Atascocita Car Care & Collision Inc.

★★★★☆
  • 5725 FM 1960 Rd. E

    Humble, TX 77346

    Map & Directions
  • 281-852-5701

About Atascocita Car Care & Collision Inc.

Categories
  • Auto Body Paint & Repair
Details
  • Auto Diagnostics
Hours
M-F 7:30am-7pm, Sa 8am-2pm, Su Closed
Associations
  • I-CAR GOLD CERTIFIED
Emails
  • atascocitacarcare@gmail.com
Phones
  • Fax (281-852-4914)
Year Established
  • 2001
Keywords
  • Auto Repair
  • Brakes
  • Car Care
  • Collision
  • Suspension
  • Mechanical Repairs
Products
  • COLLISION AND MECHANICAL SREVICES
Specialties
  • Collision Repair
  • Automotive Repair
Payment Options
  • American Express
  • Cash
  • Discover
  • MasterCard
  • Visa
Brands
  • ALL MODELS
Services
  • Brakes Repair
  • AC System Repair
  • Suspension Repair
  • Fuel Pumps Repair
  • Computer Diagnostics
  • Cooling Systems Repair
  • Collision Repairs
Languages
  • ENGLISH
  • SPAINISH

Automotive

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Products and Services
    4.2727 11
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    .

    They took advantage of our situation. Tow truck driver recommended them so we agreed to take vehicle there. Vehicle was not drivable so we couldn't take it to other shops for estimates. We had liability only insurance, so no insurance claim to fix. They told us axle was bent and cost to fix was more than blue book value, so they recommended selling for parts as the best option. So we thought we were selling to a salvage yard. We didn't do the usual paperwork for selling a vehicle because they said it wasn't necessary on a salvage vehicle. Found out a couple of months later, the owner fixed and kept vehicle for himself. And he didn't register or title it in his name so we had to deal with his red light ticket. So buyer beware, get everything in writing and get multiple estimates.

    1
    ★☆☆☆☆

    They took advantage of our situation. Tow truck driver recommended them so we agreed to take vehicle there. Vehicle was not drivable so we couldn't take it to other shops for estimates. We had liability only insurance, so no insurance claim to fix. They told us axle was bent and cost to fix was more than blue book value, so they recommended selling for parts as the best option. So we thought we were selling to a salvage yard. We didn't do the usual paperwork for selling a vehicle because they said it wasn't necessary on a salvage vehicle. Found out a couple of months later, the owner fixed and kept vehicle for himself. And he didn't register or title it in his name so we had to deal with his red light ticket. So buyer beware, get everything in writing and get multiple estimates.

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    2 out of 2 people found this review helpful.

    .

    Atascocita Car Care and Collision is by far the worst shop you can go to (this review is backed up with receipts and documented communication with the insurance company):
    I have insurance with State Farm and this is a State Farm Direct Referral Program (DRP) shop, so they sent me here. The body shop took over 3 weeks to give me a written estimate.
    Day after the car was fixed I noted weird smell and noise from the ventilation system. I took it back to the shop and they said it was leaking AC condenser. While they fixed that they topped off the radiator. At that point I even asked why the radiator was low since they just replaced it and should have filled it up.and the guy just shrug his shoulder and didnt have an answer. Once AC is fixed I drive home and still have smell and noisewell it turns out the heater core was leaking. I took the car back to the shop, but the body shop said its not accident related. I know why they did thatthey didnt want send a supplemental bill to the insurance company for heater core repair which they should have diagnosed right the first time. Supplements look bad for DRP shops.insurance companies really doesnt like supplements from body shops. Furthermore, in this case a supplement would look bad since the car should have been totaled to begin with.hence Atascocita Car Care and Collision claimed heater core was not related to the accident.
    I contacted Honda of America and an independent mechanic and they both said a blown engine (due to the accident) could also blow the heater core.so this was accident related. None the less I had to pay out of pocket to repair the heater core and chase State Farm for reimbursement via small claims court. Eight months later State Farm finally settled and paid me back.
    I had the body shop fix the heater core since towing the vehicle somewhere else would have cost a ton. Well they didnt even bother cleaning up the spilled fluid on the drivers side floor. They tried to give me a dirty, damp interior that smelled like coolant. So I had to leave the car there. When I finally picked up the car 2 days later it was still dirty and damp but this time I had enough and decided to dry the interior myself.
    Less than 2 months later the alternator goes out. I didnt think it was related to the accident until the mechanic showed me that the alternator cable was not tightened by the body shop hence it was arcing and burned out the alternator. This could have also led to a fireand potentially dangerous situation for my wife who drives the vehicle. I contacted State Farm and the body shop, they admitted guilt and paid me back for the alternatorbut it was still a hassle and time lost on my part. Furthermore, the shop owner has the balls to tell me not to contact the insurance company but just deal with him directly.WELL MR. OWNER.YOU HAVE NOT EARNED THE RIGHT TO ANY COURTESY FROM MEA CUSTOMER WHO HAS HAD TO PUT UP WITH YOUR CRAPPY SERVICE, BS ATTITUDE, AND ABSOLUTELY UNAPOLOGETIC DEMEANOR.
    I HAVE COMPLAINED TO STATE FARM ABOUT THEIR PREFERRED SHOP AND I WOULD NEVER GO BACK TO THESE PEOPLE.ABSOLUTELY TERRIBLE SERCVICE AND NO ETHICS. I ADVISE EVERYONE TO STAY AWAY.

    1
    ★☆☆☆☆

    Atascocita Car Care and Collision is by far the worst shop you can go to (this review is backed up with receipts and documented communication with the insurance company):
    I have insurance with State Farm and this is a State Farm Direct Referral Program (DRP) shop, so they sent me here. The body shop took over 3 weeks to give me a written estimate.
    Day after the car was fixed I noted weird smell and noise from the ventilation system. I took it back to the shop and they said it was leaking AC condenser. While they fixed that they topped off the radiator. At that point I even asked why the radiator was low since they just replaced it and should have filled it up.and the guy just shrug his shoulder and didnt have an answer. Once AC is fixed I drive home and still have smell and noisewell it turns out the heater core was leaking. I took the car back to the shop, but the body shop said its not accident related. I know why they did thatthey didnt want send a supplemental bill to the insurance company for heater core repair which they should have diagnosed right the first time. Supplements look bad for DRP shops.insurance companies really doesnt like supplements from body shops. Furthermore, in this case a supplement would look bad since the car should have been totaled to begin with.hence Atascocita Car Care and Collision claimed heater core was not related to the accident.
    I contacted Honda of America and an independent mechanic and they both said a blown engine (due to the accident) could also blow the heater core.so this was accident related. None the less I had to pay out of pocket to repair the heater core and chase State Farm for reimbursement via small claims court. Eight months later State Farm finally settled and paid me back.
    I had the body shop fix the heater core since towing the vehicle somewhere else would have cost a ton. Well they didnt even bother cleaning up the spilled fluid on the drivers side floor. They tried to give me a dirty, damp interior that smelled like coolant. So I had to leave the car there. When I finally picked up the car 2 days later it was still dirty and damp but this time I had enough and decided to dry the interior myself.
    Less than 2 months later the alternator goes out. I didnt think it was related to the accident until the mechanic showed me that the alternator cable was not tightened by the body shop hence it was arcing and burned out the alternator. This could have also led to a fireand potentially dangerous situation for my wife who drives the vehicle. I contacted State Farm and the body shop, they admitted guilt and paid me back for the alternatorbut it was still a hassle and time lost on my part. Furthermore, the shop owner has the balls to tell me not to contact the insurance company but just deal with him directly.WELL MR. OWNER.YOU HAVE NOT EARNED THE RIGHT TO ANY COURTESY FROM MEA CUSTOMER WHO HAS HAD TO PUT UP WITH YOUR CRAPPY SERVICE, BS ATTITUDE, AND ABSOLUTELY UNAPOLOGETIC DEMEANOR.
    I HAVE COMPLAINED TO STATE FARM ABOUT THEIR PREFERRED SHOP AND I WOULD NEVER GO BACK TO THESE PEOPLE.ABSOLUTELY TERRIBLE SERCVICE AND NO ETHICS. I ADVISE EVERYONE TO STAY AWAY.

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    1 out of 1 people found this review helpful.

    .

    Had used these guys before and was pleased so took car back to them. Again they were great to work with and will continue to use their services. Best priced out of 4 quotes as well.

    3
    ★★★★★

    Had used these guys before and was pleased so took car back to them. Again they were great to work with and will continue to use their services. Best priced out of 4 quotes as well.

    .

    I got my truck fixed at Atascocita Car Care recently, and I was very impressed with the way the staff went above and beyond to make this claim as painless as possible. They arranged to get a rental car service to the shop when I was dropping off my vehicle, made sure my special needs for a larger vehicle was covered by my insurance and had all details worked out for me. When my truck was ready, which looks like brand new and very clean. They made the pick up process just as easy. I am very busy and no extra time for all the details that they took care for me. I felt as if I was there only customer. I would HIGHLY recommend this shop to anyone in the area. Not very often you find a shop or any business that will do what ever it takes to take care of you the way they took care of me and my truck.

    5
    ★★★★★

    I got my truck fixed at Atascocita Car Care recently, and I was very impressed with the way the staff went above and beyond to make this claim as painless as possible. They arranged to get a rental car service to the shop when I was dropping off my vehicle, made sure my special needs for a larger vehicle was covered by my insurance and had all details worked out for me. When my truck was ready, which looks like brand new and very clean. They made the pick up process just as easy. I am very busy and no extra time for all the details that they took care for me. I felt as if I was there only customer. I would HIGHLY recommend this shop to anyone in the area. Not very often you find a shop or any business that will do what ever it takes to take care of you the way they took care of me and my truck.

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    .

    Was referred by towing company so decided to try out. My experience with them was great. Good communication and I felt the quality of work was up to par. If the situation arose I would definitely use them again. Would recommend to others

    3
    ★★★★★

    Was referred by towing company so decided to try out. My experience with them was great. Good communication and I felt the quality of work was up to par. If the situation arose I would definitely use them again. Would recommend to others

    .

    Took my car in for a repair on the bumper. Staff was very attentive and professional. Quote was comparable to other shops so decided to give them a try since I lived close by. Completed job was excellent and finished ahead of schedule.

    3
    ★★★★★

    Took my car in for a repair on the bumper. Staff was very attentive and professional. Quote was comparable to other shops so decided to give them a try since I lived close by. Completed job was excellent and finished ahead of schedule.

    .

    All in all, it was by far the worst experience I have ever had with any business transaction. He got paid by the insurance company and he did not care after that. So if I had to rate them from one to ten, ten being the highest: Speed - 1 (a 10 day fixed turned into 4/21 to 5/27 fix) | Quality - 1 (My car wasn't all the way fixed and scratches on the door panels) | Customer Service - 1 (Blaming the customer for anything is NEVER a good reply!) | Management - 1 (The owner is terrible so I could just imagine everybody else). I'm pretty sure he knows exactly who this is, if he doesn't, then that just tells you how many people he has pissed off through the years. I bet he's a good person and all but he needs to learn how to run a business. I STRONGLY DO NOT RECOMMEND THIS PLACE. Just go with Service King because at least, when you speak with the owner or corporate person, they will be apologetic and not try to blame things on you.

    1
    ★☆☆☆☆

    All in all, it was by far the worst experience I have ever had with any business transaction. He got paid by the insurance company and he did not care after that. So if I had to rate them from one to ten, ten being the highest: Speed - 1 (a 10 day fixed turned into 4/21 to 5/27 fix) | Quality - 1 (My car wasn't all the way fixed and scratches on the door panels) | Customer Service - 1 (Blaming the customer for anything is NEVER a good reply!) | Management - 1 (The owner is terrible so I could just imagine everybody else). I'm pretty sure he knows exactly who this is, if he doesn't, then that just tells you how many people he has pissed off through the years. I bet he's a good person and all but he needs to learn how to run a business. I STRONGLY DO NOT RECOMMEND THIS PLACE. Just go with Service King because at least, when you speak with the owner or corporate person, they will be apologetic and not try to blame things on you.

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    .

    Atascocita Car Care and Collision is by far the worst shop you can go to (this review is backed up with receipts and documented communication with the insurance company):\r
    I have insurance with State Farm and this is a State Farm Direct

    3
    ★★★★★

    Atascocita Car Care and Collision is by far the worst shop you can go to (this review is backed up with receipts and documented communication with the insurance company):\r
    I have insurance with State Farm and this is a State Farm Direct

    .

    Atascocita car care and collision just repaired my vehicle after being in an accident and not only did they do an AMAZING job, but they also helped me through the entire process.

    I WOULD HIGHLY RECOMMEND THEM TO ANYONE!!

    5
    ★★★★★

    Atascocita car care and collision just repaired my vehicle after being in an accident and not only did they do an AMAZING job, but they also helped me through the entire process.

    I WOULD HIGHLY RECOMMEND THEM TO ANYONE!!

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    0 out of 1 people found this review helpful.

    .

    I'd never go anywherre else for collision repair! Totally fair and honest. Excellent work. Great communication.

    5
    ★★★★★

    I'd never go anywherre else for collision repair! Totally fair and honest. Excellent work. Great communication.

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    0 out of 1 people found this review helpful.

    .

    This is a first rate,honest repair shop. I've used them for several years and have had every thing done from basic maintenance to repairs from accidents. Everything is always done to your satisfaction and expectations. Friendly and knowledgeable people.They'll always give you every option available for repairs to save you money.

    5
    ★★★★★

    This is a first rate,honest repair shop. I've used them for several years and have had every thing done from basic maintenance to repairs from accidents. Everything is always done to your satisfaction and expectations. Friendly and knowledgeable people.They'll always give you every option available for repairs to save you money.

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    0 out of 2 people found this review helpful.

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