Bmw Momentum

★★★★★
29.6705 -95.5483
Map and Directions to Momentum BMW Southwest

713-596-3100

10002 Southwest Freeway

Houston, TX

77074

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Bait and Switch ... A salesman by the name of Curtis Josey is whom I had the displeasure of working with. I went there yesterday to look at a vehicle that was priced well. I told him I would like to trade in my wife's current vehicle (worth $8000 minimum trade in value and sales for $10K as of now) and pay cash for the rest owed. I provided him with all the necessary information to get a "range" that the trade in value would be in order not to waste either of or time. His low # was around $5500 and his high was $7500. I told him $7500 would be my rock bottom as the vehicle is in EXCELLENT shape. He assured me all would be well and to go ahead and come back with my wife's car.

We were wanting to trade up to a crossover because my wife is expecting twins in a couple of months. The one they had is the same year as her car with 15K more miles than her car. I had my wife, who's basically on BED REST, drive over an hour to Momentum BMW so she could see the car of interest and so they could get the final trade in value. Curtis told me the Car was good to go and just got detailed. He spent his time with another customer and asked a different salesman to help us while he got her car appraised. We drove the car of interest and it was filthy inside, NOT DETAILED. After looking at it and wasting an hour of our time the other salesman brings us the "deal" they're willing to offer .... $3500. What a F&*$in' joke! They proceeded to get my information as if I was going to be dumb enough to finance something with them.

Momentum BMW is a sad excuse for a dealership. One would think they would want return customers but it looks like they're all about getting the next sucker! Buyer BEWARE!!!!!

1
★☆☆☆☆

Bait and Switch ... A salesman by the name of Curtis Josey is whom I had the displeasure of working with. I went there yesterday to look at a vehicle that was priced well. I told him I would like to trade in my wife's current vehicle (worth $8000 minimum trade in value and sales for $10K as of now) and pay cash for the rest owed. I provided him with all the necessary information to get a "range" that the trade in value would be in order not to waste either of or time. His low # was around $5500 and his high was $7500. I told him $7500 would be my rock bottom as the vehicle is in EXCELLENT shape. He assured me all would be well and to go ahead and come back with my wife's car.

We were wanting to trade up to a crossover because my wife is expecting twins in a couple of months. The one they had is the same year as her car with 15K more miles than her car. I had my wife, who's basically on BED REST, drive over an hour to Momentum BMW so she could see the car of interest and so they could get the final trade in value. Curtis told me the Car was good to go and just got detailed. He spent his time with another customer and asked a different salesman to help us while he got her car appraised. We drove the car of interest and it was filthy inside, NOT DETAILED. After looking at it and wasting an hour of our time the other salesman brings us the "deal" they're willing to offer .... $3500. What a F&*$in' joke! They proceeded to get my information as if I was going to be dumb enough to finance something with them.

Momentum BMW is a sad excuse for a dealership. One would think they would want return customers but it looks like they're all about getting the next sucker! Buyer BEWARE!!!!!

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Business Response:

Dear Billy Standridge: Thank you for your loyal patronage and for writing your review of our sales department. It certainly sounds like you had a very frustrating experience with us. We would like to apologize for any inconvenience caused at our dealership and would very much like to hear about your visit in further detail in order to improve on our service, as treating each customer with the highest level of respect is a core principle for our entire team at Momentum BMW. As you already know, Phil Sotolongo from our dealership has already reached out to you to attempt to resolve this issue. Again, thank you for your continued patronage and we look forward to hopefully earning your business in the future.
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Ryan Simon is wonderful. He is very informative and detailed with what is needed for my BMW. He is simply the BEST!

4
★★★★☆

Ryan Simon is wonderful. He is very informative and detailed with what is needed for my BMW. He is simply the BEST!

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.

Outstanding service and communication start to finish. Max is the best!

5
★★★★★

Outstanding service and communication start to finish. Max is the best!

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.

Tom Butcher is the BEST!!!

5
★★★★★

Tom Butcher is the BEST!!!

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.

This was by far the best, smoothest, most professional car buying experience I have ever had!

5
★★★★★

This was by far the best, smoothest, most professional car buying experience I have ever had!

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.

Mario Vega has continued to always provide me with great service.

5
★★★★★

Mario Vega has continued to always provide me with great service.

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.

They were extremely welcoming and went above and beyond by making us feel at home we traveled from San Antonio tx to Houston had a great experience over all

5
★★★★★

They were extremely welcoming and went above and beyond by making us feel at home we traveled from San Antonio tx to Houston had a great experience over all

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.

My Sales Advisor Rod was great. I especially appreciated his help with insurance when my original insurance company was exceptionally frustrating. His introduction to an alternative insurance company saved the day.

5
★★★★★

My Sales Advisor Rod was great. I especially appreciated his help with insurance when my original insurance company was exceptionally frustrating. His introduction to an alternative insurance company saved the day.

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.

Rick Watson always makes our experience the best because of his knowledge and experience and professionalism. He is the main reason we shop at Momentum West. We having been purchasing cars with Rick for years.

5
★★★★★

Rick Watson always makes our experience the best because of his knowledge and experience and professionalism. He is the main reason we shop at Momentum West. We having been purchasing cars with Rick for years.

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.

My experience with Momentum Southwest was exceptional because I got my car from Mai Nguyen. She is a pleasure to work with. Mai is professional, friendly, and respectful of my time. She arranged everything when I came to the dealership to pick up my car and made sure that each process was seamless.

5
★★★★★

My experience with Momentum Southwest was exceptional because I got my car from Mai Nguyen. She is a pleasure to work with. Mai is professional, friendly, and respectful of my time. She arranged everything when I came to the dealership to pick up my car and made sure that each process was seamless.

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.

Devin was courteous and professional, always easy to talk to. He was patient, let me finish whatever I was saying before replying. He explained everything clearly: their pricing, their promotions, their incentives. He spoke directly, e.g. when he didn't know about a package he said so. He was easy going: after we first talked Wednesday afternoon I felt no pressure to stay or purchase. He was responsive, called me back right away when I called, replied to my email within a day. And he was willing to deal! I told him the price I was looking for, and that I wanted to buy from his dealership, and he was able to make it happen. I'm buying my next BMW from him.

5
★★★★★

Devin was courteous and professional, always easy to talk to. He was patient, let me finish whatever I was saying before replying. He explained everything clearly: their pricing, their promotions, their incentives. He spoke directly, e.g. when he didn't know about a package he said so. He was easy going: after we first talked Wednesday afternoon I felt no pressure to stay or purchase. He was responsive, called me back right away when I called, replied to my email within a day. And he was willing to deal! I told him the price I was looking for, and that I wanted to buy from his dealership, and he was able to make it happen. I'm buying my next BMW from him.

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.

Our experience with Devin LeCesne was truly remarkable. He was extremely knowledgable about the BMW vehicles, from optional equipment to technical specifications. He was courteous and made us feel right at home. A++

5
★★★★★

Our experience with Devin LeCesne was truly remarkable. He was extremely knowledgable about the BMW vehicles, from optional equipment to technical specifications. He was courteous and made us feel right at home. A++

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.

My sales advisor, Walter McClean (I think that's the correct last name), was very courteous and helpful. I stopped by to look at one car that I saw on the website but purchased a different one. Both Walter and Steven Lutz (financing) were very helpful.

5
★★★★★

My sales advisor, Walter McClean (I think that's the correct last name), was very courteous and helpful. I stopped by to look at one car that I saw on the website but purchased a different one. Both Walter and Steven Lutz (financing) were very helpful.

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.

Shef did an awesome job!!

5
★★★★★

Shef did an awesome job!!

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.

This is now my 3rd purchase from this dealer all of which I have traded in and just upgraded to newer models,this is hands down best dealership in town!

5
★★★★★

This is now my 3rd purchase from this dealer all of which I have traded in and just upgraded to newer models,this is hands down best dealership in town!

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.

Writing in just to say thank you and commend James Cross for all his assistance during the State Tag renewal, Recall Service & Radio repair on our X5

5
★★★★★

Writing in just to say thank you and commend James Cross for all his assistance during the State Tag renewal, Recall Service & Radio repair on our X5

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.

Mr. McFadden:
I want to commend highly my service advisor, Johnny Nguyen, for the excellent service he provided duringmy last visit to Momentum Mini. Johnny is very knowledgeable, and he explains the information well. He cared about my concerns by listening to me, and he "went the extra mile" by making sure I was satisfied.
I can tell Johnny appreciates and believes in the company. You have a valued employee!!

5
★★★★★

Mr. McFadden:
I want to commend highly my service advisor, Johnny Nguyen, for the excellent service he provided duringmy last visit to Momentum Mini. Johnny is very knowledgeable, and he explains the information well. He cared about my concerns by listening to me, and he "went the extra mile" by making sure I was satisfied.
I can tell Johnny appreciates and believes in the company. You have a valued employee!!

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.

I recently brought my 2010 335I in for service. Will (I do not recall his last name) was my service advisor. I was impressed with his communication skills, willingness to listen to my concerns and provide feedback for the service, knowledge and desire to do what was best for the customer. It is an all to rare situation when you can actually receive good quality customer service. Thanks! You have earned our business.

5
★★★★★

I recently brought my 2010 335I in for service. Will (I do not recall his last name) was my service advisor. I was impressed with his communication skills, willingness to listen to my concerns and provide feedback for the service, knowledge and desire to do what was best for the customer. It is an all to rare situation when you can actually receive good quality customer service. Thanks! You have earned our business.

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.

Capricia Farr was an amazing saleswoman. I would recommend her to anyone!

5
★★★★★

Capricia Farr was an amazing saleswoman. I would recommend her to anyone!

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.

I JUST WANTED TO SEND A PERSONAL NOTE LETTING YOU KNOW HOW MUCH I APPRECIATE THE EFFORT THAT SHEF AND HIS TEAM PROVIDED ON HIS TEAM PROVIDED ON THIS LAST SERVICE. IT WAS HANDLED VERY WELL AND GIVEN THE VOLUME OF WORK NEEDED IT WAS TIMELY ALSO.
MY HAS BEEN GREAT TO DRIVE OVER THESE YEARS AND SHEF HAS BEEN A BIG PART OF THE POSITVE EXPERIENCE, MAKING SERVICING WHEN ITS NEEDED, A pleasant one

5
★★★★★

I JUST WANTED TO SEND A PERSONAL NOTE LETTING YOU KNOW HOW MUCH I APPRECIATE THE EFFORT THAT SHEF AND HIS TEAM PROVIDED ON HIS TEAM PROVIDED ON THIS LAST SERVICE. IT WAS HANDLED VERY WELL AND GIVEN THE VOLUME OF WORK NEEDED IT WAS TIMELY ALSO.
MY HAS BEEN GREAT TO DRIVE OVER THESE YEARS AND SHEF HAS BEEN A BIG PART OF THE POSITVE EXPERIENCE, MAKING SERVICING WHEN ITS NEEDED, A pleasant one

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.

We visited eight dealers and compared lots of cars over two weekends before we made our decision and bought our X5. Every sales representatives we saw before this one made us feel their "hunger" to sell and ended up being more or less annoying. Kyle, on the contrary, is never pushy or aggressive. Going through options with him is like discussing with a friend. Most importantly, he listened to our needs and never made us lose time with options or color combinations we didn't care about. He is young, but eager to find out answers to any questions you might have; of course, he does that with the passion of a seller who is well aware they're selling you the best. Thanks for your help

5
★★★★★

We visited eight dealers and compared lots of cars over two weekends before we made our decision and bought our X5. Every sales representatives we saw before this one made us feel their "hunger" to sell and ended up being more or less annoying. Kyle, on the contrary, is never pushy or aggressive. Going through options with him is like discussing with a friend. Most importantly, he listened to our needs and never made us lose time with options or color combinations we didn't care about. He is young, but eager to find out answers to any questions you might have; of course, he does that with the passion of a seller who is well aware they're selling you the best. Thanks for your help

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.

I've often griped about the Mini service dept at Momentum, but wanted to
tell you that my last experience, with Jeff was a welcome change. He was
friendly and helpful and was able to get me a loaner so at 9 months pregnant
I didn't have to sit and wait for my car. The car was ready the same day
and he called right away to let me know. His friendly, helpful, and
efficient attitude was great!

5
★★★★★

I've often griped about the Mini service dept at Momentum, but wanted to
tell you that my last experience, with Jeff was a welcome change. He was
friendly and helpful and was able to get me a loaner so at 9 months pregnant
I didn't have to sit and wait for my car. The car was ready the same day
and he called right away to let me know. His friendly, helpful, and
efficient attitude was great!

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.

New Car (Momentum MINI)I just purchased a beautiful, 2012 BRG Mini Cooper S. I didin't need the car, because I already had a gorgeous 2009 Pepper White S in the family...But, I have always wanted a green one, so on a lark, I asked Brian Berry if there was one on the lot. There wasn't, but he found one! It was in transit from the factory, headed to another dealership. On a handshake, he and Marianna made arrangements to reserve it for me. 2 weeks later, I took delivery of my car; no games, no pressure and no unkept promises. How many sales people will take your word that you are committed to a deal, without demanding a deposit or down payment? This is the 3rd pain free purchase that we have made at Momentum Mini in the last 2 years. We got a great price and an incredibly low rate through BMW Financial Svcs. I just thought that someone should recognize that people like Brian and Marianna are the reason that we keep shopping at your dealership! Thanks for everything!

5
★★★★★

New Car (Momentum MINI)I just purchased a beautiful, 2012 BRG Mini Cooper S. I didin't need the car, because I already had a gorgeous 2009 Pepper White S in the family...But, I have always wanted a green one, so on a lark, I asked Brian Berry if there was one on the lot. There wasn't, but he found one! It was in transit from the factory, headed to another dealership. On a handshake, he and Marianna made arrangements to reserve it for me. 2 weeks later, I took delivery of my car; no games, no pressure and no unkept promises. How many sales people will take your word that you are committed to a deal, without demanding a deposit or down payment? This is the 3rd pain free purchase that we have made at Momentum Mini in the last 2 years. We got a great price and an incredibly low rate through BMW Financial Svcs. I just thought that someone should recognize that people like Brian and Marianna are the reason that we keep shopping at your dealership! Thanks for everything!

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.

Capricia Farr was an amazing saleswoman. I would reccommend her to anyone! All friends and Family. THANK YOU!

5
★★★★★

Capricia Farr was an amazing saleswoman. I would reccommend her to anyone! All friends and Family. THANK YOU!

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.

Cannot think on one at this time. The features are easy to use and easy to look up if one forgets the instructions. Very knowledgable about the x5. Excellent customer service! Will buy from Devin again!

4
★★★★☆

Cannot think on one at this time. The features are easy to use and easy to look up if one forgets the instructions. Very knowledgable about the x5. Excellent customer service! Will buy from Devin again!

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.

Rod Melloul, my salesman, has been wonderful. My 2010 Lexus RX350 is the second vehicle I have purchased from him. Everything was so smooth and easy from the time I walked in- Rod & Momentum truly made this a WONDERFUL buying experience. Even the financing department was pleasant-- Unlike most other dealerships, there were no surprises or hidden fees. Everything was extrememly straight forward & thoroughly explained. I <3 MOMENTUM!!!

5
★★★★★

Rod Melloul, my salesman, has been wonderful. My 2010 Lexus RX350 is the second vehicle I have purchased from him. Everything was so smooth and easy from the time I walked in- Rod & Momentum truly made this a WONDERFUL buying experience. Even the financing department was pleasant-- Unlike most other dealerships, there were no surprises or hidden fees. Everything was extrememly straight forward & thoroughly explained. I <3 MOMENTUM!!!

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.

I recently purchased a 528i from momentum BMW and was extremely happy with the overall experience. Jay, my salesman was very informative and friendly. The customer service I received from everyone at the dealership was first class. The entire buying process was simple and fast. The dealership is clean and beautiful. The experience was so good that 3 weeks later I went back and bought my wife a convertible 328i. Great dealership, great people and an overall great buying experience. I would highly recommend momentum BMW to anyone looking for these qualities.

5
★★★★★

I recently purchased a 528i from momentum BMW and was extremely happy with the overall experience. Jay, my salesman was very informative and friendly. The customer service I received from everyone at the dealership was first class. The entire buying process was simple and fast. The dealership is clean and beautiful. The experience was so good that 3 weeks later I went back and bought my wife a convertible 328i. Great dealership, great people and an overall great buying experience. I would highly recommend momentum BMW to anyone looking for these qualities.

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.

I've recently bought a used 530i from Momentum Bmw (southwest) I work with the Salesman Bruce Lee. His customer service was exceptal! I was kept informed though out the whole process and he really went the extra mile to get me exactly what I wanted. The managers were very helpful and I am very satified with my car and the customer service!

5
★★★★★

I've recently bought a used 530i from Momentum Bmw (southwest) I work with the Salesman Bruce Lee. His customer service was exceptal! I was kept informed though out the whole process and he really went the extra mile to get me exactly what I wanted. The managers were very helpful and I am very satified with my car and the customer service!

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.

Jason was awesome! From our very first phone call he went out of his way. He listened to me and to what my concerns were. He did everything he could to get the deal done when anyone else would have just said sorry... Thanks Jason!!!

5
★★★★★

Jason was awesome! From our very first phone call he went out of his way. He listened to me and to what my concerns were. He did everything he could to get the deal done when anyone else would have just said sorry... Thanks Jason!!!

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Latest reviews from Citysearch.

.

Run do not walk away from this dealership. The service department is the worst. They will sell you a "certified" preowned vehicle with recalls that are not taken care of before it is sold. Advantage in ClearLake is much better. Good luck

6
★★★★★

Run do not walk away from this dealership. The service department is the worst. They will sell you a "certified" preowned vehicle with recalls that are not taken care of before it is sold. Advantage in ClearLake is much better. Good luck

.

Everything went smoothly and car was washed

6
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Everything went smoothly and car was washed

.

It's a privilege to have Ryan Simon as my Service Advisor at Momentum BMW.

6
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It's a privilege to have Ryan Simon as my Service Advisor at Momentum BMW.

.

Phong Bui is the best service adviser I have ever come across. Thank you Phong and Momentum BMW Service. Great place to visit! A+

6
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Phong Bui is the best service adviser I have ever come across. Thank you Phong and Momentum BMW Service. Great place to visit! A+

.

As usual, Shef did a great job in getting the service on our vehicle completed exceptionally and on schedule. Shef goes out of his way to keep me informed of the progress made so that I can plan my day accordingly. When we picked up the

6
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As usual, Shef did a great job in getting the service on our vehicle completed exceptionally and on schedule. Shef goes out of his way to keep me informed of the progress made so that I can plan my day accordingly. When we picked up the

.

Outstanding service and communication start to finish. Max is the best!\r

6
★★★★★

Outstanding service and communication start to finish. Max is the best!\r

.

This was by far the best, smoothest, most professional car buying experience I have ever had!

6
★★★★★

This was by far the best, smoothest, most professional car buying experience I have ever had!

.

Mario Vega has continued to always provide me with great service.

6
★★★★★

Mario Vega has continued to always provide me with great service.

.

My Sales Advisor Rod was great. I especially appreciated his help with insurance when my original insurance company was exceptionally frustrating. His introduction to an alternative insurance company saved the day.\r

6
★★★★★

My Sales Advisor Rod was great. I especially appreciated his help with insurance when my original insurance company was exceptionally frustrating. His introduction to an alternative insurance company saved the day.\r

.

Rick Watson always makes our experience the best because of his knowledge and experience and professionalism. He is the main reason we shop at Momentum West. We having been purchasing cars with Rick for years.

6
★★★★★

Rick Watson always makes our experience the best because of his knowledge and experience and professionalism. He is the main reason we shop at Momentum West. We having been purchasing cars with Rick for years.

.

My experience with Momentum Southwest was exceptional because I got my car from Mai Nguyen. She is a pleasure to work with. Mai is professional, friendly, and respectful of my time. She arranged everything when I came to the dealership

6
★★★★★

My experience with Momentum Southwest was exceptional because I got my car from Mai Nguyen. She is a pleasure to work with. Mai is professional, friendly, and respectful of my time. She arranged everything when I came to the dealership

.

My sales advisor, Walter McClean (I think that's the correct last name), was very courteous and helpful. I stopped by to look at one car that I saw on the website but purchased a different one. Both Walter and Steven Lutz (financing) were

6
★★★★★

My sales advisor, Walter McClean (I think that's the correct last name), was very courteous and helpful. I stopped by to look at one car that I saw on the website but purchased a different one. Both Walter and Steven Lutz (financing) were

.

Shef did an awesome job

6
★★★★★

Shef did an awesome job

.

This is now my 3rd purchase from this dealer all of which I have traded in and just upgraded to newer models,this is hands down best dealership in town!

6
★★★★★

This is now my 3rd purchase from this dealer all of which I have traded in and just upgraded to newer models,this is hands down best dealership in town!

.

Writing in just to say thank you and commend James Cross for all his assistance during the State Tag renewal, Recall Service & Radio repair on our X5

6
★★★★★

Writing in just to say thank you and commend James Cross for all his assistance during the State Tag renewal, Recall Service & Radio repair on our X5

.

I recently brought my 2010 335I in for service. Will (I do not recall his last name) was my service advisor. I was impressed with his communication skills, willingness to listen to my concerns and provide feedback for the service,

6
★★★★★

I recently brought my 2010 335I in for service. Will (I do not recall his last name) was my service advisor. I was impressed with his communication skills, willingness to listen to my concerns and provide feedback for the service,

.

Capricia Farr was an amazing saleswoman. I would reccommend her to anyone!

6
★★★★★

Capricia Farr was an amazing saleswoman. I would reccommend her to anyone!

.

We visited eight dealers and compared lots of cars over two weekends before we made our decision and bought our X5. Every sales representatives we saw before this one made us feel their "hunger" to sell and ended up being more or less

6
★★★★★

We visited eight dealers and compared lots of cars over two weekends before we made our decision and bought our X5. Every sales representatives we saw before this one made us feel their "hunger" to sell and ended up being more or less

.

I've often griped about the Mini service dept at Momentum, but wanted to\r
tell you that my last experience, with Jeff was a welcome change. He was\r
friendly and helpful and was able to get me a loaner so at 9 months pregnant\r
I didn't

6
★★★★★

I've often griped about the Mini service dept at Momentum, but wanted to\r
tell you that my last experience, with Jeff was a welcome change. He was\r
friendly and helpful and was able to get me a loaner so at 9 months pregnant\r
I didn't

.

Service was great Mai Nguyen was so helpful in our car search.

6
★★★★★

Service was great Mai Nguyen was so helpful in our car search.

.

\r
New Car (Momentum MINI)I just purchased a beautiful, 2012 BRG Mini Cooper S. I didin't need the car, because I already had a gorgeous 2009 Pepper White S in the family...But, I have always wanted a green one, so on a lark, I asked Brian

6
★★★★★

\r
New Car (Momentum MINI)I just purchased a beautiful, 2012 BRG Mini Cooper S. I didin't need the car, because I already had a gorgeous 2009 Pepper White S in the family...But, I have always wanted a green one, so on a lark, I asked Brian

Message from Bmw Momentum

We look forward to serving all your new & used BMW needs to include sales, service, parts, & body shop. We strive for perfection in all we do to serve our customers. Please stop by to check out our beautiful showroom full of BMW's & have a nice cup of coffee.

More about Bmw Momentum

BMW, Sales, Service, Parts, & Body Shop

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