The Computer Wizard

★★★★☆
33.0399 -96.7339
Map and Directions to The Computer Wizard

972-781-0011

3131 Custer Rd, Suite 175

Plano, TX

75075

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4.0 19
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Reviews 1 - 19 of 19.
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After all the positive reviews seen on the insider pages site, it's likely odd to see a negative one. However, being completely pragmatic and as unbiased as possible, our most recent experience at Computer Wizard in Plano was anything but good. The combination of repeated delays in work performance, poorly trained staff and the overall lack of any real form of customer service combined to make for highly vexing and overly drawn out fix on a home CPU. I am very willing to give benefit of the doubt in some scenarios, and having had a previously reasonable experience with this same outfit, when the first issues with our job cropped up, I might have overlooked them. But repeatedly we had promises of delivery missed, and fell victim to remarkably poor job detail tracking, to say nothing of juvenile and almost insulting staff. At the end of the project we got a bill for twice what we were expecting (shame on us for not asking I suppose), but we were so tired of the delays upon delays, we just wanted the experience to end (sort of like a bad toothache) so we paid up simply to get our poor CPU out there. Having just gotten our PC out of there today, I am waiting for the final punchline; will it actually spin up when we turn it on after all of this. Hate to say, but I half expect the answer to be no.

2
★★☆☆☆

After all the positive reviews seen on the insider pages site, it's likely odd to see a negative one. However, being completely pragmatic and as unbiased as possible, our most recent experience at Computer Wizard in Plano was anything but good. The combination of repeated delays in work performance, poorly trained staff and the overall lack of any real form of customer service combined to make for highly vexing and overly drawn out fix on a home CPU. I am very willing to give benefit of the doubt in some scenarios, and having had a previously reasonable experience with this same outfit, when the first issues with our job cropped up, I might have overlooked them. But repeatedly we had promises of delivery missed, and fell victim to remarkably poor job detail tracking, to say nothing of juvenile and almost insulting staff. At the end of the project we got a bill for twice what we were expecting (shame on us for not asking I suppose), but we were so tired of the delays upon delays, we just wanted the experience to end (sort of like a bad toothache) so we paid up simply to get our poor CPU out there. Having just gotten our PC out of there today, I am waiting for the final punchline; will it actually spin up when we turn it on after all of this. Hate to say, but I half expect the answer to be no.

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The guys at the computer wizard also help me out well. This time my XPS at a problem that my super computer geek cousin could not fix. Richard took care of it and I had my machine back in 2 days.

5
★★★★★

The guys at the computer wizard also help me out well. This time my XPS at a problem that my super computer geek cousin could not fix. Richard took care of it and I had my machine back in 2 days.

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0 out of 1 people found this review helpful.

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Outstanding service. Quintin was able to fix my laptop when another shop was not. The service was prompt and the issue was resolved. I will definitely use them again.

5
★★★★★

Outstanding service. Quintin was able to fix my laptop when another shop was not. The service was prompt and the issue was resolved. I will definitely use them again.

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0 out of 1 people found this review helpful.

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I will take a Wizard over a Geek or a nerd anyday. Geeks have no personality and seem to talk to you like you are a moron and you have no idea if they can actually fix your machine or not. The guys at The Computer Wizard treated me wih respect AND fixed my machine.

4
★★★★☆

I will take a Wizard over a Geek or a nerd anyday. Geeks have no personality and seem to talk to you like you are a moron and you have no idea if they can actually fix your machine or not. The guys at The Computer Wizard treated me wih respect AND fixed my machine.

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0 out of 1 people found this review helpful.

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Thanks for the great work you did for me on my last visit. My system has never worked so well. Also, the advice you gave me has definitely helped me out and saved me money!

5
★★★★★

Thanks for the great work you did for me on my last visit. My system has never worked so well. Also, the advice you gave me has definitely helped me out and saved me money!

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0 out of 1 people found this review helpful.

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me and my all family have been the Computer Wizard customer for 3 year. We always have the best customer service and professional help for our computers and laptops. They are very reasonable in prices, curtuious and knowlegebale. I wish most of Computer shops would be the same. Thank you so much Computer Wizard, you are the best at what you do!!!

5
★★★★★

me and my all family have been the Computer Wizard customer for 3 year. We always have the best customer service and professional help for our computers and laptops. They are very reasonable in prices, curtuious and knowlegebale. I wish most of Computer shops would be the same. Thank you so much Computer Wizard, you are the best at what you do!!!

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0 out of 1 people found this review helpful.

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They were extremely helpful and very knowledgeble
Tech explained to me why my PC was infected and he was very professional

5
★★★★★

They were extremely helpful and very knowledgeble
Tech explained to me why my PC was infected and he was very professional

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0 out of 1 people found this review helpful.

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Called last wed night. Was told to bring in computer next day (open at 8 A.M.). Got there at 8:15 A.M. No one showed up until 9:15 A.M. (thursday) even though it is posted on their window and business. . Called owner when I returned home and he was mad no one showed up (said on phone anyway). Was told I would have it worked on and get back to me in a day. I use my computer for Ebay business and need it working. No one called me on Friday, no one called me on Saturday. I called them on Saturday and they said Quote: no one has started working on it as yet. Wow!!!! Right away I called another computer company and told them if I get my computer back today, can they send someone out to repair it. YES THEY CAN!!! I went and got my computer from Computer Wizard and returned home to schedule an afernoon apointment, which someone came out and worked on it and had it running in a few hours time. which is like 52 hours less then Computer Wizard had my computer and NEVER WORKED ON IT!!! Good luck if you take it to them. I am not one bit too happy about their service. I never write anything on these sites but I could just not let this go.

1
★☆☆☆☆

Called last wed night. Was told to bring in computer next day (open at 8 A.M.). Got there at 8:15 A.M. No one showed up until 9:15 A.M. (thursday) even though it is posted on their window and business. . Called owner when I returned home and he was mad no one showed up (said on phone anyway). Was told I would have it worked on and get back to me in a day. I use my computer for Ebay business and need it working. No one called me on Friday, no one called me on Saturday. I called them on Saturday and they said Quote: no one has started working on it as yet. Wow!!!! Right away I called another computer company and told them if I get my computer back today, can they send someone out to repair it. YES THEY CAN!!! I went and got my computer from Computer Wizard and returned home to schedule an afernoon apointment, which someone came out and worked on it and had it running in a few hours time. which is like 52 hours less then Computer Wizard had my computer and NEVER WORKED ON IT!!! Good luck if you take it to them. I am not one bit too happy about their service. I never write anything on these sites but I could just not let this go.

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1 out of 2 people found this review helpful.

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I have been a customer of the Computer Wizard since 2002 and have had nothing but exemplary service. The owner is extremely knowledgeable about technology and computers and keeps up with the most modern services and products. He is always efficient, helpful, reliable, and makes excellent recommendations to me concerning helpful products and support mechanisms for my business. I moved back into Dallas 3 years ago and still drive all the way to Plano to have him work on my computer, even though it's a hassle for me. My only wish is that they would open a Dallas office! I highly recommend the Computer Wizard!

5
★★★★★

I have been a customer of the Computer Wizard since 2002 and have had nothing but exemplary service. The owner is extremely knowledgeable about technology and computers and keeps up with the most modern services and products. He is always efficient, helpful, reliable, and makes excellent recommendations to me concerning helpful products and support mechanisms for my business. I moved back into Dallas 3 years ago and still drive all the way to Plano to have him work on my computer, even though it's a hassle for me. My only wish is that they would open a Dallas office! I highly recommend the Computer Wizard!

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0 out of 1 people found this review helpful.

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I do a consulting business from my home. Computer Wizard built my computer a couple years ago. Its the best computer, by far, that I have owned. And was very reasonably priced. I have not had many problems, but when I did, a phone call had them here the next day (I am handicapped; can't drive). Everything was quickly cleaned up and running smoothly. A month or so later, I developed another problem trying to upgrade Acrobat to a newer version and could not do so. I needed to make some critical downloads. I emailed Computer Wizard about the problem. They suggested that I search Google for Foxit and download and install their free pdf reader. I did just that and suddenly, all my necessary downloads came flowing in. I asked to be billed for that "problem solved". Their response, -- "no charge for our usual considered advice". I am happy to give Computer Wizard a FIVE STAR rating!

5
★★★★★

I do a consulting business from my home. Computer Wizard built my computer a couple years ago. Its the best computer, by far, that I have owned. And was very reasonably priced. I have not had many problems, but when I did, a phone call had them here the next day (I am handicapped; can't drive). Everything was quickly cleaned up and running smoothly. A month or so later, I developed another problem trying to upgrade Acrobat to a newer version and could not do so. I needed to make some critical downloads. I emailed Computer Wizard about the problem. They suggested that I search Google for Foxit and download and install their free pdf reader. I did just that and suddenly, all my necessary downloads came flowing in. I asked to be billed for that "problem solved". Their response, -- "no charge for our usual considered advice". I am happy to give Computer Wizard a FIVE STAR rating!

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1 out of 2 people found this review helpful.

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After my computer crashed during an upload of a Microsoft patch, I spent many frustrating hours on the telephone with Microsoft and Dell with no results. Then I brought my computer to The Computer Wizard, and within 24 hours it was repaired. If you want professional service with quick turnaround, I recommend The Computer Wizard.

5
★★★★★

After my computer crashed during an upload of a Microsoft patch, I spent many frustrating hours on the telephone with Microsoft and Dell with no results. Then I brought my computer to The Computer Wizard, and within 24 hours it was repaired. If you want professional service with quick turnaround, I recommend The Computer Wizard.

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0 out of 1 people found this review helpful.

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I found Computer Wizard on Google. They are close to me so I gave them a try. In short, I could not be happier. They are courteous and extremely knowledgeable, providing a number of recommendations that significantly enhanced my home computer's performance. They correctly diagnosed and replaced a failed hard drive and my Dell, literally, works better than new all for a very reasonable cost.

I received superb service including a number of follow-up calls to let me know how repairs were progressing. In a week, my computer was back and running faster than ever.

I've been in marketing for over 25 years and can safely say Computer Wizard is the real deal. I can't remember the last time any service company exceeded my expectations but CW did.

Ignore the flamers; they have their agendas. If you want top notch computer support go to Computer Wizard. You'll be VERY glad you did!

5
★★★★★

I found Computer Wizard on Google. They are close to me so I gave them a try. In short, I could not be happier. They are courteous and extremely knowledgeable, providing a number of recommendations that significantly enhanced my home computer's performance. They correctly diagnosed and replaced a failed hard drive and my Dell, literally, works better than new all for a very reasonable cost.

I received superb service including a number of follow-up calls to let me know how repairs were progressing. In a week, my computer was back and running faster than ever.

I've been in marketing for over 25 years and can safely say Computer Wizard is the real deal. I can't remember the last time any service company exceeded my expectations but CW did.

Ignore the flamers; they have their agendas. If you want top notch computer support go to Computer Wizard. You'll be VERY glad you did!

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0 out of 1 people found this review helpful.

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I started working with the computer Wizard since 2002, when they built my present computer, I have not had any problems with it ever since, it works very good, in fact is been the best computer I ever had.
I work a lot on my computer, my business depends on it, so I'm glad I got this one from them, because it has minimized a lot of the headaches I use to have with the old computer.
By now my computer may be old, but it works wonderful!! Thanks Computer Wizard!!

4
★★★★☆

I started working with the computer Wizard since 2002, when they built my present computer, I have not had any problems with it ever since, it works very good, in fact is been the best computer I ever had.
I work a lot on my computer, my business depends on it, so I'm glad I got this one from them, because it has minimized a lot of the headaches I use to have with the old computer.
By now my computer may be old, but it works wonderful!! Thanks Computer Wizard!!

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1 out of 2 people found this review helpful.

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I found the computer wizard in the yellow pages. I basially called to see if they did free estimates which is fine that they don't. (it doesnt hurt to ask) I simply kept going down my list of numbers and I accidently called back and asked did they do free estimates thinking i called a different business. The response i got was "You called here already! I told you no first time and that's the same answer you're gonna get." I found that very rude since it was an honest mistake. And it made me feel terrible I hope one day ALL consumers get the help,product, and services they need with a smile or at least a polite deamnor. Thats whats good customer and business.

1
★☆☆☆☆

I found the computer wizard in the yellow pages. I basially called to see if they did free estimates which is fine that they don't. (it doesnt hurt to ask) I simply kept going down my list of numbers and I accidently called back and asked did they do free estimates thinking i called a different business. The response i got was "You called here already! I told you no first time and that's the same answer you're gonna get." I found that very rude since it was an honest mistake. And it made me feel terrible I hope one day ALL consumers get the help,product, and services they need with a smile or at least a polite deamnor. Thats whats good customer and business.

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2 out of 4 people found this review helpful.

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I work for a major IT company, and the AVG protection on my home PC outperforms what my employer provides on my work PC. What computer consumers want is practical ability to work, and effective support. Computer Wizard is a common sense provider that gives me what I need very affordably.

4
★★★★☆

I work for a major IT company, and the AVG protection on my home PC outperforms what my employer provides on my work PC. What computer consumers want is practical ability to work, and effective support. Computer Wizard is a common sense provider that gives me what I need very affordably.

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2 out of 3 people found this review helpful.

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The Wizard began supporting my only computer about 4 years ago starting with a few small things. 2 + years ago they built a machine for my son and it has been fantasitic. Today they support macines including my 3 business machines. I get honest answers not the latest marketing hype from the hardware and software vendors. My business relies on them! Cannot say enough good things.

5
★★★★★

The Wizard began supporting my only computer about 4 years ago starting with a few small things. 2 + years ago they built a machine for my son and it has been fantasitic. Today they support macines including my 3 business machines. I get honest answers not the latest marketing hype from the hardware and software vendors. My business relies on them! Cannot say enough good things.

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2 out of 3 people found this review helpful.

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The Computer Wizard has been my only computer repair source for 10 years or so. And, they've built several computers for me. They stand behind their work and don't overpromise. I recommend them highly, and I have recommended them in the past to a number of people, each of whom has been quite pleased.

5
★★★★★

The Computer Wizard has been my only computer repair source for 10 years or so. And, they've built several computers for me. They stand behind their work and don't overpromise. I recommend them highly, and I have recommended them in the past to a number of people, each of whom has been quite pleased.

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2 out of 3 people found this review helpful.

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I am a small business owner and have used the Computer Wizard for at least the last seven years. They have worked on more than five of my PC??s over this period of time and I have nothing but good and positive things to say about my experience with this company and their service and pricing. I have recommended the Computer Wizard to a number of business associates and personal friends and they have all had positive experiences and satisfactory results.

G. Tucker

5
★★★★★

I am a small business owner and have used the Computer Wizard for at least the last seven years. They have worked on more than five of my PC??s over this period of time and I have nothing but good and positive things to say about my experience with this company and their service and pricing. I have recommended the Computer Wizard to a number of business associates and personal friends and they have all had positive experiences and satisfactory results.

G. Tucker

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2 out of 3 people found this review helpful.

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I took my laptop in and waited several weeks (the only computer that I had) paid almost $400 and not only was it not fixed, but it never worked the same after. Had to delete entire hard drive and reload everything. The guy I talked to at the front desk was very pompous, but I didn't care as long as they new what they were doing. They didn't! Completely destroyed my computer and never even fixed the initial problem. DO NOT risk taking your computer there!

1
★☆☆☆☆

I took my laptop in and waited several weeks (the only computer that I had) paid almost $400 and not only was it not fixed, but it never worked the same after. Had to delete entire hard drive and reload everything. The guy I talked to at the front desk was very pompous, but I didn't care as long as they new what they were doing. They didn't! Completely destroyed my computer and never even fixed the initial problem. DO NOT risk taking your computer there!

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2 out of 5 people found this review helpful.

Business Response:

Consider the source Consider this reviewer was part of a fundraiser on this site, trying to get as many reviews a possible to fill her quota. over 140 reviews in a matter of days. The only Veronica "anything" we have in our records is from field service we performed in 2004. We have no documentation to confirm this person has ever been in our shop. Also consider the business address was wrong and out website spelled wrong. Looks like a random hatchet job to me.

Message from The Computer Wizard

Providing exemplary service to the entire Dallas / Fort Worth Metroplex since 1999, we take pride in fixing the problem correctly in the shortest reasonable time. When you need a Wizard why settle for less?

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