hype! Smoke & Mirrors....

2
★★☆☆☆

I contacted JR Salon Nov, 2007 on the recommendation of a co-worker who raves about the massages. First I got a consultation-impressive, however, since I wanted both a hair cut and color I needed to schedule 2 different appointments,which could not occur until after christmas - WOW! What choice did I have? I booked the appts only to have both people bale out due to illness, but I was offered to come and have someone else "do" my hair. Now any woman will tell you, you don't want just anyone and I am African American so not everyone can "do" black hair. No special technique or anything but definitely different texture & treatment - so I kindly declined AND was not offered another appt. I called back in March 2008 because a new co-worker raved about her years of experience. This time because I wanted a cut & perm, I needed to get a call back so they could get the right appt set up WHAT THE #@#$@#$! I think the Gods are sending me a warning to STAY AWAY and I am!!! God bless all of you who have had a great experience there but I just don't get the hype! Smoke & Mirrors....

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I find it troubling when I see reviews that are so out of line with the experiences that I've been having there for years. I think it's important to remember that in the service industry you're dealing with people- maybe they have off days, maybe there have been some personnel issues (which I'm sure were resolved in a timely manner). From the time I started seeing Alan at Jackson Ruiz about 4 years ago I experienced a complete transformation in my hair. I had never in my life been complemented on my hair and now four years later continue to receive complements on my hair regularly. What I appreciate most about my visits to this salon is that I know I'm dealing with an expert in the industry. I never go into this salon with a finite, preconceived notion of what I want my cut to look like. I leave it all up to them- What do I know about hair? The service has always been top-notch- I'm always offered some sort of refreshment by at least two people on staff, they generally meet me in the hall to greet me after I've changed and have always received the complementary scalp and hand massage. I don't always receive the make-up touch up, but have several times and usually if I don't it's because someone is already in the chair with the make-up artist (he's great too). I'm sure if it was something I really wanted- I could wait and they would accommodate me. It's my own consumer prerogative to leave without. Bottom Line- I spend more money than most if not all of my friends on my haircut but I find it 100% worth it. It's my vice and I just budget for that expense.

5
★★★★★

I find it troubling when I see reviews that are so out of line with the experiences that I've been having there for years. I think it's important to remember that in the service industry you're dealing with people- maybe they have off days, maybe there have been some personnel issues (which I'm sure were resolved in a timely manner). From the time I started seeing Alan at Jackson Ruiz about 4 years ago I experienced a complete transformation in my hair. I had never in my life been complemented on my hair and now four years later continue to receive complements on my hair regularly. What I appreciate most about my visits to this salon is that I know I'm dealing with an expert in the industry. I never go into this salon with a finite, preconceived notion of what I want my cut to look like. I leave it all up to them- What do I know about hair? The service has always been top-notch- I'm always offered some sort of refreshment by at least two people on staff, they generally meet me in the hall to greet me after I've changed and have always received the complementary scalp and hand massage. I don't always receive the make-up touch up, but have several times and usually if I don't it's because someone is already in the chair with the make-up artist (he's great too). I'm sure if it was something I really wanted- I could wait and they would accommodate me. It's my own consumer prerogative to leave without. Bottom Line- I spend more money than most if not all of my friends on my haircut but I find it 100% worth it. It's my vice and I just budget for that expense.

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On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back.

1
★☆☆☆☆

On a friend's recommendation, I tried Jackson Ruiz for a haircut and color. Making the appointment was like arranging an international summit on global warming since you must make an appointment with a colorist and a hair stylist. I did not want to come in on two different days, but thought I was accommidated with a back-to-back appointment in a realtive short amount of time. I confirmed the time and the date with the scheduler three times as I have a busy schedule and events before which I wanted this hair cut performed. However, when I showed on the day of the appointment, first they could not get my name right, then they informed me unapologetically, that my appointment was not for another week. I explained that I had confirmed the appointment date and time three times, and it could not be next week as that was event that I needed my hair cut before. Their response was if I could not make it next week, would like to reschedule for a time further out. They were completely unapologetic that they had made a mistake on the appointment and did not attempt to fit me in before my event. I cancelled the appointment, walked out and will not be back.

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I moved out of Austin 2 years ago but I'll never forget my days at Jackson Ruiz. First of all, Austin is a town that thinks its much better than it is and many salons there label themselves as "all that" but they are really lame when compared to big city hair salons in NY, LA, etc. HOWEVER, Jackson Ruiz is not that way. Jackson Ruiz is a total world class hair salon - from the friendly receptionists to the friendly and accessible staff to the very high high quality services to the beautiful layout of the place and convenient location, you will not be disapointed by a thing at Jackson Ruiz. It is the ONLY place to go in Austin and one of the best hair salons I've ever been to anywhere.

PROS: friendly receptionists friendly and accessible staff, great services
CONS: NONE

5
★★★★★

I moved out of Austin 2 years ago but I'll never forget my days at Jackson Ruiz. First of all, Austin is a town that thinks its much better than it is and many salons there label themselves as "all that" but they are really lame when compared to big city hair salons in NY, LA, etc. HOWEVER, Jackson Ruiz is not that way. Jackson Ruiz is a total world class hair salon - from the friendly receptionists to the friendly and accessible staff to the very high high quality services to the beautiful layout of the place and convenient location, you will not be disapointed by a thing at Jackson Ruiz. It is the ONLY place to go in Austin and one of the best hair salons I've ever been to anywhere.

PROS: friendly receptionists friendly and accessible staff, great services
CONS: NONE

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Review Partner
.

First time there, and I was pleasantly impressed. I came in with 7 Mos of neglect after having a baby and Marissa revived my color and Ted cut 8+in off for a fresh and much needed look. Along with the complimentary amenities and services

2
★★★★★

First time there, and I was pleasantly impressed. I came in with 7 Mos of neglect after having a baby and Marissa revived my color and Ted cut 8+in off for a fresh and much needed look. Along with the complimentary amenities and services

.

Ted is fantastic! I always get compliments on my hair and always refer them to Ted :)

2
★★★★★

Ted is fantastic! I always get compliments on my hair and always refer them to Ted :)

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